Grand Hotel Gozo

Name: Grand Hotel Gozo
Address: St Anthony Street Mgarr, GSM 9026 Mġarr, Malta, Mġarr, GSM 9026, Malta

+ 111

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Krótkie informacje

Zameldowanie od:	15:00
Wymeldowanie do:	12:00
Śniadanie	Oferta śniadaniowa
Zwierzęta domowe	Zwierzęta domowe nie są akceptowane
Dzieci	Ten hotel przyjmuje dzieci

Udogodnienia

Wi-Fi

Parking

Klimatyzacja

Transfer na lotnisko

Basen

Centrum fitness

Więcej na temat: Grand Hotel Gozo

Grand Hotel Gozo

Zaledwie 400 metrów od portu Mgarr, Grand Hotel oferuje latem posiłki na dachu i basen z niezakłóconym widokiem na wyspę Maltę. Ten hotel oferuje bezpłatne WiFi w całym obiekcie i duże pokoje z telewizją satelitarną.

Opinie z:

Polecane przez podróżnych

Goście indywidualni

Komentarz: 17 kwi 2026

Pobyt: kwi 2026

Great value and great!

Great value and great! Not luxury class but great value for money! Great location with nice view, quiet surroundings. Close to restaurants. Pensioners are overrepresented among the guests.
Level nine at the hotel had incredibly good food. Michelin mentioned 2025. A little more expensive but worth the money.
Breakfast ok, but lacked apple juice.
Older interior in good condition. Good shower / bathtub. Nice balconies. Nice pool area shaded from 17:00.
The rooms are clean. Pool towel with deposit.
Easy to get tips from the staff regarding for example parking and time to drive to Valetta.
The half-board menu in the evening was a bit poor. The menu did not correspond to reality which was a little disappointing. For example, "braised beef" turned out to be large meatballs. Dessert was cheap ice cream with ica quality alternatively sponge cake or simple fruit salad. Felt more like a school canteen menu. Very friendly and helpful staff.
Parking in the basement garage is included, but is at your own risk. And driving into the garage was an adventure. The car rental company says they often get damage to the cars at this hotel. Difficult parking on the street when it was full.

Podróżujący z rodziną

Komentarz: 14 sie 2026

Not a 4 star hotel in my view

The location is very good, near to the ferry. The hotel has an underground, free car park but the way down is just too dangerous with a small car. Too steep . We parked the car behind the hotel on street. The staff at the reception is very professional and kind. The bad experience starts with the room. The door only opens with a huge force. You need to burst in. I don’t think it is safe in case of fire! We were in room 607. The smell in the room was not pleasant at all. Not sure where it’s coming from after a week stay. It was like sewage smell. The room was large, I would say enormous compared to other hotel rooms. The decor is from 1980’ or something. Two single beds were pulled together, but my teenager son was given a sofa bed which was pretty much unsuitable for sleeping on. All springs were out and the mattress was thin. He had a backache after this week. The bathroom full of mould. The bath tub was scratched and old dirt built up. The toilet under the rim was just disgusting black. The bath sheets were changed but frankly I would not dare to give those in a 4 star hotel. They were stained. The floor was not cleaned properly because my white socks turned black. The bed sheets were not changed in that week at all.
We had breakfast for a couple of days. It’s fine but after 3 days of same selections it was a bit boring. We did not have lunch or dinner there. There are plenty of restaurants nearby with good rates.
The pool is nice on the 4th floor. There are sun beds and parasols available. You can order food and drink up, which was nice. I was wondering if those rooms facing the pool are actually hitting the 4 star hotel level? Certainly ours would be rated 1-2 stars. We stayed before in 4 stars hotels and this was pretty much a let down re cleanliness, decor ect. I only give 3, a generous rate because the staff is really nice.

