Seremonia Origen
+ 21
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Krótkie informacje
Zameldowanie od: | 15:00 |
|---|---|
Wymeldowanie do: | 11:00 |
Udogodnienia
Wi-Fi
Parking
Klimatyzacja
Basen
Centrum fitness
Recepcja całodobowa
Seremonia Origen: opinie
Opinie z: 
Podróżujący w grupie
Komentarz: 9 maj 2026
Pobyt: kwi 2026
Unsafe rental experience arranged through the hotel
Our stay unfortunately involved several serious issues.
When we arrived, there were a large number of mosquitoes inside the room, and we were heavily bitten during the night. In addition, the property is quite isolated, while transportation in Tulum is difficult and unreliable without a vehicle.
Because of this, we arranged a vehicle rental through the accommodation. The first vehicle did not appear to have the necessary equipment for regular road traffic (including missing mirrors), so it had to be exchanged. The replacement scooter later broke down completely while we were driving on the highway, leaving us stranded in a dangerous situation for more than 30 minutes without a safe area away from traffic. Even after assistance arrived, the vehicle could not be restarted.
We also experienced difficulties getting our ID document returned after the rental process.
What was especially concerning to us was that the rental provider could never be clearly identified. The phone number, address details, and payment reference we received could not be linked to a clearly identifiable registered company. Despite multiple requests afterward, we received very little support from the accommodation and still have not received any refund.
When we arrived, there were a large number of mosquitoes inside the room, and we were heavily bitten during the night. In addition, the property is quite isolated, while transportation in Tulum is difficult and unreliable without a vehicle.
Because of this, we arranged a vehicle rental through the accommodation. The first vehicle did not appear to have the necessary equipment for regular road traffic (including missing mirrors), so it had to be exchanged. The replacement scooter later broke down completely while we were driving on the highway, leaving us stranded in a dangerous situation for more than 30 minutes without a safe area away from traffic. Even after assistance arrived, the vehicle could not be restarted.
We also experienced difficulties getting our ID document returned after the rental process.
What was especially concerning to us was that the rental provider could never be clearly identified. The phone number, address details, and payment reference we received could not be linked to a clearly identifiable registered company. Despite multiple requests afterward, we received very little support from the accommodation and still have not received any refund.
Odkrywaj okolicę
Av Chenchen, 77760 Tulum, Meksyk|2,32 km od centrum miasta
Przydatne informacje
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Seremonia Origen: częste pytania
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