Superior Gourmethotel Yscla
+ 49
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Krótkie informacje
Zameldowanie od: | 14:00 |
|---|---|
Wymeldowanie do: | 11:00 |
Śniadanie | Oferta śniadaniowa |
Zwierzęta domowe | Zwierzęta domowe nie są akceptowane |
Dzieci | Ten hotel przyjmuje dzieci |
Udogodnienia
Wi-Fi
Parking
Transfer na lotnisko
Centrum fitness
Spa
Restauracja
Więcej na temat: Superior Gourmethotel Yscla
Superior Gourmethotel Yscla
Offering a gourmet restaurant, small wellness area, a fitness studio and direct access to the Ischgl-Samnaun Ski Area, Superior Gourmethotel Yscla is located right next to the Silvretta Cable Car in Ischgl. The ski run ends next to the hotel.
Opinie z: 
Goście indywidualni
Komentarz: 9 sty 2026
Pobyt: sty 2026
Hotel Yscla Superior Ischgl
Hotel Yscla Superior, Ischgl, Austria. I just spent a fantastic week skiing in Ischgl. While skiing I have often passed the Hotel Yscla. It is just one minute from the Silvetta cable car, making it ideal for catching the first lift of the day. I was particularly impressed by the beautiful murals on the front and side walls. They are fantastic and typical of the Paznauer valley and show the traditional life in this village. When the opportunity arose to stay in this fabulous hotel, I booked immediately. I arrived at noon on Saturday and was delighted that my room was already ready. I had booked a single room with half board, which gave me the flexibility to eat at the hotel or eat out. The hotel staff were very friendly and helpful and showed me the extensive facilities of the hotel. My room was nicely decorated, and although it was to the back of the hotel, I was satisfied as the main street is sometimes a bit noisy at night. The hotel is awarded two Michelin stars, so I knew something special was waiting for me, and I was not disappointed in any way. The owner’s son is the chef and conjured up the most incredible Tyrolean dishes as well as international specialities with regional ingredients, according to tradition. I highly recommend the Hotel Yscla for all the reasons mentioned.
Podróżujący w grupie
Komentarz: 24 lut 2026
Pobyt: lut 2026
Worst Experience Ever!
As a hospitality professional, I hesitate to write negative reviews because I understand how hard the staff works for low pay. However, I cannot recommend this hotel for several reasons. My friend didn't have a hair dryer, her safe was malfunctioning, and they provided only one towel, with no spare towels available at the front desk. We were informed that towels were only distributed at 1 PM or 5 PM during housekeeping hours. The rooms were extremely tiny.
Additionally, the doors wouldn't close properly unless we slammed them shut, and housekeeping entered my room twice without knocking, even once before check-out time when I wasn’t fully dressed. The staff seemed upset when my friend, who didn’t have her own reservation, stored her bag in my room while waiting to check in to her hotel. She also joined us for drinks one night and napped in my bed, which led the hotel to charge us a $100 fee for an extra guest and repeatedly harass us about registering her.
Even after she checked into her own room at another hotel, the staff continued to confront us about the matter, scolding us in front of other guests when we arrived for dinner. One front office employee misheard me and responded rudely by saying, “I’m not aggressive.” I didn’t even say anything about him. When I addressed these issues with the manager, I couldn’t believe how insulting she was; instead of listening, she became defensive and argued back. She claimed the hairdryer was delivered, which it wasn’t. My friend had to store her valuables with the front office and use my hairdryer.
On a separate occasion, I visited their bar where the staff flirted with me and suggested taking me home. The manager’s reply to my complaint about the staff being rude was the following in a sarcastic and insulting manner, “Well you didn’t think they were rude when you were enjoying yourself with the staff the other night at the bar.” Her comment felt incredibly inappropriate, unprofessional, dismissive and added to my disbelief at her earlier behavior. She reluctantly waived the 100 euros extra person fee, which was posted on my folio without my knowledge.
We received just one apology from a staff member, but never from the manager. The food fell far short of Michelin quality; in fact, I couldn't even finish my dinner because it was so poorly prepared. On one occasion at the bar, the pizza came unsliced and was quite bland. The beef tartare had an odd taste, so we opted for carpaccio instead.
Making dinner reservations for three was also difficult. I had to repeat my request several times because the staff failed to communicate effectively with one another. They kept saying, they couldn’t accommodate a table for three. Instead of taking responsibility, they blamed us for their miscommunication and oversight.
On the day of checkout, I woke up late and ended up checking out later than planned. I hurried to pack my belongings but needed to retrieve my items from the safe. While I was out, the housekeeping staff entered my room and removed my belongings without my permission.