Podróżujący z rodziną

Komentarz: 8 sie 2026

Opinion about hotel

Update - After writing my review on Trip Advisor and receiving a new room, I was asked by the management to delete my review. I replied that I would consider it, as everything I wrote was true and I attached photos. Therefore, I'm writing an update - as for the hotel itself, the cleanliness deserves a one-star rating. The dripping air conditioning, which is spewing black water and mold, and the white paint dripping directly onto the food are unacceptable. The balcony was swept once, not to mention the smudged glass on the balcony windows. If I hadn't gotten up from my chair, I wouldn't have seen the beautiful view from the balcony. Yes, we did get a new room, but with the receptionist (manager) suggesting that room 553 was of a better standard (seriously?) but that we didn't have to pay extra for it (I think that's a joke). We feel that, as guests, we shouldn't have heard something like this, because it wasn't our fault that we were treated so poorly from the start. The staff tried their best, asking every day how we were feeling and if everything was okay. The ladies at the front desk were wonderful, they really tried to do everything to make us feel better. The night receptionist was wonderful, kind, helpful, and simply professional. The bar waiters were very kind. Our dinner on the ninth floor was wonderful. The waiters and chefs were of the highest caliber (we're used to this kind of culture—thank you very much). We've stayed in various hotels around the world, of varying standards. We've also stayed in luxury hotels. We're used to guests being taken care of. Everywhere, free water with lemon and a smile was available near the reception desk. In countries with temperatures this high, this is how it should be. I must admit that in a 4-star hotel elsewhere, for a lower price, we had more amenities. The walls/air conditioning weren't falling off, and the sheets were changed daily; here, we had to ask for them. Hotels of the same standard, such as those in Spain, Greece, or Portugal, offer additional activities for children, many more attractions, concerts, and leaflets at the reception about what to see and what is recommended in each country. Restaurant opening hours are inconvenient, as guests arriving at night have no opportunity to eat and are left hungry (our experience). The BoltFood app is also recommended, but not everyone can install it on their phone. I'd like to thank the staff, who did everything they could to make us feel comfortable. They deserve praise and the highest recognition. The management/owner should consider how to rectify all the issues, as we've seen far more negative reviews of the hotel on TripAdvisor than just ours. Guests at the pool also discussed the hotel's standard and the need for compensation because they weren't satisfied. Such inconveniences discourage repeat visits. After all, every business wants to make money and should encourage guests to return.
Best regards.

Odpowiedź hotelu

Komentarz: 12 sie 2026

Dear Guest,
Thank you for sharing your feedback. We are sorry that some aspects of your stay did not meet your expectations. Please be assured that your concerns were taken seriously and addressed during your stay, including offering an alternative room at no additional cost.
We are particularly grateful for your kind words about our Front Office, night team, bar staff and Level Nine team. It is wonderful to know that their care and professionalism made a positive difference.
We continuously invest in maintaining and improving our hotel, and we value every guest’s feedback. We hope to have the pleasure of welcoming you back to Gozo and providing the experience you deserve.

Podróżujący z rodziną

Komentarz: 7 sie 2026

Horrible experience in grand hotel gozo

Terrible experience. The room was dirty. The AC was moldy and dripping water onto our food and table, when they came to clean it they wiped it down with a cloth that made it drip even more with water and white paint. The shower dripped water from the ceiling, and there was hair on the wall when we arrived. The outside swimming pool had a nice view but was extremely dirty and had mold and filth on the tiles, and so did the jacuzzi. The room was filled with red ants that bit us. The cleaners didn't change the bedsheets or towels until we asked them to. The swimming pool closed at 7pm and the housekeeping service started to take down people's umbrellas and tanning chairs, when we put them back up he took it down again at 6pm, which is ridiculous since we still had an hour left. The receptionists were really nice, but the communication was terrible. We had asked for a laundry bag to wash our clothas in their whashing machine, but we never received it. The hotel overall doesn't deserve a four star rating what so ever. The tv didn't work and we even had trouble with the internet which was really weak. The balcony is ABSOLUTELY FILTHY, filled with dust, ants handprints on the glass, and sticky chairs. We travel a lot all over the world, and we've never seen a "four star" hotel held and maintained so horribly. Regarding taxi from the airport to gozo be careful and don't pay 150 euros for travel with ferry they scammed us and the ferry itself costs 22 euros for three people and the taxi only drives for ten to twenty minutes from Valletta and about a minute from the ferry to any hotel in gozo since it's a tiny island. The taxi drove about 21 minutes all overall, got with us on the ferry, and charged 150 euro. My advise is go somewhere else that's actually worth your money.

