Vik Chile
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Krótkie informacje
Zameldowanie od: | 15:00 |
|---|---|
Wymeldowanie do: | 11:00 |
Śniadanie | Oferta śniadaniowa |
Zwierzęta domowe | Zwierzęta domowe nie są akceptowane |
Dzieci | Ten hotel przyjmuje dzieci |
Udogodnienia
Wi-Fi
Parking
Klimatyzacja
Transfer na lotnisko
Basen
Centrum fitness
Więcej na temat: Vik Chile
Vik Chile
Obiekt Vik Chile położony jest pośród gór doliny Colchagua i otoczony winnicami. Oferuje on luksusowe zakwaterowanie z pełnym wyżywieniem i śniadaniem około 160 km od Santiago.
Opinie z: 
Para
Komentarz: 8 lut 2026
Pobyt: lut 2026
Exceptional Tourism experience Vitivinicola
The attention of all the staff is excellent, they make you feel great from start to finish.
The view of the rooms beautiful and the theme very diverse.
The pool and environment very well thought out.
By far the best the restaurant, the quality of the dishes and the exceptional service.
The view of the rooms beautiful and the theme very diverse.
The pool and environment very well thought out.
By far the best the restaurant, the quality of the dishes and the exceptional service.
Para
Komentarz: 26 cze 2026
Frustrating
I chose the Vik Chile to live a special experience just like the moment that my husband and I are living in our lives. So, it was really an important journey for us. I booked one of the best suites in the hotel, with the complete package of experiences, precisely because I expected an impeccable service, at the height of the property’s international reputation. Unfortunately, from the first minutes of our arrival it became clear that this would not be the experience we would live.
Once we arrived, we were greeted by an employee to make the check-in. From the beginning she proved to be completely lost. The lack of organization during such a basic procedure was obvious.
Upon finishing the check-in, she asked us to wait in the lounge because we would receive a welcome drink. We sat down and kept talking, because, by chance, we found a familiar person staying in the hotel. Time passed and absolutely no one showed up. After almost an hour of waiting, I had to go to the reception to ask if there really was the welcome drink that was promised.
The employee's reaction was surprising. She replied: "Have you not received yet? My God, I'm sorry! I will request again."
This was the first time we realized that the experience promised by the hotel was simply not happening.
It was during this same check-in that we organized the entire program of the stay. The employee confirmed with us the tour of the vineyard at 5 pm and dinner at 7 pm. The program made sense: we would first get to know the winery and then have dinner and taste the wines we just got to know.
We asked if everything was okay and she confirmed more than once.
Then we headed to the suite. We woke up very early that day to get to the hotel on time and enjoy all the experiences. We even opened up to take, calmly, the excellent breakfast from the Mandarim hotel in Santiago where we were previously staying just to enjoy every moment at the Vik.
My husband was extremely tired and ended up squinting.
Meanwhile, our bags just didn't arrive.
I waited a long time. As nothing happened, I sent a message to the hotel's WhatsApp requesting the bags. They didn't answer.
I sent a second message. Again, no answer.
Since I was already close to the time of the tour and I had not even taken a bath, I had to call the reception charging the baggage delivery.
Only after the call our bags appeared. The impression we had was that the team had even realized that it had not yet been delivered.
Another basic operating failure for a hotel of this standard.
We took a running shower, quickly arranged and arrived at the reception exactly at 5 p.m., as had been agreed during check-in.
When we arrived, we realized that there was nobody waiting for the walk.
The front desk receptionist looked at our reservation and said, naturally:
"You missed the tour. They had to be here at 4:40."
At that point we explained that the time informed during check-in was at 5 p.m.
She replied that at 5:00 the group would already be at the vineyard. And that at the reception was to be at 4:40.
At no time were we informed that we should be at the reception at 4:40.
That is, the hotel itself had passed us the wrong information.
It was extremely frustrating to hear that we had missed one of the main hosting experiences due to a mistake solely made by the hotel staff.
Initially, the receptionist said that she would try to solve the problem and that she would arrange a car to take us to the vineyard, even if we arrived with the walk already started.
