Mandarin Oriental, Munich
+ 98
Znajdź najlepszy hotel w: Monachium w wybranym terminie, według ceny lub preferencji
Porównaj oferty hotelu Mandarin Oriental, Munich pochodzące z setek stron internetowych i zebrane w jednym miejscu
Skorzystaj z oferty z bezpłatnym anulowaniem rezerwacji lub doskonałymi ocenami
Porównaj pokoje i ceny
Porównujemy setki stron, aby znaleźć dla Ciebie najlepszą ofertę
Krótkie informacje
Zameldowanie od: | 15:00 |
|---|---|
Wymeldowanie do: | 12:00 |
Zwierzęta domowe | Zwierzęta domowe są akceptowane za dodatkową opłatą |
Udogodnienia
Wi-Fi
Parking
Klimatyzacja
Transfer na lotnisko
Basen
Centrum fitness
Więcej na temat: Mandarin Oriental, Munich
Mandarin Oriental, Munich
Obiekt Mandarin Oriental, Munich to pięciogwiazdkowy hotel z luksusowymi pokojami i apartamentami oraz słynną monachijską restauracją Matsuhisa.
Opinie z: 
Podróżujący z rodziną
Komentarz: 24 sie 2026
Pobyt: sie 2026
Great Central Munich Hotel
Lovely MO hotel based in central Munich centre - the staff are all really helpful - the rooms are all very spacious and very clean - bathrooms are also of high quality. The food is of a
very good standard and a special thanks to the breakfast service lady who was always smiling and really helpful. Thanks to everyone for making our stay so good.
very good standard and a special thanks to the breakfast service lady who was always smiling and really helpful. Thanks to everyone for making our stay so good.
Odpowiedź hotelu
Komentarz: 26 sie 2026
Dear Guest,
Thank you for choosing Mandarin Oriental, Munich and for taking the time to share your kind feedback. We are truly pleased that your experience with us was enjoyable.
We look forward to the privilege of welcoming you again.
With warmest regards,
Barbara Göttling
General Manager
Thank you for choosing Mandarin Oriental, Munich and for taking the time to share your kind feedback. We are truly pleased that your experience with us was enjoyable.
We look forward to the privilege of welcoming you again.
With warmest regards,
Barbara Göttling
General Manager
Para
US
Komentarz: 18 sie 2026
Pobyt: sie 2026
Terrible service stay away
Terrible service. Was with wife and kid and no one was around to help unload luggage. I unloaded 8 bags myself and packed 2 luggage carts. I dragged them through the hotel until we finally found someone. They said they couldn’t help us because they were concierge. Then finally found someone to check us in. No apology or anything. Will never be back to any mandarin oriental property.
Odpowiedź hotelu
Komentarz: 19 sie 2026
Dear Guest,
Thank you for sharing your feedback. We are truly sorry to read about your arrival experience.
Being left to manage eight bags and two luggage carts on your own while traveling with your wife and child is certainly not the welcome you should have received. We understand how frustrating it must have been to search for assistance, only to be redirected without a clear solution, and we regret that the service and hospitality you encountered fell far short of the standards we strive to provide.
Equally disappointing is your impression of the check-in experience. A sincere acknowledgment of the inconvenience and a genuine apology should have been offered at the time, and we are sorry that this was not the case.
Please accept our apologies for the frustration caused. Your comments have been shared with our leadership team to review the arrival process and service coordination so that we can learn from this experience and prevent similar situations in the future.
We appreciate your candid feedback and regret that we left you with such a negative impression.
Kind regards,
Barbara Göttling
General Manager
Thank you for sharing your feedback. We are truly sorry to read about your arrival experience.
Being left to manage eight bags and two luggage carts on your own while traveling with your wife and child is certainly not the welcome you should have received. We understand how frustrating it must have been to search for assistance, only to be redirected without a clear solution, and we regret that the service and hospitality you encountered fell far short of the standards we strive to provide.
Equally disappointing is your impression of the check-in experience. A sincere acknowledgment of the inconvenience and a genuine apology should have been offered at the time, and we are sorry that this was not the case.
