Djerba Aqua Resort
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Krótkie informacje
Zameldowanie od: | 14:00 |
|---|---|
Wymeldowanie do: | 12:00 |
Zwierzęta domowe | Zwierzęta domowe nie są akceptowane |
Udogodnienia
Wi-Fi
Parking
Klimatyzacja
Basen
Centrum fitness
Spa
Więcej na temat: Djerba Aqua Resort
Djerba Aqua Resort
Obiekt Djerba Aqua Resort usytuowany jest w mieście Midun na wyspie Dżerba, zaledwie 200 metrów od plaży. Hotel dysponuje 4 basenami, kortami tenisowymi i centrum spa oraz centrum odnowy biologicznej.
Opinie z: 
Podróżujący z rodziną
Komentarz: 31 lip 2026
Excellent family resort
We have stayed at the Aqua Resort in Djerba twice now. Both times we have had a good time and also with all travel a couple of issues.
Positives:
The entertainment team: this team works extremely hard for everyone staying at the resort. Their energy is unsurpassed. They deliver activities across all age ranges, put on evening shows, host the kids club, do yoga, poolside activities and more.
The restaurant and kitchen staff: the Chef and cooks have the gargantuan task of catering three times a day for hundreds of holiday makers. To produce the many choices they offer is nothing but outstanding. The staff work long hours to ensure that people are catered for, as well as providing afternoon snacks. The attendants in the restaurant know the clientele very well and will always go the extra mile.
Cleaning staff and gardeners: the silent unsung heroes. The cleaners did a fantastic job of keeping the room clean and the corridors, and always left us with necessities without us having to ask. It was always a pleasure to return to the room and finding everything spotless. This gratitude also extends to the cleaners who manage the grounds, often before any guests are awake to ensure the areas are looking there best for visiters. The gardeners can be seen working meticulously in the grounds to ensure that the plants look the best. I had the absolute pleasure of talking to a few of them early in the mornings.
The bar staff: what can I say. These men work extremely hard to keep residents refreshed through a long day. Often having to put up with people who are not pleasant, but they do their job professionally. This praise also goes to the staff who collect the glasses from around the pool and who do a hundred different jobs that makes the residents stay enjoyable.
Hints and tips:
The restaurant opening times are displayed outside the restaurant. 6am breakfast. 12:30pm lunch. 7pm dinner.
Pools: there are other pools around the resort (salt water) other than the main one (not salt water). The pool next to the sister hotel has slides.
There are lots of ants and these can get into your room if you leave sweets or sugary drinks lying about. We put sweets locked away in the fridge, cleaned glasses after using them and disposing of sweet wrappers in the communal bins. After one day we did not see any ants in the room.
Mosquitoes....if like me you are a open restaurant to them be prepared, especially for the tiger mosquitoe who does not make a noise and targets you up to 2ft off the ground. Forget your Channel or your Paco Rabane your new fragrance is DEET and lots of it. We limited them in the room by ensuring the patio door was closed all the time.
Queuing at the bar: it is an orderly queue to get a drink with each person being served one after another.
Exchanging money at the hotel: Insist on a receipt - it is the law for licensed hotels and other places who exchange money. If reception will not give you a receipt insist on speaking to the Manager. Exchange rate are set by the the government, so without a receipt firstly you will not know if you are receiving less money than you should and secondly you will have no proof where you got the money from. Without a receipt you will not be able to exchange money back at the airport.
Taxi's: Taxi's are excellent in Djerba and so cheap. They are an excellent way of getting to places without going through expensive tour operators. Our tour operator arranged transfer back to the airport let us down at 6am so we flagged a taxi down and it cost us £5. Other than at the Soukes - where it took a bit longer to get a taxi, we had no issues.
Soukes: An enjoyable day. Stay strong, firm but pleasnant. There is a lovely fixed price place where you will not get hassled and the owner is a lovely man. As with all Soukes tourists are the gold, unless you want to see a mans spice shop or need a new rug don't go. It is not a large area, so they will soon get to know you are not interested and then talk to you and have a laugh with you.
Crocodile farm: Absolute must do. Excellent museums and excellent food.
Aqua park: An excellent day out. Very affordable and the food is excellent. Just be aware, it is all salt water.
