Neptune Luxury Resort
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Krótkie informacje
Zameldowanie od: | 15:00 |
|---|---|
Wymeldowanie do: | 12:00 |
Zwierzęta domowe | Zwierzęta domowe nie są akceptowane |
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Więcej na temat: Neptune Luxury Resort
Neptune Luxury Resort
Neptune Hote położony jest w otoczeniu ogrodu krajobrazowego ozdobionego dziełami sztuk. Znajduje się 5 km od wioski Mastichari na wyspie Kos i oferuje 5 basenów oraz 7 barów. License number: 1471K015A0416400
Opinie z: 
Para
Komentarz: 21 maj 2026
Pobyt: maj 2026
Super hotel, very friendly staff, pure peace, relaxation, and enjoyment, 5 out of 5 stars!
Great hotel, we were/are thrilled with the property and the offerings! Everything on-site that is needed for a successful vacation, no wishes are left unfulfilled. The quality of the food and drinks is outstanding for a vacation hotel. We were here for the first time and are already planning our next stay.
Odpowiedź hotelu
Komentarz: 22 maj 2026
Dear 364FrankS,
Thank you for describing your stay with such warmth and enthusiasm. Knowing that you found everything you needed for a perfect getaway, from relaxation to outstanding dining experiences, is incredibly rewarding for us.
It was/is a true pleasure having you, and hearing that you are already planning a return visit brings us great joy. We are already looking forward to welcoming you back for another memorable stay at Neptune Luxury Resort.
Kind regards,
Neptune Luxury Resort
Thank you for describing your stay with such warmth and enthusiasm. Knowing that you found everything you needed for a perfect getaway, from relaxation to outstanding dining experiences, is incredibly rewarding for us.
It was/is a true pleasure having you, and hearing that you are already planning a return visit brings us great joy. We are already looking forward to welcoming you back for another memorable stay at Neptune Luxury Resort.
Kind regards,
Neptune Luxury Resort
Anonimowy podróżny
Komentarz: 9 sie 2026
Pobyt: sie 2026
We had an unbelievable time at this hotel. It has something for everyone - multiple pools (chilled adults only, olympic size pool for swimming, fun pools for families), multiple restaurants (we loved the Italian Osteria). Breakfast was really varied and high quality. Clarins toiletries in the rooms. Staff were wonderful. Also really convenient from the airport - only 10-15 min taxi. Can't recommend this place enough.
Anonimowy podróżny
Komentarz: 9 sie 2026
Pobyt: sie 2026
The perfect hotel. Wonderful facilities maintained to the highest standards. Staff that can’t do enough to assist you, often going above and beyond. The finest food. How do your catering staff produce such outstanding food for hundreds of guests? Swimming pools are the perfect temperature. A market and shopping parade offer everything you need for your stay. The most beautiful views and grounds. The interior design is fresh and contemporary. A stunning collection of sofas and and Eames lounge chairs. Interestingly, this is a single, family run hotel, which explains the incredible service and hospitality. Having travelled the world, I’ve now found a sanctuary for my family. We hope to return soon.
Podróżujący z rodziną
Komentarz: 9 sie 2026
Perfect Hotel
The perfect hotel. Wonderful facilities maintained to the highest standards. Staff that can’t do enough to assist you, often going above and beyond. The finest food. How do your catering staff produce such outstanding food for hundreds of guests? Swimming pools are the perfect temperature. A market and shopping parade offer everything you need for your stay. The most beautiful views and grounds. The interior design is fresh and contemporary. A stunning collection of sofas and and Eames lounge chairs. Interestingly, this is a single, family run hotel, which explains the incredible service and hospitality. Having travelled the world, I’ve now found a sanctuary for my family. We hope to return soon.
Odpowiedź hotelu
Komentarz: 11 sie 2026
Dear Nicholas,
Thank you so much for taking the time to share such an outstanding review. Your kind words mean a great deal to our entire team.
