Mirage Whitsundays
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Krótkie informacje
Zameldowanie od: | 14:00 |
|---|---|
Wymeldowanie do: | 10:00 |
Śniadanie | Oferta śniadaniowa |
Zwierzęta domowe | Zwierzęta domowe nie są akceptowane |
Dzieci | Ten hotel przyjmuje dzieci |
Udogodnienia
Wi-Fi
Parking
Klimatyzacja
Transfer na lotnisko
Basen
Centrum fitness
Więcej na temat: Mirage Whitsundays
Mirage Whitsundays
Obiekt Mirage Whitsundays położony jest zaledwie 5 minut jazdy od plaży Airlie Beach i oferuje przestronne, samodzielne zakwaterowanie w jednym z najbardziej znanych nadmorskich miejsc w Queensland.
Opinie z: 
Podróżujący z rodziną
AU
Komentarz: 8 cze 2026
Pobyt: cze 2026
Lived Up to Every Photo and Then Some
We stayed here as a family of six, and the apartment was genuinely stunning. The views were spectacular, and the plunge pool became the centrepiece of our evenings. As the week wound down, we found ourselves spending more and more time at the apartment rather than venturing out. It was also a rare and welcome surprise: the first time a property has actually lived up to, and even exceeded, its website photos.
If I’m being truly critical, the buffet breakfast didn’t match the standard set by the room. It wasn’t poor, but the gap was noticeable. We used it as a rough gauge for Whispers Restaurant and, fairly or not, decided not to return for other meals. Coffee was excellent one morning and disappointing the next, inconsistent enough that we gave up ordering it. As it turned out, the pod machine in the apartment did a better job.
Overall though, the experience was outstanding. We’d return without hesitation if we find ourselves back in Airlie Beach.
If I’m being truly critical, the buffet breakfast didn’t match the standard set by the room. It wasn’t poor, but the gap was noticeable. We used it as a rough gauge for Whispers Restaurant and, fairly or not, decided not to return for other meals. Coffee was excellent one morning and disappointing the next, inconsistent enough that we gave up ordering it. As it turned out, the pod machine in the apartment did a better job.
Overall though, the experience was outstanding. We’d return without hesitation if we find ourselves back in Airlie Beach.
Podróżujący z rodziną
Komentarz: 10 cze 2026
Pobyt: kwi 2026
Racist Property Manager, Filthy Unit
Our family of 4 traveled to the Mirage Whitsunday from California in April as part of a two week trip to Oz. We were especially excited about this leg of the trip and were met with utter disappointment when we checked into the Mirage. Our villa (28) was FILTHY. The toilets had not been cleaned, there were cigarette butts in the ashtrays outside, the sheets were dirty, bedding ripped, bugs EVERYWHERE but especially little gnats on the kitchen counters, animal feces inside the villa and present on the front and back patio, mold in every bathroom, stains on the sofa and holes in the walls. I've never felt dirtier than I did here. You couldn't even hang your towel to dry because the towel holder was busted & just hanging from the wall. When I approached hotel management, I was dismissed. Michael, the manager, told me they "don't have enough time to take units offline to properly service them" because they are booked at capacity. WHAT? Then don't charge $1k a night. I was then told Michael that our particular unit was in such ill repair because of Southeast Asian clients treating it poorly. I was stunned. Perhaps he felt comfortable saying this to me, a white woman, but I found this to be incredibly racist and beyond inappropriate. I would encourage anyone, but specifically Southeast Asian customers to take their business elsewhere where they will be treated with respect and dignity.
We were offered to move rooms to a category that was supposedly better; however, we were traveling with a young child and booked our specific room type due to the needs of our family (ground level, outdoor space). The alternative offered to us was not ground level, had less desirable views (roofs vs clear ocean) and was not appropriate lodging for a young child. We opted instead to stay in our unit and requested it to be properly cleaned. Upon returning to the room after said cleaning, we found that the cleaning staff had left a MASTER key in our unit. This is a huge safety issue. We could have entered any unit on the property due to this neglegence. They also left bug killer on the counter within reach of our toddler and did not clean the unit to the standard expected -- literally dead flies left behind, toilets filthy, nothing dusted...it was atrocious and honestly so stressful during what was supposed to be a lovely family vacation. We were on holiday with two young children and had already spent considerable time and energy raising and re-raising these issues instead of enjoying our trip. When we once again addressed this, the property manager said the dirty toilets were due to hard water and could not be cleaned. This was false - probably half the readers on TripAdvisor have hard water and yet we all figure out a way to keep our homes clean. The lack of care, customer service, and desire to solution this was unacceptable. We weren't even offered so much as a complimentary bottle of water for our trouble. We understand this is a tropical climate and encounters with wildlife outdoors is to be expected, but this went well beyond that. We've traveled extensively throughout tropical environments and have never seen units in this state, nor have we been met with such "too bad for you" mentality from management. It was obvious that management knew families who have traveled 7,000 miles during a popular holiday are in a hard spot with limited alternative options last minute. We were basically hostage with no suitable options until our day of departure.
I have sat on this review as we've been going through the dispute process with our credit card company and have now requested escalation. Please heed our advice - if you value not supporting racist businesses or appreciate at minimum a 3 star level of cleanliness & customer service, DO NOT STAY HERE.
To the Mirage team - please travel throughout Southeast Asia. Learn a little bit about other cultures, what good customer service looks like, and perhaps take a note or two on how to mitigate mold, bugs, vermon, and mildrew in a humid environments.
