TownePlace Suites Clovis
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Krótkie informacje
Zameldowanie od: | 16:00 |
|---|---|
Wymeldowanie do: | 12:00 |
Śniadanie | Oferta śniadaniowa |
Zwierzęta domowe | Zwierzęta domowe są akceptowane za dodatkową opłatą |
Dzieci | Ten hotel przyjmuje dzieci |
Udogodnienia
Wi-Fi
Parking
Klimatyzacja
Basen
Centrum fitness
Recepcja całodobowa
Więcej na temat: TownePlace Suites Clovis
TownePlace Suites Clovis
3-gwiazdkowy obiekt TownePlace Suites by Marriott Clovis położony jest w miejscowości Clovis. Oferta hotelu obejmuje odkryty basen, centrum fitness oraz całodobową recepcję.
Opinie z: 
Anonimowy podróżny
Komentarz: 6 kwi 2026
Pobyt: gru 2025
It was really nice to celebrate for graduation. We got five rooms booked and they were all relatively close to each other like I requested. The rooms were all clean and the food was really good for breakfast. I will definitely stay again the next time I need a hotel in Clovis.
Anonimowy podróżny
Komentarz: 4 maj 2026
Pobyt: maj 2026
At the initial check in everything was fine and the staff was nice. We went to the room and immediately noticed a roach crawling on the counter and dishwasher. My husband went down stairs and spoke with the lady at the front desk and they gave us a different room on the other side of the building.
We assumed that maybe it was just in that room and it came from the previous person who stayed there. Everything seemed fine with the new room but we decided to keep our bag closed just in case. We went to sleep and once we woke up noticed a dead roach on the floor.
We went down stairs and checked out immediately. The guy at the front desk apologized and said that we would need to go through Hotels.com if we wanted a refund for the remaining nights that we paid for (we hadn't even asked for a refund at the point).
Once we left I waited a few hours before contacting Hotels.com because I was waiting for a confirmation email from this hotel to show that we left early (it did come come until 2 days later).
We are currently waiting to hear back from Hotels.com on a refund for the lost days. We submitted photos of the roach infestation to the site. I would not recommend someone to stay here.
We assumed that maybe it was just in that room and it came from the previous person who stayed there. Everything seemed fine with the new room but we decided to keep our bag closed just in case. We went to sleep and once we woke up noticed a dead roach on the floor.
We went down stairs and checked out immediately. The guy at the front desk apologized and said that we would need to go through Hotels.com if we wanted a refund for the remaining nights that we paid for (we hadn't even asked for a refund at the point).
Once we left I waited a few hours before contacting Hotels.com because I was waiting for a confirmation email from this hotel to show that we left early (it did come come until 2 days later).
We are currently waiting to hear back from Hotels.com on a refund for the lost days. We submitted photos of the roach infestation to the site. I would not recommend someone to stay here.
Podróżujący z rodziną
Komentarz: 22 kwi 2026
Pobyt: kwi 2026
Experience was very disappointing
We stayed at the TownePlace Suites in Clovis after a long 7-hour drive, and unfortunately, our experience was very disappointing.
When we first checked in, the room had a slight odor, but we tried to overlook it. However, once we got into bed, we realized the sheets and comforter had a strong, unpleasant smell. I contacted the front desk, and they provided clean linens, which I appreciated. After changing the bedding ourselves, the smell was still very noticeable. Upon further inspection, it became clear that the odor was coming from the mattress itself, which smelled strongly of urine. At that point, it was late, and we had no real option but to sleep on the pull-out sofa for the night.
The next day, we were moved to a different room and were told the original room had to be taken out of service because of the issue. While I’m glad it was addressed, it was concerning that this was not caught by housekeeping beforehand.
I requested to speak with a manager about the situation and was told I would receive a call on Monday. Unfortunately, I never received any follow-up.
Overall, this was not a good experience, especially considering the cost of the stay. The lack of quality control and follow-up from management was disappointing. I hope the hotel takes steps to improve housekeeping inspections and customer service moving forward.
When we first checked in, the room had a slight odor, but we tried to overlook it. However, once we got into bed, we realized the sheets and comforter had a strong, unpleasant smell. I contacted the front desk, and they provided clean linens, which I appreciated. After changing the bedding ourselves, the smell was still very noticeable. Upon further inspection, it became clear that the odor was coming from the mattress itself, which smelled strongly of urine. At that point, it was late, and we had no real option but to sleep on the pull-out sofa for the night.
The next day, we were moved to a different room and were told the original room had to be taken out of service because of the issue. While I’m glad it was addressed, it was concerning that this was not caught by housekeeping beforehand.
