Hotel Santo

Name: Hotel Santo
Address: Dagobertstraße 22-26, 50668 Kolonia, Niemcy, Kolonia, Nadrenia Północna-Westfalia, 50668, Niemcy

+ 51

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Krótkie informacje

Zameldowanie od:	15:00
Wymeldowanie do:	12:00
Zwierzęta domowe	Zwierzęta domowe nie są akceptowane

Udogodnienia

Wi-Fi

Parking

Klimatyzacja

Recepcja całodobowa

Dla niepalących

Pralnia

Więcej na temat: Hotel Santo

Hotel Santo

Ten czterogwiazdkowy obiekt położony jest 10 minut spacerem od katedry, głównego dworca kolejowego i Renu w Kolonii.

Opinie z:

Polecane przez podróżnych

Anonimowy podróżny

Komentarz: 3 sie 2026

Pobyt: lip 2026

The hotel was excellent. Very professional and friendly staff. Check in was so easy and our room was ready early. The room was spotless and very bright and airy. There was a fridge and a safe at no extra charge. And good air con. The bathroom had plenty of fresh towels and shower amenities. Breakfast was amazing. Served in the lovely spacious dining room. A great selection of hot and cold dishes. Cereals, breads and pastries. There was even bubbly to start the day. The location is excellent and just a short stroll to the train station and cathedral and down to the river. I would definitely recommend the Hotel Santo

Podróżujący z rodziną

Komentarz: 8 lip 2026

Pobyt: sie 2025

Lack of judgment in service interactions with customers.

Unfortunately, I had very negative experiences with Hotel Santo in connection with a larger family booking.
Due to an unexpected family and financial emergency, I timely and openly requested a fair solution before the stay. Although no one arrived, only a reduction to 80% of the booking price was offered. Further leniency was not possible despite the special circumstances.
I found the subsequent communication particularly disappointing. Instead of jointly seeking a viable solution, legal action was threatened relatively quickly. After the bill was split at my request, my relatives were also contacted directly and reminded, even though the original booking was made through me. The invoices also had to be corrected multiple times.
I am aware that cancellation policies must generally be adhered to. Especially in an extraordinary family situation, I would have expected more humanity, judgment, and customer-oriented communication from a family-run hotel.
Due to the handling of my concern, I unfortunately cannot recommend the hotel.

Para

Komentarz: 6 lip 2026

Pobyt: lip 2026

Very good hotel

Spent a couple of nights here early June. Reasonable walk from the station, thus close to the cathedral area.
Everywhere clean and tidy. Quiet. Room size and bed size were good.
Towel quality could be upgraded. Breakfast was very good with plenty of choice. Staff pleasant and helpful at all times.
Bar area was very small and easily crowded.
Overall, not a plush 4 star at all but very good at what it does.

Anonimowy podróżny

Komentarz: 18 sie 2026

Pobyt: sie 2026

Nice hotel and staff were polite and helpful. Good breakfast. AC was great.

Anonimowy podróżny

Komentarz: 27 kwi 2026

Pobyt: kwi 2026

Good location from the rail station. Staff were all extremely friendly and welcoming. Breakfast was excellent and of great value with lots of choice. Our room 401 was clean with amenities as described on website. We heard little noise and had a good nights sleep.
Overall, a great experience and would recommend and would stay again if visiting Köln.