We are thrilled to hear that, after traveling around the world, you have found a sanctuary for your family at Neptune Luxury Resort. It brings us immense joy to know that you appreciated the care and hospitality of our staff, the exceptional work of our culinary team, and the attention given to our facilities, gardens, and overall design throughout the resort.
Creating a place where our guests feel genuinely welcome, comfortable, and eager to return is at the heart of what we strive to offer. Knowing that our resort has become such a special place for your family is one of the greatest compliments we could receive.
Thank you once again for your incredibly kind words. We very much look forward to welcoming you and your family back.
Kind regards,
Neptune Luxury Resort
Thank you so much for taking the time to share such an outstanding review. Your kind words mean a great deal to our entire team.
We are thrilled to hear that, after traveling around the world, you have found a sanctuary for your family at Neptune Luxury Resort. It brings us immense joy to know that you appreciated the care and hospitality of our staff, the exceptional work of our culinary team, and the attention given to our facilities, gardens, and overall design throughout the resort.
Creating a place where our guests feel genuinely welcome, comfortable, and eager to return is at the heart of what we strive to offer. Knowing that our resort has become such a special place for your family is one of the greatest compliments we could receive.
Thank you once again for your incredibly kind words. We very much look forward to welcoming you and your family back.
Kind regards,
Neptune Luxury Resort
Podróżujący z rodziną
Komentarz: 4 sie 2026
It Is Not Getting Better
I have stayed at this hotel around six times. I have also tried several other hotels on Kos, and I can confirm that Neptune is probably one of the best hotels on the island.
We stay there not necessarily because it is perfect, but mostly because it offers around 80% - 90% of what we need, and it is simply nice to return to the same familiar place. However, the problem is that every time we come back, more things seem to get worse, while very few things improve.
Why We Still Like It
- Good pools. I especially like the indoor pool, which is usually empty. There are no balls flying around, so you can give swimming lessons there and actually enjoy swimming.
- Large and diverse grounds. Since there is not much to do outside the hotel, it is nice to be able to take a pleasant walk within the hotel grounds.
- A good variety of restaurants.
- It is quiet. There is no loud open-air disco late in the evening. The only exception is the Greek Night concert on Thursdays.
- No all-inclusive option with unlimited free alcohol. People who are looking for that usually stay somewhere else, which contributes to a better overall quality of guests.
- The excellent Tam Tam Café is only a short walk away along the beach. I am not even sure what I like more: the hotel itself or that café.
The Negative Side
The general problem is that Neptune used to be a very cosy hotel mainly targeting Swiss and German guests. Now it is trying, rather unsuccessfully, to become a global resort.
Several years ago, the hotel replaced the old ice-cream stand with a new one that probably looks better in marketing photos but serves unattractive, extremely sugary ice cream. It only opens at 12:30 and stays open until late in the evening. Why? I want to be able to buy ice cream at 11:00. Lunch service in the restaurants also starts at 12:30. It is unclear how they arrived at such an inconvenient starting time.
As mentioned in other reviews, the beaches are not suitable for small children. The small sandy beach that is still available was also full of sharp stones in the water. Somehow, the beaches at the nearby TUI Magic Life and Horizon hotels do not seem to have the same problems. Perhaps instead of investing money in rebuilding the reception area for better marketing photos, more money should be spent on improving the beach.
Sunbed reservations are no longer controlled. Instead, the hotel has simply added more sunbeds, placing them so close together that guests practically have to breathe on each other.
The children’s entertainment, especially the mini disco, has become terrible. Six years ago, it was a fantastic experience. Now the hotel has apparently decided to hire some international entertainment teams. Even though around 90% of the guests are German-speaking, they have replaced German songs with English ones and hired some rather low-quality entertainers.
If the hotel wants to target British customers, it will need to offer unlimited cheap whisky and low-quality food. However, it will then lose many of its existing German-speaking regular guests.
The overall quality of the guests also seemed lower this year. There were far fewer visitors from Switzerland than in previous years. This may be because, for the prices Neptune charges, families can find better alternatives elsewhere.
Despite all these criticisms, I still give Neptune five stars. I believe this is a fair rating when compared with other hotels and the general level of service in Greece. If the same hotel were located in the United States or the Caribbean, I would probably give it four stars, or perhaps even three.
