Inatori Ginsuiso
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Krótkie informacje
Zameldowanie od: | 14:00 |
|---|---|
Wymeldowanie do: | 10:00 |
Zwierzęta domowe | Zwierzęta domowe nie są akceptowane |
Udogodnienia
Wi-Fi
Parking
Klimatyzacja
Basen
Spa
Recepcja całodobowa
Więcej na temat: Inatori Ginsuiso
Inatori Ginsuiso
Obiekt Inatori Ginsuiso położony jest w miejscowości Higashiizu, w dzielnicy Inatori Onsen. Na miejscu dostępny jest odkryty basen oraz bezpłatny prywatny parking. Goście mogą też korzystać z bezpłatnego WiFi.
Opinie z: 
Anonimowy podróżny
Komentarz: 14 maj 2026
Pobyt: maj 2026
Great shuttle service. Clean. Great staff. Meals are to notch. Need new carpet
Para
Komentarz: 27 cze 2026
Pobyt: cze 2026
Hotel Inatori Ginsuiso's Front Desk Suspected of Malicious Discrimination, Management Shamelessly Shielding Employee
What was supposed to be a highly anticipated vacation in Izu turned out to be the worst and most sickening accommodation experience I have had in recent years. As an established hot spring hotel that brands itself on high-end service, its staff not only severely lacks professional ethics, but its management also shamelessly tolerates and shields discriminatory behavior targeting Chinese tourists.
The incident began at 10:00 AM on June 16, when we were woken up by the cleaning staff ringing our doorbell. Having not rested adequately, we went to the front desk and politely used a mobile translation app (Chinese to Japanese) to state our request to a male front desk staff member, asking if our room cleaning time could be noted and delayed for the following two days. However, the moment this employee saw the translated content, he immediately showed displeasure, and with an extremely arrogant attitude, he crossed his arms and shouted "NO" at us. After multiple inquiries yielded no results, and given his rude body language and demeanor, I ultimately had no choice but to state that we would cancel the room service for the next two days.
Sensing his extremely low willingness to communicate in Japanese at the time, I attempted to switch to English to communicate with him, to which he responded with a hostile attitude, "No English." Yet, extremely ironically, he clearly knew our identity as Asian/Chinese tourists, and while claiming not to understand English, he refused to look at the Google Translation (Chinese to Japanese) we provided. Instead, he later used his own translator to perform a Japanese-to-English operation. This behavior was by no means a communication barrier or a mere service attitude problem; it was a highly malicious, deliberate obstruction and selective service with clear racial discrimination tendencies.
After encountering such rude treatment, I attempted to continue reasoning with him, but instead of offering any assistance or explanation, the employee exhibited a highly provocative and negligent attitude. What was even more shocking was that when my companion lodged a complaint with the female front desk staff member next to him, she actually replied: "I am sorry, but he is like this to everyone, please bear with him." As a hotel positioned as a five-star establishment, the front desk ignored a customer's reasonable request and went so far as to ask the customer to tolerate an employee who lacks basic professional literacy. This completely exposed the hotel's indulgence of internal misconduct. Subsequently, I insisted on management intervention, and after a standoff of nearly ten minutes, the night shift supervisor on duty that evening finally came forward to handle the matter.
However, what was even more infuriating was the management's perfunctory and irresponsible way of handling it. Although the night shift supervisor offered an oral apology upon arrival, the male front desk staff member, who was the direct wrongdoer, stood by coldly and arrogantly, even wearing a mocking smirk. After the supervisor sent him away, the hotel management did not give me any proper explanation, nor did they have the person involved make a direct apology. What was even more absurd was that when I went downstairs to the hot spring afterward, I was shocked to find that the involved employee was actually still patrolling and wandering around the entrance of the floor we were staying on. Even though management clearly knew he had committed a serious error, they took no measures against him whatsoever, allowing him to immediately resume normal work and continue appearing in our line of sight. This was not only secondary psychological harm to the guests but also a huge irony to the hotel's management system.
