Mercure Perth Hotel
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Krótkie informacje
Zameldowanie od: | 15:00 |
|---|---|
Wymeldowanie do: | 11:00 |
Zwierzęta domowe | Zwierzęta domowe są akceptowane za dodatkową opłatą |
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Więcej na temat: Mercure Perth Hotel
Mercure Perth Hotel
Jeden z najbardziej wyjątkowych hoteli w Perth, mieszczący się w XV-wiecznym młynie wodnym, w którym z ogrodu, recepcji i baru nadal można obserwować, jak woda przepływa przez oryginalne koło wodne.
Opinie z: 
Anonimowy podróżny
Komentarz: 3 sie 2026
Pobyt: lip 2026
Excellent clean hotel, comfy beds but the pillows a little to hard
The breakfast was outstanding
Staff helpful and friendly
The breakfast was outstanding
Staff helpful and friendly
Goście indywidualni
Komentarz: 29 lip 2026
Pobyt: lip 2026
Shabby Tired room
Watermil Hotel 15thcentry to go with the room decor.
Carpet in places thread bare, comfortable chair is a banquet chair from the conference room,mirror stained, tv on low bedside cabinet, bathroom, soap dish cracked, top of hot water tap missing, items removed from bathroom tiles repainted with a diff colour
Nothing like the photos , night before received an email to upgrade if I paid more. This is to get what you saw originally otherwise it’s a depressing room
Carpet in places thread bare, comfortable chair is a banquet chair from the conference room,mirror stained, tv on low bedside cabinet, bathroom, soap dish cracked, top of hot water tap missing, items removed from bathroom tiles repainted with a diff colour
Nothing like the photos , night before received an email to upgrade if I paid more. This is to get what you saw originally otherwise it’s a depressing room
Odpowiedź hotelu
Komentarz: 30 lip 2026
Dear Guest,
Thank you for taking the time to share your feedback following your recent stay.
I am genuinely sorry to read that your experience did not meet your expectations. It is disappointing to hear that you found your room to be tired and that several maintenance issues detracted from your stay. Your comments regarding the worn carpet, furnishings, bathroom condition, and overall presentation have been shared with both our maintenance and housekeeping teams for review.
As a historic A-listed building dating back centuries, the hotel retains many original features and character. However, we recognise that this should never come at the expense of the quality and comfort of our guest rooms, and I appreciate you bringing these concerns to our attention.
I am also sorry that the room did not reflect your expectations based on the photographs you had seen. The upgrade email you received is an automated communication sent to all guests before arrival, offering the opportunity to enhance their stay with one of our higher room categories. It is not intended to suggest that our standard rooms should fall below an acceptable standard, and I am sorry that this left you feeling disappointed.
Thank you again for your honest feedback. Comments such as yours help us identify where improvements are needed, and I hope we have the opportunity to provide you with a much more positive experience in the future.
Sincerely,
Callum Luce
Hotel Operations Manager
Thank you for taking the time to share your feedback following your recent stay.
I am genuinely sorry to read that your experience did not meet your expectations. It is disappointing to hear that you found your room to be tired and that several maintenance issues detracted from your stay. Your comments regarding the worn carpet, furnishings, bathroom condition, and overall presentation have been shared with both our maintenance and housekeeping teams for review.
As a historic A-listed building dating back centuries, the hotel retains many original features and character. However, we recognise that this should never come at the expense of the quality and comfort of our guest rooms, and I appreciate you bringing these concerns to our attention.
I am also sorry that the room did not reflect your expectations based on the photographs you had seen. The upgrade email you received is an automated communication sent to all guests before arrival, offering the opportunity to enhance their stay with one of our higher room categories. It is not intended to suggest that our standard rooms should fall below an acceptable standard, and I am sorry that this left you feeling disappointed.
Thank you again for your honest feedback. Comments such as yours help us identify where improvements are needed, and I hope we have the opportunity to provide you with a much more positive experience in the future.
Sincerely,
Callum Luce
Hotel Operations Manager
Podróżujący z rodziną
Komentarz: 28 lip 2026
Pobyt: lip 2026
Two night stay
The staff were great and the breakfasts ok.
The room was awful. The window opening looked like it hadn’t worked since the last century which meant we were sleeping (or not sleeping)in an oven as there is no ac. In the end I used a shoe to prop open the window. The lights in the corridor were at maximum brightness which meant the room was floodlight underneath and at the sides of the door.
We had a twin room as I was staying with my son but only got one towel. They didn’t replace the tea or milk as we were staying two nights.
There was also no fridge in the room. The rooms were also very out dated.
I would not recommend this place. Shame because the staff were all very nice and the food adequate
The room was awful. The window opening looked like it hadn’t worked since the last century which meant we were sleeping (or not sleeping)in an oven as there is no ac. In the end I used a shoe to prop open the window. The lights in the corridor were at maximum brightness which meant the room was floodlight underneath and at the sides of the door.
We had a twin room as I was staying with my son but only got one towel. They didn’t replace the tea or milk as we were staying two nights.
There was also no fridge in the room. The rooms were also very out dated.