We waited about ten minutes believing the situation would be resolved.
Shortly thereafter she came back, apologized again and informed that it would no longer be possible.
Said the tour was crowded and there were no more conditions to receive us.
Assumed that the mistake was the hotel in registering our schedule incorrectly.
The tour was then resumed for the next morning.
In practice, we have completely lost our Saturday.
If we knew we would not participate in the experiment that day, we would have planned the afternoon differently. We could have better utilized the property, rested or performed another activity.
Instead, we went back to the room with absolutely nothing to do.
It was an entire Saturday lost by pure lack of organization of the hotel.
By the way, at the early lunch, the service was also much lower than expected.
Our wine cups remained empty for long periods of time and no employee approached to offer replacement or ask if we needed anything.
Several times we had the feeling that we needed to draw the attention of the team to be taken care of.
In a hotel that positions itself as a reference in luxury, the exact opposite is expected: attentive, discreet and anticipating the needs of the guest.
Dinner was excellent. The food was really delicious and this was undoubtedly one of the highlights of the lodging.
The next morning, however, again our programming was compromised.
Since we had to do two experiments before check-out — the horse ride and the tour of the vineyard that had been resumed by mistake from the hotel — we could not enjoy the breakfast peacefully.
We spent the whole morning running to fulfill a program that originally should have been distributed over the weekend.
When we got to the winery, even, it was still closed.
We expect the team to arrive to start the activities.
I want to point out that the tour was excellent thanks to Catarina, who received us with extreme sympathy and professionalism. She carried out the whole experience just for us and made that moment really special. We even found out it was her birthday, and yet she attended us with a smile on her face and an exemplary dedication. It was, without a doubt, the best part of our stay.
Unfortunately, the worst was still to happen.
Shortly before check-out, while checking the room to make sure we hadn’t forgotten any belongings, I picked up the bed patch to check if there was any garment underneath.
That's when I found a huge stain of blood on my bedding.
The stain was on the bottom of the bed, near the feet, which is why we didn't see it before.
I was completely shocked.
The feeling was of disgust and indignation.
We slept in a bed whose bedding had a big stain of blood, something absolutely incompatible with any standard of hygiene expected from a hotel, especially a luxury hotel.
After a sequence of errors, this was the episode that definitely destroyed any positive impression that could still remain.
We left Vik Chile extremely disappointed.
We did not expect perfection, but we expected professionalism, organization, attention to detail and an impeccable standard of hygiene.
Unfortunately, our experience was marked by operational failures, lack of communication, inconsistent care and, finally, a very serious situation involving the cleaning of the room.
It is very sad to see that an internationally recognized hotel delivers an experience so far from the one it promises its guests.
And I'm only recording this report publicly because we were completely ignored by the hotel and the Vik group. We send a formal email reporting all the facts occurred, in a detailed and respectful manner, in the expectation of at least receiving a response or a positioning. We received absolutely no return. None. We were ignored the same way we felt during our stay: without attention, without consideration and without any demonstration of concern for the customer’s experience.
So I leave this report public. I sincerely hope that the hotel management reviews its procedures and that other travellers do not have to go through the same frustration and disappointment that we have experienced.
Once we arrived, we were greeted by an employee to make the check-in. From the beginning she proved to be completely lost. The lack of organization during such a basic procedure was obvious.
Upon finishing the check-in, she asked us to wait in the lounge because we would receive a welcome drink. We sat down and kept talking, because, by chance, we found a familiar person staying in the hotel. Time passed and absolutely no one showed up. After almost an hour of waiting, I had to go to the reception to ask if there really was the welcome drink that was promised.
The employee's reaction was surprising. She replied: "Have you not received yet? My God, I'm sorry! I will request again."
This was the first time we realized that the experience promised by the hotel was simply not happening.
It was during this same check-in that we organized the entire program of the stay. The employee confirmed with us the tour of the vineyard at 5 pm and dinner at 7 pm. The program made sense: we would first get to know the winery and then have dinner and taste the wines we just got to know.
We asked if everything was okay and she confirmed more than once.