Odpowiedź hotelu

Komentarz: 12 sie 2026

Dear Guest,
Thank you for sharing your experience. We are genuinely saddened that parts of your stay did not meet the standards we aim to provide.
We are pleased, however, that our reception team made a positive impression, and we appreciate you recognising their efforts. We take comments regarding cleanliness, maintenance and communication seriously and continuously work to improve these areas across the hotel.
We would also like to reassure future guests that the concerns raised are not representative of the experience we strive to deliver. Our team is committed to addressing any issues brought to our attention promptly and ensuring our guests are well cared for throughout their stay.
We sincerely regret that we did not meet your expectations on this occasion and hope you may give Grand Hotel Gozo another opportunity to provide the enjoyable experience our guests deserve.

Podróżujący z rodziną

Komentarz: 7 sie 2026

Amazing!

Amazing hotel! Beautiful location. Staff couldn’t do enough for us, especially Majda who was so kind to my daughter, she wasn’t able to say goodbye as unfortunately Majda had to go home due to being unwell, but hopefully we will be back and my daughter can see her again! Wouldn’t hesitate in staying here again! Absolutely amazing 10 days spent in paradise

Odpowiedź hotelu

Komentarz: 12 sie 2026

Dear Guest,
Thank you for your wonderful review! We are delighted to know that you enjoyed your 10-day stay and that our team helped make your holiday so special.
Your kind words about Majda are especially appreciated, and we will be sure to share them with her. Creating warm, personal and attentive experiences for our guests is exactly the level of service we strive to deliver every day.
We look forward to welcoming you and your daughter back to Grand Hotel Gozo very soon!

Doskonała lokalizacja

4,6

St Anthony Street Mgarr, GSM 9026 Mġarr, Malta|0,06 km od centrum miasta

Zameldowanie i wymeldowanie

Zameldowanie od:

15:00

Wymeldowanie do:

12:00

Przydatne informacje

Dzieci

Ten hotel przyjmuje dzieci

Dodatkowe łóżka

Wszystkie grupy wiekowe

44 zł (EUR10) od osoby za noc

Łóżeczka

Maksymalny wiek: 3

W cenie

Zwierzęta domowe

Zwierzęta domowe nie są akceptowane

Śniadanie

Oferta śniadaniowa

Cena śniadania

68 zł (≈ 15,5 EUR)/osobę

Śniadanie w godzinach

07:30–10:30 od poniedziałek do niedziela

Ważne informacje z hotelu

W momencie zameldowania wymagane jest okazanie ważnego dowodu tożsamości ze zdjęciem oraz karty kredytowej. Życzenia specjalne zostaną zrealizowane w zależności od dostępności, a ich realizacja może podlegać dodatkowej opłacie. W odpowiedzi na koronawirusa (COVID-19) ten obiekt tymczasowo wstrzymał świadczenie usług transportu. Goście poniżej 18. roku życia mogą zameldować się wyłącznie z rodzicem lub oficjalnym opiekunem. Please note that the outdoor pool is open from May until September. Please note that all guests under 18 must be accompanied by an adult. If the adult is not their parent, he/she must have written permission from 1 parent, along with a printed copy of the parent's ID card. Please note that Half Board reservations do not include drinks. Please note that access to the parking is narrow and height restrictions apply.

Akceptowane metody płatności

Hotel akceptuje następujące formy płatności:

Cash