Miapera Hotel & Spa - Special Class
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Krótkie informacje
Zameldowanie od: | 14:00 |
|---|---|
Wymeldowanie do: | 12:00 |
Zwierzęta domowe | Zwierzęta domowe nie są akceptowane |
Udogodnienia
Wi-Fi
Klimatyzacja
Transfer na lotnisko
Basen
Centrum fitness
Spa
Więcej na temat: Miapera Hotel & Spa - Special Class
Miapera Hotel & Spa - Special Class
Located just 1 km from both Taksim Square and Galata Tower, Miapera Hotel & Spa - Special Class impresses with a mix of historical charm and stylish decorations in Istanbul’s central Beyoglu district. License number: 12287
Opinie z: 
Anonimowy podróżny
Komentarz: 22 lip 2026
Pobyt: lip 2026
I experienced a few issues with key cards during my stay but the staff could not have been more helpful and apologetic and provided a room upgrade for the troubles, I loved the view of the British embassy and view of the city from my window! I also experienced delays in my airport transfer the next morning and again the staff were so helpful in trying to contact the company and helping me. I only wish i had time to explore the spa. I will definitely book again if i am back in Istanbul.
Anonimowy podróżny
Komentarz: 13 sie 2026
Pobyt: sie 2026
breakfast is good. Staff is not bad but they select room without refrigerator, no door lock, no soap in bathroom.
Anonimowy podróżny
Komentarz: 17 maj 2026
Pobyt: maj 2026
The ac didn’t work, the hotel claimed that they are in the process of moving the system from heating to cooling and it will take 3 days.
The TV and Telephone in the room did not work.
My room was unbearable hot because the sun was directly shining into the room during the day. At night, i opened a window to get some relief but that just let mosquitos in and i was bitten up. Needless to say i have not slept.
The hallway carpets were filthy. Breakfast was ok.
I moved out the next day. The hotel let me out of my 6 night booking but still charged me for 2 nights even though i only stayed one night.
The front desk was helpful and friendly.
The TV and Telephone in the room did not work.
My room was unbearable hot because the sun was directly shining into the room during the day. At night, i opened a window to get some relief but that just let mosquitos in and i was bitten up. Needless to say i have not slept.
The hallway carpets were filthy. Breakfast was ok.
I moved out the next day. The hotel let me out of my 6 night booking but still charged me for 2 nights even though i only stayed one night.
The front desk was helpful and friendly.
Podróżujący w grupie
Komentarz: 9 paź 2025
Date of stay: Night of September 26–27, 2025
Guests: Maria Churina and Ekaterina Sorokina
Room: 308
We booked Miapera Hotel & Spa for one night, from September 26 to 27, 2025.
During our stay, a fire broke out on the first floor of the hotel. The staff informed us that it was unsafe to remain in our room and offered to relocate us to two nearby hotels.
However, the alternative hotels provided were far below the standard of Miapera: both rooms smelled strongly of cigarettes, had a musty, old odor, and overall offered much lower comfort and cleanliness levels. We politely declined the relocation and agreed with the hotel management that they would issue a full refund for our booking.
We then checked into another hotel ourselves — the Troya Hotel, located on the same street. The rate was approximately 75 EUR, nearly identical to the Miapera booking price.
The Miapera staff assured us that our names were added to the refund list and that the refund would be processed within a week. Trusting their word, we continued our travels in Turkey.
However, more than 9 days have now passed, and we have not received any refund. When we tried to contact the hotel again, the staff stopped responding, and later one of them even stated that they would not be returning the money, despite their earlier promise.
This behavior is unacceptable and represents a serious breach of trust and customer service standards.
According to Article 8 of Turkish Consumer Protection Law No. 6502 (Tüketicinin Korunması Hakkında Kanun), the customer has the right to a refund when the service was not provided or became impossible due to reasons caused by the provider.
A fire is considered a force majeure situation, and therefore the hotel is responsible for offering equivalent accommodation or a full refund.
We urge Trip.com to investigate this case, as the hotel’s conduct reflects poorly on the platform and undermines customer confidence.
Miapera Hotel & Spa demonstrated a lack of responsibility, low customer orientation, and unprofessional attitude.
We strongly advise other travelers to avoid this hotel, and we request Trip.com to intervene and ensure that the refund is issued for the night we could not stay there due to the hotel’s internal incident.
Guests: Maria Churina and Ekaterina Sorokina
Room: 308
We booked Miapera Hotel & Spa for one night, from September 26 to 27, 2025.
During our stay, a fire broke out on the first floor of the hotel. The staff informed us that it was unsafe to remain in our room and offered to relocate us to two nearby hotels.
However, the alternative hotels provided were far below the standard of Miapera: both rooms smelled strongly of cigarettes, had a musty, old odor, and overall offered much lower comfort and cleanliness levels. We politely declined the relocation and agreed with the hotel management that they would issue a full refund for our booking.
We then checked into another hotel ourselves — the Troya Hotel, located on the same street. The rate was approximately 75 EUR, nearly identical to the Miapera booking price.
The Miapera staff assured us that our names were added to the refund list and that the refund would be processed within a week. Trusting their word, we continued our travels in Turkey.
However, more than 9 days have now passed, and we have not received any refund. When we tried to contact the hotel again, the staff stopped responding, and later one of them even stated that they would not be returning the money, despite their earlier promise.
This behavior is unacceptable and represents a serious breach of trust and customer service standards.
According to Article 8 of Turkish Consumer Protection Law No. 6502 (Tüketicinin Korunması Hakkında Kanun), the customer has the right to a refund when the service was not provided or became impossible due to reasons caused by the provider.
A fire is considered a force majeure situation, and therefore the hotel is responsible for offering equivalent accommodation or a full refund.
We urge Trip.com to investigate this case, as the hotel’s conduct reflects poorly on the platform and undermines customer confidence.
Miapera Hotel & Spa demonstrated a lack of responsibility, low customer orientation, and unprofessional attitude.
We strongly advise other travelers to avoid this hotel, and we request Trip.com to intervene and ensure that the refund is issued for the night we could not stay there due to the hotel’s internal incident.
Para
Komentarz: 19 wrz 2025
We had a lovely stay here. The pool was out of order, however the staff upgraded our room instead. Our room was beautiful and spacious, it was across two floors.
The staff were all lovely.
Breakfast was included, there was lots of choice, as well as plenty of tea, coffee and juice.
The location is perfect, central to walk to everything
10/10 would stay again
The staff were all lovely.
Breakfast was included, there was lots of choice, as well as plenty of tea, coffee and juice.
The location is perfect, central to walk to everything
10/10 would stay again
Doskonała lokalizacja
Kamer Hatun Mahallesi Mesrutiyet Caddesi No. 34, Beyoğlu , 34435, Stambuł, Turcja|3,16 km od centrum miasta
Zameldowanie i wymeldowanie
Zameldowanie od:
14:00
Wymeldowanie do:
12:00
Przydatne informacje
Zwierzęta domowe nie są akceptowane
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