Then we headed to the suite. We woke up very early that day to get to the hotel on time and enjoy all the experiences. We even opened up to take, calmly, the excellent breakfast from the Mandarim hotel in Santiago where we were previously staying just to enjoy every moment at the Vik.
My husband was extremely tired and ended up squinting.
Meanwhile, our bags just didn't arrive.
I waited a long time. As nothing happened, I sent a message to the hotel's WhatsApp requesting the bags. They didn't answer.
I sent a second message. Again, no answer.
Since I was already close to the time of the tour and I had not even taken a bath, I had to call the reception charging the baggage delivery.
Only after the call our bags appeared. The impression we had was that the team had even realized that it had not yet been delivered.
Another basic operating failure for a hotel of this standard.
We took a running shower, quickly arranged and arrived at the reception exactly at 5 p.m., as had been agreed during check-in.
When we arrived, we realized that there was nobody waiting for the walk.
The front desk receptionist looked at our reservation and said, naturally:
"You missed the tour. They had to be here at 4:40."
At that point we explained that the time informed during check-in was at 5 p.m.
She replied that at 5:00 the group would already be at the vineyard. And that at the reception was to be at 4:40.
At no time were we informed that we should be at the reception at 4:40.
That is, the hotel itself had passed us the wrong information.
It was extremely frustrating to hear that we had missed one of the main hosting experiences due to a mistake solely made by the hotel staff.
Initially, the receptionist said that she would try to solve the problem and that she would arrange a car to take us to the vineyard, even if we arrived with the walk already started.
We waited about ten minutes believing the situation would be resolved.
Shortly thereafter she came back, apologized again and informed that it would no longer be possible.
Said the tour was crowded and there were no more conditions to receive us.
Assumed that the mistake was the hotel in registering our schedule incorrectly.
The tour was then resumed for the next morning.
In practice, we have completely lost our Saturday.
If we knew we would not participate in the experiment that day, we would have planned the afternoon differently. We could have better utilized the property, rested or performed another activity.
Instead, we went back to the room with absolutely nothing to do.
It was an entire Saturday lost by pure lack of organization of the hotel.
By the way, at the early lunch, the service was also much lower than expected.
Our wine cups remained empty for long periods of time and no employee approached to offer replacement or ask if we needed anything.
Several times we had the feeling that we needed to draw the attention of the team to be taken care of.
In a hotel that positions itself as a reference in luxury, the exact opposite is expected: attentive, discreet and anticipating the needs of the guest.
Dinner was excellent. The food was really delicious and this was undoubtedly one of the highlights of the lodging.
The next morning, however, again our programming was compromised.
Since we had to do two experiments before check-out — the horse ride and the tour of the vineyard that had been resumed by mistake from the hotel — we could not enjoy the breakfast peacefully.
We spent the whole morning running to fulfill a program that originally should have been distributed over the weekend.
When we got to the winery, even, it was still closed.
We expect the team to arrive to start the activities.
I want to point out that the tour was excellent thanks to Catarina, who received us with extreme sympathy and professionalism. She carried out the whole experience just for us and made that moment really special. We even found out it was her birthday, and yet she attended us with a smile on her face and an exemplary dedication. It was, without a doubt, the best part of our stay.
Unfortunately, the worst was still to happen.
Shortly before check-out, while checking the room to make sure we hadn’t forgotten any belongings, I picked up the bed patch to check if there was any garment underneath.
That's when I found a huge stain of blood on my bedding.
The stain was on the bottom of the bed, near the feet, which is why we didn't see it before.
I was completely shocked.
The feeling was of disgust and indignation.
We slept in a bed whose bedding had a big stain of blood, something absolutely incompatible with any standard of hygiene expected from a hotel, especially a luxury hotel.
After a sequence of errors, this was the episode that definitely destroyed any positive impression that could still remain.
We left Vik Chile extremely disappointed.
We did not expect perfection, but we expected professionalism, organization, attention to detail and an impeccable standard of hygiene.
Unfortunately, our experience was marked by operational failures, lack of communication, inconsistent care and, finally, a very serious situation involving the cleaning of the room.
