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Queens Mount Ridge

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Krótkie informacje

Zameldowanie od:		13:00
Wymeldowanie do:		12:00
Dzieci		Ten hotel przyjmuje dzieci

Udogodnienia

Wi-Fi
Parking
Transfer na lotnisko
Basen
Recepcja całodobowa
Restauracja

Queens Mount Ridge: opinie

Opinie z:
Tripadvisor
Polecane przez podróżnych
Podróżujący w grupie

Komentarz: 22 mar 2025

Pobyt: mar 2025

Helpful

Sanjeev was so helpful when we were planning our time at Ella and sorted tuk tuk’s etc, the stay was lovely and when we forgot our swimming costumes on the balcony (after using the lovely pool) they posted them to our next location! A really fab stay
Podróżujący w grupie

Komentarz: 22 mar 2026

Pobyt: mar 2026

Complaint Regarding Staff Conduct During Our Stay

Dear Manager,
I hope you are doing well.
I am writing to bring to your attention an unpleasant experience we had during our recent visit to your hotel. We have visited your property approximately six times in the past and have always enjoyed our stay, which is why this incident was particularly disappointing.
On this occasion, we were informed that noise would not be an issue until 10:00 PM. However, during the evening, a staff member—described as a gentleman with long hair wearing a blue attire—approached us and spoke in a very disrespectful and harsh manner regarding the noise level.
While we fully understand and respect hotel policies, we believe there is a professional and courteous way to communicate with guests. Unfortunately, the way this situation was handled felt uncalled for and disrespectful, as we were treated in a manner that did not reflect the standards we have come to expect from your establishment.
We kindly request that staff be trained to communicate with guests more politely and with patience. A respectful approach can make a significant difference in maintaining a positive guest experience.
We hope you will take this feedback seriously and ensure such incidents are avoided in the future.
Thank you for your attention to this matter. We look forward to your response.
Yours sincerely,
Sandeesha alawattegama
Goście biznesowi

Komentarz: 19 sty 2026

Pobyt: sty 2026

Even a basic level of customer service was missing. When we arrived, no one even spoke to us properly. There was a young

Even a basic level of customer service was missing. When we arrived, no one even spoke to us properly. There was a young male staff member there, but he wasn’t even aware that there was a booking. I feel that Gimhani had not informed the staff properly.
Their service is extremely poor. If there is any management, I request them to look into this matter seriously.
I believe the hotel itself is beautiful, but the staff member didn’t even suggest showing us around the hotel. I am not blaming the boy because he clearly had no information at all.
When we called and spoke to the lady named Gimhani, she said that she is new. Is that really the kind of answer a guest should receive?
I do not recommend this hotel.
Podróżujący w grupie

Komentarz: 27 lis 2025

Pobyt: lis 2025

Good hotel for the price with weak breakfast

The hotel is located on the mountain just above Kandy, but has a very nice view. The rooms are fine, but very reasonably priced. Only the breakfast is not convincing, especially the "english breakfast" should be avoided...
Podróżujący w grupie

Komentarz: 26 lis 2025

Pobyt: lis 2025

Terrible

We were woken up at 7am to loud blaring music from staff. There were lots of ants in the room. Bathroom was not cleaned before we arrived. Curtains and walls were very dirty. Staff were unfriendly and not present. Someone tried to enter our room in the morning (luckily we had locked it from the inside) and staff were unbothered. Ceiling fan was hanging half way out the ceiling and felt dangerous to use. Pool was unusable as murky and unclean. Would not recommend staying here. Staff (and whoever else was there) treating the property like their house.

Odkrywaj okolicę

3,8

Kandy 40/22D Hilpankadura mw Ampitiya rd, 20000 Kandy, Sri Lanka|1,37 km od centrum miasta

Przydatne informacje

Dzieci

Ten hotel przyjmuje dzieci

Dodatkowe łóżka

Aby dowiedzieć się więcej o dostawianiu dodatkowych łóżek, skontaktuj się z hotelem.

Łóżeczko

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Queens Mount Ridge: częste pytania

Queens Mount Ridge
Hotel Queens Mount Ridge jest położony 1.4 km od centrum miasta Kandy.
Hotel Queens Mount Ridge znajduje się w miejscowości Kandy (Sri Lanka) i jest położony 1.4 km od centrum miasta Kandy.
W hotelu Queens Mount Ridge można się meldować od 13:00 i należy się wymeldować przed 12:00.
Tak, recepcja w: Queens Mount Ridge jest czynna przez całą dobę.
W: Queens Mount Ridge są obiekty rekreacyjne. W sekcji udogodnień znajdziesz więcej informacji.
Tak, w: Queens Mount Ridge jest Wi-Fi, więc podczas pobytu pozostaniesz w kontakcie ze światem.
W pobliżu hotelu Queens Mount Ridge jest wiele do zobaczenia i zrobienia. Najbliższe interesujące miejsca to Kandy Lake, Sri Dalada Maligawa, Royal Botanic Gardens, Peradeniya, K. Tree i Karunagama Art Gallery.
Tak, w hotelu Queens Mount Ridge jest dostępny parking.
Tak, w hotelu Queens Mount Ridge jest restauracja.
Wygląda na to, że w: Queens Mount Ridge nie ma śniadań, ale dla pewności skontaktuj się bezpośrednio z obiektem.