Resolving issues:
I did have a few issues during the stay that not only impacted me but also potentially other visitors. As the issues spanned multiple areas I asked to speak to the manager (rather than the individual section managers) as I wanted to make him aware in the first instance, as running a complex operation the size of Aqua resort him and his management team can not be across everything. I had a very pleasant and constructive meeting with him and his team. All issues were resolved within two hours. He then took time out to follow up with myself. I would like to personally thank him for this and also his excellent team.
I would suggest that if anything is not right, talk to the hotel first and the relevant manager as they are extremely receptive and really want to improve guest enjoyment.
Chambre 95
Positives:
The entertainment team: this team works extremely hard for everyone staying at the resort. Their energy is unsurpassed. They deliver activities across all age ranges, put on evening shows, host the kids club, do yoga, poolside activities and more.
The restaurant and kitchen staff: the Chef and cooks have the gargantuan task of catering three times a day for hundreds of holiday makers. To produce the many choices they offer is nothing but outstanding. The staff work long hours to ensure that people are catered for, as well as providing afternoon snacks. The attendants in the restaurant know the clientele very well and will always go the extra mile.
Cleaning staff and gardeners: the silent unsung heroes. The cleaners did a fantastic job of keeping the room clean and the corridors, and always left us with necessities without us having to ask. It was always a pleasure to return to the room and finding everything spotless. This gratitude also extends to the cleaners who manage the grounds, often before any guests are awake to ensure the areas are looking there best for visiters. The gardeners can be seen working meticulously in the grounds to ensure that the plants look the best. I had the absolute pleasure of talking to a few of them early in the mornings.
The bar staff: what can I say. These men work extremely hard to keep residents refreshed through a long day. Often having to put up with people who are not pleasant, but they do their job professionally. This praise also goes to the staff who collect the glasses from around the pool and who do a hundred different jobs that makes the residents stay enjoyable.
Hints and tips:
The restaurant opening times are displayed outside the restaurant. 6am breakfast. 12:30pm lunch. 7pm dinner.
Pools: there are other pools around the resort (salt water) other than the main one (not salt water). The pool next to the sister hotel has slides.
There are lots of ants and these can get into your room if you leave sweets or sugary drinks lying about. We put sweets locked away in the fridge, cleaned glasses after using them and disposing of sweet wrappers in the communal bins. After one day we did not see any ants in the room.
Mosquitoes....if like me you are a open restaurant to them be prepared, especially for the tiger mosquitoe who does not make a noise and targets you up to 2ft off the ground. Forget your Channel or your Paco Rabane your new fragrance is DEET and lots of it. We limited them in the room by ensuring the patio door was closed all the time.
Queuing at the bar: it is an orderly queue to get a drink with each person being served one after another.
Exchanging money at the hotel: Insist on a receipt - it is the law for licensed hotels and other places who exchange money. If reception will not give you a receipt insist on speaking to the Manager. Exchange rate are set by the the government, so without a receipt firstly you will not know if you are receiving less money than you should and secondly you will have no proof where you got the money from. Without a receipt you will not be able to exchange money back at the airport.
Taxi's: Taxi's are excellent in Djerba and so cheap. They are an excellent way of getting to places without going through expensive tour operators. Our tour operator arranged transfer back to the airport let us down at 6am so we flagged a taxi down and it cost us £5. Other than at the Soukes - where it took a bit longer to get a taxi, we had no issues.
Soukes: An enjoyable day. Stay strong, firm but pleasnant. There is a lovely fixed price place where you will not get hassled and the owner is a lovely man. As with all Soukes tourists are the gold, unless you want to see a mans spice shop or need a new rug don't go. It is not a large area, so they will soon get to know you are not interested and then talk to you and have a laugh with you.
Crocodile farm: Absolute must do. Excellent museums and excellent food.
Aqua park: An excellent day out. Very affordable and the food is excellent. Just be aware, it is all salt water.
Resolving issues:
I did have a few issues during the stay that not only impacted me but also potentially other visitors. As the issues spanned multiple areas I asked to speak to the manager (rather than the individual section managers) as I wanted to make him aware in the first instance, as running a complex operation the size of Aqua resort him and his management team can not be across everything. I had a very pleasant and constructive meeting with him and his team. All issues were resolved within two hours. He then took time out to follow up with myself. I would like to personally thank him for this and also his excellent team.