I requested to speak with a manager about the situation and was told I would receive a call on Monday. Unfortunately, I never received any follow-up.
Overall, this was not a good experience, especially considering the cost of the stay. The lack of quality control and follow-up from management was disappointing. I hope the hotel takes steps to improve housekeeping inspections and customer service moving forward.
Odpowiedź hotelu
Komentarz: 24 kwi 2026
Dear 948bernadinef ,
Thank you for taking the time to let us know about your experience while staying with us. Your experience of our hotel is below our standard.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. We have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.
We hope you choose to stay with us again when your travels bring you back to the area.
Thank you for taking the time to let us know about your experience while staying with us. Your experience of our hotel is below our standard.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. We have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.
We hope you choose to stay with us again when your travels bring you back to the area.
Anonimowy podróżny
Komentarz: 7 sty 2026
Pobyt: sty 2026
Booked a king bed was given 2 queens beds. Their solution was not to charge me for the switch. It’s $5 cheaper on their own website. Horrible attitude. Would never stay again
Anonimowy podróżny
Komentarz: 30 lis 2025
Pobyt: lis 2025
Stayed for 3 nights towels or sheets were not changed once
Tv did not work
Fridge was very loud
Breakfast was good
Tv did not work
Fridge was very loud
Breakfast was good
Bardzo dobra lokalizacja
4612 N Prince St, 88101 Clovis, Stany Zjednoczone|4,56 km od centrum miasta
Zameldowanie i wymeldowanie
Zameldowanie od:
16:00
Wymeldowanie do:
12:00
Przydatne informacje
Ten hotel przyjmuje dzieci
Aby dowiedzieć się więcej o dostawianiu dodatkowych łóżek, skontaktuj się z hotelem.
Aby dowiedzieć się więcej o dostawianiu łóżeczka, skontaktuj się z hotelem.
Zwierzęta domowe są akceptowane za dodatkową opłatą
Oferta śniadaniowa
Cena śniadania
Skontaktuj się z hotelem, żeby uzyskać informacje o cenach
W momencie zameldowania wymagane jest okazanie ważnego dowodu tożsamości ze zdjęciem oraz karty kredytowej. Życzenia specjalne zostaną zrealizowane w zależności od dostępności, a ich realizacja może podlegać dodatkowej opłacie.
Guests must provide a credit card that matches the name on the booking when checking in. The property will pre-authorize your card and release the preauthorization if there are no additional charges or damage to the room when checking out. Some properties and room types have special policies; please check with the property for more information.
Hotel akceptuje następujące formy płatności:'/%3e%3cpath%20d='M25.233%204.632c-1.377-.004-2.497%201.098-2.502%202.46V9.65h3.54l.246.01c.8.04%201.392.445%201.392%201.147%200%20.556-.404%201.025-1.14%201.132v.027c.813.056%201.434.495%201.434%201.187%200%20.75-.683%201.23-1.592%201.23H22.73v5.02h3.67c1.38%200%202.502-1.102%202.502-2.462V4.632h-3.67z'%20fill='url(%23b)'/%3e%3cpath%20d='M25.96%2010.743c.006-.248-.22-.463-.53-.5l-.148-.01H23.9v1.018h1.38c.05%200%20.098-.004.148-.01.308-.037.535-.25.53-.5z'%20fill='url(%23c)'/%3e%3cpath%20d='M11.342%204.632c-.66-.002-1.296.256-1.766.718s-.734%201.09-.736%201.744v6.08c.702.335%201.427.556%202.165.556.864%200%201.34-.518%201.34-1.218V9.65h2.15v2.856c0%201.117-.697%202.014-3.088%202.014a10.9%2010.9%200%2001-2.567-.305v5.188h3.67c1.38%200%202.502-1.102%202.502-2.462V4.632H11.34z'%20fill='url(%23d)'/%3e%3cpath%20d='M18.542%204.632c-.66-.002-1.296.256-1.765.718s-.733%201.09-.735%201.743v3.223c.635-.534%201.73-.87%203.508-.8.662.04%201.32.14%201.964.293v1.042a4.956%204.956%200%2000-1.9-.544c-1.35-.1-2.164.55-2.164%201.7s.8%201.8%202.164%201.7a5.038%205.038%200%20001.893-.544v1.042c-.645.154-1.302.252-1.964.294-1.78.08-2.876-.256-3.51-.8v5.684h3.67c1.38%200%202.502-1.102%202.502-2.462V4.632h-3.674z'%20fill='url(%23e)'/%3e%3c/g%3e%3c/g%3e%3c/svg%3e)
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