Romantik Hotel Santer
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Krótkie informacje
Zameldowanie od: | 15:00 |
|---|---|
Wymeldowanie do: | 11:00 |
Zwierzęta domowe | Zwierzęta domowe nie są akceptowane |
Udogodnienia
Wi-Fi
Parking
Basen
Centrum fitness
Spa
Recepcja całodobowa
Więcej na temat: Romantik Hotel Santer
Romantik Hotel Santer
Our Romantik Hotel is located in Dobbiaco Nuova, with a nice view to the Valley of Landro, close two the Three Peaks. Stay in one of our beautiful rooms or suites, from economy to luxury, everyone can find his favorite room.
Opinie z: 
Para
Komentarz: 7 sie 2026
Pobyt: sie 2026
Fairy-tale week ❤ ️
Before going I read a negative review and I was very scared, once I arrived there I found Eden… there isn't a single thing that one could criticize, from the attention of the girls at the reception to the girls in the dining room (Yelena stayed in my heart for the attention she gave me). Excellent food from the salads as an appetizer to the desserts . Then do we want to talk about the 3000 sq m spa… 5 saunas, a Turkish bath, the hay room, the salt room, 1 indoor pool and 2 outdoor ones, the ice and cold water bucket room … the room with the tanning bed, the relaxation rooms, the beauty center, etc… you have to open all the doors and look. I was satisfied and we will definitely return… I forgot… my 63sqm suite was an apartment.
Para
Komentarz: 17 sie 2026
Pobyt: sie 2026
A beautiful property, but the service is not always up to a 4-star superior standard.
My husband and I stayed at the Romantik Hotel Santer in Dobbiaco from August 10 to 13. The hotel certainly has several strengths: the room we were assigned was very beautiful, spacious, well-kept, and pleasant, the pools are truly beautiful, and the common areas are well-maintained. A special mention also goes to the cleanliness, which we found exceptional, both in the room and in the common areas. The evening service staff were also always kind and helpful.
Precisely because we are talking about a 4-star superior hotel, however, we expected greater attention to various aspects of the service.
The first issue concerned the room television, which would turn on but remained with a black screen. We reported the problem immediately after arrival. A very kind staff member from the property intervened and tried to resolve it by replacing the remote control batteries, while acknowledging that he did not have the necessary technical skills. The following day the problem was still present and, despite our reports, we spent the entire stay without being able to use the television. In a property of this category, we would have expected the replacement of the device or, if it had not been possible to intervene quickly, the proposal of an alternative solution.
The breakfast, although overall varied, could also in our opinion be more in line with the hotel's level. The croissants seemed to us to be frozen products regenerated in the oven, and from a 4-star superior hotel we would have expected a greater presence of fresh pastries. The eggs are prepared to order, which we appreciate, but the service turned out to be rather slow on both mornings. I also recommend specifying how many eggs you would like, because the portion we received was decidedly small.
Some concerns about dinner as well. The first evening, the chef's welcome was lamb-based: a particular choice for a tasting intended indiscriminately for all guests, considering that it is a meat not liked by everyone. The following evening, there was also a first course with lamb ragù. We would have preferred a few more alternatives.
We therefore chose spaghetti aglio e olio: a very simple preparation and a rather small portion compared to our expectations. More generally, while acknowledging the research in the presentation of the dishes, the gastronomic proposal did not always convince us in relation to the category and price of the property.
Another small mix-up concerned the table assignment. The second evening we were accompanied to the dining room, but we found our table occupied. Only by asking for explanations did we discover that another one had been assigned to us. We saw the same situation happen with other guests too: it would be enough to inform them at the entrance to avoid unnecessary misunderstandings.
With the table change, the half-finished bottle of water left the previous evening was also lost, while on the new table we found one belonging to another room. We therefore ordered a new one, which was duly charged. The problem is certainly not the cost of the bottle, but rather the lack of attention in handling the mix-up.
The restaurant staff, I reiterate, were very kind and even apologized for the delays. The first evening, however, we waited over three-quarters of an hour before the dishes arrived from the kitchen. Some service procedures could also be better managed for a property of this category.
Some difficulties at the time of payment as well. At the time of booking, the entire amount of the stay had been pre-authorized on the card. Wishing to pay with a different card, it was explained to us that it would be necessary to wait because the person capable of handling the release was busy with service. Furthermore, we discovered that American Express was not accepted. In this case, too, we would have expected simpler and more immediate management.
Finally, the elevators are shared with the service staff, and especially in the morning, it happens frequently to find them occupied by laundry and cleaning carts.
In conclusion, the Romantik Hotel Santer undoubtedly has many qualities: our room was truly very beautiful, the pools are splendid, the environments are well-kept, and above all, the cleanliness is impeccable, an aspect that truly deserves to be highlighted. We also appreciated the courtesy of several staff members.