On the second night, the hotel's General Manager (the Taisho) came to knock on our door accompanied by a Chinese translator. He defended the hotel intensely and denied the existence of any discrimination, claiming that they had placed the involved employee on a "two-day leave," making it impossible to arrange for a face-to-face apology. The General Manager performed a 90-degree bow apology at our doorway for as long as fifteen minutes and proposed a free upgrade to the highest-specification private hot spring room in the hotel as compensation, but we clearly stated that we only wanted an apology from the direct wrongdoer. Yet, until we checked out, the direct wrongdoer never showed his face. I want to make it clear that as consumers, what we demand is absolutely not material favors or upgrade benefits, but equal human dignity and strict, rule-based handling of discriminatory behavior. This practice of not even dragging the wrongdoer out to face the customer, blindly relying on "Japanese-style bowing," is nothing more than a formalistic fig leaf to cover up their indulgence of staff discriminating against Chinese people.
In addition, regarding the hardware facilities, because we had learned in advance on social media that this hotel might suffer from outdated facilities, we intentionally paid extra to upgrade to the newly renovated "New Japanese-Style Room" to ensure our vacation experience. However, to our great surprise, even in this high-priced upgraded renovated room, the pillows and blankets still carried a heavy smell of mildew, which remained unchanged even after we requested the staff to replace them with another set. Although this is a tolerable flaw compared to the extremely vile and discriminatory face of the front desk, it is sufficient to prove that this so-called five-star historic hotel has completely collapsed in terms of basic management and quality control. I have been to Japan many times and am well aware of the professionalism of most of the service industry, but Inatori Ginsuiso's actions have severely trampled on consumers' bottom lines. For Chinese friends who have zero tolerance for racial discrimination and pursue equal dignity, please completely avoid this hotel. Do not spend money to buy humiliation.
The incident began at 10:00 AM on June 16, when we were woken up by the cleaning staff ringing our doorbell. Having not rested adequately, we went to the front desk and politely used a mobile translation app (Chinese to Japanese) to state our request to a male front desk staff member, asking if our room cleaning time could be noted and delayed for the following two days. However, the moment this employee saw the translated content, he immediately showed displeasure, and with an extremely arrogant attitude, he crossed his arms and shouted "NO" at us. After multiple inquiries yielded no results, and given his rude body language and demeanor, I ultimately had no choice but to state that we would cancel the room service for the next two days.
Sensing his extremely low willingness to communicate in Japanese at the time, I attempted to switch to English to communicate with him, to which he responded with a hostile attitude, "No English." Yet, extremely ironically, he clearly knew our identity as Asian/Chinese tourists, and while claiming not to understand English, he refused to look at the Google Translation (Chinese to Japanese) we provided. Instead, he later used his own translator to perform a Japanese-to-English operation. This behavior was by no means a communication barrier or a mere service attitude problem; it was a highly malicious, deliberate obstruction and selective service with clear racial discrimination tendencies.
After encountering such rude treatment, I attempted to continue reasoning with him, but instead of offering any assistance or explanation, the employee exhibited a highly provocative and negligent attitude. What was even more shocking was that when my companion lodged a complaint with the female front desk staff member next to him, she actually replied: "I am sorry, but he is like this to everyone, please bear with him." As a hotel positioned as a five-star establishment, the front desk ignored a customer's reasonable request and went so far as to ask the customer to tolerate an employee who lacks basic professional literacy. This completely exposed the hotel's indulgence of internal misconduct. Subsequently, I insisted on management intervention, and after a standoff of nearly ten minutes, the night shift supervisor on duty that evening finally came forward to handle the matter.
However, what was even more infuriating was the management's perfunctory and irresponsible way of handling it. Although the night shift supervisor offered an oral apology upon arrival, the male front desk staff member, who was the direct wrongdoer, stood by coldly and arrogantly, even wearing a mocking smirk. After the supervisor sent him away, the hotel management did not give me any proper explanation, nor did they have the person involved make a direct apology. What was even more absurd was that when I went downstairs to the hot spring afterward, I was shocked to find that the involved employee was actually still patrolling and wandering around the entrance of the floor we were staying on. Even though management clearly knew he had committed a serious error, they took no measures against him whatsoever, allowing him to immediately resume normal work and continue appearing in our line of sight. This was not only secondary psychological harm to the guests but also a huge irony to the hotel's management system.
