Xerion Hotel
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Krótkie informacje
Zameldowanie od: | 14:00 |
|---|---|
Wymeldowanie do: | 10:00 |
Zwierzęta domowe | Zwierzęta domowe są akceptowane za dodatkową opłatą |
Udogodnienia
Wi-Fi
Parking
Klimatyzacja
Transfer na lotnisko
Recepcja całodobowa
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Więcej na temat: Xerion Hotel
Xerion Hotel
Obiekt Xerion Hotel, usytuowany w miejscowości Kraków, zapewnia takie udogodnienia, jak ogród, restauracja i bar. Odległość ważnych miejsc od obiektu: Fabryka Schindlera – 1,1 km.
Opinie z: 
Anonimowy podróżny
Komentarz: 30 lip 2026
Pobyt: lip 2026
The maids don't do their job properly. The staff is wonderful. The location is just great and the price is right.
Para
Komentarz: 31 lip 2026
Pobyt: lip 2026
Kostea hotelli kivalla sijainnilla.
The location is nice, with many historical attractions nearby, such as the Ghetto Heroes Monument and Schindler’s Factory.
We were only able to check in at exactly 2:00 p.m., even though we had asked in advance if an earlier check-in would be possible. At the same time, check-out is very early at 10:00 a.m.
The male receptionist was arrogant and rude. Our room was damp and smelled musty. If you took a shower in the evening, the bathroom floor was still wet the next morning. The damp smell also clung to our clothes, making everything smell like a basement. Paper bags, clothes, and even the furniture felt damp and had a musty odor.
The room was on the ground/basement level (level 0). It was spacious and had access to a small inner courtyard, which was pleasant in itself. However, the courtyard was untidy and looked like it hadn’t been cleaned for a long time.
The breakfast was decent, and the food in the hotel restaurant was good. We ordered sparkling wine to start, but one glass contained noticeably less than the other.
I would not recommend this hotel, despite its excellent location. The area was pleasant and much less crowded with tourists than other parts of the city.
We were only able to check in at exactly 2:00 p.m., even though we had asked in advance if an earlier check-in would be possible. At the same time, check-out is very early at 10:00 a.m.
The male receptionist was arrogant and rude. Our room was damp and smelled musty. If you took a shower in the evening, the bathroom floor was still wet the next morning. The damp smell also clung to our clothes, making everything smell like a basement. Paper bags, clothes, and even the furniture felt damp and had a musty odor.
The room was on the ground/basement level (level 0). It was spacious and had access to a small inner courtyard, which was pleasant in itself. However, the courtyard was untidy and looked like it hadn’t been cleaned for a long time.
The breakfast was decent, and the food in the hotel restaurant was good. We ordered sparkling wine to start, but one glass contained noticeably less than the other.
I would not recommend this hotel, despite its excellent location. The area was pleasant and much less crowded with tourists than other parts of the city.
Odpowiedź hotelu
Komentarz: 11 sie 2026
Dear Guest,
Thank you for taking the time to share such detailed feedback. We are pleased to hear that you appreciated our excellent location, the nearby historical attractions, and the quieter atmosphere of the area. We are also glad that you found the breakfast decent and enjoyed the food in our restaurant.
We are truly sorry, however, for the issues you experienced during your stay. In particular, we regret that your room felt damp and had a persistent musty smell. This is certainly not the level of comfort we want our guests to experience. We take your comments regarding the bathroom ventilation and moisture very seriously and will forward them to our technical and housekeeping teams for inspection.
We also apologize for the condition of the inner courtyard. We agree that this area should be properly maintained and presented to our guests, and your feedback will be addressed with the relevant team.
Regarding check-in, early arrival is always subject to room availability and the completion of housekeeping. Although we understand your disappointment that an earlier check-in could not be accommodated, we are glad that our team was able to provide access from the standard check-in time of 2:00 PM. Our standard check-out time is 10:00 AM.
We are particularly concerned to hear about your interaction with our receptionist. We expect every member of our team to communicate with guests in a polite and professional manner, and we sincerely apologize if you felt that you were treated arrogantly or rudely. This is not the experience we want to provide.
Finally, thank you for mentioning the difference in the amount of sparkling wine served. We will also bring this to the attention of our restaurant team, as drinks should of course be served consistently.