I would suggest that if anything is not right, talk to the hotel first and the relevant manager as they are extremely receptive and really want to improve guest enjoyment.
Chambre 95
Odpowiedź hotelu
Komentarz: 1 sie 2026
Dear Stephen,
Thank you sincerely for taking the time to write such an exceptionally detailed and thoughtful review following your second stay with us.
It was a genuine pleasure and a true privilege to have had the opportunity to meet you personally. Our conversation was not only constructive but also deeply appreciated, as it reflected your objective approach and your genuine desire to help us continue improving the experience we offer to our guests.
Your recognition of the dedication shown by every department means more to us than words can express. From our animation team, whose enthusiasm brings life to the resort every day, to our chefs and restaurant staff, housekeeping, gardeners, bar teams and every colleague working behind the scenes, your kind words are a wonderful tribute to the passion, professionalism and commitment they demonstrate day after day. We will proudly share your message with all of them, as it will undoubtedly be a tremendous source of pride and motivation.
We are particularly grateful that you highlighted not only the quality of our services but also the efforts of those who often work quietly in the background to ensure that every guest enjoys a memorable holiday. They truly are the heart of our resort.
I would also like to thank you for the confidence you placed in us by bringing your observations directly to my attention during your stay. We firmly believe that listening to our guests is one of the most valuable tools for continuous improvement. Being able to respond promptly and seeing that our actions contributed positively to the remainder of your holiday was immensely rewarding for both myself and my entire management team.
Finally, thank you for encouraging future guests to share any concerns with us while they are at the resort. We remain fully committed to being available, approachable and responsive, because every comment represents an opportunity to improve and to ensure that every guest leaves with wonderful memories.
We are honoured by your trust and your loyalty in choosing Djerba Aqua Resort for a second time, and we sincerely hope to have the pleasure of welcoming you back for a third visit in the near future.
Until then, please accept my warmest wishes and my heartfelt thanks once again.
Kind regards,
Skander Missaoui
Manager
Thank you sincerely for taking the time to write such an exceptionally detailed and thoughtful review following your second stay with us.
It was a genuine pleasure and a true privilege to have had the opportunity to meet you personally. Our conversation was not only constructive but also deeply appreciated, as it reflected your objective approach and your genuine desire to help us continue improving the experience we offer to our guests.
Your recognition of the dedication shown by every department means more to us than words can express. From our animation team, whose enthusiasm brings life to the resort every day, to our chefs and restaurant staff, housekeeping, gardeners, bar teams and every colleague working behind the scenes, your kind words are a wonderful tribute to the passion, professionalism and commitment they demonstrate day after day. We will proudly share your message with all of them, as it will undoubtedly be a tremendous source of pride and motivation.
We are particularly grateful that you highlighted not only the quality of our services but also the efforts of those who often work quietly in the background to ensure that every guest enjoys a memorable holiday. They truly are the heart of our resort.
I would also like to thank you for the confidence you placed in us by bringing your observations directly to my attention during your stay. We firmly believe that listening to our guests is one of the most valuable tools for continuous improvement. Being able to respond promptly and seeing that our actions contributed positively to the remainder of your holiday was immensely rewarding for both myself and my entire management team.
Finally, thank you for encouraging future guests to share any concerns with us while they are at the resort. We remain fully committed to being available, approachable and responsive, because every comment represents an opportunity to improve and to ensure that every guest leaves with wonderful memories.
We are honoured by your trust and your loyalty in choosing Djerba Aqua Resort for a second time, and we sincerely hope to have the pleasure of welcoming you back for a third visit in the near future.
Until then, please accept my warmest wishes and my heartfelt thanks once again.
Kind regards,
Skander Missaoui
Manager
Podróżujący z rodziną
Komentarz: 1 sie 2026
Love Djerba
We stayed there for 7 days, 2 adults and a 10y old child. We arrived in the middle of a heatwave, with several electricity breaks, with an early flight.
Although the room is not ready until 2pm, the hotel staff looked after us, offering drinks and rest space in the lobby. Thank you reception staff for all your help!! Our room, although it faced the pool, it was quiet at nightime and the balcony doors provided soundproofing.