On the second night, the hotel's General Manager (the Taisho) came to knock on our door accompanied by a Chinese translator. He defended the hotel intensely and denied the existence of any discrimination, claiming that they had placed the involved employee on a "two-day leave," making it impossible to arrange for a face-to-face apology. The General Manager performed a 90-degree bow apology at our doorway for as long as fifteen minutes and proposed a free upgrade to the highest-specification private hot spring room in the hotel as compensation, but we clearly stated that we only wanted an apology from the direct wrongdoer. Yet, until we checked out, the direct wrongdoer never showed his face. I want to make it clear that as consumers, what we demand is absolutely not material favors or upgrade benefits, but equal human dignity and strict, rule-based handling of discriminatory behavior. This practice of not even dragging the wrongdoer out to face the customer, blindly relying on "Japanese-style bowing," is nothing more than a formalistic fig leaf to cover up their indulgence of staff discriminating against Chinese people.
In addition, regarding the hardware facilities, because we had learned in advance on social media that this hotel might suffer from outdated facilities, we intentionally paid extra to upgrade to the newly renovated "New Japanese-Style Room" to ensure our vacation experience. However, to our great surprise, even in this high-priced upgraded renovated room, the pillows and blankets still carried a heavy smell of mildew, which remained unchanged even after we requested the staff to replace them with another set. Although this is a tolerable flaw compared to the extremely vile and discriminatory face of the front desk, it is sufficient to prove that this so-called five-star historic hotel has completely collapsed in terms of basic management and quality control. I have been to Japan many times and am well aware of the professionalism of most of the service industry, but Inatori Ginsuiso's actions have severely trampled on consumers' bottom lines. For Chinese friends who have zero tolerance for racial discrimination and pursue equal dignity, please completely avoid this hotel. Do not spend money to buy humiliation.
Anonimowy podróżny
Komentarz: 4 mar 2026
Pobyt: mar 2026
The room had an incredible ocean view. The breakfast was extensive and interesting. It would have been helpful to have a little more explanation in English of how to prepare for going into the onsen. We were provided with yukutas (robes), obis (belts) and haoris (vests that go over the yukutas), which we learned we should wear with slippers to the public places in the hotel, including the lounge, dining room and down to the onsen (hot spring). We would have appreciated a few more nuts or other snack selections during happy hour. The dessert hour selections were extensive. A couple of helpful tips: the hotel offers a shuttle bus from the Izu-Inatori train station until 7 pm. If you don't pre-book dinner at the hotel, there are restaurants nearby, but the walk to them is dark and the road is twisty. We took a cab to an excellent Korean BBQ restaurant called Tora No Ana and then walked back to the hotel. A really wonderful, authentic, off-the-beaten-path experience. Google Translate is your best friend.
Para
Komentarz: 23 cze 2025
It was raining throughout when we were staying but we loved the stay! The town is fairly quiet and empty, but we just spent some time exploring around and also chilled at their lounge. The view was really good and the breakfast was good too. We didn’t opt for the dinner, so we had to go outside for food. There’s not much choice for food outside actually, so make sure to do your research! The onsen was okay, not too crowded. If you prefer more privacy, there is a small bath tub in the room. Alcohol was provided all day, but beer has a cut off time, so that’s a downside for me. Overall we still enjoyed our time there, would recommend to stay.
Podróżujący z rodziną
Komentarz: 29 lis 2025
Pobyt: lis 2025
It was the worst.
The curtain rails are off.
She didn't come out despite asking for fruit for her daughter's birthday celebration
Todome, who had begged to have the place heated for dinner, was so forgettable that his signature simmered golden-eyed sea bream was cold.
She didn't come out despite asking for fruit for her daughter's birthday celebration
Todome, who had begged to have the place heated for dinner, was so forgettable that his signature simmered golden-eyed sea bream was cold.
Bardzo dobra lokalizacja
1624-1 Inatori, Kamo District, 413-0411 Inatori, Chubu, Japonia|0,15 km od centrum miasta
Zameldowanie i wymeldowanie
Zameldowanie od:
14:00
Wymeldowanie do:
10:00
Przydatne informacje
Zwierzęta domowe nie są akceptowane
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