Your feedback highlights several areas where we need to improve, and we genuinely appreciate you bringing them to our attention. We are sorry that, despite the excellent location and some positive aspects of your stay, we were unable to provide the overall experience you expected.
Warm regards,
Julia
Front Office Manager
Thank you for taking the time to share such detailed feedback. We are pleased to hear that you appreciated our excellent location, the nearby historical attractions, and the quieter atmosphere of the area. We are also glad that you found the breakfast decent and enjoyed the food in our restaurant.
We are truly sorry, however, for the issues you experienced during your stay. In particular, we regret that your room felt damp and had a persistent musty smell. This is certainly not the level of comfort we want our guests to experience. We take your comments regarding the bathroom ventilation and moisture very seriously and will forward them to our technical and housekeeping teams for inspection.
We also apologize for the condition of the inner courtyard. We agree that this area should be properly maintained and presented to our guests, and your feedback will be addressed with the relevant team.
Regarding check-in, early arrival is always subject to room availability and the completion of housekeeping. Although we understand your disappointment that an earlier check-in could not be accommodated, we are glad that our team was able to provide access from the standard check-in time of 2:00 PM. Our standard check-out time is 10:00 AM.
We are particularly concerned to hear about your interaction with our receptionist. We expect every member of our team to communicate with guests in a polite and professional manner, and we sincerely apologize if you felt that you were treated arrogantly or rudely. This is not the experience we want to provide.
Finally, thank you for mentioning the difference in the amount of sparkling wine served. We will also bring this to the attention of our restaurant team, as drinks should of course be served consistently.
Your feedback highlights several areas where we need to improve, and we genuinely appreciate you bringing them to our attention. We are sorry that, despite the excellent location and some positive aspects of your stay, we were unable to provide the overall experience you expected.
Warm regards,
Julia
Front Office Manager
Goście indywidualni
Komentarz: 31 lip 2026
Pobyt: lip 2026
Xerion Hotel Review
The Xerion Hotel is a modern and quiet hotel located in between Krakow's City Centre and the garden areas of the city. Most of the main attractions in Krakow are walkable- there are plenty of museums, restaurants, parks and public transport areas near the hotel.
I stayed in the small room- which did not offer a window to look outdoors but it was well ventilated and clean. The air conditioning at times was scheduled to only work minimally at times, which was a slight inconvenience during the hot summer days. In addition, the TV was quite difficult to navigate though I rarely used it. The pillows were not what I was used to but the bed, bathroom and living space was comfortable.
The hotel does not have a main lobby but there are several seats and tables in the restaurant that can be used throughout the day. The wifi was excellent and fast too. The restaurant itself offers breakfast which offered basic foods and drinks, enough to satisfy requirements. To those who didn't book breakfast as part of their hotel package, or to those who aren't even guests- the hotel still serves you at a price. As well as breakfast, the hotel serves food and drinks from 3-10pm. There is variety in the menu and the food is excellent.
Hotel staff at the front desk and at the restaurants are helpful. They speak and understand English really well and use friendly language.
Overall the Xerion Hotel is a great place to stay in Krakow mainly due to it's location. With some improvements, it could be a better hotel. It is not a grand hotel but its perfect for those who mainly wish to sleep, eat breakfast and use the internet at the establishment whilst dedicating the majority of the time to sightsee and dine outside the hotel.
I stayed in the small room- which did not offer a window to look outdoors but it was well ventilated and clean. The air conditioning at times was scheduled to only work minimally at times, which was a slight inconvenience during the hot summer days. In addition, the TV was quite difficult to navigate though I rarely used it. The pillows were not what I was used to but the bed, bathroom and living space was comfortable.
The hotel does not have a main lobby but there are several seats and tables in the restaurant that can be used throughout the day. The wifi was excellent and fast too. The restaurant itself offers breakfast which offered basic foods and drinks, enough to satisfy requirements. To those who didn't book breakfast as part of their hotel package, or to those who aren't even guests- the hotel still serves you at a price. As well as breakfast, the hotel serves food and drinks from 3-10pm. There is variety in the menu and the food is excellent.
Hotel staff at the front desk and at the restaurants are helpful. They speak and understand English really well and use friendly language.