All of this could have been avoided with better communication and professionalism. If they had been kind and courteous, I would have willingly accepted the extra person charge had it been their strict policy. I truly don't understand how they can treat paying guests this way. I will never stay at this hotel again. It ruined my entire experience in Ischgl. The only good aspect about the hotel was its location.
*Update* After I wrote my initial review, the staff extracted CCTV footage of me and emailed it to intimidate me, which is a serious violation of my privacy and against Austrian data protection laws. They continue to harass me and my friends. Additionally, they made a restaurant reservation that we did not request. Despite calling hours in advance to cancel, the staff confirmed it would be done without penalty, yet I was still charged over $452 usd for a reservation I never made. This hotel continues to make egregious errors. **Avoid this place! **
Additionally, the doors wouldn't close properly unless we slammed them shut, and housekeeping entered my room twice without knocking, even once before check-out time when I wasn’t fully dressed. The staff seemed upset when my friend, who didn’t have her own reservation, stored her bag in my room while waiting to check in to her hotel. She also joined us for drinks one night and napped in my bed, which led the hotel to charge us a $100 fee for an extra guest and repeatedly harass us about registering her.
Even after she checked into her own room at another hotel, the staff continued to confront us about the matter, scolding us in front of other guests when we arrived for dinner. One front office employee misheard me and responded rudely by saying, “I’m not aggressive.” I didn’t even say anything about him. When I addressed these issues with the manager, I couldn’t believe how insulting she was; instead of listening, she became defensive and argued back. She claimed the hairdryer was delivered, which it wasn’t. My friend had to store her valuables with the front office and use my hairdryer.
On a separate occasion, I visited their bar where the staff flirted with me and suggested taking me home. The manager’s reply to my complaint about the staff being rude was the following in a sarcastic and insulting manner, “Well you didn’t think they were rude when you were enjoying yourself with the staff the other night at the bar.” Her comment felt incredibly inappropriate, unprofessional, dismissive and added to my disbelief at her earlier behavior. She reluctantly waived the 100 euros extra person fee, which was posted on my folio without my knowledge.
We received just one apology from a staff member, but never from the manager. The food fell far short of Michelin quality; in fact, I couldn't even finish my dinner because it was so poorly prepared. On one occasion at the bar, the pizza came unsliced and was quite bland. The beef tartare had an odd taste, so we opted for carpaccio instead.
Making dinner reservations for three was also difficult. I had to repeat my request several times because the staff failed to communicate effectively with one another. They kept saying, they couldn’t accommodate a table for three. Instead of taking responsibility, they blamed us for their miscommunication and oversight.
On the day of checkout, I woke up late and ended up checking out later than planned. I hurried to pack my belongings but needed to retrieve my items from the safe. While I was out, the housekeeping staff entered my room and removed my belongings without my permission.
All of this could have been avoided with better communication and professionalism. If they had been kind and courteous, I would have willingly accepted the extra person charge had it been their strict policy. I truly don't understand how they can treat paying guests this way. I will never stay at this hotel again. It ruined my entire experience in Ischgl. The only good aspect about the hotel was its location.
*Update* After I wrote my initial review, the staff extracted CCTV footage of me and emailed it to intimidate me, which is a serious violation of my privacy and against Austrian data protection laws. They continue to harass me and my friends. Additionally, they made a restaurant reservation that we did not request. Despite calling hours in advance to cancel, the staff confirmed it would be done without penalty, yet I was still charged over $452 usd for a reservation I never made. This hotel continues to make egregious errors. **Avoid this place! **
Odpowiedź hotelu
Komentarz: 27 lut 2026
Dear Ms. Kwon,
We formally and unequivocally reject the statements you have published in your online reviews. Your allegations are false, damaging to our reputation, and legally unacceptable.
You attempted to accommodate an additional person in your room without registration and without payment. As a licensed hospitality business, we are legally required to register every guest. Any deliberate attempt to bypass this obligation constitutes a violation of contractual terms and applicable registration laws. Such conduct is unacceptable and cannot be tolerated and constitutes a clear breach of our terms and conditions.
Your claims that our employees behaved in an inappropriate or unprofessional manner are demonstrably false. Video recordings from the public bar area, as well as messages sent by you to one of our staff members — in which you initially asked our employee to come to specific locations — clearly contradict your statements. We are fully prepared to submit this material to our legal counsel and, if necessary, to the appropriate authorities.
With regard to your comments about the food: the dishes you referred to (beef tartare / carpaccio) were not served in our Michelin-starred restaurant. These items were part of the half-board dinner menu. We regret that the dish did not meet your personal expectations; however, your review creates the misleading impression that this was part of our Michelin fine-dining experience, which is factually incorrect.
In addition, you made a reservation for our Michelin-starred restaurant via TheFork and cancelled it again within 24 hours. The applicable cancellation conditions were clearly communicated at the time of booking and form part of the reservation agreement.