Please accept our apologies for the frustration caused. Your comments have been shared with our leadership team to review the arrival process and service coordination so that we can learn from this experience and prevent similar situations in the future.
We appreciate your candid feedback and regret that we left you with such a negative impression.
Kind regards,
Barbara Göttling
General Manager
Goście biznesowi
Komentarz: 17 sie 2026
Pobyt: sie 2026
This MO needs improvements …
First location. In a quiet street off a main luxury shopping area of central Munich. Unfortunately, the front of the hotel is now blocked by a new building that is under construction.
Checking in was relatively smooth although they made me wait an hour or so for my room, which was upgraded due to my Fan of MO status. That was appreciated.
This property was renovated quite extensively during Covid-19 pandemic. So the interiors look quite new. Unfortunately some of the furniture weren’t changed I think.
The room I stayed in was near the top floor. No views at all though due to the blockage by the building in front of the hotel. The bed / mattress was a huge disappointment. It sags. The pillows were one of the worst I’ve experienced - fortunately they had the foam pillows which I requested for beforehand. The standard pillows were soft and flat with zero neck support. For a five star luxury hotel this was highly disappointing.
Housekeeping was generally good.
Room service was very inconsistent. I had pre-arranged for ice to be delivered twice daily. On the first day it was done. On the second day, the staff forgot and / or was late. I had to call for it.
The bathrobes were too small so I requested for the larger ones. But again, the request was overlooked and forgotten. Until I had to call again.
Hence overall, a rather disappointing experience, service wise.
Breakfast was done in the Japanese restaurant. The variety could be much better.
This MO is an expensive one and it would not be unreasonable to expect top notch service, which unfortunately it didn’t deliver this time round.
Checking in was relatively smooth although they made me wait an hour or so for my room, which was upgraded due to my Fan of MO status. That was appreciated.
This property was renovated quite extensively during Covid-19 pandemic. So the interiors look quite new. Unfortunately some of the furniture weren’t changed I think.
The room I stayed in was near the top floor. No views at all though due to the blockage by the building in front of the hotel. The bed / mattress was a huge disappointment. It sags. The pillows were one of the worst I’ve experienced - fortunately they had the foam pillows which I requested for beforehand. The standard pillows were soft and flat with zero neck support. For a five star luxury hotel this was highly disappointing.
Housekeeping was generally good.
Room service was very inconsistent. I had pre-arranged for ice to be delivered twice daily. On the first day it was done. On the second day, the staff forgot and / or was late. I had to call for it.
The bathrobes were too small so I requested for the larger ones. But again, the request was overlooked and forgotten. Until I had to call again.
Hence overall, a rather disappointing experience, service wise.
Breakfast was done in the Japanese restaurant. The variety could be much better.
This MO is an expensive one and it would not be unreasonable to expect top notch service, which unfortunately it didn’t deliver this time round.
Odpowiedź hotelu
Komentarz: 19 sie 2026
Dear Guest,
Thank you for taking the time to provide such detailed feedback about your recent stay with us. While we are pleased that you appreciated our central location, the upgrade extended through your Fans of M.O. membership, and the efforts of our housekeeping team, we are sorry to learn that several aspects of your experience fell short of expectations.
We regret the delay in having your room ready upon arrival and understand that waiting after a journey can be frustrating, even when an upgraded accommodation is being prepared. We are also sorry that the ongoing construction opposite the hotel impacted your views and overall impression of the property.
Most importantly, we are concerned to read your comments regarding the comfort of the bed and pillows. A restful night's sleep is essential, and we are disappointed that the bedding did not meet the standards you rightfully expect from a luxury hotel.
We also sincerely apologize for the inconsistencies you experienced with service. The missed ice deliveries and the oversight regarding your bathrobe request are not reflective of the attentive and seamless experience we aim to provide. Having to follow up on repeated requests understandably diminished your stay, and for this we are truly sorry.
Your feedback regarding breakfast variety has also been noted and will be shared with the relevant teams for review.