Overall the Xerion Hotel is a great place to stay in Krakow mainly due to it's location. With some improvements, it could be a better hotel. It is not a grand hotel but its perfect for those who mainly wish to sleep, eat breakfast and use the internet at the establishment whilst dedicating the majority of the time to sightsee and dine outside the hotel.
Odpowiedź hotelu
Komentarz: 11 sie 2026
Dear Guest,
Thank you very much for taking the time to share such a detailed and thoughtful review of Xerion Hotel. We are delighted to hear that you enjoyed our convenient location, quiet surroundings, cleanliness, comfortable living space, excellent Wi-Fi, and the quality of our restaurant.
We are especially pleased with your kind words about our team. It is wonderful to know that you found our front desk and restaurant staff helpful, friendly, and comfortable communicating in English. We will certainly share your positive feedback with the entire team.
We also appreciate your constructive comments regarding the air conditioning, television, pillows, and the layout of our hotel. We understand that the air conditioning limitations during particularly hot summer days can be inconvenient, and your feedback will be taken into consideration as we continue to improve our facilities.
Thank you as well for your honest observations about our breakfast and restaurant. We are happy that you enjoyed the variety of our menu and found the food to be excellent.
We truly appreciate your balanced assessment of Xerion Hotel and your recommendation. We hope to welcome you back to Krakow in the future and provide you with an even more comfortable stay.
Kind regards,
Julia
Front Office Manager
Thank you very much for taking the time to share such a detailed and thoughtful review of Xerion Hotel. We are delighted to hear that you enjoyed our convenient location, quiet surroundings, cleanliness, comfortable living space, excellent Wi-Fi, and the quality of our restaurant.
We are especially pleased with your kind words about our team. It is wonderful to know that you found our front desk and restaurant staff helpful, friendly, and comfortable communicating in English. We will certainly share your positive feedback with the entire team.
We also appreciate your constructive comments regarding the air conditioning, television, pillows, and the layout of our hotel. We understand that the air conditioning limitations during particularly hot summer days can be inconvenient, and your feedback will be taken into consideration as we continue to improve our facilities.
Thank you as well for your honest observations about our breakfast and restaurant. We are happy that you enjoyed the variety of our menu and found the food to be excellent.
We truly appreciate your balanced assessment of Xerion Hotel and your recommendation. We hope to welcome you back to Krakow in the future and provide you with an even more comfortable stay.
Kind regards,
Julia
Front Office Manager
Para
Komentarz: 26 lip 2026
Pobyt: lip 2026
Lovely hotel, great breakfast & nice staff
Nice hotel and would recommend. It’s placed in a nice street, on a one way road that appears to be residential too. Thanks to all hotel staff for a lovely stay, especially Michael, he is a credit to Laris hotels.
We received Excellent customer service from Michael, very knowledgeable and helpful.
Plenty of choice for breakfast. We used Bolt taxis and the tram a lot to get around.
We received Excellent customer service from Michael, very knowledgeable and helpful.
Plenty of choice for breakfast. We used Bolt taxis and the tram a lot to get around.
Odpowiedź hotelu
Komentarz: 11 sie 2026
Dear Guest,
Thank you very much for your wonderful review and recommendation. We are delighted to hear that you enjoyed our hotel, the peaceful residential surroundings, and the wide selection available at breakfast.
It is especially lovely to hear your kind words about Michael. We will be sure to share your compliments with him — we are certain he will be very happy to know that his knowledge, helpfulness, and excellent customer service made such a positive impression.
Thank you once again for choosing to stay with us and for taking the time to share your experience. We hope to have the pleasure of welcoming you back to Krakow in the future!
Kind regards,
Julia
Front Office Manager
Thank you very much for your wonderful review and recommendation. We are delighted to hear that you enjoyed our hotel, the peaceful residential surroundings, and the wide selection available at breakfast.
It is especially lovely to hear your kind words about Michael. We will be sure to share your compliments with him — we are certain he will be very happy to know that his knowledge, helpfulness, and excellent customer service made such a positive impression.
Thank you once again for choosing to stay with us and for taking the time to share your experience. We hope to have the pleasure of welcoming you back to Krakow in the future!