Our impression, however, is that some organizational and service aspects were not up to the expectations that one legitimately has when choosing and paying for a 4-star superior hotel. They are often small details, but in a facility of this level, it is precisely the details that make the difference.
With greater attention to the customer and better service organization, the hotel would certainly have the potential to offer a decidedly better experience.
Precisely because we are talking about a 4-star superior hotel, however, we expected greater attention to various aspects of the service.
The first issue concerned the room television, which would turn on but remained with a black screen. We reported the problem immediately after arrival. A very kind staff member from the property intervened and tried to resolve it by replacing the remote control batteries, while acknowledging that he did not have the necessary technical skills. The following day the problem was still present and, despite our reports, we spent the entire stay without being able to use the television. In a property of this category, we would have expected the replacement of the device or, if it had not been possible to intervene quickly, the proposal of an alternative solution.
The breakfast, although overall varied, could also in our opinion be more in line with the hotel's level. The croissants seemed to us to be frozen products regenerated in the oven, and from a 4-star superior hotel we would have expected a greater presence of fresh pastries. The eggs are prepared to order, which we appreciate, but the service turned out to be rather slow on both mornings. I also recommend specifying how many eggs you would like, because the portion we received was decidedly small.
Some concerns about dinner as well. The first evening, the chef's welcome was lamb-based: a particular choice for a tasting intended indiscriminately for all guests, considering that it is a meat not liked by everyone. The following evening, there was also a first course with lamb ragù. We would have preferred a few more alternatives.
We therefore chose spaghetti aglio e olio: a very simple preparation and a rather small portion compared to our expectations. More generally, while acknowledging the research in the presentation of the dishes, the gastronomic proposal did not always convince us in relation to the category and price of the property.
Another small mix-up concerned the table assignment. The second evening we were accompanied to the dining room, but we found our table occupied. Only by asking for explanations did we discover that another one had been assigned to us. We saw the same situation happen with other guests too: it would be enough to inform them at the entrance to avoid unnecessary misunderstandings.
With the table change, the half-finished bottle of water left the previous evening was also lost, while on the new table we found one belonging to another room. We therefore ordered a new one, which was duly charged. The problem is certainly not the cost of the bottle, but rather the lack of attention in handling the mix-up.
The restaurant staff, I reiterate, were very kind and even apologized for the delays. The first evening, however, we waited over three-quarters of an hour before the dishes arrived from the kitchen. Some service procedures could also be better managed for a property of this category.
Some difficulties at the time of payment as well. At the time of booking, the entire amount of the stay had been pre-authorized on the card. Wishing to pay with a different card, it was explained to us that it would be necessary to wait because the person capable of handling the release was busy with service. Furthermore, we discovered that American Express was not accepted. In this case, too, we would have expected simpler and more immediate management.
Finally, the elevators are shared with the service staff, and especially in the morning, it happens frequently to find them occupied by laundry and cleaning carts.
In conclusion, the Romantik Hotel Santer undoubtedly has many qualities: our room was truly very beautiful, the pools are splendid, the environments are well-kept, and above all, the cleanliness is impeccable, an aspect that truly deserves to be highlighted. We also appreciated the courtesy of several staff members.
Our impression, however, is that some organizational and service aspects were not up to the expectations that one legitimately has when choosing and paying for a 4-star superior hotel. They are often small details, but in a facility of this level, it is precisely the details that make the difference.
With greater attention to the customer and better service organization, the hotel would certainly have the potential to offer a decidedly better experience.
Para
Komentarz: 4 sie 2026
Pobyt: sie 2026
Excellent stay!
Very quiet hotel equipped with very beautiful facilities (pools and spa). Very varied buffet breakfast. We had chosen the "dinner" option and we were very satisfied with it. The cuisine is refined and the service efficient. The hotel is well located for discovering the wonderful panoramas of the Dolomites.
Anonimowy podróżny
Komentarz: 15 lip 2026
Pobyt: cze 2026
Unbelievable hotel! The decor of this hotel is magnificent it feels like it transports you back in time! The staff were all amazing, super helpful and accomodating of any requests. To top it off, its only a short walk into Dobbiaco and a few minutes from the rail and bus station! The Spa at this hotel is the best I have ever seen anywhere!
Para
Komentarz: 14 lip 2026
Pobyt: cze 2026
Stay away at all costs
The place was horrible and nothing like the pictures, there is nothing romantic about it just a huge parking in front of the property. The food was bad and be the staff was mean especially the management
Bardzo dobra lokalizacja
Alemagnastr, 4, 39034 Toblach, Włochy|1,57 km od centrum miasta
Zameldowanie i wymeldowanie
Zameldowanie od:
15:00
Wymeldowanie do:
11:00
Przydatne informacje
Zwierzęta domowe nie są akceptowane
Dzieci mogą spać w pokoju na dodatkowym łóżku.
Aby dowiedzieć się więcej o dostawianiu dodatkowych łóżek, skontaktuj się z hotelem.
Romantik Hotel Santer: częste pytania
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