RIO Hotel
+ 80
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Krótkie informacje
Zameldowanie od: | 14:00 |
|---|---|
Wymeldowanie do: | 12:00 |
Śniadanie | Oferta śniadaniowa |
Dzieci | Ten hotel przyjmuje dzieci |
Udogodnienia
Wi-Fi
Parking
Klimatyzacja
Transfer na lotnisko
Spa
Recepcja całodobowa
Więcej na temat: RIO Hotel
RIO Hotel
Obiekt RIO Hotel położony jest w miejscowości Samarkanda i zapewnia ogród, wspólny salon, taras oraz bar. Oferta obiektu obejmuje usługę konsjerża oraz restaurację.
Opinie z: 
Goście biznesowi
Komentarz: 25 maj 2026
Pobyt: maj 2026
Really good hotel at the city center
Really good hotel i liked this hotel because of location cleaning and helpful staff
Odpowiedź hotelu
Komentarz: 25 maj 2026
Thank you so much for your wonderful review!
We are very happy to know that you liked our hotel, especially the location, cleanliness, and helpful staff. Your kind recommendation means a lot to us. We hope to welcome you again soon and make your next stay even more comfortable!
We are very happy to know that you liked our hotel, especially the location, cleanliness, and helpful staff. Your kind recommendation means a lot to us. We hope to welcome you again soon and make your next stay even more comfortable!
Podróżujący z rodziną
Komentarz: 16 maj 2026
Pobyt: maj 2026
Could certainly compete for a spot on worst list
Calling this hotel the worst would not be entirely fair, but it could certainly compete for a spot on that list — and in my personal ranking, it definitely sits high on the blacklist, especially for families with children.
To give you an immediate sense of the service quality, here is the cherry on top: the night before, we asked for a wake-up call at 4:00 a.m. and for a transfer to the airport to be arranged for 4:30 a.m. In the end, of course, we woke up on our own, carried our luggage downstairs ourselves by 4:25, and found a staff member asleep on the sofa, completely unresponsive to any noise — anyone could have walked in and taken whatever they wanted. We waited until the scheduled transfer time, then called a taxi ourselves. Luckily, a car was found quickly.
Now, to the point:
• Apartment-category room: spacious — and that is where its advantages end.
• Getting to the third floor means taking the stairs: there is no elevator, and the steps are all different heights, which adds its own special kind of experience.
• Upon arrival, we found bloody mucus on one of the children’s beds; on the adults’ bed there were hairs and traces of makeup. The headboards of all the beds were covered in flakes of age-old dust.
• The wardrobes had dust and hair on the shelves, and the doors did not close properly on the first try. There were only four hangers for the entire room — apparently one per guest.
• Bathrooms: the shower pressure is something you can only pray over while waiting, slowly but surely, to get wet. At the same time, you find yourself staring at a few pathetic little half-palm-sized bottles of shampoo and soap, involuntarily wondering what kind of liquid is actually inside them.
• The round bathroom mirror was hanging on a single screw and looked ready to fall off at any moment.
• Slippers were provided — thank you for that — but every guest’s pair tore immediately upon attempting to walk in them. We asked for new ones three times, and eventually received only one identical replacement set.
• In the kitchen: the cutlery was half-dirty and lying in a filthy drawer on a couple of not-so-fresh napkins. The microwave and refrigerator had traces of dried food and who knows what else, while the kettle looked as if it had not been washed since the day it was bought.
• The room itself: proper ventilation is basically impossible. The windows face an internal so-called courtyard covered with a fiberglass canopy, where there is hardly any fresh air and people may smoke. Only one window in the apartment faces the street, but it looks directly onto pipes — apparently from the kitchen — bringing in all kinds of smells. At night, sleeping becomes unbearable because of the stuffiness.
• Breakfast: honestly, I do not even feel like commenting on it. If you are used to 4- or 5-star chain hotels, forget about breakfast here :) The only thing you will be able to enjoy is the effort and hospitality of the cook in the kitchen — and here, on a purely human level, I genuinely want to say thank you for the kindness.
• And finally, the location: on the map, it really does appear to be within walking distance of the boulevard. In reality, it is basically a back alley in a private residential area. On one side of the building, there is a smell resembling manure, and a rooster crows nearby. Even taxi drivers missed the turn twice, despite following the map, and were surprised by the hotel’s location. Apparently, the hotel took inspiration from its name, RIO, in the sense of Brazilian favelas :)
Bottom line: I strongly recommend avoiding this hotel — tested and confirmed. I am still surprised we somehow ended up here.
To give you an immediate sense of the service quality, here is the cherry on top: the night before, we asked for a wake-up call at 4:00 a.m. and for a transfer to the airport to be arranged for 4:30 a.m. In the end, of course, we woke up on our own, carried our luggage downstairs ourselves by 4:25, and found a staff member asleep on the sofa, completely unresponsive to any noise — anyone could have walked in and taken whatever they wanted. We waited until the scheduled transfer time, then called a taxi ourselves. Luckily, a car was found quickly.