We were able to use amnesties until we got our room, including lunch, bar and pool . The reception staff are very helpful and kind, good english speaking. Rooms were cleaned every day, towels replaced daily. Thank you to the cleaning ladies. The main pool can get a little bit crowded and no sunloungers available- however the hotel has another 2 pools ( with saltwater if you are not bothered) - one with slides and one without, which has plenty of spaces. Access to the Aquapark Pirate is not free- we payed around 38 pounds for entry ( 3 tickets).
Beach is not too far away. The beach has security on site and police patrol is quite frequent. There is a hotel bar on the beach that provides drinks for the hotel guests and a toilet/ showers. We felt safe, as most of the times just me and my daughter were going to the beach by ourselves. Towels ( we had 3) can be loaned for 30 pounds deposit- and changed daily at the pool - we received the depozit back at the end of our stay.
Food was good, with great variety and on the spot cooked dishes like fish, shrimp, lamb or beef. Rice, vegetables, fruits, icecream, chips, nuggets, pasta or pizza were also available daily. I have tried a few tunisian dishes as well and they tasted amazing. Breakfast also had variety, with freshly cooked ommlettes, boiled eggs, scrammbled eggs, sausages( chicken) cheese, cold meat and fruits. Thank you to the restaurant staff for the quick turnaround of tables. The hotel offers 1 bottle of water at lunch and 2 bottles of water at dinner for each room.
The hotel has a bar in the main building that serves drinks and another outside bar near the main pool. Thank you to the bar staff for all the ice coffees :) in the afternoon, pancakes, sweets and fruits were served at the pool.
The only inconvenience was that there were not enought drink dispensing machines available ( 1 of each) in the restaurant, leading to queues or empty machines.
Entertainment team worked hard and had lovely animation programs, we also had a beautiful party for Republic Day on the beach, with fire shows, camels and horseriding.
We also went out to surrounding restaurants and Houmt Souk or Djerbahood by taxi, which we ordered through the hotel reception. Our taxi driver Hamza was amazing and made us enjoy our stay, especially being the first time in Tunisia. Thank you, Hamza for the best time in Djerba!
Overall, we had a great time, although mosquitos bit us like crazy :)
Would we come back? Absolutely!!! Thank you everyone for the best holiday!
Although the room is not ready until 2pm, the hotel staff looked after us, offering drinks and rest space in the lobby. Thank you reception staff for all your help!! Our room, although it faced the pool, it was quiet at nightime and the balcony doors provided soundproofing.
We were able to use amnesties until we got our room, including lunch, bar and pool . The reception staff are very helpful and kind, good english speaking. Rooms were cleaned every day, towels replaced daily. Thank you to the cleaning ladies. The main pool can get a little bit crowded and no sunloungers available- however the hotel has another 2 pools ( with saltwater if you are not bothered) - one with slides and one without, which has plenty of spaces. Access to the Aquapark Pirate is not free- we payed around 38 pounds for entry ( 3 tickets).
Beach is not too far away. The beach has security on site and police patrol is quite frequent. There is a hotel bar on the beach that provides drinks for the hotel guests and a toilet/ showers. We felt safe, as most of the times just me and my daughter were going to the beach by ourselves. Towels ( we had 3) can be loaned for 30 pounds deposit- and changed daily at the pool - we received the depozit back at the end of our stay.
Food was good, with great variety and on the spot cooked dishes like fish, shrimp, lamb or beef. Rice, vegetables, fruits, icecream, chips, nuggets, pasta or pizza were also available daily. I have tried a few tunisian dishes as well and they tasted amazing. Breakfast also had variety, with freshly cooked ommlettes, boiled eggs, scrammbled eggs, sausages( chicken) cheese, cold meat and fruits. Thank you to the restaurant staff for the quick turnaround of tables. The hotel offers 1 bottle of water at lunch and 2 bottles of water at dinner for each room.
The hotel has a bar in the main building that serves drinks and another outside bar near the main pool. Thank you to the bar staff for all the ice coffees :) in the afternoon, pancakes, sweets and fruits were served at the pool.
The only inconvenience was that there were not enought drink dispensing machines available ( 1 of each) in the restaurant, leading to queues or empty machines.
Entertainment team worked hard and had lovely animation programs, we also had a beautiful party for Republic Day on the beach, with fire shows, camels and horseriding.
