Ibis Tours Centre Gare
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Krótkie informacje
Zameldowanie od: | 14:00 |
|---|---|
Wymeldowanie do: | 12:00 |
Zwierzęta domowe | Zwierzęta domowe są akceptowane za dodatkową opłatą |
Udogodnienia
Wi-Fi
Parking
Recepcja całodobowa
Restauracja
Dla niepalących
Pralnia
Więcej na temat: Ibis Tours Centre Gare
Ibis Tours Centre Gare
Located a 15-minute walk from the centre of Tours, ibis Tours Centre Gare offers modern guest rooms with free Wi-Fi access, just 300 metres from Tours Train Station. You can dine at the on-site restaurant.
Opinie z: 
Para
Komentarz: 20 cze 2026
Pobyt: cze 2026
Good location
Weird reception desk area with two staff. Very busy while we were there. The staff were pleasant checking in. As stated by many getting into the room was hard due to the tv/closet area. You have to go in side ways. Bathroom was small but adequate. Could have done with a proper clean mould around the shower area. The pulse air was non existent due to being very warm weather thankfully we could open the windows at night. Restaurant staff were lovely and food was good. We were there during the Ironman and there was a problem with the lifts. We guests were told very abruptly by a receptionist with curly hair to climb the stairs they were on the 6th the poor guy could hardly walk in the door never mind the stairs. She was very rude to guests. It was a very central location near the train station.
Odpowiedź hotelu
Komentarz: 23 cze 2026
Dear Marie,
Thank you for taking the time to share such detailed feedback about your stay.
We are pleased to read that you appreciated our central location close to the train station, as well as the friendliness of our restaurant team and the quality of the food served. We are also glad that our reception team provided a pleasant welcome upon your arrival.
We are sorry, however, that several aspects of your stay did not fully meet your expectations. As you mentioned, our rooms and bathrooms are compact, in line with ibis brand standards, and we understand that the room layout may not be ideal for every guest.
We also regret your observations regarding the cleanliness of the shower area. This is not the level of quality we aim to provide, and your comments will be shared with our housekeeping team for follow-up.
Regarding the temperature in the room, the unusually warm weather during your stay certainly put additional pressure on our centralized air-conditioning system. We understand the discomfort this may have caused and appreciate your understanding.
Finally, we are particularly sorry to read about your perception of the interaction regarding the lift outage. The simultaneous breakdown of both elevators was an exceptional technical issue, but we fully agree that clear communication and a courteous attitude remain essential, especially for guests who may have mobility difficulties. Please accept our apologies if this was not the impression you received.
Thank you again for your balanced feedback, which helps us continue improving our services.
Loïc and the entire team at Ibis Tours Centre Gare
Thank you for taking the time to share such detailed feedback about your stay.
We are pleased to read that you appreciated our central location close to the train station, as well as the friendliness of our restaurant team and the quality of the food served. We are also glad that our reception team provided a pleasant welcome upon your arrival.
We are sorry, however, that several aspects of your stay did not fully meet your expectations. As you mentioned, our rooms and bathrooms are compact, in line with ibis brand standards, and we understand that the room layout may not be ideal for every guest.
We also regret your observations regarding the cleanliness of the shower area. This is not the level of quality we aim to provide, and your comments will be shared with our housekeeping team for follow-up.
Regarding the temperature in the room, the unusually warm weather during your stay certainly put additional pressure on our centralized air-conditioning system. We understand the discomfort this may have caused and appreciate your understanding.
Finally, we are particularly sorry to read about your perception of the interaction regarding the lift outage. The simultaneous breakdown of both elevators was an exceptional technical issue, but we fully agree that clear communication and a courteous attitude remain essential, especially for guests who may have mobility difficulties. Please accept our apologies if this was not the impression you received.
Thank you again for your balanced feedback, which helps us continue improving our services.
Loïc and the entire team at Ibis Tours Centre Gare
Podróżujący w grupie
Komentarz: 10 sie 2026
Pobyt: sie 2026
Negative experience.
Definitely negative: in the room the temperature was too high (not adjustable because the system is centralized)
Acrobatics to get into the shower stall. Disappointing dinner with frozen profiteroles. Not recommended
Acrobatics to get into the shower stall. Disappointing dinner with frozen profiteroles. Not recommended
Odpowiedź hotelu
Komentarz: 12 sie 2026
Dear Carlo,
Thank you for taking the time to share your experience. We are sorry to read that your stay did not meet your expectations.
Our rooms are approximately 12 m² and the bathrooms are indeed compact, due to the existing configuration of our city-centre hotel. Regarding the temperature, our hotel is equipped with a centralized air-cooling system rather than individually controlled air conditioning. During periods of particularly high temperatures, we acknowledge that its effectiveness can unfortunately be limited.
We also take your feedback regarding your dinner at Bistro Régent seriously. While the restaurant follows the menu and concept defined by the franchise, the quality and proper preparation of the products served remain essential. Your comment regarding the profiteroles will therefore be shared with the restaurant team so that this point can be checked.
We regret that these different aspects affected your overall experience and thank you for bringing them to our attention.
Loïc and the entire team at Ibis Tours Centre Gare
Thank you for taking the time to share your experience. We are sorry to read that your stay did not meet your expectations.
Our rooms are approximately 12 m² and the bathrooms are indeed compact, due to the existing configuration of our city-centre hotel. Regarding the temperature, our hotel is equipped with a centralized air-cooling system rather than individually controlled air conditioning. During periods of particularly high temperatures, we acknowledge that its effectiveness can unfortunately be limited.