Now, to the point:
• Apartment-category room: spacious — and that is where its advantages end.
• Getting to the third floor means taking the stairs: there is no elevator, and the steps are all different heights, which adds its own special kind of experience.
• Upon arrival, we found bloody mucus on one of the children’s beds; on the adults’ bed there were hairs and traces of makeup. The headboards of all the beds were covered in flakes of age-old dust.
• The wardrobes had dust and hair on the shelves, and the doors did not close properly on the first try. There were only four hangers for the entire room — apparently one per guest.
• Bathrooms: the shower pressure is something you can only pray over while waiting, slowly but surely, to get wet. At the same time, you find yourself staring at a few pathetic little half-palm-sized bottles of shampoo and soap, involuntarily wondering what kind of liquid is actually inside them.
• The round bathroom mirror was hanging on a single screw and looked ready to fall off at any moment.
• Slippers were provided — thank you for that — but every guest’s pair tore immediately upon attempting to walk in them. We asked for new ones three times, and eventually received only one identical replacement set.
• In the kitchen: the cutlery was half-dirty and lying in a filthy drawer on a couple of not-so-fresh napkins. The microwave and refrigerator had traces of dried food and who knows what else, while the kettle looked as if it had not been washed since the day it was bought.
• The room itself: proper ventilation is basically impossible. The windows face an internal so-called courtyard covered with a fiberglass canopy, where there is hardly any fresh air and people may smoke. Only one window in the apartment faces the street, but it looks directly onto pipes — apparently from the kitchen — bringing in all kinds of smells. At night, sleeping becomes unbearable because of the stuffiness.
• Breakfast: honestly, I do not even feel like commenting on it. If you are used to 4- or 5-star chain hotels, forget about breakfast here :) The only thing you will be able to enjoy is the effort and hospitality of the cook in the kitchen — and here, on a purely human level, I genuinely want to say thank you for the kindness.
• And finally, the location: on the map, it really does appear to be within walking distance of the boulevard. In reality, it is basically a back alley in a private residential area. On one side of the building, there is a smell resembling manure, and a rooster crows nearby. Even taxi drivers missed the turn twice, despite following the map, and were surprised by the hotel’s location. Apparently, the hotel took inspiration from its name, RIO, in the sense of Brazilian favelas :)
Bottom line: I strongly recommend avoiding this hotel — tested and confirmed. I am still surprised we somehow ended up here.
Odpowiedź hotelu
Komentarz: 17 maj 2026
Dear Guest,
Thank you for taking the time to share your detailed feedback. We are truly sorry that your stay did not meet your expectations and that you left with such a negative impression.
Please accept our sincere apologies regarding the cleanliness issues, the condition of the room, and the inconvenience you experienced with the airport transfer and wake-up request. This is certainly not the level of service we aim to provide to our guests. Your comments have been shared with the housekeeping and management teams for immediate review and corrective action.
We also regret that certain aspects of the facilities, breakfast experience, and room comfort did not satisfy you. Guest feedback is extremely important to us, as it helps us identify areas requiring improvement.
At the same time, we truly appreciate your kind words toward our kitchen staff member. We will be sure to pass your gratitude along.
We understand your disappointment and sincerely regret that your experience at our hotel was far from pleasant. Thank you once again for your honest feedback.
Best regards,
Management Team
RIO Hotel Samarkand
Thank you for taking the time to share your detailed feedback. We are truly sorry that your stay did not meet your expectations and that you left with such a negative impression.
Please accept our sincere apologies regarding the cleanliness issues, the condition of the room, and the inconvenience you experienced with the airport transfer and wake-up request. This is certainly not the level of service we aim to provide to our guests. Your comments have been shared with the housekeeping and management teams for immediate review and corrective action.
We also regret that certain aspects of the facilities, breakfast experience, and room comfort did not satisfy you. Guest feedback is extremely important to us, as it helps us identify areas requiring improvement.
At the same time, we truly appreciate your kind words toward our kitchen staff member. We will be sure to pass your gratitude along.
We understand your disappointment and sincerely regret that your experience at our hotel was far from pleasant. Thank you once again for your honest feedback.
Best regards,
Management Team
RIO Hotel Samarkand
Para
Komentarz: 15 maj 2026
Pobyt: maj 2026
Highly recommended
Perfect hotel
We liked everything in this hotel
Tasty breakfast and clean, quite room
Also staff is very helpful
We liked everything in this hotel
Tasty breakfast and clean, quite room
Also staff is very helpful
Odpowiedź hotelu
Komentarz: 16 maj 2026
Thank you so much for your wonderful review!
We are very happy to know that you enjoyed your stay at RIO Hotel.
It’s great to hear that you liked our tasty breakfast, clean and quiet rooms, and the helpful service from our staff.
Your kind words mean a lot to us, and we truly appreciate your recommendation.
We hope to welcome you again soon at RIO Hotel Samarkand
We are very happy to know that you enjoyed your stay at RIO Hotel.
