Mill Valley Inn
+ 53
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Krótkie informacje
Zameldowanie od: | 16:00 |
|---|---|
Wymeldowanie do: | 12:00 |
Zwierzęta domowe | Zwierzęta domowe są akceptowane za dodatkową opłatą |
Udogodnienia
Wi-Fi
Parking
Recepcja całodobowa
Dla niepalących
Pralnia
Zwierzęta domowe dozwolone
Więcej na temat: Mill Valley Inn
Mill Valley Inn
3-gwiazdkowy obiekt Mill Valley Inn znajduje się w miejscowości Mill Valley. Odległość ważnych miejsc od obiektu: Centrum handlowe Ghirardelli Square – 20 km, Lands End – 20 km. W hotelu zapewniono bezpłatne Wi-Fi.
Opinie z: 
Anonimowy podróżny
Komentarz: 24 sie 2026
Pobyt: sie 2026
We had a lovely time at Mill Valley Inn. The balcony room was wonderful and we enjoyed the breakfast and wine reception. It was a perfect spot for a short weekend away!
Anonimowy podróżny
Komentarz: 2 sie 2026
Pobyt: lip 2026
Convenient boutique hotel in the heart of Mill Valley. Super comfy cal king bed. Balcony with tree top view.
Nice breakfast in the lounge and wine on the patio each evening
Only negative, the bathroom was tired and needed updating.
Nice breakfast in the lounge and wine on the patio each evening
Only negative, the bathroom was tired and needed updating.
Para
Komentarz: 30 lip 2026
Pobyt: lip 2026
Mill Valley Inn--not worth the $ or dealing with poor customer service
While the Mill Valley Inn is ideally located if you are visiting Mill Valley, I found it to be overpriced for the facilities and our experience staying there was horrendous. We stayed for two nights (a Sunday and Monday) and the price was about $330/night. I got the lower price by booking prepaid/nonrefundable. We stayed in room 2. Rooms 1-4 are unreachable by the elevator that serves the rest of the hotel--you must walk up a flight of stairs with your luggage (which was never disclosed prior to arrival). It's also important to note that rooms 1-4 sit directly over the covered parking and directly under the "breakfast" room that is used each morning by guests. The major problem that we encountered was that the staff began setting up for the included breakfast buffet at approximately 6AM and the floor of that room is tile. This resulted in being woken up BOTH mornings to constant, LOUD clomping footsteps, bumping sounds, and scraping chair legs across the tiled floor from 6AM until the end of the breakfast period at 10AM. I asked for a room change because of this after the first morning. Was told the hotel was sold out for Monday night...really? Why then can I still go online and book a room for Monday night? Was told that the website was wrong. Lied to directly to my face. The staff made no apologies or attempted to rectify the situation in any way and actually seemed pretty snotty when I brought up seeing availability on the website. I would 100% recommend staying elsewhere as this hotel delivers nothing close to expected value for a $300+/night hotel and the staff were rude and dismissive.
Odpowiedź hotelu
Komentarz: 7 sie 2026
Dear Lynn,
I'm terribly sorry to hear about your stay with us and that you weren't comfortable or well-rested in your room. I also apologize that the stairs came as a surprise at check-in. We try to be proactive about letting guests know in advance about this. I'm so sorry that information didn't reach you. We have 4 rooms in our Main Building that are only accessible by stairs (rooms 1-4). We do mention the stairs on our website, but it may need to be more prominent — thank you for bringing this to my attention. I'll make sure it's addressed.
I also want to address the lack of help with your luggage. I can definitely empathize with your frustration. We have a bellman on-site who is there to assist, which is especially important since there's no elevator to the first floor of rooms (1-4). I'm sorry if that wasn't relayed to you — we typically ask at check-in whether guests need help. Clearly, we missed this step, and I'll be making sure to correct that, going forward.
As for the noise, your concerns are completely valid. We are working on sound dampening measures for rooms 1-4, particularly around chairs and equipment, to reduce what carries over from the breakfast room set up, in the morning. Please be assured, based on your review, I've spoken with our breakfast team about keeping noise to a minimum while setting up.
