White Gold Hotel & Spa
+ 81
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Krótkie informacje
Zameldowanie od: | 14:00 |
|---|---|
Wymeldowanie do: | 12:30 |
Zwierzęta domowe | Zwierzęta domowe nie są akceptowane |
Udogodnienia
Wi-Fi
Parking
Klimatyzacja
Basen
Centrum fitness
Spa
Więcej na temat: White Gold Hotel & Spa
White Gold Hotel & Spa
5-gwiazdkowy obiekt White Gold Hotel & Spa usytuowany jest przy plaży w miejscowości Alanya i oferuje wspólny salon, taras oraz bar. Oferta obiektu obejmuje całodobową recepcję, restaurację oraz plac zabaw. License number: 12023
Opinie z: 
Para
Komentarz: 30 sie 2026
Pobyt: sie 2026
White Gold Hotel- wonderful spa
I would rate the hotel 4 stars, but one of its greatest highlights is the wonderful SPA. The SPA manager, Mehmet, is very professional, polite, and makes sure that every guest feels comfortable and well looked after.
Special thanks to the massage therapist, Mehmet. The massage was extremely relaxing and performed with great professionalism and exceptional attention to detail. I felt completely at ease throughout the treatment.
The whole SPA visit was a truly enjoyable experience. I would definitely recommend the SPA and both Mehmets!
Special thanks to the massage therapist, Mehmet. The massage was extremely relaxing and performed with great professionalism and exceptional attention to detail. I felt completely at ease throughout the treatment.
The whole SPA visit was a truly enjoyable experience. I would definitely recommend the SPA and both Mehmets!
Odpowiedź hotelu
Komentarz: 2 wrz 2026
Thank you very much for your wonderful review! We are delighted that you enjoyed our SPA and had such a relaxing experience with Mehmet and our massage therapist Mehmet. We will gladly share your kind words with both of them. ❤️
We hope to welcome you again soon!
Kind regards,
White Gold Hotel & Spa
We hope to welcome you again soon!
Kind regards,
White Gold Hotel & Spa
Podróżujący z rodziną
Komentarz: 25 sie 2026
Pobyt: sie 2026
Extremely disappointing family holiday.
Our experience was extremely disappointing from start to finish. The receptionist was extremely rude and dismissive whenever we tried to raise genuine concerns.
We complained about a broken shower and unclean beds, but instead of having our issues properly addressed, we were repeatedly threatened with being thrown out of the hotel. We also asked for an iron and were refused, as we were told there was only one iron for the entire hotel for all the guests.
We constantly asked to speak to the Manager but they all claimed they were managers. I then asked to speak to the owner called Suleiman but we were told he is an angry person and would never speak to people like us.
The fridge in our room was also warm, meaning we were unable to safely store medication or keep drinks cold. This was particularly concerning when travelling with a young child.
If you are travelling with a toddler or young child, I honestly would not recommend wasting your time and money here. There were hardly any child-friendly activities or facilities. They had a so-called mini club, but it was always empty with the lights switched off. The crayons were broken and the paint pots were unclean and not suitable for children to use.
There was also no proper entertainment for children. The children's pool was just a small, shallow round pool with no slides or activities to keep children entertained.
My 3 year old daughter was extremely bored during the stay, so we ended up going out every day and paying extra for activities just to keep her entertained. This added unnecessary expense to what was supposed to be a family holiday.
The toiletries were also very poor. I would strongly recommend bringing your own. Although shampoo and body wash were provided, they were in old, battered containers with labels that were coming off, which did not give the impression that they were clean or well maintained.
On top of all this, several areas were unclean and the food was repeatedly the same, with very little variety throughout our stay.
Overall, the lack of child-friendly facilities, poor cleanliness, inadequate room amenities, repetitive food and the extremely rude and intimidating way complaints were handled made this a very unpleasant experience.
Families with toddlers or young children should seriously consider looking elsewhere.
We complained about a broken shower and unclean beds, but instead of having our issues properly addressed, we were repeatedly threatened with being thrown out of the hotel. We also asked for an iron and were refused, as we were told there was only one iron for the entire hotel for all the guests.
