Treebo Premium Metropolis
+ 51
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Krótkie informacje
Zameldowanie od: | 13:00 |
|---|---|
Wymeldowanie do: | 11:00 |
Zwierzęta domowe | Zwierzęta domowe nie są akceptowane |
Udogodnienia
Wi-Fi
Parking
Klimatyzacja
Transfer na lotnisko
Recepcja całodobowa
Restauracja
Więcej na temat: Treebo Premium Metropolis
Treebo Premium Metropolis
4-gwiazdkowy obiekt Treebo Premium Metropolis położony jest w miejscowości Hajdarabad. Oferta obiektu obejmuje stanowisko informacji turystycznej. Na miejscu znajduje się również restauracja.
Opinie z: 
Inni
Komentarz: 7 sty 2025
Pobyt: sty 2025
Excellent stay
It has been a very nice stay. The reception staff is very cordial and helpful. Room service is also good. Food though is just okay
Odpowiedź hotelu
Komentarz: 15 sty 2025
Dear Aashu Chatt, Thank you for choosing to stay with us. We are glad that you enjoyed your stay. Thank you for appreciating our staff and service. At Treebo, it is our top priority to provide a delightful experience to our guests. We really enjoyed hosting you. We look forward to hosting you again. Best Wishes, Treebo Hotels
Goście biznesowi
Komentarz: 25 sty 2026
Pobyt: wrz 2025
Good location and Large room size but never have lunch or dinner here
Hotel rooms are good and comfortable. It has good space. The breakfast is having good options. Lunch provided to us was poor in quality.
Odpowiedź hotelu
Komentarz: 30 sty 2026
Dear Ishwarc, Thank you for choosing to stay with us and for taking the time to share your feedback. We are glad that you enjoyed your stay with us. We will definitely work towards addressing the issue highlighted by you. We hope to have further opportunities to serve you better. Best Wishes, Treebo Hospitality Ventures
Anonimowy podróżny
Komentarz: 21 gru 2025
Pobyt: gru 2025
Wifi only works in the room, visitors can’t enter room and breakfast is ok
Podróżujący z rodziną
Komentarz: 18 sie 2025
Pobyt: sie 2025
Very bad
Stay was very bad. There were cockroaches running in the room. No ventilation at all. Highly disappointing and would not suggest anyone to stay
Odpowiedź hotelu
Komentarz: 25 sie 2025
Dear Guest, Thank you for choosing to stay with us and for taking the time to share your feedback. We will definitely work towards addressing the issue highlighted by you. We hope to have further opportunities to serve you better. Best Wishes, Treebo Hospitality Ventures
Podróżujący w grupie
Komentarz: 14 mar 2025
Pobyt: lut 2025
Just avoid this deplorable place and a caution on using Treebo properties
I have been a regular guest at Treebo hotels, having consciously chosen them over Ginger primarily due to the larger room sizes they offer. Until now, I have had no major concerns, as I found the staff to be empowered to make decisions and generally be attentive to customer care.
For my recent trip to Hyderabad for a wedding, my friend (both of us Air Force veterans) and I booked a stay at Treebo Premium Metropolis for two nights, starting on February 12th. We arrived at the property around 5 PM. Since my son had accompanied me to drop me off, we intended to sit in the room and have a cup of coffee before he left. However, I was informed by the front desk that guests were not allowed in the room. Upon questioning where this policy was stated in the booking terms, I was directed to a general clause that read, "SOME hotels MAY prohibit guests in the room." This was vague and did not specifically mention that this particular hotel had such a restriction. I was also asked to check the hotel's notice board for the rule—something entirely impractical for an online booking, as guests should be made aware of such policies before arrival.
What was most frustrating was that no other Treebo hotel I had stayed at had ever denied such a request for a brief visit. Instead of addressing my concerns professionally, the staff escalated the situation, leading me to question whether they had been adequately trained in customer service. After about 30 minutes, I was finally allowed to take my son up to the room.
Unfortunately, the state of the room was deplorable. The cupboard door was falling apart, there was visible filth along the edges of the walls, and the bed was hard like a rock, without any exaggeration - far from the standards I had come to expect from Treebo. The room's overall appearance resembled that of a budget, one-night stand facility rather than a Treebo property. It was clear that I could not stay there, so I quickly booked another hotel nearby, returned the keys, and left within minutes. My total stay in the room was less than 30 minutes.
