Diamonds Bijoux
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Krótkie informacje
Zameldowanie od: | 14:00 |
|---|---|
Wymeldowanie do: | 11:00 |
Zwierzęta domowe | Zwierzęta domowe nie są akceptowane |
Udogodnienia
Więcej na temat: Diamonds Bijoux
Diamonds Bijoux
Obiekt Diamonds Bijoux, usytuowany w miejscowości Bwejuu, oferuje odkryty basen, bezpłatny prywatny parking, centrum fitness oraz ogród. Odległość ważnych miejsc od obiektu: Plaża Bwejuu – kilka kroków od obiektu.
Komentarz: 27 maj 2026
Pobyt: maj 2026
Everything's fine.
It's perfect!
Too bad it's not enough.
I want to come back more
Odpowiedź hotelu
Komentarz: 29 maj 2026
Thank you very much for your wonderful review and for choosing to relax with us after your safari adventure.
We are truly delighted to know that you enjoyed your 4-night stay with us and appreciated our beautiful hotel, attentive service, cleanliness, and delicious food.
Your kind words are a great motivation for our entire team, who work passionately every day to create memorable experiences for our guests.
The best compliment we could receive is knowing that you already wish to come back — and we sincerely hope to welcome you again very soon for another unforgettable stay in paradise.
Warm regards,
Diamonds Bijoux Management Team
Komentarz: 25 sie 2026
Pobyt: sie 2026
DIAMONDS BIJOUX ZANZIBAR: A DEEP DISAPPOINTMENT. LOOK AT THE REAL PHOTOS BEFORE BOOKING
The first problem was the sea. For most of the day, the tide would recede for hundreds of meters, at times almost a kilometer, and often we had to wait until about 3:00 PM for it to return. In all the days spent at the resort, we were practically never able to have a normal swim in front of the property with our children.
The beach was also affected by a significant presence of seaweed, which we did not see adequately removed; in the morning there were fishermen, and during our walks, we were frequently approached by Maasai and vendors.
For this reason, I invite those who are thinking of booking to compare the promotional photographs of the resort with the real ones that I am attaching to the review. The situation we found was, in our opinion, deeply different from the image with which the sea and the beach are presented online.
And we were not the only ones complaining. The resort appeared sparsely occupied – as far as we could tell, no more than forty guests – and other couples were complaining about the same problems. Some decided, like us, to leave. There are therefore other guests present during those days who can confirm the situation.
The management itself, evidently aware of our complaints, proposed that we move to the Diamonds Mapenzi, another four-star resort in the group. After inquiring and talking with other guests, we did not accept because the sea situation seemed even less suited to our needs.
Added to this was the very high humidity in our room: clothes and objects were damp. We asked to change rooms, but it was denied to us even though the resort appeared almost empty.
The most serious consequence occurred on the evening of August 23: our son, just 5 years old, slipped while going to the bathroom due to the humidity on the floor and fell violently, suffering a back injury. Back in Italy, he continued to have severe pain, difficulty sleeping, and difficulty moving normally, so much so that we were forced to see a doctor. We are keeping the relevant medical documentation.
After our repeated complaints, it was agreed that we would check out on August 20 and move elsewhere for three nights. Stayforlong was in contact with the property and had written to us that, once we checked out, they would recontact the hotel to proceed with the refund request for the unused nights.
On the morning of August 20, we therefore checked out, left our three pieces of luggage in the luggage room, and left by taxi for another facility. We even have a written statement from Diamonds Bijoux that documents the check-out, the transfer to another lodge, and the storage of the luggage.
About half an hour later, when we were already in the taxi, we were informed via email that the three nights would not be refunded.
Even more baffling is what happened immediately after: our luggage was taken from the luggage room and brought back into the room without our authorization. Mary, one of the Italian managers, informed us of this personally via WhatsApp, and we immediately asked that they be returned to storage. This is also documented.
We do not attribute intentions that we cannot prove, but the sequence of events – documented check-out, our departure, change of position on the refund, and luggage brought back into the room without consent – appeared to us to be very serious and completely devoid of the transparency and professionalism that we would expect from a luxury resort.
On the last day, we then had to wait about five hours with two children and in very intense heat, as we had
The
Taxi at 4:30.