We constantly asked to speak to the Manager but they all claimed they were managers. I then asked to speak to the owner called Suleiman but we were told he is an angry person and would never speak to people like us.
The fridge in our room was also warm, meaning we were unable to safely store medication or keep drinks cold. This was particularly concerning when travelling with a young child.
If you are travelling with a toddler or young child, I honestly would not recommend wasting your time and money here. There were hardly any child-friendly activities or facilities. They had a so-called mini club, but it was always empty with the lights switched off. The crayons were broken and the paint pots were unclean and not suitable for children to use.
There was also no proper entertainment for children. The children's pool was just a small, shallow round pool with no slides or activities to keep children entertained.
My 3 year old daughter was extremely bored during the stay, so we ended up going out every day and paying extra for activities just to keep her entertained. This added unnecessary expense to what was supposed to be a family holiday.
The toiletries were also very poor. I would strongly recommend bringing your own. Although shampoo and body wash were provided, they were in old, battered containers with labels that were coming off, which did not give the impression that they were clean or well maintained.
On top of all this, several areas were unclean and the food was repeatedly the same, with very little variety throughout our stay.
Overall, the lack of child-friendly facilities, poor cleanliness, inadequate room amenities, repetitive food and the extremely rude and intimidating way complaints were handled made this a very unpleasant experience.
Families with toddlers or young children should seriously consider looking elsewhere.
Odpowiedź hotelu
Komentarz: 2 wrz 2026
Thank you for sharing your feedback. We are sorry that your experience did not meet your expectations. We always take our guests’ comments seriously and continuously work to improve our service. We respect every opinion and hope you may give us another opportunity in the future.
Kind regards,
White Gold Hotel & Spa
Kind regards,
White Gold Hotel & Spa
Podróżujący z rodziną
Komentarz: 24 sie 2026
Pobyt: sie 2026
Only good impressions, we’ll come again for sure
Very nice hotel, the service was amazing, the food was delicious and rooms very clean and beautiful. The animation program was exiting and we really enjoyed our stay in the hotel
Odpowiedź hotelu
Komentarz: 1 wrz 2026
Thank you very much for your wonderful review! We are delighted that you enjoyed our hotel, food, rooms, service and animation program. We truly appreciate your kind words and look forward to welcoming you back again! ❤️
Kind regards,
White Gold Hotel & Spa
Kind regards,
White Gold Hotel & Spa
Podróżujący z rodziną
Komentarz: 20 sie 2026
Pobyt: sie 2026
Very dissapointed
I am extremely disappointed with my experience at this hotel and do not believe it deserves a five-star rating. The quality of the services, food, cleanliness, and overall facilities was far below what I would expect from a five-star property.
The food was particularly disappointing. The selection was very limited, with turkey being served repeatedly and many dishes being excessively salty. The same types of food were served almost every day, with very few options suitable for children. Some of the food was not properly cooked and, overall, it was neither appetizing nor enjoyable.
The service was also very poor. The waiters often struggled to communicate with guests, which made it difficult to request assistance. On several occasions, items left on the table disappeared after we stepped away. There were also serious hygiene concerns in the dining areas, with ants and houseflies visible around and underneath tables, both indoors and outdoors. Additionally, ice cream for children was not included and had to be purchased separately.
The swimming pools were another major disappointment. Both the main pool and the children’s pool were visibly dirty and had mould in several areas. This is completely unacceptable, particularly for a hotel presenting itself as a five-star property.
The condition of the room was equally concerning. There was significant dirt underneath the bed, and the bathroom had mould and was not maintained to an acceptable standard. We also had to specifically ask the cleaners to make up the room. Most concerningly, a bedsheet went missing from our room. When I reported this to reception, I was told that they did not know what I was talking about, which was extremely frustrating and unprofessional.