It’s great to hear that you liked our tasty breakfast, clean and quiet rooms, and the helpful service from our staff.
Your kind words mean a lot to us, and we truly appreciate your recommendation.
We hope to welcome you again soon at RIO Hotel Samarkand
Podróżujący w grupie
Komentarz: 16 kwi 2026
Pobyt: kwi 2026
Wonderful Hotel
The hotel is awesome! Hospitality was particularly impressive. The young man who worked on April 11-14th did a great job. made us a travel plan, as we travel independently, even wrote everything, probably it is not part of his function. The room is clean, cozy, everything is available for stays like European hotels up to toothbrushes and pasta.Buffet breakfast, everything is delicious, hearty. A wonderful woman serving breakfast. A taxi is called upon request. Thank you for your hospitality!
Odpowiedź hotelu
Komentarz: 17 kwi 2026
Уважаемая Ольга,
Большое спасибо за такой тёплый и подробный отзыв! Нам невероятно приятно, что вы высоко оценили наше гостеприимство и комфорт проживания.
Отдельная благодарность за добрые слова в адрес нашего сотрудника — мы обязательно передадим ему вашу похвалу. Нам очень важно, чтобы каждый гость чувствовал заботу и получал помощь даже в вопросах, не входящих в стандартные обязанности.
Рады, что вам понравились чистота и оснащение номера, а также наш завтрак. Мы также передадим ваши тёплые слова сотруднице ресторана — ей будет очень приятно.
Спасибо, что выбрали нас! Будем счастливы вновь приветствовать вас в RIO Hotel Samarkand.
С уважением,
Команда RIO Hotel Samarkand
Большое спасибо за такой тёплый и подробный отзыв! Нам невероятно приятно, что вы высоко оценили наше гостеприимство и комфорт проживания.
Отдельная благодарность за добрые слова в адрес нашего сотрудника — мы обязательно передадим ему вашу похвалу. Нам очень важно, чтобы каждый гость чувствовал заботу и получал помощь даже в вопросах, не входящих в стандартные обязанности.
Рады, что вам понравились чистота и оснащение номера, а также наш завтрак. Мы также передадим ваши тёплые слова сотруднице ресторана — ей будет очень приятно.
Спасибо, что выбрали нас! Будем счастливы вновь приветствовать вас в RIO Hotel Samarkand.
С уважением,
Команда RIO Hotel Samarkand
Podróżujący z rodziną
Komentarz: 15 lut 2026
Pobyt: lut 2026
Calm area
The hotel’s location is excellent, making it easy to reach nearby attractions and restaurants. The Wi-Fi connection was stable and fast, which was very important for me. Breakfast was fresh and tasty, with enough options for different preferences. Housekeeping did a great job every day. Overall, the service quality matches the price, and I would definitely choose this hotel again on my next visit.
Odpowiedź hotelu
Komentarz: 18 lut 2026
Dear Guest,
Thank you very much for your wonderful review and for choosing RIO Hotel during your stay in Samarkand.
We are delighted to hear that you enjoyed our convenient location, stable and fast Wi-Fi connection, and fresh breakfast selection. It is especially rewarding to know that our housekeeping team met your expectations and that you found our service quality to be in perfect balance with the price.
Your kind words truly motivate our entire team to continue delivering the best possible experience to every guest.
We look forward to welcoming you back to RIO Hotel on your next visit to Samarkand!
Warm regards,
RIO Hotel Team
Thank you very much for your wonderful review and for choosing RIO Hotel during your stay in Samarkand.
We are delighted to hear that you enjoyed our convenient location, stable and fast Wi-Fi connection, and fresh breakfast selection. It is especially rewarding to know that our housekeeping team met your expectations and that you found our service quality to be in perfect balance with the price.
Your kind words truly motivate our entire team to continue delivering the best possible experience to every guest.
We look forward to welcoming you back to RIO Hotel on your next visit to Samarkand!
Warm regards,
RIO Hotel Team
Bardzo dobra lokalizacja
3 Yusuf Khos Khojib Str., 140100 Samarkanda, Uzbekistan|1,98 km od centrum miasta
Zameldowanie i wymeldowanie
Zameldowanie od:
14:00
Wymeldowanie do:
12:00
Przydatne informacje
Ten hotel przyjmuje dzieci
Aby dowiedzieć się więcej o dostawianiu dodatkowych łóżek, skontaktuj się z hotelem.
Maksymalny wiek: 2
W cenie
Oferta śniadaniowa
Opcje śniadaniowe
Śniadanie kontynentalne
Cena śniadania
37 zł (≈ 10 USD)/osobę
W obiekcie obowiązuje zakaz organizowania wieczorów panieńskich, kawalerskich itp.
Please note that Uzbekistan has religious beliefs and some hotels require guests of the opposite sex to provide a marriage certificate. Please inquire the hotel front desk for specific rules.
RIO Hotel: częste pytania
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