We were offered to move rooms to a category that was supposedly better; however, we were traveling with a young child and booked our specific room type due to the needs of our family (ground level, outdoor space). The alternative offered to us was not ground level, had less desirable views (roofs vs clear ocean) and was not appropriate lodging for a young child. We opted instead to stay in our unit and requested it to be properly cleaned. Upon returning to the room after said cleaning, we found that the cleaning staff had left a MASTER key in our unit. This is a huge safety issue. We could have entered any unit on the property due to this neglegence. They also left bug killer on the counter within reach of our toddler and did not clean the unit to the standard expected -- literally dead flies left behind, toilets filthy, nothing dusted...it was atrocious and honestly so stressful during what was supposed to be a lovely family vacation. We were on holiday with two young children and had already spent considerable time and energy raising and re-raising these issues instead of enjoying our trip. When we once again addressed this, the property manager said the dirty toilets were due to hard water and could not be cleaned. This was false - probably half the readers on TripAdvisor have hard water and yet we all figure out a way to keep our homes clean. The lack of care, customer service, and desire to solution this was unacceptable. We weren't even offered so much as a complimentary bottle of water for our trouble. We understand this is a tropical climate and encounters with wildlife outdoors is to be expected, but this went well beyond that. We've traveled extensively throughout tropical environments and have never seen units in this state, nor have we been met with such "too bad for you" mentality from management. It was obvious that management knew families who have traveled 7,000 miles during a popular holiday are in a hard spot with limited alternative options last minute. We were basically hostage with no suitable options until our day of departure.
I have sat on this review as we've been going through the dispute process with our credit card company and have now requested escalation. Please heed our advice - if you value not supporting racist businesses or appreciate at minimum a 3 star level of cleanliness & customer service, DO NOT STAY HERE.
To the Mirage team - please travel throughout Southeast Asia. Learn a little bit about other cultures, what good customer service looks like, and perhaps take a note or two on how to mitigate mold, bugs, vermon, and mildrew in a humid environments.
Anonimowy podróżny
Komentarz: 4 cze 2026
Pobyt: maj 2026
The unit was clean and comfortable. Staff were friendly and helpful. The perfect place to unwind and relax.
Anonimowy podróżny
Komentarz: 13 maj 2026
Pobyt: maj 2026
Absolute stunning place, loved the villa, spacious rooms and everything you needed was supplied. It did need a little more attention to the cleaning side of things. Especially mirrors and sliding doors. Otherwise it was a great place. Definitely would be back.
Anonimowy podróżny
Komentarz: 7 maj 2026
Pobyt: maj 2026
We loved the appartments and the view every things was clean
But the host wasn’t best experience for us
We did late check in and the receptionist was mean, unhelpful , and he wanted us to go walking by ourselves and our bags to our appartments which is too far with no lights on the street even
Next day we asked for a new towels and water no one bring us anything
Until we called again third day we were very upset and disappointed.
But the host wasn’t best experience for us
We did late check in and the receptionist was mean, unhelpful , and he wanted us to go walking by ourselves and our bags to our appartments which is too far with no lights on the street even
Next day we asked for a new towels and water no one bring us anything
Until we called again third day we were very upset and disappointed.
Doskonała lokalizacja
11 Altmann Avenue, 4802 Cannonvale, Australia|2,21 km od centrum miasta
Zameldowanie i wymeldowanie
Zameldowanie od:
14:00
Wymeldowanie do:
10:00
Przydatne informacje
Ten hotel przyjmuje dzieci
Aby dowiedzieć się więcej o dostawianiu dodatkowych łóżek, skontaktuj się z hotelem.
Maksymalny wiek: 3
W cenie
Zwierzęta domowe nie są akceptowane
Oferta śniadaniowa
Cena śniadania
Skontaktuj się z hotelem, żeby uzyskać informacje o cenach
Śniadanie w godzinach
06:30–09:30 od poniedziałek do niedziela
W momencie zameldowania wymagane jest okazanie ważnego dowodu tożsamości ze zdjęciem oraz karty kredytowej. Życzenia specjalne zostaną zrealizowane w zależności od dostępności, a ich realizacja może podlegać dodatkowej opłacie. Prosimy o wcześniejsze poinformowanie obiektu Mirage Whitsundays o planowanej godzinie przyjazdu. Aby to zrobić, możesz wpisać treść prośby w miejscu na życzenia specjalne lub skontaktować się bezpośrednio z obiektem, korzystając z danych kontaktowych widniejących w potwierdzeniu rezerwacji. W obiekcie obowiązuje zakaz organizowania wieczorów panieńskich, kawalerskich itp. Przed przyjazdem należy dokonać przedpłaty przelewem. Personel obiektu przekaże Gościom szczegółowe informacje po dokonaniu rezerwacji. Z powodu koronawirusa (COVID-19) ten obiekt stosuje rygorystyczne zasady dystansu społecznego. Goście poniżej 18. roku życia mogą zameldować się wyłącznie z rodzicem lub oficjalnym opiekunem. Depozyt na poczet zniszczeń w wysokości AUD 200 jest wymagany po przyjeździe. Opłaty dokonuje się kartą kredytową. Zapłacona kwota powinna zostać zwrócona w ciągu 7 dni od wymeldowania. Całość depozytu zostanie zwrócona na konto karty kredytowej po sprawdzeniu stanu obiektu. Please note that there is a 2.5% charge when you pay with an American Express credit card, 2.2% charge for UnionPay, 2% charge when you pay Mastercard, , Visa, Apple Pay and Google Pay. Please note limited housekeeping is provided. Additional charges apply if daily housekeeping is required. Please use the special request box when booking or contact the property using the contact details found on the booking confirmation. Reception hours are daily from 08:30 to 18:00. Please note that this property does not have any policies, procedures or resources in place to accommodate the unique needs of school graduates during the annual 'Schoolies Week' period. It does not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of school graduate guests during this period. Schoolie groups are not accepted.
Hotel akceptuje następujące formy płatności:
Cash
Mirage Whitsundays: częste pytania
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