Following this, I raised the issue with Treebo, expecting a fair resolution. However, their response was shockingly unprofessional. Despite my long-standing association with Treebo, they refused to acknowledge their service deficiencies. I requested a refund, as my stay lasted less than 30 minutes and exited because the room was unacceptably bad. After several days of "investigation," Treebo falsely claimed that I had stayed in the room for over six hours. Accusing a loyal customer of dishonesty without conducting a basic verification—something as simple as checking the reception’s CCTV footage or their check in system which would definitely have a time stamp —was both unacceptable and appalling. I provided a document with time stamps which prove my point. Once they received the document to prove that I was there only for lest than half an hour and not 6 hours as they claimed, they went quiet. So much for a corporate entity taking responsibility
This experience has led me to conclude that Treebo Premium Metropolis should not be considered an option at all in Hyderabad. Furthermore, it raises concerns about Treebo as a brand, as they appear unwilling to take responsibility for service failures and instead resort to blaming guests. A simple apology would have done wonders, but Treebo likes shaming the customer.
After years of choosing Treebo, this incident has convinced me to seek alternative hospitality options—and I am confident that there are plenty of better choices available.
For my recent trip to Hyderabad for a wedding, my friend (both of us Air Force veterans) and I booked a stay at Treebo Premium Metropolis for two nights, starting on February 12th. We arrived at the property around 5 PM. Since my son had accompanied me to drop me off, we intended to sit in the room and have a cup of coffee before he left. However, I was informed by the front desk that guests were not allowed in the room. Upon questioning where this policy was stated in the booking terms, I was directed to a general clause that read, "SOME hotels MAY prohibit guests in the room." This was vague and did not specifically mention that this particular hotel had such a restriction. I was also asked to check the hotel's notice board for the rule—something entirely impractical for an online booking, as guests should be made aware of such policies before arrival.
What was most frustrating was that no other Treebo hotel I had stayed at had ever denied such a request for a brief visit. Instead of addressing my concerns professionally, the staff escalated the situation, leading me to question whether they had been adequately trained in customer service. After about 30 minutes, I was finally allowed to take my son up to the room.
Unfortunately, the state of the room was deplorable. The cupboard door was falling apart, there was visible filth along the edges of the walls, and the bed was hard like a rock, without any exaggeration - far from the standards I had come to expect from Treebo. The room's overall appearance resembled that of a budget, one-night stand facility rather than a Treebo property. It was clear that I could not stay there, so I quickly booked another hotel nearby, returned the keys, and left within minutes. My total stay in the room was less than 30 minutes.
Following this, I raised the issue with Treebo, expecting a fair resolution. However, their response was shockingly unprofessional. Despite my long-standing association with Treebo, they refused to acknowledge their service deficiencies. I requested a refund, as my stay lasted less than 30 minutes and exited because the room was unacceptably bad. After several days of "investigation," Treebo falsely claimed that I had stayed in the room for over six hours. Accusing a loyal customer of dishonesty without conducting a basic verification—something as simple as checking the reception’s CCTV footage or their check in system which would definitely have a time stamp —was both unacceptable and appalling. I provided a document with time stamps which prove my point. Once they received the document to prove that I was there only for lest than half an hour and not 6 hours as they claimed, they went quiet. So much for a corporate entity taking responsibility
This experience has led me to conclude that Treebo Premium Metropolis should not be considered an option at all in Hyderabad. Furthermore, it raises concerns about Treebo as a brand, as they appear unwilling to take responsibility for service failures and instead resort to blaming guests. A simple apology would have done wonders, but Treebo likes shaming the customer.
After years of choosing Treebo, this incident has convinced me to seek alternative hospitality options—and I am confident that there are plenty of better choices available.
Odpowiedź hotelu
Komentarz: 31 mar 2025
Dear Guest, Thank you for choosing to stay with us and sharing your feedback. Please accept our sincere apologies for the inconvenience you had during your stay with us. We have noted the issues highlighted by you and have conveyed this to our team to take appropriate action. We are disappointed that we fell short this time, but we hope you will give us further opportunities to serve you better. Best Regards, Treebo Hotels
Lokalizacja
218, Sona Arcade, St. Mary's Road Opp. Regional Passport Office, 500003 Hajdarabad, Indie|8,99 km od centrum miasta
Zameldowanie i wymeldowanie
Zameldowanie od:
13:00
Wymeldowanie do:
11:00
Przydatne informacje
Zwierzęta domowe nie są akceptowane
Aby dowiedzieć się więcej o dostawianiu dodatkowych łóżek, skontaktuj się z hotelem.
Treebo Premium Metropolis: częste pytania
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