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Crystalbrook Riley

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Krótkie informacje

Zameldowanie od:		14:00
Wymeldowanie do:		11:00
Śniadanie		Oferta śniadaniowa
Zwierzęta domowe		Zwierzęta domowe nie są akceptowane
Dzieci		Ten hotel przyjmuje dzieci

Udogodnienia

Wi-Fi
Parking
Klimatyzacja
Basen
Centrum fitness
Spa

Crystalbrook Riley: opinie

Opinie z:
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Polecane przez podróżnych
Podróżujący z rodziną

Komentarz: 21 lip 2026

Made it back like we hoped, would go again!

This was the second time my husband and I have stayed, we came late last year from NZ and thought it would be a good spot to bring our kids. We all really enjoyed our time at the Riley, we had the interconnecting family room with sea view and we were in the block facing along the Esplanade so had a nice view of the water and towards the marina. The rooms were very clean, comfortable, with blackout curtains which block the light very well. Kids enjoyed the buffet breakfast and pool - it was school holidays when we visited so finding a lounger could sometimes be a challenge however we did see signs asking guests to not reserve loungers with towels or unattended items would be removed (however I didn’t notice this actually occurring). It really is a nice place if you are wanting to lie on a lounger and take it easy, there is poolside service for food and drinks. In comparison to other hotels nearby, I think the size of the pool is good for the amount of rooms, it was busy but not shoulder to shoulder in the pool.
Staff were all very friendly, I really appreciate the employee who was able to retrieve my sunglasses after they had a mishap from the 4th floor balcony, especially as we were leaving early Monday morning and I wasn’t sure I would get them back in time as maintenance was not working at the time.
Location wise, the Riley is close to Muddy’s playground, the aquarium (highly recommend the night tour), Tomb of the Pharaohs, the marina is also an easy walk along the boardwalk if you are looking for somewhere to dine.
Overall, a really enjoyable stay for our family and I would go back again happily.

Odpowiedź hotelu

Komentarz: 22 lip 2026

Dear tokoroa_travellers,
Thank you for choosing to stay with us again and for taking the time to share such a thoughtful review.
We are delighted to hear that you and your family had another enjoyable stay at Crystalbrook Riley and that our interconnecting family room was the perfect fit for your visit. It's wonderful to know you enjoyed the sea views, comfortable rooms, buffet breakfast and our lagoon pool during the busy school holiday period.
We also appreciate your comments regarding the pool loungers. During peak periods, we do ask guests not to reserve loungers with towels or unattended belongings, and your feedback helps us continue to improve how we manage this to ensure a fair experience for everyone.
Thank you for your kind words about our team. We're especially pleased we could reunite you with your sunglasses before your departure, it’s always rewarding to know our team made a positive difference to your stay.
It was a pleasure welcoming your family back to Riley, and we truly appreciate your recommendation. We look forward to welcoming you from New Zealand again for a third visit in the future.
Warm regards,
Team Riley
Para

Komentarz: 11 sie 2026

Fantastic Pool

We recently spent a couple of nights at the Crystalbrook Riley while in Cairns. We enjoyed having our morning coffee on the patio overlooking the pool. The pool itself was absolutely amazing--one of the best hotel pools that I have experienced. When we arrived that was our first stop after checking in, and we had a relaxing afternoon in the water. The location is also fantastic--lots of restaurants and shops nearby. Our room was very clean and comfortable and we got great sleep while here. Definitely wish that we had more time to spend in Cairns and at this hotel.
Podróżujący z rodziną

Komentarz: 2 sie 2026

Beautiful property but mediocre service

The hotel was beautiful and the facilities clean and modern. However, the service and breakfast was mediocre; I had to ask for towels, toilet paper and tea bags to be replaced almost daily, as the housekeeping kept forgetting to replenish. The room temperature doesn’t stay stable and it gets hot in the night. We requested an early check-in and front office advised us that they would try to prioritise it and send us a message when it was ready. As we didn’t get a message we waited till check in time and checked on our room and they said it was ready earlier, but nobody informed us. It takes forever for anyone (operator; housekeeping or reception) to answer the phone. The standout though was the Eleme Spa. Exceptional service and amazing treatment and quality by staff.
Para