On the day of departure, you also attempted to remain in the room beyond the agreed check-out time of 11:00 AM without booking or paying for a late check-out.
Your published review contains objectively false statements of fact that are harmful to our business reputation. We hereby formally request that you immediately remove or correct these statements.
Should you fail to do so within a reasonable timeframe, we will proceed with legal action without further notice and forward this matter to our legal representatives.
Sincerely,
The Management
We formally and unequivocally reject the statements you have published in your online reviews. Your allegations are false, damaging to our reputation, and legally unacceptable.
You attempted to accommodate an additional person in your room without registration and without payment. As a licensed hospitality business, we are legally required to register every guest. Any deliberate attempt to bypass this obligation constitutes a violation of contractual terms and applicable registration laws. Such conduct is unacceptable and cannot be tolerated and constitutes a clear breach of our terms and conditions.
Your claims that our employees behaved in an inappropriate or unprofessional manner are demonstrably false. Video recordings from the public bar area, as well as messages sent by you to one of our staff members — in which you initially asked our employee to come to specific locations — clearly contradict your statements. We are fully prepared to submit this material to our legal counsel and, if necessary, to the appropriate authorities.
With regard to your comments about the food: the dishes you referred to (beef tartare / carpaccio) were not served in our Michelin-starred restaurant. These items were part of the half-board dinner menu. We regret that the dish did not meet your personal expectations; however, your review creates the misleading impression that this was part of our Michelin fine-dining experience, which is factually incorrect.
In addition, you made a reservation for our Michelin-starred restaurant via TheFork and cancelled it again within 24 hours. The applicable cancellation conditions were clearly communicated at the time of booking and form part of the reservation agreement.
On the day of departure, you also attempted to remain in the room beyond the agreed check-out time of 11:00 AM without booking or paying for a late check-out.
Your published review contains objectively false statements of fact that are harmful to our business reputation. We hereby formally request that you immediately remove or correct these statements.
Should you fail to do so within a reasonable timeframe, we will proceed with legal action without further notice and forward this matter to our legal representatives.
Sincerely,
The Management
Podróżujący w grupie
Komentarz: 20 sty 2026
Pobyt: sty 2026
Perfection in Ischgl
Just finished a fantastic week at Hotel Yscla. Everything was flawless—the rooms were comfortable, the location is perfect, and the staff are some of the loveliest I’ve encountered. A special mention must go to the kitchen and the sommelier; the food and wine selections were superb. If you are looking for a gourmet experience with genuine Tyrolean charm, look no further. Highly recommended!
Podróżujący w grupie
Komentarz: 19 sty 2026
Pobyt: gru 2025
Dissapointment
unfortunately they charged us some money which they shouldn't. It was about Michelin Restaurant. We had a reservation and we had to cancelled it. They didn't warn us or make a comment when we were doing the reservation nor we cancelled it. Not to miss our plane we had to pay this amount. Overall the location of the hotel is good but the manager changed her attitude to us completely after we rejected the payment.
The breakfast was weak and the other restaurants of the hotel was not that good as well. Althought we ate every night at all of their restaurants they charged us unjustly.
I will never go again there and i don't recommend this hotel to anyone. You can find a fine or payment without knowing.
The workers from Croatia were nice and kind to us. I would like to say thank you to them.
The breakfast was weak and the other restaurants of the hotel was not that good as well. Althought we ate every night at all of their restaurants they charged us unjustly.
I will never go again there and i don't recommend this hotel to anyone. You can find a fine or payment without knowing.
The workers from Croatia were nice and kind to us. I would like to say thank you to them.
Odpowiedź hotelu
Komentarz: 21 sty 2026
Dear ,
You reserved a table for three people and only canceled after the evening service began. At that point, the table had been prepared and the restaurant was fully booked. Such a late cancellation is equivalent to a no-show and causes a real loss of revenue.
The flat fee charged served as compensation for damages and was reduced to €60 per person as a gesture of goodwill (normally, our no-show fee is always €120). The payment at check-out was a standard settlement of outstanding items, which included this fee.
We reject your account as inaccurate. You reserved a table in our 2-star restaurant and then simply did not show up, because you told us you met a few friends......
Sincerely,
The Parth Family
You reserved a table for three people and only canceled after the evening service began. At that point, the table had been prepared and the restaurant was fully booked. Such a late cancellation is equivalent to a no-show and causes a real loss of revenue.
The flat fee charged served as compensation for damages and was reduced to €60 per person as a gesture of goodwill (normally, our no-show fee is always €120). The payment at check-out was a standard settlement of outstanding items, which included this fee.
We reject your account as inaccurate. You reserved a table in our 2-star restaurant and then simply did not show up, because you told us you met a few friends......
