Heritance Aarah With Premium All-Inclusive
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Krótkie informacje
Zameldowanie od: | 14:00 |
|---|---|
Wymeldowanie do: | 12:00 |
Zwierzęta domowe | Zwierzęta domowe nie są akceptowane |
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Heritance Aarah With Premium All-Inclusive
When you stay at Heritance Aarah - Premium All Inclusive - 40 Minutes away from Male by Seaplane in Aarah, you'll be convenient to Meedhoo Harbor. This all-inclusive property is within the vicinity of Maduvvari Harbor. Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this property include complimentary wireless internet access, concierge services, and free babysitting. This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy international cuisine at RANBA, one of the property's 6 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and laundry facilities. Treat yourself to a stay in one of the 150 individually decorated guestrooms, featuring indoor private spa tubs and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include phones, as well as safes and desks.
Komentarz: 18 mar 2025
Odpowiedź hotelu
Komentarz: 20 mar 2025
The entire team at Heritance Aarah and I are truly delighted to hear you had such a fantastic experience during your stay at Heritance Aarah, Maldives.
We take great pride in offering luxurious and comfortable accommodations, and it’s wonderful to know that you found your villa to be brand new, clean, and relaxing. Your compliments about our amenities, beach, and restaurants, particularly the butler service, mean a lot to us.
Thank you for taking the time to share your experience and for the excellent rating. We hope to welcome you back for another outstanding stay in the near future when your travels bring you again to the Magical Maldives.
Warm regards,
Gilbert Steiner
Resident Manager
Komentarz: 15 sie 2024
1.入住期间每间房给免费补充零食和饮料，在管家和打扫人员都给了小费的前提下，入住第二天竟然没给补零食。管家帮忙协调后，酒店居然一口咬定说已经补过，仿佛是我不诚信一样。东西虽小，但原则问题决不让步，继续通过管家交涉，最后终于补齐了原本该有的小零食。
2.一般人可能都是先沙后水吧，沙屋里每人有双人字拖，但到水屋就没有了。这点从没人提醒，我以为换到水屋会有新的，就没带过去，幸好我带了自己的人字拖。
3.我不是第一次来马代，但却是第一次在马代见到大蟑螂。就在水屋旁的餐厅，一只生猛的小强在餐垫的缝隙里快速游走，把毫无思想准备的我吓得大叫。餐厅的服务员视若无睹，直到我自己换了张桌子后很久，才过来一个貌似是负责人的对我说了下抱歉。而且有的餐垫有点粘，不知多久会做一次清洁。
4.有天水屋清早打开龙头全是黑褐色的液体，半天缓过神来我才想起来赶紧拍个照留念。
Odpowiedź hotelu
Komentarz: 16 sie 2024
Thank you for taking the time to share your detailed feedback about your recent stay with us. We sincerely apologize for the inconveniences and disappointments you experienced. Please allow us to address your concerns one by one.
1.Replenishment of Snacks and Drinks: We deeply regret the oversight in replenishing the complimentary snacks and drinks in your room. We understand how this could have caused frustration, especially when it seemed your concerns were not being acknowledged. Moving forward, we are reinforcing our procedures with our housekeeping team to ensure that all rooms are consistently restocked daily without exception. Additionally, we will be implementing a verification system to avoid any similar misunderstandings in the future.
2.Provision of Flip-Flops: We apologize for the lack of communication regarding the provision of flip-flops when transitioning from a beach villa to an overwater villa. We are updating our guest welcome information to include clear instructions on what amenities will be available in each type of villa. We will also ensure our team informs guests directly during the transition between villas to avoid any confusion.
3.Cleanliness and Pest Control: We are truly sorry for the unpleasant encounter with a cockroach in our restaurant and the delayed response from our staff. Please be assured that we take hygiene and cleanliness very seriously. We have already intensified our pest control measures and conducted additional staff training to ensure prompt and effective handling of such situations. We are also reviewing the cleanliness standards of our dining areas to ensure that issues like sticky placemats are addressed immediately.
4.Water Quality: We understand the shock of encountering discolored water and apologize for the inconvenience. This is certainly not the standard we aim to uphold. We have already conducted a thorough inspection of our water supply system and taken corrective measures to prevent such occurrences in the future. Our maintenance team will be conducting more frequent checks to ensure the water quality remains consistent and safe for all our guests.
We truly appreciate your feedback as it helps us improve our services. As a token of our sincere apologies, we would like to offer you [a complimentary service or discount] on your next stay with us. We hope you will give us another opportunity to provide you with the flawless experience that you deserve.
Once again, we apologize for the inconvenience and thank you for your understanding. We look forward to welcoming you back in the future.
感谢您抽出宝贵时间与我们分享您最近入住期间的详细反馈。对于您所经历的不便和不满，我们深表歉意。请允许我们一一回应您的问题。
1.补充零食和饮料： 对于我们未能及时补充房间内的免费零食和饮料，我们深感歉意。我们理解这一疏忽可能引发您的不满，尤其是在您感觉到自己的关切未被重视的情况下。为避免类似情况再次发生，我们将加强我们的清洁团队的操作流程，确保每日不例外地为每间房间补充所需物品。此外，我们将实施验证系统，以防止此类误解再次发生。
2.人字拖的提供： 对于从沙滩别墅转移到水上别墅时没有提供人字拖的情况，我们深表歉意。我们正在更新客人的欢迎信息，以明确说明每种别墅类型将提供的设施。我们还将确保在客人转移别墅时，我们的团队直接告知相关信息，以避免任何混淆。
3.清洁度和虫害控制： 对于您在餐厅遇到蟑螂的不愉快经历以及工作人员未能及时回应的问题，我们深感抱歉。请放心，我们非常重视卫生和清洁问题。我们已经加强了虫害控制措施，并进行了额外的员工培训，确保能及时有效地处理此类情况。同时，我们正在审查餐饮区的清洁标准，以确保粘性的餐垫问题得到及时解决。
4.水质问题： 我们理解您看到水变色时的震惊感，并为此带来的不便深表歉意。这绝不是我们期望提供的标准。我们已经对供水系统进行了全面检查，并采取了纠正措施，以防止此类问题再次发生。我们的维护团队将增加检查频率，以确保水质始终保持一致，并且对所有客人都是安全的。
我们真诚感谢您的反馈，因为它有助于我们改进服务。作为我们诚挚歉意的一部分，我们希望为您下次入住时提供 [一项免费服务或折扣]。我们希望您能给予我们另一次机会，为您提供应得的完美体验。
再次对给您带来的不便表示歉意，感谢您的理解。我们期待未来能再次欢迎您光临。
此致，
Warm regards,
Gilbert Steiner
Resident Manager
Komentarz: 28 maj 2024
Odpowiedź hotelu
Komentarz: 29 maj 2024
Doskonała lokalizacja
Heritance, 05150, Malediwy
Zameldowanie i wymeldowanie
Zameldowanie od:
14:00
Wymeldowanie do:
12:00
Przydatne informacje
Zwierzęta domowe nie są akceptowane
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