Blanq Ruzafa
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Krótkie informacje
Zameldowanie od: | 16:00 |
|---|---|
Wymeldowanie do: | 12:00 |
Udogodnienia
Wi-Fi
Klimatyzacja
Dla niepalących
Gaśnice
Ochrona
Dostęp do Internetu
Więcej na temat: Blanq Ruzafa
Blanq Ruzafa
Obiekt Blanq Ruzafa znajduje się w znakomitej lokalizacji w dzielnicy Eixample. W okolicy znajdują się ciekawe miejsca takie jak: Muzeum sztuki González Martí National Museum of Ceramics and Decorative Arts ( 1,2 km), Ogrody Turia ( 1,5 km), Basilica...
Opinie z: 
Para
Komentarz: 2 maj 2026
Pobyt: maj 2026
Perfect stay
We stayed 3 nights in this hotel with automatic chek, all in all practical and fast. The room was clean, comfortable and very quiet. We also had a very nice outdoor corner which, due to the limited time available, unfortunately we could not enjoy. In a quarter of an hour walk you reach the center but in the immediate vicinity there are bars and restaurants of all kinds. Thanks to Ricardo, Giulia and Neyvel who, even if not present at the hotel, always responded quickly and punctually to messages sent on WhatsApp. I recommend it!
Para
Komentarz: 24 lip 2026
Pobyt: lip 2026
Style over substance
We booked blanq ruzafa because it looked stylish, clean, well located and the terrace with outdoor shower. It delivered on all of these. However, the customer service is really sub standard and I would not recommend.
When we arrived we found that the aircon wasn't working. The remote customer care provided some advice to get it going to no avail, and then advised that as it was a saturday at 6pm they had no maintenance staff available.
Fine, we'd just checked in hadn't used anything in the room we asked for a refund os we could move elsewhere - we got a no for that.
We asked for fans to be delivered, we got a no for that.
In a large city and with a hotel group with other hotels in the area I can't believe that they couldn't find someone that could pick up a fan and bring it over.
Basically they couldn't be bothered. They had our money and that was it.
There was no compensation offered, no steps to make it better, for example even a 'we're really sorry, we'll throw in breakfast for rest of your trip' or 'here's a bottle of wine' would have been something but basically it was 'i'm sorry i can't do anything to help'. -not authorised to give a refund, no initiative to try and fix the situation,.
A message for the management, if you are having someone on a remote reception - have someone that has some autonomy as well as skills to provide decent customer service.
I've stayed at other blanq hotels and really liked them and I was really looking forward to this stay as it was first time my husband and I had been away without kids in ages, and I have to say it was really really rubbish arriving to a sweaty box and a computer says no mentality of a remote receptionist - we couldn't even sleep with window open as it was a patio door so I wasn't comfortable leaving it open from a security point of view. Also in terms of amenities, there was a fridge - directly under clothes hanging space - we were scared it was going to overheat and go on fire! and the room had no wine glasses or corkscrew - again i'd expect this in a room that has a patio for sitting out on. There are other hotels in the same area - book them - having a shady overlooked patio doesn't compensate for having a room that it is impossible to sleep in.
When we arrived we found that the aircon wasn't working. The remote customer care provided some advice to get it going to no avail, and then advised that as it was a saturday at 6pm they had no maintenance staff available.
Fine, we'd just checked in hadn't used anything in the room we asked for a refund os we could move elsewhere - we got a no for that.
We asked for fans to be delivered, we got a no for that.
In a large city and with a hotel group with other hotels in the area I can't believe that they couldn't find someone that could pick up a fan and bring it over.
Basically they couldn't be bothered. They had our money and that was it.
There was no compensation offered, no steps to make it better, for example even a 'we're really sorry, we'll throw in breakfast for rest of your trip' or 'here's a bottle of wine' would have been something but basically it was 'i'm sorry i can't do anything to help'. -not authorised to give a refund, no initiative to try and fix the situation,.
A message for the management, if you are having someone on a remote reception - have someone that has some autonomy as well as skills to provide decent customer service.
I've stayed at other blanq hotels and really liked them and I was really looking forward to this stay as it was first time my husband and I had been away without kids in ages, and I have to say it was really really rubbish arriving to a sweaty box and a computer says no mentality of a remote receptionist - we couldn't even sleep with window open as it was a patio door so I wasn't comfortable leaving it open from a security point of view. Also in terms of amenities, there was a fridge - directly under clothes hanging space - we were scared it was going to overheat and go on fire! and the room had no wine glasses or corkscrew - again i'd expect this in a room that has a patio for sitting out on. There are other hotels in the same area - book them - having a shady overlooked patio doesn't compensate for having a room that it is impossible to sleep in.
Goście indywidualni
UK
Komentarz: 21 mar 2026
Pobyt: mar 2026
Fabulous place. Great location, safe and very comfortable
Really great hotel. Good location, 20 mins walk from main sights. Only booked one night but would definitely have stayed longer if they'd had availability. I was in room 106. Very comfortable bed. Great shower and washing facilities. Lots of lighting options. Safe available. Coffee machine (I managed to make tea using the water, as I had tea bag's with me). Cafe 1 min walk away and plenty of local food options. Mercadona 9 mins walk away. Simple on on line registration. Can drop cases off in lockers if available, I used this great option when I arrived at noon one day and after checkout the next. If I was coming for more than a couple of nights I'd opt for the rooms with the garden access. I was there immediately after Las Fallas do prices were higher than usual but I was very happy with the hotel. I needed to speak to the receptionist and they responded very quickly. Also, very good communication throughout. Thank you Neyveh.
P.s. I don't understand why there are negative reviews on Tripadvisor. I don't think it's the same hotel it's really excellent, and I'm super fussy!
P.s. I don't understand why there are negative reviews on Tripadvisor. I don't think it's the same hotel it's really excellent, and I'm super fussy!
Para
Komentarz: 6 gru 2024
Pobyt: lis 2024
Room was fine but do not have any questions for reception!
Great location. Clean and comfy with a coffee machine. Capsules were replenished so was the water. Good cleaning staff but so called reception staff left much to be desired. When I tried contacting them, the line was so bad and the staff put the phone down. This was the free phone inside the hotel. Luckily we did not leave our luggage in the locker because when we were passing by after checking out, the code no longer worked. That would have been horrific given we had a train to catch. Don’t think the price was reasonable given there is no reception service.
Podróżujący w grupie
Komentarz: 31 lip 2024
Pobyt: lip 2024
Bugs in rooms
New, modern and calm hotel.
Very close to the center of the town (restaurants, shopping malls, etc.).
The online check in is very practical because it saves you from the wait of normal check ins at receptions.
However, bugs have been found in multiple room. It is disgusting and should not happen.
Due to the bugs I wouldn’t really recommend this hotel because hygiene et the most important thing in hotels.
Very close to the center of the town (restaurants, shopping malls, etc.).
The online check in is very practical because it saves you from the wait of normal check ins at receptions.
However, bugs have been found in multiple room. It is disgusting and should not happen.
Due to the bugs I wouldn’t really recommend this hotel because hygiene et the most important thing in hotels.
Doskonała lokalizacja
13 Carrer de Dénia, l'Eixample, 46006, Walencja, Hiszpania|0,8 km od centrum miasta
Zameldowanie i wymeldowanie
Zameldowanie od:
16:00
Wymeldowanie do:
12:00
Przydatne informacje
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