We also take your feedback regarding your dinner at Bistro Régent seriously. While the restaurant follows the menu and concept defined by the franchise, the quality and proper preparation of the products served remain essential. Your comment regarding the profiteroles will therefore be shared with the restaurant team so that this point can be checked.
We regret that these different aspects affected your overall experience and thank you for bringing them to our attention.
Loïc and the entire team at Ibis Tours Centre Gare
Anonimowy podróżny
Komentarz: 17 sie 2026
Pobyt: sie 2026
The rooms are very compact as is the en-suite, nice and clean though and fine for short stays
Goście indywidualni
Komentarz: 28 maj 2026
Pobyt: maj 2026
Night stay during high heat
Disappointed, we reserved a room with air conditioning. In reality, it is a collective system that barely cools the room. Bathroom poorly arranged.
Odpowiedź hotelu
Komentarz: 1 cze 2026
Cher Thierry,
Nous vous remercions d’avoir pris le temps de partager votre retour suite à votre séjour.
Nous sommes sincèrement désolés que votre expérience n’ait pas pleinement répondu à vos attentes, notamment en raison des fortes chaleurs rencontrées durant votre séjour. Notre système de climatisation est effectivement centralisé et peut parfois manquer d’efficacité lors des épisodes de chaleur exceptionnelle. Nous comprenons parfaitement que cela ait pu impacter votre confort et la qualité de votre nuit.
Nous prenons également bonne note de votre remarque concernant l’agencement de la salle de bain. Comme vous l’avez constaté, nos salles de bain sont compactes, conformément aux standards de la marque ibis, mais nous comprenons que leur configuration puisse ne pas convenir à tous les voyageurs.
Nous espérons malgré tout que vous avez pu apprécier d’autres aspects de votre séjour, notamment notre emplacement à proximité de la gare et du centre-ville ainsi que l’accueil de notre équipe.
Au plaisir de vous accueillir de nouveau à l’Ibis Tours Centre Gare.
Loïc et toute l’équipe de l’Ibis Tours Centre Gare
Nous vous remercions d’avoir pris le temps de partager votre retour suite à votre séjour.
Nous sommes sincèrement désolés que votre expérience n’ait pas pleinement répondu à vos attentes, notamment en raison des fortes chaleurs rencontrées durant votre séjour. Notre système de climatisation est effectivement centralisé et peut parfois manquer d’efficacité lors des épisodes de chaleur exceptionnelle. Nous comprenons parfaitement que cela ait pu impacter votre confort et la qualité de votre nuit.
Nous prenons également bonne note de votre remarque concernant l’agencement de la salle de bain. Comme vous l’avez constaté, nos salles de bain sont compactes, conformément aux standards de la marque ibis, mais nous comprenons que leur configuration puisse ne pas convenir à tous les voyageurs.
Nous espérons malgré tout que vous avez pu apprécier d’autres aspects de votre séjour, notamment notre emplacement à proximité de la gare et du centre-ville ainsi que l’accueil de notre équipe.
Au plaisir de vous accueillir de nouveau à l’Ibis Tours Centre Gare.
Loïc et toute l’équipe de l’Ibis Tours Centre Gare
Podróżujący w grupie
Komentarz: 6 kwi 2026
Pobyt: kwi 2026
dissatisfied with asking for some paper!
We stayed at this hotel for two nights, from 3 to 5 April . After buying water and soft drinks at a price of €6 and up, I asked for a piece of paper to cover a toast because I didn't make time for breakfast and I had the bus waiting for me, and so the receptionist raises my voice (I don't know his name, but it was the gentleman with little hair, almost bald). And he tells me it can't be done. I don’t think it’s a way for a bit of paper after spending a bit to stay there.. Dissatisfied.
Odpowiedź hotelu
Komentarz: 7 kwi 2026
Dear Roberta,
Thank you for taking the time to share your feedback following your stay with us.
We are truly sorry to read about your dissatisfaction, especially regarding your experience at the reception. The situation you describe does not reflect the level of service and courtesy we strive to provide to all our guests. Your feeling is completely understandable, particularly given the simplicity of your request.
We place great importance on the quality of our customer service, and your feedback has been taken very seriously. We will address this matter with the team involved to better understand what happened and to reinforce our service standards and communication.
Regarding the prices of drinks, we aim to offer rates consistent with our services, but we understand that your overall experience may have impacted your perception.
We sincerely regret that your stay did not meet your expectations and hope to have the opportunity to welcome you again and provide you with a much better experience.
Loïc and the entire team at Ibis Tours Centre Gare
Thank you for taking the time to share your feedback following your stay with us.
We are truly sorry to read about your dissatisfaction, especially regarding your experience at the reception. The situation you describe does not reflect the level of service and courtesy we strive to provide to all our guests. Your feeling is completely understandable, particularly given the simplicity of your request.
We place great importance on the quality of our customer service, and your feedback has been taken very seriously. We will address this matter with the team involved to better understand what happened and to reinforce our service standards and communication.
Regarding the prices of drinks, we aim to offer rates consistent with our services, but we understand that your overall experience may have impacted your perception.
We sincerely regret that your stay did not meet your expectations and hope to have the opportunity to welcome you again and provide you with a much better experience.
Loïc and the entire team at Ibis Tours Centre Gare
Bardzo dobra lokalizacja
1 Rue Maurice Genest, 37000 Tours, Francja|1,25 km od centrum miasta
Zameldowanie i wymeldowanie
Zameldowanie od:
14:00
Wymeldowanie do:
12:00
Przydatne informacje
Zwierzęta domowe są akceptowane za dodatkową opłatą
Aby dowiedzieć się więcej o dostawianiu dodatkowych łóżek, skontaktuj się z hotelem.
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