Komentarz: 31 lip 2026

Incredible

There aren’t enough stars to rate crystalbrook riley. The hotel is just spectacular. Rooms are incredible and the staff are so kind and have gone out of their way to help David and I get a refund from Expedia. Sarah was an absolute legend for helping us get our money back.
We love your hotel and have had wonderful stays there every time. Thank you for being so exceptional
Anonimowy podróżny

Komentarz: 29 lip 2026

Pobyt: lip 2026

Nice enough stay overall, but I don’t think this property lives up to its 5-star luxury rating. While the hotel is comfortable and the staff were pleasant, it lacks the level of service, attention to detail, and overall experience you’d expect at this price point. Compared with other genuine luxury properties, it simply doesn’t offer the same standard. In my opinion, it’s not worth what they charge.

Odkrywaj okolicę

4,7

131-141 The Esplanade, 4870 Cairns, Australia|0,24 km od centrum miasta

Przydatne informacje

Dzieci

Ten hotel przyjmuje dzieci

Dodatkowe łóżka

Wszystkie grupy wiekowe

161 zł (AUD60) od osoby za noc

Łóżeczka

Maksymalny wiek: 2

W cenie

Zwierzęta domowe

Zwierzęta domowe nie są akceptowane

Śniadanie

Oferta śniadaniowa

Cena śniadania

113 zł (≈ 42 AUD)/osobę

Śniadanie w godzinach

06:30–10:00 od poniedziałek do niedziela

Ważne informacje z hotelu
W momencie zameldowania wymagane jest okazanie ważnego dowodu tożsamości ze zdjęciem oraz karty kredytowej. Życzenia specjalne zostaną zrealizowane w zależności od dostępności, a ich realizacja może podlegać dodatkowej opłacie. Prosimy o wcześniejsze poinformowanie obiektu Crystalbrook Riley o planowanej godzinie przyjazdu. Aby to zrobić, możesz wpisać treść prośby w miejscu na życzenia specjalne lub skontaktować się bezpośrednio z obiektem, korzystając z danych kontaktowych widniejących w potwierdzeniu rezerwacji. Please note that there is a 1% charge when you pay with a credit card. The credit card used to make the reservation must be presented on arrival for validation or an alternative card and payment will be requested. When booking more than 10 rooms, different policies and additional supplements may apply.
Akceptowane metody płatności
Hotel akceptuje następujące formy płatności:
card logocard logocard logocard logocard logo

Crystalbrook Riley: częste pytania

Crystalbrook Riley
Hotel Crystalbrook Riley jest położony 0.2 km od centrum miasta Cairns.
Hotel Crystalbrook Riley znajduje się w miejscowości Cairns (Australia) i jest położony 0.2 km od centrum miasta Cairns.
W hotelu Crystalbrook Riley można się meldować od 14:00 i należy się wymeldować przed 11:00.
Tak, recepcja w: Crystalbrook Riley jest czynna przez całą dobę.
W: Crystalbrook Riley są obiekty rekreacyjne. W sekcji udogodnień znajdziesz więcej informacji.
Tak, w: Crystalbrook Riley jest pralnia. To może być pralnia samoobsługowa lub z pełną obsługą.
Tak, w: Crystalbrook Riley jest Wi-Fi, więc podczas pobytu pozostaniesz w kontakcie ze światem.
W pobliżu hotelu Crystalbrook Riley jest wiele do zobaczenia i zrobienia. Najbliższe interesujące miejsca to Cairns Night Markets, Esplanade, Cairns City, Cairns Esplanade Lagoon i Cairns Station.
Tak, w hotelu Crystalbrook Riley jest dostępny parking.
Tak, w hotelu Crystalbrook Riley jest restauracja.