Maxwell Reserve Singapore, Autograph Collection
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Krótkie informacje
Zameldowanie od: | 15:00 |
|---|---|
Wymeldowanie do: | 12:00 |
Zwierzęta domowe | Zwierzęta domowe nie są akceptowane |
Udogodnienia
Wi-Fi
Klimatyzacja
Basen
Centrum fitness
Recepcja całodobowa
Restauracja
Więcej na temat: Maxwell Reserve Singapore, Autograph Collection
Maxwell Reserve Singapore, Autograph Collection
Set in a restored heritage shophouse, Maxwell Reserve features tastefully decorated guest rooms and suites. Located in the heart of Chinatown, this boutique hotel boasts 5 dining options, a lap pool. Free WiFi is accessible throughout the property.
Opinie z: 
Podróżujący w grupie
Komentarz: 15 sie 2026
Pobyt: sie 2026
Shikar experience was memorable.
Food great! Limited but well curated dinner menu. Service too was super thanks to Jamie. Ambience is exceptional- takes you to a different era!
Podróżujący z rodziną
Komentarz: 10 sie 2026
Pobyt: sie 2026
Respect yourself look elsewhere
Im singaporean bring my kid for staycation. Never before have i been in a hotel room that i will to check out immediately so bad. I arrive 2:30pm front desk give me a snobbish look said check in is at 3 so no rooms. At 3 still tell me not ready. Got the room at 3:30pm.
Stepping into the room.. i paid more for balcony view for my natural light and to my horror the room was dark and gloomy. All the view was hoarded up by construction 10cm away from balcony and was all dusty and gross. I immediately went to ask for cancellation as i cant imagine paying this price for a prison like room. She said weekend so higher authority not around, cannot make decision. Went to ctrip all day with no response. I went at 5pm to say i ll give up my higher price room for a room on the other facing, she said cant check system down. Front desk asian girl was arrogant looking.
Nothing in this sick hotel is working like it should. Worst hotel stay in my life this far, cant imagine paying 5 star price for a 2 star experience. Towels provided in room are all torn up, with threads dangling.. worser than the ones seen in public toilets.. the picture frames in toilet are in such bad taste, models with butcher knifes in meat market.. what are they thinking??
during check out, i see another couple asking for cancellation approval too… obviously.
Marriot should be ashamed to be associated with this, considering i booked thinking its a marriot hotel cant be too bad! Do yourself a favor and look elsewhere.
Stepping into the room.. i paid more for balcony view for my natural light and to my horror the room was dark and gloomy. All the view was hoarded up by construction 10cm away from balcony and was all dusty and gross. I immediately went to ask for cancellation as i cant imagine paying this price for a prison like room. She said weekend so higher authority not around, cannot make decision. Went to ctrip all day with no response. I went at 5pm to say i ll give up my higher price room for a room on the other facing, she said cant check system down. Front desk asian girl was arrogant looking.
Nothing in this sick hotel is working like it should. Worst hotel stay in my life this far, cant imagine paying 5 star price for a 2 star experience. Towels provided in room are all torn up, with threads dangling.. worser than the ones seen in public toilets.. the picture frames in toilet are in such bad taste, models with butcher knifes in meat market.. what are they thinking??
during check out, i see another couple asking for cancellation approval too… obviously.
Marriot should be ashamed to be associated with this, considering i booked thinking its a marriot hotel cant be too bad! Do yourself a favor and look elsewhere.
Odpowiedź hotelu
Komentarz: 13 sie 2026
Dear DannyP2396,
Thank you for sharing your feedback. We sincerely apologize that your stay did not meet your expectations. We are sorry to hear about your experience and regret the disappointment caused. Your feedback is appreciated and will be shared with the relevant team for review. We hope to have the opportunity to provide you with a more pleasant experience in the future.
Regards,
Guest Service Team
Thank you for sharing your feedback. We sincerely apologize that your stay did not meet your expectations. We are sorry to hear about your experience and regret the disappointment caused. Your feedback is appreciated and will be shared with the relevant team for review. We hope to have the opportunity to provide you with a more pleasant experience in the future.
Regards,
Guest Service Team
Para
Komentarz: 9 sie 2026
Pobyt: sie 2026
Dirty pillow cases and duvet! Mortal sin
The pictures are from the 2 pillows and duvet. A Marriott signature hotel… unbelievable but true thats only half the story.
First check in . A/c was not workign properly we already told the manager as we left for dinner. No other rooms available as it was fully booked
Manager said yes!!! Came back still no good.. then someone in shorts sandals and a dirty white shirt holding a temperature sensor knocks rhe door at 10pm. Do I let the guy in…. No choice. He said he will fix it in fhe morning Coz its night time too dirty as they will have to go up the ceiling. No sleep too hot.