It is very sad to see that an internationally recognized hotel delivers an experience so far from the one it promises its guests.
And I'm only recording this report publicly because we were completely ignored by the hotel and the Vik group. We send a formal email reporting all the facts occurred, in a detailed and respectful manner, in the expectation of at least receiving a response or a positioning. We received absolutely no return. None. We were ignored the same way we felt during our stay: without attention, without consideration and without any demonstration of concern for the customer’s experience.
So I leave this report public. I sincerely hope that the hotel management reviews its procedures and that other travellers do not have to go through the same frustration and disappointment that we have experienced.
Podróżujący z rodziną
Komentarz: 25 cze 2026
Perfect!
Hotel with incredible structure, excellent service. Various options of tours and experiences and very good food
Para
Komentarz: 16 cze 2026
Pobyt: cze 2026
A dream trip to enjoy as a couple.
Very good location to enjoy the peace of the Chilean countryside in the central area. Spacious room, very comfortable, with a beautiful view through its glass wall. EXCELLENCE service from the staff.
By far the best was the cuisine: outstanding lunch, dinner, and breakfast.
Very well conducted wine tour.
Cleaning was very good, just a note that they charge for the dirty laundry bag if you use it.
By far the best was the cuisine: outstanding lunch, dinner, and breakfast.
Very well conducted wine tour.
Cleaning was very good, just a note that they charge for the dirty laundry bag if you use it.
Para
Komentarz: 12 cze 2026
Pobyt: cze 2026
One night is enough
The place is beautiful, 1 night is enough to experience everything the vineyard offers from gastronomy to wines. The rooms are dubiously decorated and the bathroom (of stone) although beautiful is nothing functional. It is a luxury retreat with a proposal of selectivity and exclusivity but the hotel details should be better worked out so that the guest experience was memorable. We already stayed in some other wineries and when we compared the experiences this earned grade 3.
Doskonała lokalizacja
Hacienda Vik, Millahue, 2970000 San Vicente de Taguatagua, Chile|11,92 km od centrum miasta
Zameldowanie i wymeldowanie
Zameldowanie od:
15:00
Wymeldowanie do:
11:00
Przydatne informacje
Ten hotel przyjmuje dzieci
2 lat(a) lub więcej
1 944 zł (USD525) od osoby za noc
Maksymalny wiek: 2
W cenie
Zwierzęta domowe nie są akceptowane
Oferta śniadaniowa
Cena śniadania
Skontaktuj się z hotelem, żeby uzyskać informacje o cenach
Śniadanie w godzinach
08:00–10:30 od poniedziałek do niedziela
Prosimy o wcześniejsze poinformowanie obiektu Vik Chile o planowanej godzinie przyjazdu. Aby to zrobić, możesz wpisać treść prośby w miejscu na życzenia specjalne lub skontaktować się bezpośrednio z obiektem, korzystając z danych kontaktowych widniejących w potwierdzeniu rezerwacji. W momencie zameldowania wymagane jest okazanie ważnego dowodu tożsamości ze zdjęciem oraz karty kredytowej. Życzenia specjalne zostaną zrealizowane w zależności od dostępności, a ich realizacja może podlegać dodatkowej opłacie. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and the immigration card and passport must be presented. Once booked HALF BOARD it cannot be modified to FULL EXPERIENCE From 4 rooms and on we consider that it is a group and therefore you should contact the property directly. Children over 14 years old can accompany their parents on the winery tour. However, they cannot drink alcohol, in compliance with Chilean law. Children between 0 and 13 years old cannot attend the tours. If parents want to take the tour without their children, they must hire a babysitter (with an additional charge, subject to availability). If they would like to attend as a family, they must do so on a private tour, paying the corresponding additional fee. LOCAL TAX LAW. Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19% To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA). This additional fee (IVA) is not included in the hotel rates and must be paid seperately.
Chilean citizens will be charged an additional 19% value added tax. Please note that foreign guests do not need to pay this tax if they show their passports, immigration cards (issued within 90 days), and a non-Chilean credit card.
Hotel akceptuje następujące formy płatności:
Cash
Vik Chile: częste pytania
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