Novotel Singapore on Stevens
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Krótkie informacje
Zameldowanie od: | 15:00 |
|---|---|
Wymeldowanie do: | 12:00 |
Zwierzęta domowe | Zwierzęta domowe nie są akceptowane |
Udogodnienia
Wi-Fi
Parking
Klimatyzacja
Basen
Centrum fitness
Recepcja całodobowa
Więcej na temat: Novotel Singapore on Stevens
Novotel Singapore on Stevens
Odwiedź oazę stylu życia w Novotel Singapore on Stevens, 4-gwiazdkowym hotelu idealnie położonym w pobliżu tętniącej życiem dzielnicy Orchard Road w Singapurze.
Opinie z: 
Podróżujący z rodziną
Komentarz: 30 lip 2026
Luxurious hotel
It’s absolutely AMAZING I love it, it’s luxurious, breakfast buffet is so good and have many many options for gluten free or vegetraning or vegan, just wow!!!!!!!!!!!
Odpowiedź hotelu
Komentarz: 3 sie 2026
Dear Valued Guest,
Thank you for your delightful feedback regarding your recent stay with us. We are thrilled to hear you enjoyed the luxurious ambiance of our hotel and found the breakfast buffet to be impressive, particularly our extensive options for gluten-free, vegetarian, and vegan diets. Your satisfaction is our utmost priority, and we look forward to welcoming you back for another exceptional experience.
Best regards,
Piotr Kupiec
General Manager
Thank you for your delightful feedback regarding your recent stay with us. We are thrilled to hear you enjoyed the luxurious ambiance of our hotel and found the breakfast buffet to be impressive, particularly our extensive options for gluten-free, vegetarian, and vegan diets. Your satisfaction is our utmost priority, and we look forward to welcoming you back for another exceptional experience.
Best regards,
Piotr Kupiec
General Manager
Podróżujący z rodziną
Komentarz: 23 sie 2026
Pobyt: sie 2026
Bad, don’t stay
Extremely disappointing stay — multiple rooms, serious cleanliness and maintenance issues
Our stay at Novotel Singapore on Stevens was extremely disappointing. We were moved between three different rooms because of repeated problems.
Room 624 had faulty shower blinds. In Room 601, the room and carpet appeared terribly moldy, which aggravated my allergies and my son’s allergies. My son was so uncomfortable that he had to leave the hotel from approximately 4:00 AM to 6:30 AM. The room also had a broken bidet and a dirty sock left behind from a previous guest.
Housekeeping was another major issue. We requested cleaning three times in one day, yet our room was not properly cleaned. I eventually had to take our own trash out. Clean towels were left on the bed while the used towels were still in the bathroom. I raised the issue with reception, including the dirty sock and old towels, but felt that our concerns were not taken seriously.
In Room 625, my uncle found a towel/linen item left behind, a broken refrigerator, and a broken light switch. The problems also delayed his sleep until around midnight.
We spoke with management and requested a refund, but were told they could not process one because our reservation was through Booking.com. We ultimately terminated our stay and checked out on August 23 at approximately 8:00 PM.
We are now staying at another hotel and had to book directly because we did not want to face the same difficulties with a refund through a third party.
We understand that occasional issues can happen, but multiple rooms with repeated housekeeping, cleanliness, mold and maintenance problems are not acceptable. We have photographs documenting the issues.
The location was the reason we chose this hotel, but unfortunately the condition and service made the stay untenable. We hope the hotel takes this feedback seriously and improves its room inspections, housekeeping, and maintenance procedures.
Our stay at Novotel Singapore on Stevens was extremely disappointing. We were moved between three different rooms because of repeated problems.
Room 624 had faulty shower blinds. In Room 601, the room and carpet appeared terribly moldy, which aggravated my allergies and my son’s allergies. My son was so uncomfortable that he had to leave the hotel from approximately 4:00 AM to 6:30 AM. The room also had a broken bidet and a dirty sock left behind from a previous guest.