We stay there not necessarily because it is perfect, but mostly because it offers around 80% - 90% of what we need, and it is simply nice to return to the same familiar place. However, the problem is that every time we come back, more things seem to get worse, while very few things improve.
Why We Still Like It
- Good pools. I especially like the indoor pool, which is usually empty. There are no balls flying around, so you can give swimming lessons there and actually enjoy swimming.
- Large and diverse grounds. Since there is not much to do outside the hotel, it is nice to be able to take a pleasant walk within the hotel grounds.
- A good variety of restaurants.
- It is quiet. There is no loud open-air disco late in the evening. The only exception is the Greek Night concert on Thursdays.
- No all-inclusive option with unlimited free alcohol. People who are looking for that usually stay somewhere else, which contributes to a better overall quality of guests.
- The excellent Tam Tam Café is only a short walk away along the beach. I am not even sure what I like more: the hotel itself or that café.
The Negative Side
The general problem is that Neptune used to be a very cosy hotel mainly targeting Swiss and German guests. Now it is trying, rather unsuccessfully, to become a global resort.
Several years ago, the hotel replaced the old ice-cream stand with a new one that probably looks better in marketing photos but serves unattractive, extremely sugary ice cream. It only opens at 12:30 and stays open until late in the evening. Why? I want to be able to buy ice cream at 11:00. Lunch service in the restaurants also starts at 12:30. It is unclear how they arrived at such an inconvenient starting time.
As mentioned in other reviews, the beaches are not suitable for small children. The small sandy beach that is still available was also full of sharp stones in the water. Somehow, the beaches at the nearby TUI Magic Life and Horizon hotels do not seem to have the same problems. Perhaps instead of investing money in rebuilding the reception area for better marketing photos, more money should be spent on improving the beach.
Sunbed reservations are no longer controlled. Instead, the hotel has simply added more sunbeds, placing them so close together that guests practically have to breathe on each other.
The children’s entertainment, especially the mini disco, has become terrible. Six years ago, it was a fantastic experience. Now the hotel has apparently decided to hire some international entertainment teams. Even though around 90% of the guests are German-speaking, they have replaced German songs with English ones and hired some rather low-quality entertainers.
If the hotel wants to target British customers, it will need to offer unlimited cheap whisky and low-quality food. However, it will then lose many of its existing German-speaking regular guests.
The overall quality of the guests also seemed lower this year. There were far fewer visitors from Switzerland than in previous years. This may be because, for the prices Neptune charges, families can find better alternatives elsewhere.
Despite all these criticisms, I still give Neptune five stars. I believe this is a fair rating when compared with other hotels and the general level of service in Greece. If the same hotel were located in the United States or the Caribbean, I would probably give it four stars, or perhaps even three.
Odpowiedź hotelu
Komentarz: 5 sie 2026
Dear Viacheslav,
Thank you very much for taking the time to share your detailed feedback and, above all, for choosing Neptune Luxury Resort for approximately the sixth time. We truly value the loyalty of returning guests like yourself and appreciate your continued trust in our resort.
We are delighted to know that you still enjoy our spacious grounds, varied restaurants, swimming pools, and the peaceful atmosphere that has become one of Neptune Luxury Resort's defining characteristics. However, we are somewhat confused by your comments.
We do not understand how you came to the conclusion that we have changed our strategy and are now attempting to become a global resort. Our primary markets remain unchanged since your previous visit, and we continue to focus mainly on German-speaking guests, who comprise 90% of our clientele.
Regarding our Gelateria, we regret to learn that the current concept does not meet your expectations. Generally, any changes we make at our resort are aimed at enhancing our offerings for our guests. In this case, we are proud to offer the leading, award-winning, premium Greek brands Kayak and Chillbox at Neptune Luxury Resort. Kayak ice cream is made using fresh Greek milk, cream, and real fruit, while Chillbox offers frozen yogurt with a wide variety of toppings. Therefore, objectively, the quality of what we now offer is superior to the previous products, and we regret that you do not share this perspective. Fortunately, the vast majority of our guests appreciate this upgrade.
