Seasons Botanic Gardens
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Krótkie informacje
Zameldowanie od: | 14:00 |
|---|---|
Wymeldowanie do: | 10:00 |
Zwierzęta domowe | Zwierzęta domowe nie są akceptowane |
Dzieci | Ten hotel przyjmuje dzieci |
Udogodnienia
Wi-Fi
Parking
Klimatyzacja
Basen
Centrum fitness
Recepcja całodobowa
Więcej na temat: Seasons Botanic Gardens
Seasons Botanic Gardens
Situated in Melbourne’s vibrant city centre, directly opposite the scenic Royal Botanic Gardens, Seasons Botanic Gardens Melbourne provides a versatile accommodation experience.
Opinie z: 
Anonimowy podróżny
Komentarz: 7 lip 2026
Pobyt: lip 2026
Room & hallways showing wear & tear, carpet raised at doorways.
Room clean & spacious.
Room clean & spacious.
Anonimowy podróżny
Komentarz: 20 lip 2026
Pobyt: cze 2026
A good two bedroom apartment in a very convenient location. Its decor is dated, and balcony had no furniture.
Podróżujący z rodziną
Komentarz: 20 lip 2026
AVOID
Our experience at this hotel was extremely disappointing, not only because of the condition of the facilities but also due to the way management handled a genuine medical incident involving our three-year-old child.
On our second night, my three-year-old son suffered a severe asthma-related coughing fit, which caused him to vomit on the bed. My husband immediately went to reception to advise staff of what had happened. We were reassured not to worry, told that “these things happen,” and staff kindly replaced the soiled blankets. We offered to leave the dirty blankets in the bathroom as we were checking out the following morning.
When checking out, I again informed reception about the vomit-soiled blankets and was once more told it was “no problem at all.”
Shortly after leaving the hotel, I received a phone call advising that I owed $30 for the blankets. During the same call, that amount was then changed to $70. This came as a complete shock given we had been reassured twice that the situation was understood and that there was nothing to worry about.
What made the situation even more concerning was the explanation provided. I was told the blankets needed to be thrown away because of the vomit. However, I was then informed that the hotel does not actually dispose of blankets with “a little bit” of vomit on them, only those with “a lot.” This raises serious hygiene concerns. The thought that bedding contaminated with bodily fluids may simply be reused depending on the amount is unacceptable.
The duty manager then stated that he had assumed there was only a small amount of vomit, which was why staff had initially told us not to worry. At no point did anyone show empathy or understanding that this was an unexpected medical episode involving a young child. Instead, the focus appeared to be on recovering money from guests.
I repeatedly requested to speak with the hotel manager to discuss the matter, but despite multiple requests, the manager refused to contact me. Instead, I was ultimately charged $50 in “damages” and told I should be grateful that the amount had been reduced.
The lack of compassion, poor communication, and refusal by management to address our concerns is completely unacceptable. Guests should not be reassured that an incident is “no problem” only to be contacted after departure and charged without warning.
To make matters worse, the overall condition of the hotel was well below an acceptable standard. The bathroom was dirty, the toilet still had another guest’s faeces on it when we arrived, the television did not work, the pool was unclean, and the spa was out of order.
Based on our experience, I cannot recommend this hotel. The standard of cleanliness, customer service, and management’s handling of genuine guest concerns was extremely disappointing.
On our second night, my three-year-old son suffered a severe asthma-related coughing fit, which caused him to vomit on the bed. My husband immediately went to reception to advise staff of what had happened. We were reassured not to worry, told that “these things happen,” and staff kindly replaced the soiled blankets. We offered to leave the dirty blankets in the bathroom as we were checking out the following morning.
When checking out, I again informed reception about the vomit-soiled blankets and was once more told it was “no problem at all.”
Shortly after leaving the hotel, I received a phone call advising that I owed $30 for the blankets. During the same call, that amount was then changed to $70. This came as a complete shock given we had been reassured twice that the situation was understood and that there was nothing to worry about.
What made the situation even more concerning was the explanation provided. I was told the blankets needed to be thrown away because of the vomit. However, I was then informed that the hotel does not actually dispose of blankets with “a little bit” of vomit on them, only those with “a lot.” This raises serious hygiene concerns. The thought that bedding contaminated with bodily fluids may simply be reused depending on the amount is unacceptable.
The duty manager then stated that he had assumed there was only a small amount of vomit, which was why staff had initially told us not to worry. At no point did anyone show empathy or understanding that this was an unexpected medical episode involving a young child. Instead, the focus appeared to be on recovering money from guests.
I repeatedly requested to speak with the hotel manager to discuss the matter, but despite multiple requests, the manager refused to contact me. Instead, I was ultimately charged $50 in “damages” and told I should be grateful that the amount had been reduced.
The lack of compassion, poor communication, and refusal by management to address our concerns is completely unacceptable. Guests should not be reassured that an incident is “no problem” only to be contacted after departure and charged without warning.
To make matters worse, the overall condition of the hotel was well below an acceptable standard. The bathroom was dirty, the toilet still had another guest’s faeces on it when we arrived, the television did not work, the pool was unclean, and the spa was out of order.
Based on our experience, I cannot recommend this hotel. The standard of cleanliness, customer service, and management’s handling of genuine guest concerns was extremely disappointing.
Odpowiedź hotelu
Komentarz: 22 lip 2026
Hi Medeline,
When the incident was reported to reception, our team was advised that your son had vomited a small amount on the doona and that it had been cleaned. Based on the information provided at the time, our team reassured your party and promptly supplied a replacement doona so you could continue your stay comfortably. As the doona had not yet been inspected, our staff were not in a position to determine whether it would require replacement.
