Riviera Hotel & Spa
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Krótkie informacje
Zameldowanie od: | 14:00 |
|---|---|
Wymeldowanie do: | 12:00 |
Zwierzęta domowe | Zwierzęta domowe nie są akceptowane |
Udogodnienia
Wi-Fi
Parking
Klimatyzacja
Transfer na lotnisko
Basen
Centrum fitness
Więcej na temat: Riviera Hotel & Spa
Riviera Hotel & Spa
Hotel Riviera położony jest w otoczeniu palm, w pobliżu plaży Kleopatra i centrum Alanyi. Obiekt został całkowicie odnowiony w 201 4 roku. License number: 8539
Opinie z: 
Para
Komentarz: 10 lip 2026
Pobyt: lip 2026
Luxury Riviera!
Hello, finally we are back to our wonderful Riviera hotel&Spa.
Since last year we found Riviera changed for the better, especially the food has noticeably improved. Last year I didn't write anything because I was a bit disappointed (I thought - it's better not to write anything, maybe it will change) - no, the rooms are tidy as always, the staff and administration work just fine, but last year something was wrong with the kitchen - the food was not very tasty and the assortment WAS (2025) poor, even napkins were saved. This year (2026) the food has changed significantly, although the chefs (and other staff) are the same - it's very nice to see them all again!! So this year the food and assortment, and taste - without reproaches and many thanks! Just like resting in Turkey (a little criticism - sorry ) I would like to see (taste) lamb (kuzu ) dishes more often. We will rest for over a week and we can see that the rest in 2026 will be luxurious!!! Thanks Riviera!
I'll be back!
Since last year we found Riviera changed for the better, especially the food has noticeably improved. Last year I didn't write anything because I was a bit disappointed (I thought - it's better not to write anything, maybe it will change) - no, the rooms are tidy as always, the staff and administration work just fine, but last year something was wrong with the kitchen - the food was not very tasty and the assortment WAS (2025) poor, even napkins were saved. This year (2026) the food has changed significantly, although the chefs (and other staff) are the same - it's very nice to see them all again!! So this year the food and assortment, and taste - without reproaches and many thanks! Just like resting in Turkey (a little criticism - sorry ) I would like to see (taste) lamb (kuzu ) dishes more often. We will rest for over a week and we can see that the rest in 2026 will be luxurious!!! Thanks Riviera!
I'll be back!
Podróżujący z rodziną
Komentarz: 7 lip 2026
Pobyt: lip 2026
Nice hotel
Nice relaxed hotel with great service. Example: Our air conditioning did not work. I called the front desk and five minutes later there was one and fixed it. Another example: I lost my all inclusive bracelet, went up to the front desk. Two seconds later, I had a new one. I've also been to the big hotels in Side, and it gets a shit too much with constant annoying music at the pool, people with parrots who want to take a picture etc. At this hotel there were of course people who would sell drinks and so on at the pool, but they respected a no. Had heard a little bad things about Alanya, but we did not experience any of it. The location was also great. All in all a fat fat holiday mainly because of the hotel.
Podróżujący z rodziną
DK
Komentarz: 1 lip 2026
Pobyt: maj 2026
Nice hotel.
Really good hotel, with really good and varied food. And a Cafe with bar and coffee, cake, fruit and ice cream all day long.
The only negative was that there was a hairdresser course with 30 women for a whole week, which was so noisy, loud music,hugging, talking in the headset, applauding, at one pool. Quite the genes and even at the other pool you could hear them.
I won't see that again.
The only negative was that there was a hairdresser course with 30 women for a whole week, which was so noisy, loud music,hugging, talking in the headset, applauding, at one pool. Quite the genes and even at the other pool you could hear them.
I won't see that again.
Podróżujący z rodziną
Komentarz: 30 cze 2026
Pobyt: cze 2026
Not Suitable for Families
I cannot recommend this hotel.
The hotel itself was nice, and the waiters and housekeeping staff were friendly. HOWEVER...
A group of around 20 Turkish men arrived at the hotel to celebrate. Several guests complained about their behaviour, but the hotel did absolutely nothing to address the situation.
They were allowed to drink THEIR OWN ALCOHOL freely at the pool, and the hotel even provided them with coolers to keep their drinks cold. They took over the shallow children's pool, threw their cigarette butts into it, and the hotel allowed them to play their own music at full volume, forcing everyone else to listen to it.
The atmosphere around the pool became so chaotic that it was no longer safe to let children stay there, and we didn't feel comfortable using the pool ourselves. Beer glasses were left all around the pool area. The group behaved aggressively towards other guests, shouting and applauding whenever they managed to make people leave the pool. Despite this, the hotel staff did nothing to stop them.
When we spoke to the hotel manager, his solution was to suggest that WE should move to the beach instead!
At a hotel of this price and standard, every guest should be able to enjoy their holiday, and the same rules should apply to everyone. Instead, it felt as though other guests were treated unfairly while everything was allowed for the hotel's fellow countrymen.