As for the beach, we are sorry to hear your opinion. Due to changing weather conditions, our beach is susceptible to erosion, and combating natural forces is challenging. We are working closely with a team of experts on this matter. Every year, we review our measures and learn from past efforts. Last year, based on new studies, we enhanced our approach with the latest technologies and materials to improve the beach area.
Currently, we offer two inviting beach areas: one in front of the hotel, which is protected and measures approximately 20 meters wide and 200 meters long, and another at Troja Bar, which extends about 40 meters. The investments we have made in our beach over the years significantly exceed those allocated for renovating our Lobby Area.
We regret to hear that our children's entertainment did not meet your expectations this year. We are somewhat surprised by your feedback, as our overall guest satisfaction rate on this topic has increased, with many families expressing great enjoyment of our entertainment program and children's activities. Nevertheless, we appreciate your feedback and will consider your comments.
We are saddened to hear about your criticism of our hotel. Over the past ten years, we have made significant investments to upgrade both our facilities and services. This effort has received recognition from the travel industry and travelers alike, who consistently rate our hotel services highly. As a result, our hotel is especially popular among German-speaking guests.
Kind regards,
Neptune Luxury Resort
Thank you very much for taking the time to share your detailed feedback and, above all, for choosing Neptune Luxury Resort for approximately the sixth time. We truly value the loyalty of returning guests like yourself and appreciate your continued trust in our resort.
We are delighted to know that you still enjoy our spacious grounds, varied restaurants, swimming pools, and the peaceful atmosphere that has become one of Neptune Luxury Resort's defining characteristics. However, we are somewhat confused by your comments.
We do not understand how you came to the conclusion that we have changed our strategy and are now attempting to become a global resort. Our primary markets remain unchanged since your previous visit, and we continue to focus mainly on German-speaking guests, who comprise 90% of our clientele.
Regarding our Gelateria, we regret to learn that the current concept does not meet your expectations. Generally, any changes we make at our resort are aimed at enhancing our offerings for our guests. In this case, we are proud to offer the leading, award-winning, premium Greek brands Kayak and Chillbox at Neptune Luxury Resort. Kayak ice cream is made using fresh Greek milk, cream, and real fruit, while Chillbox offers frozen yogurt with a wide variety of toppings. Therefore, objectively, the quality of what we now offer is superior to the previous products, and we regret that you do not share this perspective. Fortunately, the vast majority of our guests appreciate this upgrade.
As for the beach, we are sorry to hear your opinion. Due to changing weather conditions, our beach is susceptible to erosion, and combating natural forces is challenging. We are working closely with a team of experts on this matter. Every year, we review our measures and learn from past efforts. Last year, based on new studies, we enhanced our approach with the latest technologies and materials to improve the beach area.
Currently, we offer two inviting beach areas: one in front of the hotel, which is protected and measures approximately 20 meters wide and 200 meters long, and another at Troja Bar, which extends about 40 meters. The investments we have made in our beach over the years significantly exceed those allocated for renovating our Lobby Area.
We regret to hear that our children's entertainment did not meet your expectations this year. We are somewhat surprised by your feedback, as our overall guest satisfaction rate on this topic has increased, with many families expressing great enjoyment of our entertainment program and children's activities. Nevertheless, we appreciate your feedback and will consider your comments.
We are saddened to hear about your criticism of our hotel. Over the past ten years, we have made significant investments to upgrade both our facilities and services. This effort has received recognition from the travel industry and travelers alike, who consistently rate our hotel services highly. As a result, our hotel is especially popular among German-speaking guests.
Kind regards,
Neptune Luxury Resort
Bardzo dobra lokalizacja
Mastichari, 85302 Kos, Grecja|4,93 km od centrum miasta
Zameldowanie i wymeldowanie
Zameldowanie od:
15:00
Wymeldowanie do:
12:00
Przydatne informacje
Zwierzęta domowe nie są akceptowane
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