Next day thanks to the guy with shorts and sandals. We came back, A/C good but Room not cleaned properly but its ok no big deal. Maybe not enough time due to the a/c issue
Next night , was happy to see all seems properly cleaned. Then the pillows. Thats a mortal sin! How can this be allowed much more to a 5-star” signature hotel. Do we complain at night time, i was afraid another guy in shorts will knock on the door. We can manage with 2 pillows.
So did the manager say anything after the complaints to the other staff. Nope not even a look at us.
Who do we blame the housekeeper? The supervisor? The GM?
First check in . A/c was not workign properly we already told the manager as we left for dinner. No other rooms available as it was fully booked
Manager said yes!!! Came back still no good.. then someone in shorts sandals and a dirty white shirt holding a temperature sensor knocks rhe door at 10pm. Do I let the guy in…. No choice. He said he will fix it in fhe morning Coz its night time too dirty as they will have to go up the ceiling. No sleep too hot.
Next day thanks to the guy with shorts and sandals. We came back, A/C good but Room not cleaned properly but its ok no big deal. Maybe not enough time due to the a/c issue
Next night , was happy to see all seems properly cleaned. Then the pillows. Thats a mortal sin! How can this be allowed much more to a 5-star” signature hotel. Do we complain at night time, i was afraid another guy in shorts will knock on the door. We can manage with 2 pillows.
So did the manager say anything after the complaints to the other staff. Nope not even a look at us.
Who do we blame the housekeeper? The supervisor? The GM?
Odpowiedź hotelu
Komentarz: 12 sie 2026
Dear Cruiser19366857416,
Thank you for sharing your feedback with us. We sincerely apologize for the issues you experienced during your stay.
We understand how disappointing this must have been, especially after you had already brought the air-conditioning issue to our team’s attention.
Please be assured that your feedback has been shared with our Housekeeping and Engineering teams for review. The condition of the bedding shown in your photos is not the standard we aim to provide.
We truly regret that we fell short of your expectations and hope to have the opportunity to provide you with a better experience in the future.
Regards,
Guest Service Team
Thank you for sharing your feedback with us. We sincerely apologize for the issues you experienced during your stay.
We understand how disappointing this must have been, especially after you had already brought the air-conditioning issue to our team’s attention.
Please be assured that your feedback has been shared with our Housekeeping and Engineering teams for review. The condition of the bedding shown in your photos is not the standard we aim to provide.
We truly regret that we fell short of your expectations and hope to have the opportunity to provide you with a better experience in the future.
Regards,
Guest Service Team
Podróżujący z rodziną
Komentarz: 2 sie 2026
Pobyt: sie 2026
For photo taking only.
A quaint boutique hotel made for instalgram. Great atmosphere in the lobby and restaurant and located just in front of Maxwell food court.
Room is extremely compact, a squeeze to be exact, and can get awkward with luggages. The basin is strangely and awkwardly not in the bathroom. The handle of the shower is chipped and poses a cut risk. Service could be improved to be more consistent. Despite a 2 person room, only 1 slipper was provided, and bottled water replacement was also inconsistent. The toilet is tiny with the shower a step and a half from the toilet bowl… and that basin… what basin….??
Music from the street can be heard.
Personally I do not feel that this hotel is worth the value and certainly does not feel 5 star. The only memorable thing I have of it is to remember not to stay here again.
Room is extremely compact, a squeeze to be exact, and can get awkward with luggages. The basin is strangely and awkwardly not in the bathroom. The handle of the shower is chipped and poses a cut risk. Service could be improved to be more consistent. Despite a 2 person room, only 1 slipper was provided, and bottled water replacement was also inconsistent. The toilet is tiny with the shower a step and a half from the toilet bowl… and that basin… what basin….??
Music from the street can be heard.
Personally I do not feel that this hotel is worth the value and certainly does not feel 5 star. The only memorable thing I have of it is to remember not to stay here again.
Odpowiedź hotelu
Komentarz: 3 sie 2026
Dear Sincerely_yours_xoxo,
Thank you for taking the time to share your detailed feedback with us.
We are pleased to know that you appreciated the charm of our boutique heritage hotel, including the atmosphere of our lobby and restaurant, as well as our convenient location near Maxwell Food Centre. We understand that the character and design of a heritage property may create a unique experience for our guests.
At the same time, we sincerely regret that several aspects of your stay did not meet your expectations. We apologize for the inconveniences you experienced with the room layout, bathroom facilities, in-room amenities, and the consistency of service. Your comments regarding the chipped shower handle have been shared with our Engineering team for immediate review, as guest safety and comfort remain our top priorities.
We also appreciate your feedback regarding the noise levels and overall value perception. Your observations are valuable as we continue to refine our services and enhance the guest experience.
We are sorry that your stay did not leave you with the memorable experience we strive to provide. We hope to have the opportunity to welcome you again in the future and provide a stay that better reflects the level of hospitality expected from our hotel.