I will never return to this hotel, and I sincerely hope that no other family with children has to experience what we did. If you encounter any problems during your stay, be prepared: the hotel has no intention of resolving them..
The hotel itself was nice, and the waiters and housekeeping staff were friendly. HOWEVER...
A group of around 20 Turkish men arrived at the hotel to celebrate. Several guests complained about their behaviour, but the hotel did absolutely nothing to address the situation.
They were allowed to drink THEIR OWN ALCOHOL freely at the pool, and the hotel even provided them with coolers to keep their drinks cold. They took over the shallow children's pool, threw their cigarette butts into it, and the hotel allowed them to play their own music at full volume, forcing everyone else to listen to it.
The atmosphere around the pool became so chaotic that it was no longer safe to let children stay there, and we didn't feel comfortable using the pool ourselves. Beer glasses were left all around the pool area. The group behaved aggressively towards other guests, shouting and applauding whenever they managed to make people leave the pool. Despite this, the hotel staff did nothing to stop them.
When we spoke to the hotel manager, his solution was to suggest that WE should move to the beach instead!
At a hotel of this price and standard, every guest should be able to enjoy their holiday, and the same rules should apply to everyone. Instead, it felt as though other guests were treated unfairly while everything was allowed for the hotel's fellow countrymen.
I will never return to this hotel, and I sincerely hope that no other family with children has to experience what we did. If you encounter any problems during your stay, be prepared: the hotel has no intention of resolving them..
Podróżujący z rodziną
Komentarz: 26 cze 2026
Pobyt: cze 2026
Very poor experience with Apollo Travel and Riviera Hotel & Spa
We were placed at Riviera Hotel & Spa, where a group of around 20–25 young people were staying. This group took up far too much space and completely ruined the experience for other guests. They occupied the pool area for hours every day, left their drinks everywhere, and were extremely noisy. They played their own music and shouted loudly, making it impossible to relax—even in our room with the windows closed, we could clearly hear them.
The group was also intrusive towards other guests, especially young women, whom they approached and disturbed.
The hotel staff was unfortunately useless. The reception kept sending us from one employee to another without taking responsibility. When we finally spoke to the manager, she was unpleasant and not helpful at all. She claimed she had already spoken to the group, but their behavior did not change at all, which makes it hard to believe her.
There were constantly no available sunbeds, and the overall level of service was very poor. At no point did the staff take any initiative to help or follow up, even though we passed the reception multiple times.
What was most unacceptable was that the manager gave misleading information. She claimed that the hotel cannot see who books through charter travel agencies, which seems very unlikely since booking always includes age and number of guests. This came across as unprofessional and dishonest.
The experience was so bad that we ended up spending our own money to go to other places just to get some peace and enjoy the last days of our vacation.
About Apollo Travel:
Apollo Travel was also not helpful. Their response time to messages was very slow, and the communication felt disengaged. When we called, they said they “understood our situation,” but the only solution they offered was for us to pay extra to move to another hotel.
It is completely unreasonable that we, as customers, have to pay extra to escape a hotel that they cooperate with and that clearly does not meet basic standards.
Conclusion:
This experience ruined the last two days of our vacation. Both Riviera Hotel & Spa and Apollo Travel showed a lack of responsibility, poor service, and unprofessional handling. I cannot recommend traveling with Apollo or staying at this hotel.
The group was also intrusive towards other guests, especially young women, whom they approached and disturbed.
The hotel staff was unfortunately useless. The reception kept sending us from one employee to another without taking responsibility. When we finally spoke to the manager, she was unpleasant and not helpful at all. She claimed she had already spoken to the group, but their behavior did not change at all, which makes it hard to believe her.
There were constantly no available sunbeds, and the overall level of service was very poor. At no point did the staff take any initiative to help or follow up, even though we passed the reception multiple times.
What was most unacceptable was that the manager gave misleading information. She claimed that the hotel cannot see who books through charter travel agencies, which seems very unlikely since booking always includes age and number of guests. This came across as unprofessional and dishonest.
The experience was so bad that we ended up spending our own money to go to other places just to get some peace and enjoy the last days of our vacation.
About Apollo Travel:
Apollo Travel was also not helpful. Their response time to messages was very slow, and the communication felt disengaged. When we called, they said they “understood our situation,” but the only solution they offered was for us to pay extra to move to another hotel.
It is completely unreasonable that we, as customers, have to pay extra to escape a hotel that they cooperate with and that clearly does not meet basic standards.
Conclusion:
This experience ruined the last two days of our vacation. Both Riviera Hotel & Spa and Apollo Travel showed a lack of responsibility, poor service, and unprofessional handling. I cannot recommend traveling with Apollo or staying at this hotel.
Doskonała lokalizacja
Saray, Güzelyalı Cd. No:32, Saray Mahallesi, 07400, Alanya, Turcja|1,51 km od centrum miasta
Zameldowanie i wymeldowanie
Zameldowanie od:
14:00
Wymeldowanie do:
12:00
Przydatne informacje
Zwierzęta domowe nie są akceptowane
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