We also went out to surrounding restaurants and Houmt Souk or Djerbahood by taxi, which we ordered through the hotel reception. Our taxi driver Hamza was amazing and made us enjoy our stay, especially being the first time in Tunisia. Thank you, Hamza for the best time in Djerba!
Overall, we had a great time, although mosquitos bit us like crazy :)
Would we come back? Absolutely!!! Thank you everyone for the best holiday!
Podróżujący z rodziną
Komentarz: 1 sie 2026
Best hotel I’ve stayed at
This is my second stay at Djerba Aqua Resort this year, and I honestly couldn’t wait to come back. From the moment you arrive, you’re made to feel so welcome.
The biggest highlight of this hotel has to be the animation team. They work tirelessly from morning until night, putting so much energy into making sure everyone has an amazing holiday. They don’t just entertain you—they make you feel like part of the family. They go above and beyond for every guest, and it’s because of them that this hotel has such a warm, friendly atmosphere.
The food is absolutely excellent. There is so much choice every day, with something for everyone. Whether you like local Tunisian dishes or international cuisine, the variety is incredible, and everything is fresh and delicious.
The hotel itself is beautiful, clean, and well looked after. The staff are friendly and always happy to help, making your stay even more enjoyable.
I genuinely cannot fault this place. That’s exactly why I’ve returned for a second time this year, and it certainly won’t be my last. If you’re thinking of visiting Djerba, I would highly recommend staying at Djerba Aqua Resort. Thank you to everyone for making another holiday so special—I already can’t wait to come back!
The biggest highlight of this hotel has to be the animation team. They work tirelessly from morning until night, putting so much energy into making sure everyone has an amazing holiday. They don’t just entertain you—they make you feel like part of the family. They go above and beyond for every guest, and it’s because of them that this hotel has such a warm, friendly atmosphere.
The food is absolutely excellent. There is so much choice every day, with something for everyone. Whether you like local Tunisian dishes or international cuisine, the variety is incredible, and everything is fresh and delicious.
The hotel itself is beautiful, clean, and well looked after. The staff are friendly and always happy to help, making your stay even more enjoyable.
I genuinely cannot fault this place. That’s exactly why I’ve returned for a second time this year, and it certainly won’t be my last. If you’re thinking of visiting Djerba, I would highly recommend staying at Djerba Aqua Resort. Thank you to everyone for making another holiday so special—I already can’t wait to come back!
Odpowiedź hotelu
Komentarz: 1 sie 2026
Dear Hayley,
What a wonderful review to receive! Thank you so much for choosing Djerba Aqua Resort once again. The fact that you returned for a second stay this year is undoubtedly one of the greatest compliments we could receive, and knowing that you were already looking forward to coming back means the world to us.
We are especially delighted that our animation team made such a lasting impression on you. Your words perfectly capture the spirit they strive to create every day: not simply entertaining our guests, but making everyone feel genuinely welcomed, valued, and part of one big family. We will proudly share your heartfelt compliments with the entire team, who will be thrilled to know their passion and dedication helped make your holiday so memorable.
It is equally rewarding to read that you enjoyed the variety and quality of our cuisine, the cleanliness of the resort, and the friendliness of our staff. Every department works hand in hand to provide an enjoyable and memorable holiday experience, and your recognition is a wonderful source of motivation for all of us.
Your recommendation to future travellers is deeply appreciated and means more to us than words can express.
We are already looking forward to welcoming you back for your third stay and to creating even more unforgettable memories together. Until then, we wish you all the very best and thank you once again for your trust and loyalty.
Warmest regards,
Skander Missaoui
Manager
What a wonderful review to receive! Thank you so much for choosing Djerba Aqua Resort once again. The fact that you returned for a second stay this year is undoubtedly one of the greatest compliments we could receive, and knowing that you were already looking forward to coming back means the world to us.
We are especially delighted that our animation team made such a lasting impression on you. Your words perfectly capture the spirit they strive to create every day: not simply entertaining our guests, but making everyone feel genuinely welcomed, valued, and part of one big family. We will proudly share your heartfelt compliments with the entire team, who will be thrilled to know their passion and dedication helped make your holiday so memorable.
It is equally rewarding to read that you enjoyed the variety and quality of our cuisine, the cleanliness of the resort, and the friendliness of our staff. Every department works hand in hand to provide an enjoyable and memorable holiday experience, and your recognition is a wonderful source of motivation for all of us.
