Arctic TreeHouse Hotel
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Krótkie informacje
Zameldowanie od: | 16:00 |
|---|---|
Wymeldowanie do: | 11:00 |
Zwierzęta domowe | Zwierzęta domowe nie są akceptowane |
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Więcej na temat: Arctic TreeHouse Hotel
Arctic TreeHouse Hotel
Hotel Arctic TreeHouse położony jest w mieście Rovaniemi, w pobliżu parku rozrywki SantaPark. Oferuje on zakwaterowanie w apartamentach typu suite.
Opinie z: 
Para
Komentarz: 15 kwi 2026
Pobyt: kwi 2026
The best experience in Lapland
We’ve had wonderful stay here. Our room is super cozy with stunning view of the forest. Big glass windows offering the best view, we just lay down on bed and enjoy sunrise, and star sky in the night. Breakfast was huge with such a nice collection of food including some special ones from local.
We had dinner at Rakas and it was really really good. I gotta mention one of the activities that you must experience while staying here is massage. We got to know Sarah our massage technician lady who was really good at what she doing and amazing personality too.
Just 5 mins away there is a reindeer farm that you can visit walk and feed the reindeer also are very indeed special
Love it and definitely will come back during winter time
We had dinner at Rakas and it was really really good. I gotta mention one of the activities that you must experience while staying here is massage. We got to know Sarah our massage technician lady who was really good at what she doing and amazing personality too.
Just 5 mins away there is a reindeer farm that you can visit walk and feed the reindeer also are very indeed special
Love it and definitely will come back during winter time
Odpowiedź hotelu
Komentarz: 16 kwi 2026
Thank you so much for your lovely review
We are truly happy to hear you had such a wonderful stay with us. It is great that you enjoyed the cozy atmosphere and those peaceful moments by the window, from sunrise to the starry night sky.
We are also delighted that breakfast, your dinner at Rakas, and especially your massage experience with Sarah made your stay even more memorable. We will be sure to pass your kind words on to her.
And yes, the nearby reindeer experiences are something truly unique in Lapland. We are glad you had the chance to enjoy that as well.
It means a lot to hear you would like to return. We would love to welcome you back for a whole new magical season.
We are truly happy to hear you had such a wonderful stay with us. It is great that you enjoyed the cozy atmosphere and those peaceful moments by the window, from sunrise to the starry night sky.
We are also delighted that breakfast, your dinner at Rakas, and especially your massage experience with Sarah made your stay even more memorable. We will be sure to pass your kind words on to her.
And yes, the nearby reindeer experiences are something truly unique in Lapland. We are glad you had the chance to enjoy that as well.
It means a lot to hear you would like to return. We would love to welcome you back for a whole new magical season.
Anonimowy podróżny
Komentarz: 9 sie 2026
Pobyt: sie 2026
One of those rare hotels where the room, the architecture, the forest and the restaurant together become the destination. We loved everything about our stay
Para
Komentarz: 26 kwi 2026
Pobyt: sty 2026
Stunning location, serious hygiene failure — and a response that made it worse
There is no pleasure in writing a one-star review for a property this visually striking. But the experience we had warrants an honest account.
After returning to our room following an evening tour, we discovered the right side of the bed visibly contaminated with body hair — including what appeared to be shaved pubic hair. The bed was not in a usable hygienic condition.
Response time and quality: We contacted the hotel immediately via their WhatsApp service. It took over 30 minutes for a staff member to respond. At no point were we offered cleaning, a room change, or any practical alternative. The only response was a written apology.
How we resolved it: We removed the contaminated sheets ourselves and used bedding from the second bed in the room.
Follow-up: After escalating formally, Hotel Manager Katarina Bobotova offered a 50% refund as a “gesture of goodwill.” Her position was that the room “remained in use for the duration of the stay” — which is technically true, but only because we had no choice and no support. The offer did not reflect the seriousness of the breach.
The matter remains escalated through both Booking.com and our credit card provider.
The Arctic TreeHouse concept deserves better execution and a more guest-centric response culture. As it stands, I cannot recommend this property given what we experienced and how it was handled.
After returning to our room following an evening tour, we discovered the right side of the bed visibly contaminated with body hair — including what appeared to be shaved pubic hair. The bed was not in a usable hygienic condition.
Response time and quality: We contacted the hotel immediately via their WhatsApp service. It took over 30 minutes for a staff member to respond. At no point were we offered cleaning, a room change, or any practical alternative. The only response was a written apology.
How we resolved it: We removed the contaminated sheets ourselves and used bedding from the second bed in the room.
Follow-up: After escalating formally, Hotel Manager Katarina Bobotova offered a 50% refund as a “gesture of goodwill.” Her position was that the room “remained in use for the duration of the stay” — which is technically true, but only because we had no choice and no support. The offer did not reflect the seriousness of the breach.