Housekeeping was another major issue. We requested cleaning three times in one day, yet our room was not properly cleaned. I eventually had to take our own trash out. Clean towels were left on the bed while the used towels were still in the bathroom. I raised the issue with reception, including the dirty sock and old towels, but felt that our concerns were not taken seriously.
In Room 625, my uncle found a towel/linen item left behind, a broken refrigerator, and a broken light switch. The problems also delayed his sleep until around midnight.
We spoke with management and requested a refund, but were told they could not process one because our reservation was through Booking.com. We ultimately terminated our stay and checked out on August 23 at approximately 8:00 PM.
We are now staying at another hotel and had to book directly because we did not want to face the same difficulties with a refund through a third party.
We understand that occasional issues can happen, but multiple rooms with repeated housekeeping, cleanliness, mold and maintenance problems are not acceptable. We have photographs documenting the issues.
The location was the reason we chose this hotel, but unfortunately the condition and service made the stay untenable. We hope the hotel takes this feedback seriously and improves its room inspections, housekeeping, and maintenance procedures.
Odpowiedź hotelu
Komentarz: 26 sie 2026
Dear Valued Guest,
Thank you for taking the time to share such detailed feedback. We sincerely regret the difficulties you and your family experienced during your stay.
We acknowledge the concerns you raised. These are certainly not the standards we aim to uphold, and we understand how frustrating it must have been.
Our team has been in touch with you during your stay and met with you to understand and address the concerns raised. We also remain in communication with you following your departure, as we would like to ensure that the matters raised are properly followed up and brought to an appropriate resolution.
Regarding the refund request, as the reservation was made through Booking.com, certain amendments or refunds need to be processed in accordance with the booking channel's procedures. Nevertheless, we remain committed to assisting you and working with the relevant parties where possible.
We sincerely apologise that your stay ultimately led you to shorten your visit. We appreciate you bringing these matters to our attention and hope our continued communication demonstrates that we take your concerns seriously.
Yours sincerely,
Piotr Kupiec
General Manager
Thank you for taking the time to share such detailed feedback. We sincerely regret the difficulties you and your family experienced during your stay.
We acknowledge the concerns you raised. These are certainly not the standards we aim to uphold, and we understand how frustrating it must have been.
Our team has been in touch with you during your stay and met with you to understand and address the concerns raised. We also remain in communication with you following your departure, as we would like to ensure that the matters raised are properly followed up and brought to an appropriate resolution.
Regarding the refund request, as the reservation was made through Booking.com, certain amendments or refunds need to be processed in accordance with the booking channel's procedures. Nevertheless, we remain committed to assisting you and working with the relevant parties where possible.
We sincerely apologise that your stay ultimately led you to shorten your visit. We appreciate you bringing these matters to our attention and hope our continued communication demonstrates that we take your concerns seriously.
Yours sincerely,
Piotr Kupiec
General Manager
Goście biznesowi
Komentarz: 19 sie 2026
Pobyt: sie 2026
Will come back
Very nice. Great helpful staffs especially Vicky with his experience , work quality and hospitality.
Odpowiedź hotelu
Komentarz: 21 sie 2026
Dear Valued Guest,
Thank you for your kind words regarding your recent stay with us. We are delighted to hear you found our Room Attendant, Vicky, to be helpful and hospitable. Our team strives to provide exceptional service, and your feedback is a wonderful affirmation of their efforts. We look forward to welcoming you back to Novotel Singapore on Stevens in the future.
Best regards,
Piotr Kupiec
General Manager
Thank you for your kind words regarding your recent stay with us. We are delighted to hear you found our Room Attendant, Vicky, to be helpful and hospitable. Our team strives to provide exceptional service, and your feedback is a wonderful affirmation of their efforts. We look forward to welcoming you back to Novotel Singapore on Stevens in the future.