I would not recommend this place. Shame because the staff were all very nice and the food adequate
Odpowiedź hotelu
Komentarz: 29 lip 2026
Dear Guest,
Thank you for taking the time to share your feedback following your recent stay with us.
Whilst I am pleased to hear that you found our team to be welcoming and enjoyed your breakfast, I am very sorry that the condition of your room and a number of maintenance issues detracted from your experience.
Please accept my sincere apologies regarding the faulty window. I completely understand how uncomfortable this would have been, particularly during the recent warm weather. As a historic A-listed building, we do not have air conditioning; however, fans are available on request, and our team are always happy to provide one. I have also shared your comments about the window with our maintenance team so that it can be inspected and repaired.
I am also sorry to hear that you felt there was only one towel available in your room. There should have been additional towels stored in the wardrobe ready for your arrival, and I apologise if these were not noticed or if this was not made clear. I am also sorry that your tea and milk were not replenished during your stay. This is not the standard of housekeeping we strive to provide, and I have shared your feedback with our Housekeeping Manager to ensure additional attention is given to these details.
Regarding the fridge, we do not advertise fridges as a feature of our bedrooms, so these are not included as part of the room amenities. I also appreciate your comments regarding the dated décor and have shared them with our management team as part of our ongoing refurbishment planning.
Thank you again for your honest feedback. Whilst I am disappointed that we did not meet your expectations on this occasion, I do appreciate you recognising the efforts of our team. I hope we will have the opportunity to welcome you back in the future and provide you with a significantly improved experience.
Kind regards,
Callum Luce
Hotel Operations Manager
Thank you for taking the time to share your feedback following your recent stay with us.
Whilst I am pleased to hear that you found our team to be welcoming and enjoyed your breakfast, I am very sorry that the condition of your room and a number of maintenance issues detracted from your experience.
Please accept my sincere apologies regarding the faulty window. I completely understand how uncomfortable this would have been, particularly during the recent warm weather. As a historic A-listed building, we do not have air conditioning; however, fans are available on request, and our team are always happy to provide one. I have also shared your comments about the window with our maintenance team so that it can be inspected and repaired.
I am also sorry to hear that you felt there was only one towel available in your room. There should have been additional towels stored in the wardrobe ready for your arrival, and I apologise if these were not noticed or if this was not made clear. I am also sorry that your tea and milk were not replenished during your stay. This is not the standard of housekeeping we strive to provide, and I have shared your feedback with our Housekeeping Manager to ensure additional attention is given to these details.
Regarding the fridge, we do not advertise fridges as a feature of our bedrooms, so these are not included as part of the room amenities. I also appreciate your comments regarding the dated décor and have shared them with our management team as part of our ongoing refurbishment planning.
Thank you again for your honest feedback. Whilst I am disappointed that we did not meet your expectations on this occasion, I do appreciate you recognising the efforts of our team. I hope we will have the opportunity to welcome you back in the future and provide you with a significantly improved experience.
Kind regards,
Callum Luce
Hotel Operations Manager
Podróżujący z rodziną
Komentarz: 23 lip 2026
Pobyt: lip 2026
Wedding Reception recommendation
My husband and I booked the Kinnoull Suite to host our wedding reception for a group of 70 friends/family. The organisation by the lead coordinator Dee was exceptional via email with planning the event and assistance by Chloe and Callum to finalise details in person.
The hotel was very accommodating with our needs for our wedding reception with the night porters setting up the room amazingly with the decor we had dropped in. The staff working the evening were brilliant; very friendly and helpful throughout the night.
It is a great space for a small wedding reception as it provides a great bar selection (upstairs in the room or downstairs for more options), a reasonably sized dance floor, a buffet with more than enough food for guests accounted for and plenty of seating spaces.
The hotel was very accommodating with our needs for our wedding reception with the night porters setting up the room amazingly with the decor we had dropped in. The staff working the evening were brilliant; very friendly and helpful throughout the night.
It is a great space for a small wedding reception as it provides a great bar selection (upstairs in the room or downstairs for more options), a reasonably sized dance floor, a buffet with more than enough food for guests accounted for and plenty of seating spaces.
Odpowiedź hotelu
Komentarz: 24 lip 2026
Dear Guest,
Thank you so much for taking the time to leave such a wonderful review and for choosing Mercure Perth to celebrate such a special occasion.
Firstly, congratulations to you both on your wedding! We are absolutely delighted that we could play a small part in your celebrations and that your reception in the Kinnoull Suite was such a success.
It is fantastic to hear your kind words about Dee, Chloe, and the team. I know they will be thrilled to hear that their planning, organisation, and attention to detail helped make your day run smoothly. I will also be sure to pass on your compliments to our night porters and F&B team for setting up the room so beautifully, as well as to our Food & Beverage team for providing such friendly and attentive service throughout the evening.
We are especially pleased that you enjoyed the Kinnoull Suite, the buffet, bar facilities, and the overall layout of the room. It is wonderful to know that it provided the perfect setting for celebrating with your family and friends.