Warm regards,
Guest Services Team
Thank you for taking the time to share your detailed feedback with us.
We are pleased to know that you appreciated the charm of our boutique heritage hotel, including the atmosphere of our lobby and restaurant, as well as our convenient location near Maxwell Food Centre. We understand that the character and design of a heritage property may create a unique experience for our guests.
At the same time, we sincerely regret that several aspects of your stay did not meet your expectations. We apologize for the inconveniences you experienced with the room layout, bathroom facilities, in-room amenities, and the consistency of service. Your comments regarding the chipped shower handle have been shared with our Engineering team for immediate review, as guest safety and comfort remain our top priorities.
We also appreciate your feedback regarding the noise levels and overall value perception. Your observations are valuable as we continue to refine our services and enhance the guest experience.
We are sorry that your stay did not leave you with the memorable experience we strive to provide. We hope to have the opportunity to welcome you again in the future and provide a stay that better reflects the level of hospitality expected from our hotel.
Warm regards,
Guest Services Team
Goście indywidualni
Komentarz: 31 lip 2026
Pobyt: lip 2026
Lovely hotel but building site next door
The location of Maxwell is unbeaten - it is close to the MRT and in the heart of Chinatown. My room was immaculate and the inside of the hotel is stunning. Breakfast needs some work. The portions are very small (pictures) and the staff were a little rude and rushing me through my meal. I got it included in the room but if it’s an add-on, skip it and go to a hawker centre instead - there’s one a 2 min walk away. My room wasn’t accessible by lift so if you have mobility issues, make sure you let the hotel know!
Apart from at breakfast, staff were super helpful, especially at the front desk, and I always felt like a valued guest. My flight back to London was at 11pm (checkout at 11am), and they gave me a shower room to use before I went to the airport which was great.
While outside of the hotel’s control, there is unfortunately a massive building site next door which blocks any views and means there is loud drilling, alarms, and shouting early in the morning, so avoid if that’s an issue for you.
Apart from at breakfast, staff were super helpful, especially at the front desk, and I always felt like a valued guest. My flight back to London was at 11pm (checkout at 11am), and they gave me a shower room to use before I went to the airport which was great.
While outside of the hotel’s control, there is unfortunately a massive building site next door which blocks any views and means there is loud drilling, alarms, and shouting early in the morning, so avoid if that’s an issue for you.
Odpowiedź hotelu
Komentarz: 3 sie 2026
Dear Y9332DQalexm,
Thank you for taking the time to share your detailed feedback following your recent stay with us.
We are delighted to hear that you enjoyed our prime location in the heart of Chinatown, the beauty of our heritage property, and the cleanliness of your room. We are also pleased to know that our front desk team was able to make you feel valued and that the shower room arrangement before your late flight added convenience to your departure experience.
We sincerely apologize that your breakfast experience did not meet your expectations. Your comments regarding the portion sizes and service experience have been shared with our culinary and restaurant teams for further review, as we continuously strive to improve our offerings and service delivery.
We also appreciate your understanding regarding the nearby construction activity. While this development is beyond our control, we understand how it may impact our guests’ comfort, and we regret any inconvenience caused during your stay.
Thank you as well for highlighting the accessibility considerations. We encourage guests with specific mobility requirements to contact us in advance so our team can assist with suitable arrangements.
We truly appreciate your balanced feedback and hope to have the opportunity to welcome you back in the future for an even more enjoyable experience.
Warm regards,
Guest Services Team
Thank you for taking the time to share your detailed feedback following your recent stay with us.
We are delighted to hear that you enjoyed our prime location in the heart of Chinatown, the beauty of our heritage property, and the cleanliness of your room. We are also pleased to know that our front desk team was able to make you feel valued and that the shower room arrangement before your late flight added convenience to your departure experience.
We sincerely apologize that your breakfast experience did not meet your expectations. Your comments regarding the portion sizes and service experience have been shared with our culinary and restaurant teams for further review, as we continuously strive to improve our offerings and service delivery.
We also appreciate your understanding regarding the nearby construction activity. While this development is beyond our control, we understand how it may impact our guests’ comfort, and we regret any inconvenience caused during your stay.
Thank you as well for highlighting the accessibility considerations. We encourage guests with specific mobility requirements to contact us in advance so our team can assist with suitable arrangements.
We truly appreciate your balanced feedback and hope to have the opportunity to welcome you back in the future for an even more enjoyable experience.
Warm regards,
Guest Services Team
Doskonała lokalizacja
2 Cook Street, Chinatown, 78857, Singapur, Singapur|1,75 km od centrum miasta
Zameldowanie i wymeldowanie
Zameldowanie od:
15:00
Wymeldowanie do:
12:00
Przydatne informacje
Zwierzęta domowe nie są akceptowane
Aby dowiedzieć się więcej o dostawianiu dodatkowych łóżek, skontaktuj się z hotelem.
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