We greatly appreciate your candid comments, as they help us identify opportunities for improvement. While we regret that we did not deliver the exceptional experience you expected, we hope to have the opportunity to welcome you back in the future and provide the level of service for which Mandarin Oriental is known.
Kind regards,
Barbara Göttling
General Manager
Thank you for taking the time to provide such detailed feedback about your recent stay with us. While we are pleased that you appreciated our central location, the upgrade extended through your Fans of M.O. membership, and the efforts of our housekeeping team, we are sorry to learn that several aspects of your experience fell short of expectations.
We regret the delay in having your room ready upon arrival and understand that waiting after a journey can be frustrating, even when an upgraded accommodation is being prepared. We are also sorry that the ongoing construction opposite the hotel impacted your views and overall impression of the property.
Most importantly, we are concerned to read your comments regarding the comfort of the bed and pillows. A restful night's sleep is essential, and we are disappointed that the bedding did not meet the standards you rightfully expect from a luxury hotel.
We also sincerely apologize for the inconsistencies you experienced with service. The missed ice deliveries and the oversight regarding your bathrobe request are not reflective of the attentive and seamless experience we aim to provide. Having to follow up on repeated requests understandably diminished your stay, and for this we are truly sorry.
Your feedback regarding breakfast variety has also been noted and will be shared with the relevant teams for review.
We greatly appreciate your candid comments, as they help us identify opportunities for improvement. While we regret that we did not deliver the exceptional experience you expected, we hope to have the opportunity to welcome you back in the future and provide the level of service for which Mandarin Oriental is known.
Kind regards,
Barbara Göttling
General Manager
Podróżujący z rodziną
Komentarz: 5 sie 2026
Pobyt: sie 2026
Service- poor
The first impression is fantastic, receptionist at the desk and welcome person are very friendly and professional. The receptionist even walk you to your room telling about the hotel facilities.
Rooms are fine, old wooden floor, limited furniture, but this is OK for western Europe.
Problems come later:
(a) first they know that 3 people have checked in, but placed only 2 sets of towels, sleepers missing, dental kit is only one (again not a big deal really), but then we we asked to complete the sets in took us 5 hours to wait and double reminder at the reception desk.
(b) if you request additional sofa bed, make sure they do it properly, in our case the bed was missing proper mattress, there was 30 sm gap between the bed and the wal and pillows would fall inside.. couldn't sleep a minute in 750euro room
(c) housekeeping stuff hardly speak English, I've asked for one additional pillow, firts they brought 3 towels, then set off bath coats, then 4 huge pillows and 4 blankets (this was quick funny though)
(d) my son called reception for food service (menu or someone to come to take a order), it took 45 minutes and one additional call until someone knocked the door..
Conclusion- outside the hotel really shines and some receptionists are top helpful, but inside - housekeeping segment is very week and requirs improvement as well as communication between all departments
Rooms are fine, old wooden floor, limited furniture, but this is OK for western Europe.
Problems come later:
(a) first they know that 3 people have checked in, but placed only 2 sets of towels, sleepers missing, dental kit is only one (again not a big deal really), but then we we asked to complete the sets in took us 5 hours to wait and double reminder at the reception desk.
(b) if you request additional sofa bed, make sure they do it properly, in our case the bed was missing proper mattress, there was 30 sm gap between the bed and the wal and pillows would fall inside.. couldn't sleep a minute in 750euro room
(c) housekeeping stuff hardly speak English, I've asked for one additional pillow, firts they brought 3 towels, then set off bath coats, then 4 huge pillows and 4 blankets (this was quick funny though)
(d) my son called reception for food service (menu or someone to come to take a order), it took 45 minutes and one additional call until someone knocked the door..
Conclusion- outside the hotel really shines and some receptionists are top helpful, but inside - housekeeping segment is very week and requirs improvement as well as communication between all departments
Odpowiedź hotelu
Komentarz: 6 sie 2026
Dear Guest,
Thank you very much for taking the time to share such detailed feedback about your recent stay with us.