The matter remains escalated through both Booking.com and our credit card provider.
The Arctic TreeHouse concept deserves better execution and a more guest-centric response culture. As it stands, I cannot recommend this property given what we experienced and how it was handled.
Odpowiedź hotelu
Komentarz: 6 maj 2026
Dear Mr Politi,
Thank you for taking the time to share your experience.
We are truly sorry for what you encountered during your stay, this falls far below the standards we hold ourselves to and the experience our guests deserve.
We take cleanliness and guest comfort extremely seriously and we sincerely apologise that we failed to meet those standards on this occasion.
We are also sorry that our team did not offer you an alternative room right away and this is something we should have done without hesitation.
Your feedback has been taken seriously internally and we are using it to improve our processes.
We hope to have the opportunity to restore your trust in the future.
Kind Regards
Katarina
Hotel Manager
Thank you for taking the time to share your experience.
We are truly sorry for what you encountered during your stay, this falls far below the standards we hold ourselves to and the experience our guests deserve.
We take cleanliness and guest comfort extremely seriously and we sincerely apologise that we failed to meet those standards on this occasion.
We are also sorry that our team did not offer you an alternative room right away and this is something we should have done without hesitation.
Your feedback has been taken seriously internally and we are using it to improve our processes.
We hope to have the opportunity to restore your trust in the future.
Kind Regards
Katarina
Hotel Manager
Goście indywidualni
Komentarz: 28 mar 2026
Pobyt: mar 2026
Light and dark
Luxury hotel with stunning looks but there were things we didn't like. The uncomfortable bathroom, barely fit my need in the surroundings of the pike, the uncomfortable shower with a screen that cost to open or close by its shape, the room was not comfortable to spend time or even to leave the suitcase, if I wanted to leave it outside to go taking things you should make space apart the chairs on the floor itself. I think it puts a premium on design over usability.
Odpowiedź hotelu
Komentarz: 30 mar 2026
Dear Mr Montse,
We are sorry to hear that your stay did not meet your expectations in terms of comfort and practicality. This is certainly not the experience we want our guests to have, and we truly appreciate you bringing this to our attention.
We are pleased that you chose to stay with us and we hope there were still some positive moments during your visit.
Your comments are very valuable, and we will review them carefully with our team as we continue working to improve our guest experience.
It would be our pleasure to have you stay with us again.
Kindest Regards
Katarina
Hotel Manager
We are sorry to hear that your stay did not meet your expectations in terms of comfort and practicality. This is certainly not the experience we want our guests to have, and we truly appreciate you bringing this to our attention.
We are pleased that you chose to stay with us and we hope there were still some positive moments during your visit.
Your comments are very valuable, and we will review them carefully with our team as we continue working to improve our guest experience.
It would be our pleasure to have you stay with us again.
Kindest Regards
Katarina
Hotel Manager
Podróżujący z rodziną
Komentarz: 27 mar 2026
Pobyt: gru 2025
Great trip but not 5*
We stayed as a family of 4 (2 adults and 2 kids aged 7 & 10). We stayed in one of the family suites and it was very comfortable and spacious with 2 bedrooms and sitting area. It was nice but didn’t feel as special as the price tag would indicate.
The breakfast was ok but I felt the food for lunch and dinner was overpriced.
The tours were good.
We had a great trip and I’m glad we went but I feel we could have had a similar experience in alternative accommodation for a lesser price tag.
The breakfast was ok but I felt the food for lunch and dinner was overpriced.
The tours were good.
We had a great trip and I’m glad we went but I feel we could have had a similar experience in alternative accommodation for a lesser price tag.
Odpowiedź hotelu
Komentarz: 30 mar 2026
Dear Valued Guest,
Thank you very much for taking the time to share your feedback with us.
We are sorry to hear that your experience did not fully meet your expectations, especially in terms of the overall value. Your comments are very important to us, and we will review them carefully with our team.
At the same time, we are very happy to know that you and your family had a great trip and enjoyed your time with us.
It was a pleasure to have you as our guests, and we truly hope to welcome you and your family back again in the future.
Warm Regards
Katarina
Hotel Manager
Thank you very much for taking the time to share your feedback with us.
We are sorry to hear that your experience did not fully meet your expectations, especially in terms of the overall value. Your comments are very important to us, and we will review them carefully with our team.
At the same time, we are very happy to know that you and your family had a great trip and enjoyed your time with us.
It was a pleasure to have you as our guests, and we truly hope to welcome you and your family back again in the future.
Warm Regards
Katarina
Hotel Manager
Bardzo dobra lokalizacja
Tarvantie 3, 96930 Rovaniemi, Finlandia|5,1 km od centrum miasta
Zameldowanie i wymeldowanie
Zameldowanie od:
16:00
Wymeldowanie do:
11:00
Przydatne informacje
Zwierzęta domowe nie są akceptowane
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