Best regards,
Piotr Kupiec
General Manager
Para
Komentarz: 17 sie 2026
Pobyt: sie 2026
Cockroach moldy food
Extremely disappointing and well below the standard expected from a Novotel. We encountered cockroaches during our stay and were served visibly moldy food. These are serious hygiene and food-safety concerns, not minor service issues. Basic cleanliness and food safety should be non-negotiable for any hotel, especially a property of this standard.
Odpowiedź hotelu
Komentarz: 26 sie 2026
Dear Valued Guest,
Thank you for sharing your feedback regarding your recent stay experience. Your comments are extremely concerning for us.
I have copied our Quality, Compliance and Sustainability Lead, Veronica who will be in touch with you for a follow up.
Please rest assured we are taking your feedback very seriously—not only to investigate the matters you have kindly brought up, but also follow up on your well being.
Yours sincerely,
Piotr Kupiec
General Manager
Thank you for sharing your feedback regarding your recent stay experience. Your comments are extremely concerning for us.
I have copied our Quality, Compliance and Sustainability Lead, Veronica who will be in touch with you for a follow up.
Please rest assured we are taking your feedback very seriously—not only to investigate the matters you have kindly brought up, but also follow up on your well being.
Yours sincerely,
Piotr Kupiec
General Manager
Goście biznesowi
Komentarz: 3 sie 2026
Pobyt: sie 2026
Comfortable stay
Love their services especially from the 2nd floor restaurant. The staff is attentive and chefs are incredible. I would like to mention her name - chef Susanna as she made incredible egg meals while juggling another hot cooking station. Another person name has to be stated is Singh Mahabir who dedicates his finest time to clean and tidy the rooms himself. In a nutshell, it's a pleasant stay here!
Odpowiedź hotelu
Komentarz: 4 sie 2026
Dear Valued Guest,
Thank you for sharing your delightful experience from your recent stay with us. We are thrilled to hear that you had a comfortable stay and appreciated the exceptional service provided by our team, particularly Chef Susanna, for her creative egg meals while managing multiple responsibilities is indeed commendable, and we are pleased that her efforts resonated with you.
Additionally, it is heartening to know that our Room Attendant, Mahabir’s dedication to maintaining the cleanliness and tidiness of your room contributed positively to your experience. We take great pride in our staff’s commitment to excellence, and your acknowledgment will surely motivate them further. We strive to provide a pleasant and memorable stay for all our guests, and it is wonderful to learn that we succeeded during your visit. We look forward to welcoming you back in the future for another enjoyable stay.
Best regards,
Piotr Kupiec
General Manager
Thank you for sharing your delightful experience from your recent stay with us. We are thrilled to hear that you had a comfortable stay and appreciated the exceptional service provided by our team, particularly Chef Susanna, for her creative egg meals while managing multiple responsibilities is indeed commendable, and we are pleased that her efforts resonated with you.
Additionally, it is heartening to know that our Room Attendant, Mahabir’s dedication to maintaining the cleanliness and tidiness of your room contributed positively to your experience. We take great pride in our staff’s commitment to excellence, and your acknowledgment will surely motivate them further. We strive to provide a pleasant and memorable stay for all our guests, and it is wonderful to learn that we succeeded during your visit. We look forward to welcoming you back in the future for another enjoyable stay.
Best regards,
Piotr Kupiec
General Manager
Bardzo dobra lokalizacja
28 Stevens Rd, Ardmore, Bukit Timah, Holland Road, Tanglin, 257878, Singapur, Singapur|2,95 km od centrum miasta
Zameldowanie i wymeldowanie
Zameldowanie od:
15:00
Wymeldowanie do:
12:00
Przydatne informacje
Zwierzęta domowe nie są akceptowane
Dodatkowe łóżka są dostępne za dodatkową opłatą, ale zależy to od wielkości pokoju.
Novotel Singapore on Stevens: częste pytania
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