Thank you once again for your glowing recommendation. It was a pleasure to host your wedding reception, and we wish you both a lifetime of happiness together. We hope to welcome you back to Mercure Perth again soon—perhaps to celebrate your first anniversary!
Sincerely,
Callum Luce
Hotel Operations Manager
Thank you so much for taking the time to leave such a wonderful review and for choosing Mercure Perth to celebrate such a special occasion.
Firstly, congratulations to you both on your wedding! We are absolutely delighted that we could play a small part in your celebrations and that your reception in the Kinnoull Suite was such a success.
It is fantastic to hear your kind words about Dee, Chloe, and the team. I know they will be thrilled to hear that their planning, organisation, and attention to detail helped make your day run smoothly. I will also be sure to pass on your compliments to our night porters and F&B team for setting up the room so beautifully, as well as to our Food & Beverage team for providing such friendly and attentive service throughout the evening.
We are especially pleased that you enjoyed the Kinnoull Suite, the buffet, bar facilities, and the overall layout of the room. It is wonderful to know that it provided the perfect setting for celebrating with your family and friends.
Thank you once again for your glowing recommendation. It was a pleasure to host your wedding reception, and we wish you both a lifetime of happiness together. We hope to welcome you back to Mercure Perth again soon—perhaps to celebrate your first anniversary!
Sincerely,
Callum Luce
Hotel Operations Manager
Goście indywidualni
UK
Komentarz: 19 lip 2026
Pobyt: lip 2026
Very tired and unpleasant hotel
Decor of a 1970s beer Keller. A very very tired hotel. I was on floor one up three flights of stairs. No lift. Struggled with small case and no porter service. Room was roasting and only help was open an extremely old window. Old bathroom with aged fixtures. Ordered Pizza at bar and it has zero taste. Very bland and packaging would have had more taste. Cooked breakfast looked dry and had seen better days. So glad to leave. I have complained to the company who booked this hotel.
Odpowiedź hotelu
Komentarz: 20 lip 2026
Dear Guest,
Thank you for taking the time to share your feedback. I am genuinely sorry to learn that your stay did not meet your expectations.
I appreciate your comments regarding the décor and condition of the hotel. As an A-listed historic building, we do have some unique features and restrictions, including the absence of a lift. Due to the listed status of the building, we are unfortunately not permitted to install one. We understand this can be challenging for some guests, which is why this information is clearly stated on all major booking platforms to allow guests to make an informed decision before booking.
I would, however, like to clarify that on the evening of your arrival, our night receptionist did assist you by taking your luggage up to your room. When we spoke at check-out, I also explained that had you required assistance bringing your luggage back down in the morning, our reception team would have been more than happy to help. Unfortunately, as no request was made, we were unaware that you required further assistance.
I am also sorry to hear that you found your room uncomfortably warm. While our historic building does not have air conditioning, fans are available on request from Reception, and our team is always happy to provide one where available.
I was disappointed to read that you did not enjoy your evening meal or breakfast, as this is not the standard we strive to deliver. I will be sharing your comments with our kitchen team so they can review the quality and presentation of our food.
Whilst I am sorry that your stay fell short of your expectations, I do appreciate you taking the time to provide your feedback, as it helps us identify where improvements are needed.
Kind regards,
Callum Luce
Hotel Operations Manager
Mercure Perth
Thank you for taking the time to share your feedback. I am genuinely sorry to learn that your stay did not meet your expectations.
I appreciate your comments regarding the décor and condition of the hotel. As an A-listed historic building, we do have some unique features and restrictions, including the absence of a lift. Due to the listed status of the building, we are unfortunately not permitted to install one. We understand this can be challenging for some guests, which is why this information is clearly stated on all major booking platforms to allow guests to make an informed decision before booking.
I would, however, like to clarify that on the evening of your arrival, our night receptionist did assist you by taking your luggage up to your room. When we spoke at check-out, I also explained that had you required assistance bringing your luggage back down in the morning, our reception team would have been more than happy to help. Unfortunately, as no request was made, we were unaware that you required further assistance.
I am also sorry to hear that you found your room uncomfortably warm. While our historic building does not have air conditioning, fans are available on request from Reception, and our team is always happy to provide one where available.
I was disappointed to read that you did not enjoy your evening meal or breakfast, as this is not the standard we strive to deliver. I will be sharing your comments with our kitchen team so they can review the quality and presentation of our food.
Whilst I am sorry that your stay fell short of your expectations, I do appreciate you taking the time to provide your feedback, as it helps us identify where improvements are needed.
Kind regards,
Callum Luce
Hotel Operations Manager
Mercure Perth
Doskonała lokalizacja
West Mill Street, PH1 5QP Perth, Wielka Brytania|0,43 km od centrum miasta
Zameldowanie i wymeldowanie
Zameldowanie od:
15:00
Wymeldowanie do:
11:00
Przydatne informacje
Zwierzęta domowe są akceptowane za dodatkową opłatą
Dzieci mogą spać w pokoju na dodatkowym łóżku.
Aby dowiedzieć się więcej o dostawianiu dodatkowych łóżek, skontaktuj się z hotelem.
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