Regarding the room change, we would never lie to you. It's our practice to move a guest whenever possible, if they are unhappy with their room, and I was concerned to see your comments. Looking back at the reservations, you're right that one room was available — however, it was also on the first floor, meaning you would have still had to climb the stairs, so it wouldn't have solved the issue you'd raised. I hope that helps explain why you were told there were no other options, but I'm sorry you weren't met with a warmer, more empathetic response — that's not the experience we want to provide.
I'd genuinely love the chance to have you back and show you the experience you were hoping for. I'm confident we can make it a much better stay next time. I did try to contact you, directly. Please feel free to reach out to me directly, anytime, and I'll personally assure your satisfaction with your next stay.
Thank you so much for being our guest, and for taking the time to share your thoughts.
Sincerely,
Justin
I'm terribly sorry to hear about your stay with us and that you weren't comfortable or well-rested in your room. I also apologize that the stairs came as a surprise at check-in. We try to be proactive about letting guests know in advance about this. I'm so sorry that information didn't reach you. We have 4 rooms in our Main Building that are only accessible by stairs (rooms 1-4). We do mention the stairs on our website, but it may need to be more prominent — thank you for bringing this to my attention. I'll make sure it's addressed.
I also want to address the lack of help with your luggage. I can definitely empathize with your frustration. We have a bellman on-site who is there to assist, which is especially important since there's no elevator to the first floor of rooms (1-4). I'm sorry if that wasn't relayed to you — we typically ask at check-in whether guests need help. Clearly, we missed this step, and I'll be making sure to correct that, going forward.
As for the noise, your concerns are completely valid. We are working on sound dampening measures for rooms 1-4, particularly around chairs and equipment, to reduce what carries over from the breakfast room set up, in the morning. Please be assured, based on your review, I've spoken with our breakfast team about keeping noise to a minimum while setting up.
Regarding the room change, we would never lie to you. It's our practice to move a guest whenever possible, if they are unhappy with their room, and I was concerned to see your comments. Looking back at the reservations, you're right that one room was available — however, it was also on the first floor, meaning you would have still had to climb the stairs, so it wouldn't have solved the issue you'd raised. I hope that helps explain why you were told there were no other options, but I'm sorry you weren't met with a warmer, more empathetic response — that's not the experience we want to provide.
I'd genuinely love the chance to have you back and show you the experience you were hoping for. I'm confident we can make it a much better stay next time. I did try to contact you, directly. Please feel free to reach out to me directly, anytime, and I'll personally assure your satisfaction with your next stay.
Thank you so much for being our guest, and for taking the time to share your thoughts.
Sincerely,
Justin
Anonimowy podróżny
Komentarz: 10 lip 2026
Pobyt: lip 2026
Very nice location. You can explore Mill Valley easily. The wine and cheese evening get together is a nice touch. Breakfast is superb. Easy access to Muir Woods. Don’t forget to make parking and park reservations
Anonimowy podróżny
Komentarz: 7 lip 2026
Pobyt: lip 2026
Beautiful property and everything was delightful from check-in through our morning breakfast and check out. I even accidentally left some clothing and they contacted me and made arrangements for me to get them back. The breakfast was fantastic!! I’ll definitely stay here again.
Doskonała lokalizacja
165 Throckmorton Avenue, 94941 Mill Valley, Stany Zjednoczone|0,38 km od centrum miasta
Zameldowanie i wymeldowanie
Zameldowanie od:
16:00
Wymeldowanie do:
12:00
Przydatne informacje
Zwierzęta domowe są akceptowane za dodatkową opłatą
Guests must provide a credit card that matches the name on the booking when checking in. The property will pre-authorize your card and release the preauthorization if there are no additional charges or damage to the room when checking out. Some properties and room types have special policies; please check with the property for more information.
Dodatkowe łóżka są dostępne za dodatkową opłatą, ale zależy to od wielkości pokoju.
Mill Valley Inn: częste pytania
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