Your recommendation to future travellers is deeply appreciated and means more to us than words can express.
We are already looking forward to welcoming you back for your third stay and to creating even more unforgettable memories together. Until then, we wish you all the very best and thank you once again for your trust and loyalty.
Warmest regards,
Skander Missaoui
Manager
Podróżujący z rodziną
Komentarz: 31 lip 2026
Wonderfull Kids Club and Animation Team
We stayed at Aqua Resort Djerba from July 21 to July 28, 2026, and we would like to say a huge thank you to the entire animation team for making our holiday so special.
A very special thank you goes to Houyem and Rudy, who took such wonderful care of our daughters (4 and 6 years old). They were excited to go to the Kids Club every single day and couldn’t wait for the evening Mini Disco. As parents, it meant so much to see them so happy and eager to join every activity.
Even though our daughters don’t speak French and only know a little English, Houyem and Rudy always found a way to communicate with them, make them feel welcome, and involve them in every activity. Their warmth, patience, and genuine care meant that the language barrier was never a problem.
We truly appreciated your kindness and the variety of activities you organized, not only in the Kids Club but also outside, such as on the beach and in other areas of the resort. Every day brought something new and exciting for the children.
The entire animation team was always smiling, enthusiastic, energetic, and full of positive vibes. It was clear that you do your job with passion and from the heart, and that made a real difference to our holiday.
Thank you all for your hard work and dedication. We send you our warmest greetings and wish each of you all the best for the future. Keep up the fantastic work!
A very special thank you goes to Houyem and Rudy, who took such wonderful care of our daughters (4 and 6 years old). They were excited to go to the Kids Club every single day and couldn’t wait for the evening Mini Disco. As parents, it meant so much to see them so happy and eager to join every activity.
Even though our daughters don’t speak French and only know a little English, Houyem and Rudy always found a way to communicate with them, make them feel welcome, and involve them in every activity. Their warmth, patience, and genuine care meant that the language barrier was never a problem.
We truly appreciated your kindness and the variety of activities you organized, not only in the Kids Club but also outside, such as on the beach and in other areas of the resort. Every day brought something new and exciting for the children.
The entire animation team was always smiling, enthusiastic, energetic, and full of positive vibes. It was clear that you do your job with passion and from the heart, and that made a real difference to our holiday.
Thank you all for your hard work and dedication. We send you our warmest greetings and wish each of you all the best for the future. Keep up the fantastic work!
Odpowiedź hotelu
Komentarz: 1 sie 2026
Dear Gabriela,
Thank you so much for your wonderful and heartfelt review. Reading such kind words is truly rewarding for all of us.
We are delighted to know that your family enjoyed such a memorable holiday at Djerba Aqua Resort, and it brings us immense joy to learn that your daughters looked forward to the Kids Club and the Mini Disco every single day. Creating unforgettable moments for our youngest guests is one of our greatest ambitions.
Your special recognition of Houyem and Rudy means a great deal to us. Their kindness, patience, creativity, and ability to make every child feel included—regardless of language,perfectly reflect the values we strive to uphold every day. We will be sure to share your lovely comments with them, as they will be incredibly proud to know they made such a positive impact on your family's holiday.
We are equally grateful for your compliments to our entire animation team. Their enthusiasm, energy, and genuine passion for creating joyful experiences are what make the atmosphere at our resort so unique, and your appreciation is the greatest reward they could receive.
It was a true pleasure to welcome your family, and we sincerely hope to have the opportunity to create many more wonderful memories with you and your daughters in the future.
Until then, we wish you and your family all the very best and look forward to welcoming you back to Djerba Aqua Resort for another unforgettable stay.
Warm regards,
Skander Missaoui
Manager
Thank you so much for your wonderful and heartfelt review. Reading such kind words is truly rewarding for all of us.
We are delighted to know that your family enjoyed such a memorable holiday at Djerba Aqua Resort, and it brings us immense joy to learn that your daughters looked forward to the Kids Club and the Mini Disco every single day. Creating unforgettable moments for our youngest guests is one of our greatest ambitions.
Your special recognition of Houyem and Rudy means a great deal to us. Their kindness, patience, creativity, and ability to make every child feel included—regardless of language,perfectly reflect the values we strive to uphold every day. We will be sure to share your lovely comments with them, as they will be incredibly proud to know they made such a positive impact on your family's holiday.
