Moxy Kuala Lumpur Chinatown
+ 76
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Krótkie informacje
Zameldowanie od: | 15:00 |
|---|---|
Wymeldowanie do: | 12:00 |
Zwierzęta domowe | Zwierzęta domowe nie są akceptowane |
Udogodnienia
Wi-Fi
Parking
Klimatyzacja
Basen
Centrum fitness
Recepcja całodobowa
Więcej na temat: Moxy Kuala Lumpur Chinatown
Moxy Kuala Lumpur Chinatown
Oferta obiektu Moxy Kuala Lumpur Chinatown położonego w miejscowości Kuala Lumpur obejmuje odkryty basen, centrum fitness, bar oraz bezpłatne Wi-Fi we wszystkich pomieszczeniach. Oferta obiektu obejmuje całodobową recepcję.
Opinie z: 
Goście biznesowi
Komentarz: 6 kwi 2026
Pobyt: kwi 2026
A Moxy Foxy experience!
Location is just 10 mins walk to the LRT station
Ambience is awesome! Vibrant vibes. Even a year later after they opened the hotel, the place still looks great! They maintained the place!
Piyash and the breakfast team were great! Always accommodating and helpful
The front desk people are always welcoming! The rooms are clean, slightly small but comfortable. Highly recommended.
Ambience is awesome! Vibrant vibes. Even a year later after they opened the hotel, the place still looks great! They maintained the place!
Piyash and the breakfast team were great! Always accommodating and helpful
The front desk people are always welcoming! The rooms are clean, slightly small but comfortable. Highly recommended.
Goście indywidualni
Komentarz: 21 cze 2026
Pobyt: cze 2026
Looking back, I should have trusted the 1-star reviews and chosen not to stay at this hotel
When I checked in, the staff member handed me my key card, but I later discovered that it could not access any floor. I had to return to the front desk to have it reissued, and no apology was offered. I believe the staff member may have been unwell and therefore not performing at his best.
On the second day, I informed the same staff member around 11:00 a.m. that I would like my room cleaned. When I returned at 2:00 p.m., the room had still not been serviced. As a result, I had to spend more time at the Moxy Pool Bar to use my package benefits.
Unfortunately, I was also disappointed with the "Sexy Moxy" package. I booked it specifically to enjoy the unlimited drinks benefit, but by the third drink, staff repeatedly asked me if I wanted another one for three times. This made the experience uncomfortable, so I decided to stop and return to my room. In fact, I did not even want to use this benefit on the second day because of the staff's attitude and lack of basic knowledge. For example, when I asked about the National Stadium, they did not know where it was and simply told me to use Google instead of offering any assistance.
At approximately 2:45 p.m., I checked again regarding my room and was informed that housekeeping would need another hour to complete the cleaning. Since I was rushing to attend a concert and was already running late, I asked them to simply provide fresh towels and tissue instead of servicing the room.
On the day of checkout, I spoke to the same staff member who had checked me in and taken my housekeeping request on the second day. I explained the situation, and while he apologized, he only stated that he had already informed housekeeping. There was no effort to address the inconvenience caused by the delay, which nearly resulted in me missing my concert.
In addition, during checkout, the same staff member repeatedly claimed that my card could not be used, even though it had worked everywhere else, including at the airport. Eventually, the payment went through successfully, but I later discovered that my travel card had been charged twice.
Finally, this stay is still missing from my app. Does this mean the stay will not be credited to my membership account?
Overall, this experience fell far below the standard I expected and left me feeling disappointed with both the service and the handling of several issues throughout my stay.
I wish you to get back to me ASAP regarding to the double charged on my card.
On the second day, I informed the same staff member around 11:00 a.m. that I would like my room cleaned. When I returned at 2:00 p.m., the room had still not been serviced. As a result, I had to spend more time at the Moxy Pool Bar to use my package benefits.
Unfortunately, I was also disappointed with the "Sexy Moxy" package. I booked it specifically to enjoy the unlimited drinks benefit, but by the third drink, staff repeatedly asked me if I wanted another one for three times. This made the experience uncomfortable, so I decided to stop and return to my room. In fact, I did not even want to use this benefit on the second day because of the staff's attitude and lack of basic knowledge. For example, when I asked about the National Stadium, they did not know where it was and simply told me to use Google instead of offering any assistance.
At approximately 2:45 p.m., I checked again regarding my room and was informed that housekeeping would need another hour to complete the cleaning. Since I was rushing to attend a concert and was already running late, I asked them to simply provide fresh towels and tissue instead of servicing the room.
On the day of checkout, I spoke to the same staff member who had checked me in and taken my housekeeping request on the second day. I explained the situation, and while he apologized, he only stated that he had already informed housekeeping. There was no effort to address the inconvenience caused by the delay, which nearly resulted in me missing my concert.