Kind regards,
Julia
Front Office Manager
Podróżujący z rodziną
Komentarz: 24 lip 2026
Pobyt: lip 2026
Definitely not 4 star
I have just come back, overall ok stay, definitely not a 4 star, I would give it low 3 star
I was located in a room in the glass courtyard area, the room was ok, spacious but decor was poor, carpet needs a good clean. I also purchased a drink from the bar the first night and the empty glass was left outside the room for 4 days! The cleaning of the room was terrible, the bin wasn’t emptied and the carpet was filthy throughout our stay, you were unable to walk barefoot. The court yard lights up then opening any door which meant the light was continuously on and off during the night when people were coming and going, the curtains are not dark enough and the room was flooded with light every time the yard lights came on. Location was good, I liked being out of the hustle and bustle, breakfast was also ok
I was located in a room in the glass courtyard area, the room was ok, spacious but decor was poor, carpet needs a good clean. I also purchased a drink from the bar the first night and the empty glass was left outside the room for 4 days! The cleaning of the room was terrible, the bin wasn’t emptied and the carpet was filthy throughout our stay, you were unable to walk barefoot. The court yard lights up then opening any door which meant the light was continuously on and off during the night when people were coming and going, the curtains are not dark enough and the room was flooded with light every time the yard lights came on. Location was good, I liked being out of the hustle and bustle, breakfast was also ok
Odpowiedź hotelu
Komentarz: 11 sie 2026
Dear Guest,
Thank you for taking the time to share such detailed feedback. We are pleased to hear that you appreciated our location, the quieter surroundings, and that you found the breakfast satisfactory. We are, however, very sorry that several aspects of your stay fell below your expectations.
We sincerely apologize for the housekeeping issues you experienced. The carpet should be maintained to a proper standard, the rubbish bin should be emptied as part of the cleaning service, and leaving an empty glass outside your room for several days is certainly not acceptable. We understand your frustration and have shared these comments with our housekeeping team so that the situation can be reviewed and appropriate improvements made.
We also appreciate your detailed comments regarding the courtyard rooms. We understand that the automatic lighting, which is activated when guests enter or leave the courtyard, could be disruptive at night, especially when combined with curtains that do not sufficiently block the light. Your feedback regarding this room design and the impact on sleep quality has been noted.
We are disappointed that your experience did not reflect the standard you expected from a four-star property. Your comments are important to us, and we will use them to identify areas where our quality controls and housekeeping procedures need to be strengthened.
Thank you again for your honest feedback. We hope that despite this experience, you may give us another opportunity in the future to provide you with a stay that better reflects the standards we strive to maintain.
Kind regards,
Julia
Front Office Manager
Thank you for taking the time to share such detailed feedback. We are pleased to hear that you appreciated our location, the quieter surroundings, and that you found the breakfast satisfactory. We are, however, very sorry that several aspects of your stay fell below your expectations.
We sincerely apologize for the housekeeping issues you experienced. The carpet should be maintained to a proper standard, the rubbish bin should be emptied as part of the cleaning service, and leaving an empty glass outside your room for several days is certainly not acceptable. We understand your frustration and have shared these comments with our housekeeping team so that the situation can be reviewed and appropriate improvements made.
We also appreciate your detailed comments regarding the courtyard rooms. We understand that the automatic lighting, which is activated when guests enter or leave the courtyard, could be disruptive at night, especially when combined with curtains that do not sufficiently block the light. Your feedback regarding this room design and the impact on sleep quality has been noted.
We are disappointed that your experience did not reflect the standard you expected from a four-star property. Your comments are important to us, and we will use them to identify areas where our quality controls and housekeeping procedures need to be strengthened.
Thank you again for your honest feedback. We hope that despite this experience, you may give us another opportunity in the future to provide you with a stay that better reflects the standards we strive to maintain.
Kind regards,
Julia
Front Office Manager
Bardzo dobra lokalizacja
6 Węgierska, 30-531 Kraków, Polska|2,17 km od centrum miasta
Zameldowanie i wymeldowanie
Zameldowanie od:
14:00
Wymeldowanie do:
10:00
Przydatne informacje
Zwierzęta domowe są akceptowane za dodatkową opłatą
Aby dowiedzieć się więcej o dostawianiu dodatkowych łóżek, skontaktuj się z hotelem.
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