Overall, this was one of the worst hotel experiences I have ever had. Based on the poor food quality, inadequate service, lack of cleanliness, hygiene problems, and poor maintenance of the facilities and rooms, I cannot understand how this hotel is rated as five-star. I would strongly recommend that the hotel management address these issues urgently and reconsider whether the current standard is consistent with a five-star rating.
The food was particularly disappointing. The selection was very limited, with turkey being served repeatedly and many dishes being excessively salty. The same types of food were served almost every day, with very few options suitable for children. Some of the food was not properly cooked and, overall, it was neither appetizing nor enjoyable.
The service was also very poor. The waiters often struggled to communicate with guests, which made it difficult to request assistance. On several occasions, items left on the table disappeared after we stepped away. There were also serious hygiene concerns in the dining areas, with ants and houseflies visible around and underneath tables, both indoors and outdoors. Additionally, ice cream for children was not included and had to be purchased separately.
The swimming pools were another major disappointment. Both the main pool and the children’s pool were visibly dirty and had mould in several areas. This is completely unacceptable, particularly for a hotel presenting itself as a five-star property.
The condition of the room was equally concerning. There was significant dirt underneath the bed, and the bathroom had mould and was not maintained to an acceptable standard. We also had to specifically ask the cleaners to make up the room. Most concerningly, a bedsheet went missing from our room. When I reported this to reception, I was told that they did not know what I was talking about, which was extremely frustrating and unprofessional.
Overall, this was one of the worst hotel experiences I have ever had. Based on the poor food quality, inadequate service, lack of cleanliness, hygiene problems, and poor maintenance of the facilities and rooms, I cannot understand how this hotel is rated as five-star. I would strongly recommend that the hotel management address these issues urgently and reconsider whether the current standard is consistent with a five-star rating.
Odpowiedź hotelu
Komentarz: 1 wrz 2026
Dear Guest,
Thank you for sharing your feedback. We are sorry to hear that your stay did not meet your expectations.
We would like to clarify that we take cleanliness, food quality, guest comfort and hygiene very seriously, and our teams work continuously to maintain our standards and assist our guests throughout their stay.
We are therefore surprised by some of the statements in this review, as they do not fully reflect the service provided or the feedback received during your stay. Had these concerns been brought to our management at the time, we would have been happy to investigate and address them immediately.
We respect every guest’s opinion, but we also believe that reviews should fairly reflect the actual experience.
Kind regards,
White Gold Hotel & Spa Management
Thank you for sharing your feedback. We are sorry to hear that your stay did not meet your expectations.
We would like to clarify that we take cleanliness, food quality, guest comfort and hygiene very seriously, and our teams work continuously to maintain our standards and assist our guests throughout their stay.
We are therefore surprised by some of the statements in this review, as they do not fully reflect the service provided or the feedback received during your stay. Had these concerns been brought to our management at the time, we would have been happy to investigate and address them immediately.
We respect every guest’s opinion, but we also believe that reviews should fairly reflect the actual experience.
Kind regards,
White Gold Hotel & Spa Management
Podróżujący z rodziną
Komentarz: 15 sie 2026
Pobyt: sie 2026
Nice experience
Verry enjoyable hotel, nice staff, nice walking path to the sea and a amazing pier. Amazing massager named Ahmed,gave a amazing massage for a good price and included gifts
Odpowiedź hotelu
Komentarz: 1 wrz 2026
Thank you very much for your lovely review! We are delighted that you enjoyed our hotel, the beach access and the pier. We are especially happy to hear that you had a great experience with Ahmed. We will gladly share your kind words with him.
We look forward to welcoming you again! ❤️
Kind regards,
White Gold Hotel & Spa
We look forward to welcoming you again! ❤️
Kind regards,
White Gold Hotel & Spa
Bardzo dobra lokalizacja
Gol Mah, Dadaşlar Cd. 2/1, Oba Mahallesi, 07460, Alanya, Turcja|4,4 km od centrum miasta
Zameldowanie i wymeldowanie
Zameldowanie od:
14:00
Wymeldowanie do:
12:30
Przydatne informacje
Zwierzęta domowe nie są akceptowane
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