MiHotel La Tour Rose
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Krótkie informacje
Zameldowanie od: | 17:00 |
|---|---|
Wymeldowanie do: | 12:00 |
Zwierzęta domowe | Zwierzęta domowe nie są akceptowane |
Udogodnienia
Więcej na temat: MiHotel La Tour Rose
MiHotel La Tour Rose
Obiekt MiHotel Tour Rose położony jest w dzielnicy 05. Stary Lyon w miejscowości Lyon i oferuje zakwaterowanie w klimatyzowanych pokojach z telewizorem z płaskim ekranem. We wszystkich pokojach znajduje się aneks kuchenny i prywatna łazienka.
Komentarz: 8 sie 2026
Pobyt: sie 2026
€300 a night, departure at 11:00 PM: very far from the high-end experience advertised
Unfortunately, the gap between the presentation of this suite and the reality observed was considerable.
Upon our arrival, we discovered a very dirty terrace: accumulated leaves and dirt, a large dried bird dropping, and various marks and damage. We immediately sent photos to MiHotel. In their subsequent response, the establishment even acknowledged in black and white that "the condition of the terrace is not acceptable."
Several finishes in the suite were also damaged.
But the most disappointing thing concerned the Nordic bath, which was obviously one of the main criteria that motivated our booking: cloudy water that did not inspire confidence, control buttons that responded poorly, and air jets that stopped after a few seconds.
Added to this are details that are hard to understand at nearly €300 a night: no hair dryer, no conditioner, and no bottle of cold water upon our arrival even though it was 38 °C.
The access also deserves to be mentioned. You have to follow nine successive steps, use several codes, two elevators, cross different spaces, and change levels several times before reaching the suite. This contrasts significantly with the promise displayed on their site of a "simple and pleasant" arrival.
We reported the problems as soon as we arrived via several emails and with photos. Our disappointment was ultimately such that we left the premises at 11 p.m., without even spending the first night there.
MiHotel refunded us for the second night, which is appreciated. However, they refused any compensation, even partial, for the first night on the grounds that we had not contacted them during our stay and that they could have intervened.
That is precisely where their response particularly disappointed us: we had sent several emails that same evening. When we pointed this out to them, they replied that they had "no record" of them other than the message sent after our departure. We therefore sent them proof of one of the emails sent as soon as we arrived.
I can perfectly understand that an incident or an oversight might occur. What is harder to accept is the accumulation of problems in a suite presented as an exceptional experience, and then the failure to take the first evening into account even though certain shortcomings are acknowledged by the establishment.
La Tour Rose is a magnificent place and the terrace has exceptional potential. But during our stay, the maintenance, the amenities, and the level of service were very far from what we had experienced at MiHotel in Pérouges and especially very far from what we expected from a suite charged at nearly €300 a night.
We had come to celebrate our wedding anniversary. We left at 11 p.m. That unfortunately sums up our experience quite well.
Komentarz: 17 maj 2026
Pobyt: maj 2026
Unfortunately the instructions to get to the property were not clear. In addition, even though there was a number on all 3 occasions where I needed help- no answer. This is really not helpful for international travellers and shows a serious lack of customer care.
Great location, great room but will not be staying again.
Komentarz: 6 mar 2026
Pobyt: lut 2026
Furniture and fittings very tired.
Top loft bedroom quite stuffy.
Komentarz: 19 gru 2025
Pobyt: lis 2025
Komentarz: 11 lis 2025
Pobyt: lis 2025
Wyjątkowa lokalizacja
22 Rue du Bœuf, 69005 Lyon, Francja|0,75 km od centrum miasta
Zameldowanie i wymeldowanie
Zameldowanie od:
17:00
Wymeldowanie do:
12:00
Przydatne informacje
Zwierzęta domowe nie są akceptowane
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