We are equally grateful for your compliments to our entire animation team. Their enthusiasm, energy, and genuine passion for creating joyful experiences are what make the atmosphere at our resort so unique, and your appreciation is the greatest reward they could receive.
It was a true pleasure to welcome your family, and we sincerely hope to have the opportunity to create many more wonderful memories with you and your daughters in the future.
Until then, we wish you and your family all the very best and look forward to welcoming you back to Djerba Aqua Resort for another unforgettable stay.
Warm regards,
Skander Missaoui
Manager
Podróżujący z rodziną
Komentarz: 27 lip 2026
No more ever.
The services do not correspond to the size of the hotel in any way. The dining room is unbearably hot, there are always queues for something. Half of the things work half-heartedly, or rather not at all. The plates and glass are dirty, the staff is not even able to put the appropriate number of water glasses on the table. Bottled water on request from the staff only at noon and in the evening, otherwise you have to settle for mini glasses at the bar. The meat is mostly undercooked, the fish is bitter - poorly gutted. I would never take my family here again, this is about health.
Odpowiedź hotelu
Komentarz: 28 lip 2026
Dear Guest,
Thank you for taking the time to share your feedback. Guest comments play an essential role in our continuous improvement process, and we would like to provide some clarification regarding several points raised in your review.
During the peak summer season, our resort welcomes a significant number of guests. Despite this high occupancy, all of our teams remain fully committed to delivering attentive and efficient service. As is common in large holiday resorts, brief queues may occasionally occur during peak dining hours; however, these are temporary and every effort is made to ensure a smooth and pleasant experience for all our guests.
We were particularly surprised by your comments regarding the restaurant. Food quality, hygiene, and safety are among our highest priorities. Our kitchens operate under rigorous hygiene protocols and are subject to regular inspections to ensure full compliance with the highest food safety standards.
Regarding bottled water, its distribution is part of the conditions of our All-Inclusive package and has always been clearly communicated to all of our tour operators and travel partners prior to booking. In addition, drinking water remains available throughout the day at our bars and various food and beverage outlets.
Finally, we would like to acknowledge the unwavering dedication of our staff, who work tirelessly throughout the busiest period of the year to provide every guest with the most enjoyable holiday experience possible. Their commitment and professionalism are at the heart of our hospitality, and we continue to invest significant efforts in further enhancing the quality of our services.
We sincerely appreciate you taking the time to share your perspective and wish you all the very best for the future.
Kind Regards
Skander Missaoui
Manager
Thank you for taking the time to share your feedback. Guest comments play an essential role in our continuous improvement process, and we would like to provide some clarification regarding several points raised in your review.
During the peak summer season, our resort welcomes a significant number of guests. Despite this high occupancy, all of our teams remain fully committed to delivering attentive and efficient service. As is common in large holiday resorts, brief queues may occasionally occur during peak dining hours; however, these are temporary and every effort is made to ensure a smooth and pleasant experience for all our guests.
We were particularly surprised by your comments regarding the restaurant. Food quality, hygiene, and safety are among our highest priorities. Our kitchens operate under rigorous hygiene protocols and are subject to regular inspections to ensure full compliance with the highest food safety standards.
Regarding bottled water, its distribution is part of the conditions of our All-Inclusive package and has always been clearly communicated to all of our tour operators and travel partners prior to booking. In addition, drinking water remains available throughout the day at our bars and various food and beverage outlets.
Finally, we would like to acknowledge the unwavering dedication of our staff, who work tirelessly throughout the busiest period of the year to provide every guest with the most enjoyable holiday experience possible. Their commitment and professionalism are at the heart of our hospitality, and we continue to invest significant efforts in further enhancing the quality of our services.
We sincerely appreciate you taking the time to share your perspective and wish you all the very best for the future.
Kind Regards
Skander Missaoui
Manager
Bardzo dobra lokalizacja
BP 376 4180 Houmt Souk Djerba, 4116 Dżerba, Tunezja|13,01 km od centrum miasta
Zameldowanie i wymeldowanie
Zameldowanie od:
14:00
Wymeldowanie do:
12:00
Przydatne informacje
Zwierzęta domowe nie są akceptowane
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Djerba Aqua Resort: częste pytania
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