In addition, during checkout, the same staff member repeatedly claimed that my card could not be used, even though it had worked everywhere else, including at the airport. Eventually, the payment went through successfully, but I later discovered that my travel card had been charged twice.
Finally, this stay is still missing from my app. Does this mean the stay will not be credited to my membership account?
Overall, this experience fell far below the standard I expected and left me feeling disappointed with both the service and the handling of several issues throughout my stay.
I wish you to get back to me ASAP regarding to the double charged on my card.
Odpowiedź hotelu
Komentarz: 23 cze 2026
Dear Valued Guest,
Thank you for taking the time to share your detailed feedback regarding your recent stay. We are truly sorry to hear that your experience fell short of the standards we aim to provide, and we sincerely apologize for the inconvenience and frustration you encountered throughout your visit.
We would like to extend our apologies for the issues with your key card activation, the delay in housekeeping service, and the overall handling of your service requests. This is not reflective of the experience we intend for our guests, and your comments regarding staff communication and attentiveness have been shared with the relevant departments for immediate review and follow-up training.
Regarding your concern about the double charge on your card, we take this very seriously. We have share to relevant department to investigate and resolve this promptly. In relation to your membership stay credit, we will also check your reservation details and ensure any eligible points or stay credits are properly posted to your account. If anything is missing, we will correct this for you.
We understand how disappointing this experience must have been, especially as it impacted your plans. Please rest assured that we are taking your feedback seriously and will be addressing the service gaps you highlighted.
We appreciate you bringing this to our attention and hope to have the opportunity to restore your confidence in a future stay.
Kind regards,
Ajar Tun
Captain
Moxy Kuala Lumpur Chinatown
T +6018 6198000
Thank you for taking the time to share your detailed feedback regarding your recent stay. We are truly sorry to hear that your experience fell short of the standards we aim to provide, and we sincerely apologize for the inconvenience and frustration you encountered throughout your visit.
We would like to extend our apologies for the issues with your key card activation, the delay in housekeeping service, and the overall handling of your service requests. This is not reflective of the experience we intend for our guests, and your comments regarding staff communication and attentiveness have been shared with the relevant departments for immediate review and follow-up training.
Regarding your concern about the double charge on your card, we take this very seriously. We have share to relevant department to investigate and resolve this promptly. In relation to your membership stay credit, we will also check your reservation details and ensure any eligible points or stay credits are properly posted to your account. If anything is missing, we will correct this for you.
We understand how disappointing this experience must have been, especially as it impacted your plans. Please rest assured that we are taking your feedback seriously and will be addressing the service gaps you highlighted.
We appreciate you bringing this to our attention and hope to have the opportunity to restore your confidence in a future stay.
Kind regards,
Ajar Tun
Captain
Moxy Kuala Lumpur Chinatown
T +6018 6198000
Goście biznesowi
Komentarz: 27 sie 2026
Pobyt: sie 2026
Birthday surprise
Really enjoy staying here. Such a very nice hotel n great hospitality. They gave me a surprise for my birthday n i really appreciate it.
Anonimowy podróżny
Komentarz: 25 sie 2026
Pobyt: sie 2026
The best hotel ever. I would give it *******. Excellent staff in every section especially the reception.
Para
Komentarz: 16 sie 2026
Pobyt: sie 2026
Modern hotel in a prime location
Very modern and sleek hotel in a prime location in Kuala Lumpur. The room looked good and had a nice view. The pool is also a plus, with a nice view of the city. Staff are friendly and washing machines and dryers are available for an additional fee.
Conveniently, you can also pick up yogurt, fruit, drinks and other snacks in the lobby, ideal if you don't have breakfast and need to go out early.
Only downside is the sound insulation. You can hear both the traffic and the subway outside as well as noise from adjacent rooms. Furthermore, had a very nice stay!
Conveniently, you can also pick up yogurt, fruit, drinks and other snacks in the lobby, ideal if you don't have breakfast and need to go out early.
Only downside is the sound insulation. You can hear both the traffic and the subway outside as well as noise from adjacent rooms. Furthermore, had a very nice stay!
Bardzo dobra lokalizacja
No 1 Jalan Hang Lekiu, Chinatown, Kuala Lumpur City Centre, 50100, Kuala Lumpur, Malezja|1,26 km od centrum miasta
Zameldowanie i wymeldowanie
Zameldowanie od:
15:00
Wymeldowanie do:
12:00
Przydatne informacje
Zwierzęta domowe nie są akceptowane
It is prohibited to bring durian and mangosteen to the hotel.
Effective 1 January 2024, Foreign nationals entering Malaysia are required to fill in the Malaysia Digital Arrival Card (MDAC) via the Malaysian Immigration portal.
Aby dowiedzieć się więcej o dostawianiu dodatkowych łóżek, skontaktuj się z hotelem.
Moxy Kuala Lumpur Chinatown: częste pytania
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