Sincerely,
The Parth Family
Podróżujący w grupie
Komentarz: 16 sty 2026
Pobyt: gru 2025
Unjustified restaurant cancellation charge & no response from management
We stayed at Yscla Hotel in Dec.2025 and experienced a very disappointing and unprofessional situation related to a restaurant reservation at STÜVA(within the hotel).
We reserved a table for three people and later informed the hotel by phone that we would not be able to attend. At no point during the reservation process or at the time of cancellation were we informed of any cancellation or no-show policy.
When we returned to the hotel that evening, we were told that we would be charged €120 per person for the cancellation. After objecting, the amount was immediately reduced to €60 per person, which raises serious concerns about how such fees are determined.
We were required to pay this amount in order to be able to check out and leave the hotel. The written cancellation policy was only sent to us after the incident, which cannot form a valid contractual basis.
After contacting the hotel multiple times in writing to resolve this matter, the management either failed to address the restaurant issue or did not respond at all. Instead, unrelated topics such as room bookings were brought up, which further suggests a lack of clarity and responsibility.
This experience showed a lack of transparency, consistency, and customer-oriented handling that we would not expect from a hotel and a Michelin-level restaurant. Future guests are strongly advised to request all cancellation policies in writing before making any reservations.
We reserved a table for three people and later informed the hotel by phone that we would not be able to attend. At no point during the reservation process or at the time of cancellation were we informed of any cancellation or no-show policy.
When we returned to the hotel that evening, we were told that we would be charged €120 per person for the cancellation. After objecting, the amount was immediately reduced to €60 per person, which raises serious concerns about how such fees are determined.
We were required to pay this amount in order to be able to check out and leave the hotel. The written cancellation policy was only sent to us after the incident, which cannot form a valid contractual basis.
After contacting the hotel multiple times in writing to resolve this matter, the management either failed to address the restaurant issue or did not respond at all. Instead, unrelated topics such as room bookings were brought up, which further suggests a lack of clarity and responsibility.
This experience showed a lack of transparency, consistency, and customer-oriented handling that we would not expect from a hotel and a Michelin-level restaurant. Future guests are strongly advised to request all cancellation policies in writing before making any reservations.
Odpowiedź hotelu
Komentarz: 18 sty 2026
Dear
You reserved a table for three people and only canceled after the evening service began. At that point, the table had been prepared and the restaurant was fully booked. Such a late cancellation is equivalent to a no-show and causes a real loss of revenue.
The flat fee charged served as compensation for damages and was reduced to €60 per person as a gesture of goodwill (normally, our no-show fee is always €120). The payment at check-out was a standard settlement of outstanding items, which included this fee.
We reject your account as inaccurate. You reserved a table in our 2-star restaurant and then simply did not show up.
Sincerely,
The Parth Family
You reserved a table for three people and only canceled after the evening service began. At that point, the table had been prepared and the restaurant was fully booked. Such a late cancellation is equivalent to a no-show and causes a real loss of revenue.
The flat fee charged served as compensation for damages and was reduced to €60 per person as a gesture of goodwill (normally, our no-show fee is always €120). The payment at check-out was a standard settlement of outstanding items, which included this fee.
We reject your account as inaccurate. You reserved a table in our 2-star restaurant and then simply did not show up.
Sincerely,
The Parth Family
Doskonała lokalizacja
Dorfstraße 73, 6561 Ischgl, Austria|0,7 km od centrum miasta
Zameldowanie i wymeldowanie
Zameldowanie od:
14:00
Wymeldowanie do:
11:00
Przydatne informacje
Ten hotel przyjmuje dzieci
12 lat(a) lub więcej
1 317 zł (EUR306) od osoby za noc
8–11 lat
878 zł (EUR204) od osoby za noc
4–7 lat
586 zł (EUR136) od osoby za noc
Maksymalny wiek: 3
87 zł (EUR20) od osoby za noc
Zwierzęta domowe nie są akceptowane
Oferta śniadaniowa
Opcje śniadaniowe
Śniadanie wegetariańskie
Goście proszeni są o poinformowanie personelu obiektu o specjalnych wymaganiach dietetycznych (potrawy wegetariańskie, dania dla Gości cierpiących na alergie itp.). Obiekt nie oferuje dań wegańskich. Korzystanie z parkingu w okresie letnim jest bezpłatne, a zimą – odpłatne. Prośbę o podanie cen za dodatkowe łóżka dla dzieci w wieku od 13. roku życia i osób dorosłych należy zgłosić wcześniej. Stosowną informację można wpisać w miejscu na uwagi w formularzu rezerwacji.
Hotel akceptuje następujące formy płatności:
Cash
Superior Gourmethotel Yscla: częste pytania
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