We are delighted to learn that you had such a positive first impression and that our reception team made you feel welcome from the moment you arrived. Your kind words about their friendliness, professionalism, and personalized service are truly appreciated, and we will be delighted to share your compliments with the team.
At the same time, we sincerely apologize for the inconveniences you experienced during your stay. As per our records, the issue with the sofa bed was resolved, and we hope this helped improve your comfort for the remainder of your stay. We are also very sorry for the miscommunication regarding your room service request. We understand how disappointing the delay must have been, and this is certainly not the level of service we strive to provide.
We also regret the shortcomings you experienced with the housekeeping service, including the delays in delivering the requested amenities and the communication challenges. Your feedback has been shared with the relevant department heads, as improving communication and coordination between our teams remains a key priority.
Thank you once again for your valuable and honest feedback. Comments such as yours help us identify opportunities to improve and ensure we provide the level of service our guests expect. We sincerely hope to have the opportunity to welcome you back in the future and provide you with the seamless and memorable experience you deserve.
Best regards
Barbara Göttling
General Manager
Thank you very much for taking the time to share such detailed feedback about your recent stay with us.
We are delighted to learn that you had such a positive first impression and that our reception team made you feel welcome from the moment you arrived. Your kind words about their friendliness, professionalism, and personalized service are truly appreciated, and we will be delighted to share your compliments with the team.
At the same time, we sincerely apologize for the inconveniences you experienced during your stay. As per our records, the issue with the sofa bed was resolved, and we hope this helped improve your comfort for the remainder of your stay. We are also very sorry for the miscommunication regarding your room service request. We understand how disappointing the delay must have been, and this is certainly not the level of service we strive to provide.
We also regret the shortcomings you experienced with the housekeeping service, including the delays in delivering the requested amenities and the communication challenges. Your feedback has been shared with the relevant department heads, as improving communication and coordination between our teams remains a key priority.
Thank you once again for your valuable and honest feedback. Comments such as yours help us identify opportunities to improve and ensure we provide the level of service our guests expect. We sincerely hope to have the opportunity to welcome you back in the future and provide you with the seamless and memorable experience you deserve.
Best regards
Barbara Göttling
General Manager
Podróżujący z rodziną
Komentarz: 3 sie 2026
Pobyt: sie 2026
Great stay in Munich
This hotel is in the heart of town and walkable to most attractions. The hotel itself is absolutely beautiful and the staff there is among the best ever experienced. They anticipate your every need and provide you with more support that you can expect. The price is hefty but if you’re willing to pay, it’s a great experience.
Odpowiedź hotelu
Komentarz: 4 sie 2026
Dear Guest,
Thank you for choosing Mandarin Oriental, Munich and for taking the time to share your kind feedback. We are truly pleased that your experience with us was enjoyable.
We look forward to the privilege of welcoming you again.
With warmest regards,
Barbara Göttling
General Manager
Thank you for choosing Mandarin Oriental, Munich and for taking the time to share your kind feedback. We are truly pleased that your experience with us was enjoyable.
We look forward to the privilege of welcoming you again.
With warmest regards,
Barbara Göttling
General Manager
Doskonała lokalizacja
Neuturmstrasse 1, Altstadt-Lehel, 80331, Monachium, Niemcy|0,28 km od centrum miasta
Zameldowanie i wymeldowanie
Zameldowanie od:
15:00
Wymeldowanie do:
12:00
Przydatne informacje
Zwierzęta domowe są akceptowane za dodatkową opłatą
Dodatkowe łóżka są dostępne za dodatkową opłatą, ale zależy to od wielkości pokoju.
Mandarin Oriental, Munich: częste pytania
Czy podczas swojej podróży będziesz potrzebować lotów lub samochodu?
Czy wiesz, że możemy pomóc Ci w zaplanowaniu reszty podróży? Skorzystaj z wyjątkowych ofert i świetnych cen lotów i samochodów do wynajęcia.Loty do: Monachium
Wynajem samochodów w: Monachium