After one and a half weeks and three complaints with Ctrip, the final result was still ";returned";. The reply from every customer service and manager to me was ";We understand you very well, but there is no way we can only turn to the customer."; Little by little I looked through the surveillance cameras, spent an afternoon going to school, and cut out videos and appeal materials, but I could only get such a weak answer. In addition to chilling, the only thing we can do is to explain what happened here, so that every customer can understand the real situation. 1. ";The clerk is ignorant and unenthusiastic"; - you checked in at about 6 pm the previous day. After we checked in for you, a young waiter helped you carry the box and delivered it to the door of the room ,right? On the surveillance, I can still hear him answering their questions about where to eat, right? Excuse me, is this ";indifferent"; and ";not enthusiastic";? 2. ";No room upgrade"; - indeed, we didn't upgrade your room, because our store manager also explained it to you. The room upgrade is based on the room status. We are a B&;B with only 9 rooms, not a large hotel with 900 rooms. On the big Saturday night, you arrive after dark, and we really don't have a queen room. Several times, our manager kept saying sorry after explaining it to you. 3. ";I don't know if breakfast is included in your order"; - Coincidentally, the question you asked was just me, and I'll give you a recollection of what happened. At that time, you walked from the guest room towards the front desk and ran into me. I greeted you, and you asked me if breakfast was free. My original words were: ";I need to check your order, you ordered it from Ctrip Is it? If it’s Ctrip, it’s free.” After that, I took you to the front desk and directly asked ";what time will you have breakfast tomorrow";. right? (The above content is all included in the video that I monitored and edited) 4. ";You have to have breakfast after 8:30, but it is not available at 8:30"; - you really come with your mouth open and have breakfast at 8:30 The two of you took the initiative to mention it, and we agreed at the front desk; in addition, in the surveillance video, I specially cut out our staff to deliver breakfast twice at 8:22 and 8:25. When you go to the restaurant, you say there is no breakfast? Do you know how much trouble your irresponsible remarks will cause us? 5. ";Welcome fruit is not offered voluntarily, but will be given upon request"; - as a college student, can you speak so irresponsibly? Continuing on, after we decided on the breakfast time, I immediately said to you, ";Are you going out to eat now? Then we will send you the fruit when you come back";, and the two of you also happily said ";Okay"; , when you come back, our clerk also delivered it to your room as soon as possible. Why do you want to talk like this? 6. ";It is written that the shower gel is the water of Parma, but it is not provided, and the clerk has a bad attitude and said no"; - I believe that all the spectators must know why they can make up such a big content. Actually the point is here. After two hours of surveillance, I figured out the whole process: 1. The two of you, the two ladies, held one of our cleaning aunts in the lobby at around 8:10 in the morning and asked for shower gel; 2. The aunt went to the linen room I brought you the Akka Kappa equipped in your room; 3 You said no, I wanted the water of Parma; 4 My aunt dared not make an assertion, and told you, ";Go to the kitchen and ask the manager, he prepares breakfast in the kitchen";; 5 You went straight back to your room (the kitchen is next to you); 6 You came out of your room at 8:33 and left our shop. ——I have surveillance evidence for all the above content, and I have also cut them into my complaint video, and I am responsible for this remark. First of all, the water of Parma is only available in our suites; secondly, if you ask us, we will give it to you, whether it is the clerk or the manager, we will even pack a set of canvas bags from our store for you. But you have to embarrass a cleaning aunt, and then use this method of making rumors and lying to vent your feelings that you didn't take advantage of. Isn't it a bit too immoral? ? You yourself also said in the comment, ";I booked this B&;B after seeing the rating of 5";, yes, before this, we have always been proud of our full score, and every one of our clerks is also motivated to serve every one guest. However, because of your selfish interests and because your petty bargains have not been satisfied, we will never have 5 points again from now on. All our shop assistants are also very chilled, and we have also withdrawn our Ctrip members. , fruit delivery, late check-out” activities. In fact, in the service industry, I was mentally prepared to meet all kinds of customers, and I knew that sooner or later we would have a day that was not 5 points. However, I really did not expect that because of such a thing, because of such a person, there would be such grievances, helplessness, and powerlessness. Countless people around me have persuaded me to contact you, and then compensate you with some money to remove the comments. But I'd rather keep complaining to Ctrip, and I'd rather hang this bad review forever, and I won't choose to compromise, and I won't let you succeed. I believe that in the end everything is fair in this world, cause and effect are reincarnated, and bad money cannot always drive out good money. I firmly believe.