Patios de San Telmo
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Krótkie informacje
Zameldowanie od: | 15:00 |
|---|---|
Wymeldowanie do: | 12:00 |
Śniadanie | Oferta śniadaniowa |
Zwierzęta domowe | Zwierzęta domowe nie są akceptowane |
Dzieci | Ten hotel przyjmuje dzieci |
Udogodnienia
Więcej na temat: Patios de San Telmo
Patios de San Telmo
Featuring a pool, solarium and free Wi-Fi, this luxurious boutique hotel is ideally located for visiting Buenos Aires’ main attractions. The C line metro station is 300 metres away and Plaza de Mayo square is 800 metres away.
Komentarz: 25 mar 2026
Pobyt: mar 2026
Room 204 has a cracked window! 20-23/3/26
Room was spacious and well laid out.
Odpowiedź hotelu
Komentarz: 31 mar 2026
Komentarz: 11 cze 2026
Pobyt: cze 2026
Good location in San Telmo:
Very friendly staff, free water available during the day, and ample breakfast.
Very friendly staff, free water available during the day, and ample breakfast.
Odpowiedź hotelu
Komentarz: 12 lip 2026
Komentarz: 25 kwi 2026
Pobyt: kwi 2026
Komentarz: 16 kwi 2026
Pobyt: kwi 2026
Don't trust this hotel - huge disapointment - avoid!
I'm saddened to have to write this as we've had a good stay till our checkout.
We checked in the 13th April with 2 male members of staff on the front desk. We asked for a late check out at 3PM and offered to pay. The staff member with the dark hair and beard said 'no problem' regarding the extention and disregarded our offer to pay with no costs ever being mentioned. With any late check out we've had previously, its either been waived (which was in this case) if a few hours or if there is a charge, its paid upon request. If there were a charge in this case, we would have paid upon check in.
Three days later on our check out day, we received a call to our room a few minutes before 12PM stating that we had to leave where no mention of our late check out had been mentioned/documented.
The hotel was not full (there were lots of empty rooms). The person on the desk over the phone became argumentative insisting that we leave. No quotation was even mentioned of how much it would cost to extend the stay by 3 hours.
I ended the phone call on the premise that there has been a miscommunication and an error in relaying this information to no fault of ours and that the agreed extension at no cost should remain in place.
We felt chased out of the hotel last minute with the phone call to our room followed by banging on the door arguing with us to leave. I repeated my thoughts. We decided to leave, however, as we were made to feel uncomfortable, harassed and concerned that they would attempt overcharging our card in any case. Upon checkout, I asked the person on the front desk how much the extension was as nothing had ever been quoted. Initially said 15%, then later said 50% with nothing in writing. I've never heard of a 'percentage'. Its usually a fixed fee or waived where we've stayed in many hotels around the whole to know what the usual process is.
This felt like a con and a last minute money grab as no one else was available to consult or discuss this. It is so wrong that with no fault of ours, that we felt harassed to leave the hotel despite agreeing to a late check out upon check in. Do we have to double check everything with your staff? Do we need everything in writing? Are we not to trust that your staff will do what they can to enable us to feel confortable during our stay? If there is a lack of communication between staff, is it up to your customer to suffer due to a staffing error? No it isnt usually especially for a 4 star hotel but the attitude we experienced was disgusting. The person on the desk could not care and it has spoilt our overall experience with the hotel.
We will be reflecting this experience in our reviews on trip advisor, booking.com, googlemaps etc with a 1 star. We would not recommend others staying here if this is you choose to treat your guests.
Odpowiedź hotelu
Komentarz: 22 kwi 2026
US
Komentarz: 3 kwi 2026
Pobyt: sty 2026
A wonderful experience
Odpowiedź hotelu
Komentarz: 22 kwi 2026
Bardzo dobra lokalizacja
Chacabuco 752, C1070AAP, Montserrat, 1069, Buenos Aires, Argentyna|0,97 km od centrum miasta
Zameldowanie i wymeldowanie
Zameldowanie od:
15:00
Wymeldowanie do:
12:00
Przydatne informacje
Ten hotel przyjmuje dzieci
Aby dowiedzieć się więcej o dostawianiu dodatkowych łóżek, skontaktuj się z hotelem.
Maksymalny wiek: 2
W cenie
Zwierzęta domowe nie są akceptowane
Oferta śniadaniowa
Cena śniadania
31 zł (≈ 12 100 ARS)/osobę
Śniadanie w godzinach
07:30–10:30 od poniedziałek do niedziela
Cash

