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Krótkie informacje
Zameldowanie od: | 15:00 |
|---|---|
Wymeldowanie do: | 11:00 |
Zwierzęta domowe | Zwierzęta domowe są akceptowane za dodatkową opłatą |
Udogodnienia
Wi-Fi
Parking
Klimatyzacja
Recepcja całodobowa
Restauracja
Dla niepalących
Więcej na temat: PLAZA Premium Schwerin
PLAZA Premium Schwerin
Obiekt PLAZA Premium Schwerin, położony w miejscowości Schwerin, oferuje takie udogodnienia, jak taras, restauracja, bar i bezpłatne Wi-Fi. Odległość ważnych miejsc od obiektu: Stadthallen Schwerin – 1,4 km.
Opinie z: 
Para
Komentarz: 14 sie 2026
Hotels in Schwerin
Very nice hotel with great breakfast. Nice rooms and walking distance to the castle. Highly recommended!
Anonimowy podróżny
Komentarz: 25 sie 2026
Pobyt: sie 2026
Very disappointing experience. I accidentally booked the wrong date, one week earlier than my actual check-in date. The booking was made only a few hours before I arrived at the hotel, and I only discovered the mistake when I arrived at reception.
The hotel told me they could not do anything about the booking and referred me to the booking made through a booking company and then they referred me back to the hotel, and I was sent back and forth between the two without anyone taking responsibility for helping me resolve the issue.
In the end, I had to pay for another night at the hotel, despite already having made and paid for a booking. I understand that the booking error was mine, but I was very disappointed by the lack of flexibility and, especially, the poor customer service.
A much better solution could have been offered, particularly since the booking had only been made a few hours earlier. Overall, a very frustrating experience and unfortunately not the level of customer service I expected.
The hotel told me they could not do anything about the booking and referred me to the booking made through a booking company and then they referred me back to the hotel, and I was sent back and forth between the two without anyone taking responsibility for helping me resolve the issue.
In the end, I had to pay for another night at the hotel, despite already having made and paid for a booking. I understand that the booking error was mine, but I was very disappointed by the lack of flexibility and, especially, the poor customer service.
A much better solution could have been offered, particularly since the booking had only been made a few hours earlier. Overall, a very frustrating experience and unfortunately not the level of customer service I expected.
Anonimowy podróżny
Komentarz: 20 lip 2026
Pobyt: lip 2026
Our room was booked for 4 persons but only set for 3 (3 towels, 3 duvet) We managed anyway but annoying.
Para
Komentarz: 17 lip 2026
Nice room, disappointing experience at restaurant
Nice check-in and friendly man at the reception.
The room was clean and nice, but the TV had mainly German channels, and unfortunately there was no option for e.g. Chrome-cast, so you could stream something yourself.
Breakfast was good - there was plenty to choose from.
The restaurant, however, should not have nice words on the road.
Upon arrival we were hungry, so instead of finding a restaurant in the city, we chose the hotel’s restaurant. It was a disappointing experience:
I ordered a steak, but was not asked how I would have it fried. Fortunately, it turned out to be medium, but I didn’t get a steak knife, so I had to use the usual knife to cut with, which of course was a little tricky.
The baked potatoes I brought as accessories were unfortunately completely raw inside.
I did not have the opportunity to say it because no one came and asked how the food tasted, and no waiter showed up in our part of the restaurant while we ate.
Only after we had finished eating came a waiter and cleaned up and asked if the food had been good.
I hadn't eaten the potato, so I told him it was raw. The waitress mumbled something that sounded like a regret.
When she had taken the plates she went without asking if we could like dessert, coffee or the like, which we had actually talked about.
In turn there came - 10 minutes after cleaning the table - suddenly another server with a new potato! But I had eaten everything else, the table was cleaned and I had no cutlery, so why would I sit down and eat a baked potato? I said nice no thanks for getting it - I should have had it while I still had my steak.
Then we sat for over a quarter and waited to see one of the waiters, because now we wanted to pay. We were never offered coffee or dessert. There was just no servant, so we had to find one of them and ask for the bill.
All in all a really bad experience, where the staff acted very unprofessional, which gets the experience down to a really low level.
The room was clean and nice, but the TV had mainly German channels, and unfortunately there was no option for e.g. Chrome-cast, so you could stream something yourself.
Breakfast was good - there was plenty to choose from.
The restaurant, however, should not have nice words on the road.
Upon arrival we were hungry, so instead of finding a restaurant in the city, we chose the hotel’s restaurant. It was a disappointing experience:
I ordered a steak, but was not asked how I would have it fried. Fortunately, it turned out to be medium, but I didn’t get a steak knife, so I had to use the usual knife to cut with, which of course was a little tricky.
The baked potatoes I brought as accessories were unfortunately completely raw inside.
I did not have the opportunity to say it because no one came and asked how the food tasted, and no waiter showed up in our part of the restaurant while we ate.
Only after we had finished eating came a waiter and cleaned up and asked if the food had been good.
I hadn't eaten the potato, so I told him it was raw. The waitress mumbled something that sounded like a regret.
When she had taken the plates she went without asking if we could like dessert, coffee or the like, which we had actually talked about.
In turn there came - 10 minutes after cleaning the table - suddenly another server with a new potato! But I had eaten everything else, the table was cleaned and I had no cutlery, so why would I sit down and eat a baked potato? I said nice no thanks for getting it - I should have had it while I still had my steak.
Then we sat for over a quarter and waited to see one of the waiters, because now we wanted to pay. We were never offered coffee or dessert. There was just no servant, so we had to find one of them and ask for the bill.
All in all a really bad experience, where the staff acted very unprofessional, which gets the experience down to a really low level.
Anonimowy podróżny
Komentarz: 16 lip 2026
Pobyt: lip 2026
We had booked a Lakeview and we ended up with looking on the sides of the building and trees. Be careful what you book. Staff was full of excuses and were not helpful. Did not care about the guests opinion.
Lokalizacja
Bleicher Ufer 23, 19053 Schwerin, Niemcy|1,59 km od centrum miasta
Zameldowanie i wymeldowanie
Zameldowanie od:
15:00
Wymeldowanie do:
11:00
Przydatne informacje
Zwierzęta domowe są akceptowane za dodatkową opłatą
Aby dowiedzieć się więcej o dostawianiu dodatkowych łóżek, skontaktuj się z hotelem.
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