Following your departure, our housekeeping team inspected the doona and found it had been extensively soiled with vomit to the extent that it could not be professionally cleaned to the hygiene standards required for future guest use. In accordance with our hygiene procedures, the doona was removed from service and replaced. A charge was subsequently applied in accordance with our property policy regarding irreparably damaged room items. As a gesture of goodwill, the amount charged was reduced.
We would also like to clarify the comments regarding hygiene. The suggestion that contaminated doonas are reused depending on the amount of soiling is incorrect and does not reflect our procedures. Any doona or other linen that cannot be restored to the required hygiene standards through professional laundering is permanently removed from service and replaced. Guest health and safety remain our highest priority.
We also note the additional comments regarding the condition of the room and hotel facilities. As these concerns were not brought to our attention during your stay, we were not given the opportunity to inspect or address them at the time. Nevertheless, we take all guest feedback seriously and have shared your comments with the relevant departments for review.
While we regret that this matter could not be resolved to your satisfaction, we appreciate the opportunity to clarify the circumstances and remain committed to providing a clean, safe and welcoming environment for all our guests.
Kind regards,
Seasons Botanic Gardens
When the incident was reported to reception, our team was advised that your son had vomited a small amount on the doona and that it had been cleaned. Based on the information provided at the time, our team reassured your party and promptly supplied a replacement doona so you could continue your stay comfortably. As the doona had not yet been inspected, our staff were not in a position to determine whether it would require replacement.
Following your departure, our housekeeping team inspected the doona and found it had been extensively soiled with vomit to the extent that it could not be professionally cleaned to the hygiene standards required for future guest use. In accordance with our hygiene procedures, the doona was removed from service and replaced. A charge was subsequently applied in accordance with our property policy regarding irreparably damaged room items. As a gesture of goodwill, the amount charged was reduced.
We would also like to clarify the comments regarding hygiene. The suggestion that contaminated doonas are reused depending on the amount of soiling is incorrect and does not reflect our procedures. Any doona or other linen that cannot be restored to the required hygiene standards through professional laundering is permanently removed from service and replaced. Guest health and safety remain our highest priority.
We also note the additional comments regarding the condition of the room and hotel facilities. As these concerns were not brought to our attention during your stay, we were not given the opportunity to inspect or address them at the time. Nevertheless, we take all guest feedback seriously and have shared your comments with the relevant departments for review.
While we regret that this matter could not be resolved to your satisfaction, we appreciate the opportunity to clarify the circumstances and remain committed to providing a clean, safe and welcoming environment for all our guests.
Kind regards,
Seasons Botanic Gardens
Anonimowy podróżny
Komentarz: 23 cze 2026
Pobyt: cze 2026
The cleanliness was excellent, and I'm a cleaning supervisor. The maids were polite and helpful when I interacted with them.
The hotel is lovely with good amenities and excellent location. It is a little dated without exhaust fans in the bathroom or enough power points and power point location (none near the table).
The hotel is lovely with good amenities and excellent location. It is a little dated without exhaust fans in the bathroom or enough power points and power point location (none near the table).
Anonimowy podróżny
Komentarz: 3 cze 2026
Pobyt: kwi 2026
Staff are very nice and great location. I really like the seasons botanic and have stayed a number of times. It is starting to look a little tired and worn, rooms need a complete overhaul with new equipment t needed, but still it's a good place
Bardzo dobra lokalizacja
348 St Kilda Road , 3004 Melbourne, Australia|2,11 km od centrum miasta
Zameldowanie i wymeldowanie
Zameldowanie od:
14:00
Wymeldowanie do:
10:00
Przydatne informacje
Ten hotel przyjmuje dzieci
Wszystkie grupy wiekowe
146 zł (AUD55) od osoby za noc
Maksymalny wiek: 3
14 zł (AUD5) od osoby za noc
Zwierzęta domowe nie są akceptowane
W momencie zameldowania wymagane jest okazanie ważnego dowodu tożsamości ze zdjęciem oraz karty kredytowej. Życzenia specjalne zostaną zrealizowane w zależności od dostępności, a ich realizacja może podlegać dodatkowej opłacie. W obiekcie obowiązuje zakaz organizowania wieczorów panieńskich, kawalerskich itp. Prosimy o wcześniejsze poinformowanie obiektu Seasons Botanic Gardens o planowanej godzinie przyjazdu. Aby to zrobić, możesz wpisać treść prośby w miejscu na życzenia specjalne lub skontaktować się bezpośrednio z obiektem, korzystając z danych kontaktowych widniejących w potwierdzeniu rezerwacji. Goście poniżej 18. roku życia mogą zameldować się wyłącznie z rodzicem lub oficjalnym opiekunem. Depozyt na poczet zniszczeń w wysokości AUD 200 jest wymagany po przyjeździe. Opłaty dokonuje się kartą kredytową. Zapłacona kwota powinna zostać zwrócona w ciągu 7 dni od wymeldowania. Całość depozytu zostanie zwrócona na konto karty kredytowej po sprawdzeniu stanu obiektu. Housekeeping services are not available on Sundays or on public holidays. Please note that a credit or debit card corresponding to the name on the booking is required at check-in. All guests residing at the hotel must register their names upon check in. Please note that all payments made by a Credit Card will incur a 1.5% non-refundable credit card surcharge. Payments made on a credit card will be charged in Australian Dollars (AUD). Please note that all rooms are non-smoking, and an AUD $400 cleaning fee will be charged if any evidence of smoking, including on apartment balconies, is detected.
Hotel akceptuje następujące formy płatności:
Seasons Botanic Gardens: częste pytania
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