Solomon Beach Hotel
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Krótkie informacje
Zameldowanie od: | 14:00 |
|---|---|
Wymeldowanie do: | 12:00 |
Zwierzęta domowe | Zwierzęta domowe nie są akceptowane |
Udogodnienia
Więcej na temat: Solomon Beach Hotel
Solomon Beach Hotel
Hotel Solomon Beach usytuowany jest przy nabrzeżu w mieście Marawila. Oferuje on odkryty basen, spa i centrum odnowy biologicznej oraz prywatną strefę na plaży. W pokojach można bezpłatnie korzystać z WiFi.
Komentarz: 3 kwi 2024
Pobyt: kwi 2024
Holidays in an Asian village
Komentarz: 16 sty 2020
Pobyt: gru 2019
Am I in paradise?- Darling you are in Sri Lanka
About villa- small, clean, spacious rooms with great design, green garden with small pool. Btw, good water pressure in shower and WiFi was working.
Breakfast - perfect for me - fresh juice , fruits, toasts, eggs - different menu every morning. It s true that coffee in Srilanka is strange but this is tea country
Staff- friendly and smiling always. Owner Solomon , very kind and nice person, he was helping us to solve out all our needs.
When we got bored from lazy beach life , we were taking Solomon tours by car to different places. Price was competitive and service good.
I miss Srilanka already, it is green paradise with very nice and smiling people thanks to Solomon hotel team.
LT
Komentarz: 29 paź 2019
Pobyt: mar 2019
Host
Komentarz: 29 kwi 2019
Pobyt: mar 2019
Fantastic Host
Soloman was a gracious host and got up early to make our breakfast himself as we are vegan. Our flight wasn't until the evening and Soloman gave us full access to the rooms and facilities until we reluctantly had to leave.
The hotel is lovely with nicely decorated, spaceous rooms which were well equipped and the garden was very pretty and well tended.
Komentarz: 25 mar 2019
Pobyt: mar 2019
Deceptive!
We went out to eat and mistakenly left our TV on as well as a light. This lead to the owner assuming we were in and so the gate was locked. We got back around 10pm and luckily managed to ring for a while on the gate bell until he got up to let us in. It was then padlocked behind us so we couldn't have got out again if we had wanted to. As it was late and we had obviously got him up we did not like to complain at that point about the smell in our room and bathroom but shut the bathroom door and decided to speak to him after breakfast.
After such a bad night we asked about the smell and this was explained and we were offered another room which was accepted. However, the disappointment of the pool and other facilities, plus an early flight home, lead us to decide that 2 nights would be enough and as we would have had to move to a standard room for the 3rd night, we explained to the owner that we would only require 2 nights and would then move closer to the airport. At this point he became very angry and told us we would have to pay for the 3rd night anyway. I tried to explain that he did not send his policies or written confirmation to us at the email address we provided and that we were giving him reasonable notice. We were told that the cancellation policy only stood if we had booked through Booking.com! He eventually agreed to us paying for the 2 nights but said we would have to move our stuff back into the smelly room! He also argued that the room did not smell even though the cleaner had agreed with us and explained the terrible smell. At this point we decided to cut our losses and leave even though we had already paid for the 2nd night. We asked if he could call us a tuk tuk and he refused, saying he had no numbers for any!!
The staff here are lovely but the owner was unhelpful, rude and behaved like a petulant child. At no time did he offer us an apology for using stinking ant killing chemicals in our accommodation prior to our arrival or even offer any understanding of how badly this affected our first night. Because we complained (in a calm and polite manner) we were treated like the enemy! His list of facilities are deceptive as they are not in site and his customer service is lacking. We have been to Sri Lanka many times and stayed in many grades of accommodation but this was a memory best forgotten.
However the staff were lovely and the deluxe room was as it looks in their photos.
Lokalizacja
Thalwila Wella Thoduwawa, 61210 Marawila, Sri Lanka|3,63 km od centrum miasta
Zameldowanie i wymeldowanie
Zameldowanie od:
14:00
Wymeldowanie do:
12:00
Przydatne informacje
Zwierzęta domowe nie są akceptowane
Dodatkowe łóżka są dostępne za dodatkową opłatą, ale zależy to od wielkości pokoju.