After checking out at around 10:00 a.m.,
we were prevented from using the pool, restaurant, and bar, and, which is incredible to us, even a glass of water was denied to our son, claiming it was an “extra charge.” We were not asking for special service: we were asking for water for a child.
A positive note, however, goes to the waiters and the operational staff, whom we found kind and helpful. Our judgment on the management of Gosh and Mary is completely different: based on what we personally experienced, the management of our family was very far from the standards of attention, sensitivity, and professionalism that we would expect from those who run a resort that defines itself as luxury.
Stayforlong, unfortunately, did not protect us either. We followed the procedure that had been indicated to us, produced photographs, messages, and new documents coming from the resort itself, and asked for clarification on the alleged denial of the refund. To date, our latest communications have remained unanswered, and we have not received any refund. We felt abandoned right at the moment when we expected assistance from the intermediary through which we had booked.
A family with two children that sets aside their savings for a vacation of this level does not demand privileges: they demand transparency, assistance, and respect.
For this reason, we are publishing the photographs and describing our experience in detail. Look at them and compare them with the promotional ones: everyone will be able to form their own opinion independently.
If we had known about the conditions we actually found before booking, we would not have chosen the Diamonds Bijoux. And, after the handling of our complaint, as things stand now, we would not book through Stayforlong again either.
Komentarz: 21 lip 2026
Pobyt: lip 2026
Very good service.
The hotel had a nice environment. Clean and nice. Seen though there were some places where it was a bit too sterile. I missed some large pots with plants that could have been placed around.
The beach below the hotel was lovely. There is a great difference in tides, so it is not all the days there is a possibility to swim. We were there for 14 days, so fortunately we got the opportunity.
Will gladly come back there!
Odpowiedź hotelu
Komentarz: 23 lip 2026
Thank you very much for sharing your wonderful review following your recent stay at Diamonds Bijoux Zanzibar.
We are delighted to know that you enjoyed our beautiful resort, the cleanliness of the property, and especially the warm hospitality provided by our team. Your comment that you felt "carried on a golden chair" truly made us smile and is one of the greatest compliments our colleagues could receive. I will be delighted to share your kind words with the entire team, as they will be a great source of motivation.
We also sincerely appreciate your constructive feedback regarding the landscaping. Your suggestion to incorporate more large potted plants around the resort is a thoughtful one, and we will certainly take it into consideration as we continue enhancing the ambience and guest experience.
Thank you as well for mentioning the beauty of our beach. As you noted, Zanzibar's tides are a unique natural phenomenon that constantly transform the coastline, creating different experiences throughout the day. We are pleased that during your 14-night stay you had the opportunity to fully enjoy swimming in the crystal-clear waters.
It was a pleasure having you with us, and we are truly grateful to hear that you would gladly return. We look forward to welcoming you back to Diamonds Bijoux Zanzibar for another memorable stay in the near future.
Warm regards,
Diamonds Bijoux Management Team Zanzibar
Komentarz: 20 lut 2026
Pobyt: lut 2026
Fantastic.
We will be happy to come back!
Odpowiedź hotelu
Komentarz: 8 mar 2026
Thank you sincerely for sharing such a wonderful review of your recent stay with us.
We are truly delighted to know that you appreciated our newly built resort, the peaceful beach, and the spacious pool area. It is especially rewarding to read that the level of service you experienced stood out among your many travels. Our team takes great pride in creating warm and personalized experiences for every guest, and it means a lot to know that both you and your children felt so welcomed and well cared for.
Your compliments regarding our food, drinks, and the attentiveness of our staff are deeply appreciated and will certainly be shared with the entire team. Recognition like yours is the greatest motivation for us to continue delivering memorable stays.
It was a real pleasure having you with us, and we very much look forward to welcoming you and your family back for another fantastic holiday in the near future.
Warmest regards,
Diamonds Bijoux Management Team
Komentarz: 5 wrz 2026
Pobyt: sie 2026
Brand new hotel worth a stay
Doskonała lokalizacja
Bwejuu, 72111 Bweju, Tanzania|0,83 km od centrum miasta
Zameldowanie i wymeldowanie
Zameldowanie od:
14:00
Wymeldowanie do:
11:00
Przydatne informacje
Zwierzęta domowe nie są akceptowane
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