Sercotel Amistad Murcia
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Krótkie informacje
Zameldowanie od: | 15:00 |
|---|---|
Wymeldowanie do: | 12:00 |
Zwierzęta domowe | Zwierzęta domowe są akceptowane za dodatkową opłatą |
Udogodnienia
Wi-Fi
Parking
Klimatyzacja
Centrum fitness
Recepcja całodobowa
Restauracja
Więcej na temat: Sercotel Amistad Murcia
Sercotel Amistad Murcia
Sercotel Amistad Murcia is located in Murcia’s main shopping and business area, 100 metres from Gran Vía Avenue. It offers on-site parking, modern rooms with satellite TV and free Wi-Fi throughout.
Opinie z: 
Para
UK
Komentarz: 1 wrz 2026
Pobyt: wrz 2026
Very Good Stay
This a great hotel in a very central location in Murcia. The staff and polite, friendly and helpful. Rooms are clean and well maintained. Nice atmosphere throughout the hotel and no noise from outside, but the rooms can bleed noise between each other. Would recommend.
Goście indywidualni
Komentarz: 28 sie 2026
Pobyt: sie 2026
A promising hotel ruined by poor management and complete disorganization
This hotel could have been excellent, but my experience was a disaster caused by poor management, a lack of staff training, and complete indifference to guests’ needs.
When I arrived, there were no available rooms with a double bed. I agreed to wait for approximately two hours and returned to reception at 3:30 p.m. because an employee had promised to assign me one. Nevertheless, she gave me a room with two separate beds. Only after I discovered this and returned to reception for a second time did I finally receive a room with a double bed.
I had also requested a room on a high floor. Instead, I was given one on a middle floor facing a dark interior shaft — literally a wall. The room receives almost no natural light, so I have to keep the lights on throughout the day. I work from my hotel room for much of the day and clearly explained why daylight was important to me. Yet nobody seemed willing to listen or make any real effort to find a suitable room, even though the hotel has plenty of rooms facing the street.
At one point, I genuinely felt like crying out of sheer helplessness. You explain a very simple need again and again, but the people in front of you neither understand nor seem to care. It is the complete indifference to a guest’s requests that is so upsetting.
I booked directly through the official Sercotel website because direct reservations are normally easier for a hotel to manage and are generally given priority over bookings made through online travel agencies. Despite this, the receptionist could not find my reservation using my first and last name and asked me to show the booking confirmation. A hotel being unable to locate a direct reservation in its own system was already an alarming indication of how poorly organized the operation was.
The following morning, I was woken at 9:00 a.m. by extremely loud drilling or hammer-drill noise coming from what sounded like immediately behind the wall. Providing guests with a peaceful and comfortable night’s sleep is the most basic function of any hotel. Starting such noisy work at 9:00 a.m., apparently without any warning, is unacceptable. Not every guest is an early riser. If this work is unavoidable, it should be scheduled much later — certainly not before 11:00 a.m. — and guests staying nearby should be informed in advance.
The disorganization continued at breakfast. Three different employees asked me for my room number. I gave it to the first two. Then a third employee approached me while I was standing at the coffee machine making myself a coffee and abruptly said, “Hello, room number.” When I explained in English that he was the third person to ask and questioned why the staff were so poorly coordinated, he admitted that he did not speak English. I then had to repeat everything in Spanish.
Checking room numbers should be handled by one employee or properly recorded after the first check. Guests should not be repeatedly approached by different random members of staff and asked the same question. This is a very basic organizational process, yet even that does not work here.
I am a professional travel advisor and travel blogger with a large audience, so I know how hotels are supposed to operate. However, this is not about expecting special treatment: every guest deserves to have simple, clearly expressed requests heard and to receive a basic level of consideration.
To be fair, the room itself is reasonably comfortable, and the breakfast is genuinely good and varied, with freshly squeezed juice and several hot dishes. That is what makes the situation particularly frustrating: this hotel has everything it needs to be a very good property.
Unfortunately, poor management, a lack of staff coordination and training, and no apparent understanding of the basic principles of hospitality ruin everything. In my opinion, the manager responsible for this operation should be replaced. A comfortable room and a good breakfast cannot compensate for repeatedly ignoring guests, disturbing their sleep, and failing to organize even the simplest procedures.
When I arrived, there were no available rooms with a double bed. I agreed to wait for approximately two hours and returned to reception at 3:30 p.m. because an employee had promised to assign me one. Nevertheless, she gave me a room with two separate beds. Only after I discovered this and returned to reception for a second time did I finally receive a room with a double bed.
I had also requested a room on a high floor. Instead, I was given one on a middle floor facing a dark interior shaft — literally a wall. The room receives almost no natural light, so I have to keep the lights on throughout the day. I work from my hotel room for much of the day and clearly explained why daylight was important to me. Yet nobody seemed willing to listen or make any real effort to find a suitable room, even though the hotel has plenty of rooms facing the street.
At one point, I genuinely felt like crying out of sheer helplessness. You explain a very simple need again and again, but the people in front of you neither understand nor seem to care. It is the complete indifference to a guest’s requests that is so upsetting.
I booked directly through the official Sercotel website because direct reservations are normally easier for a hotel to manage and are generally given priority over bookings made through online travel agencies. Despite this, the receptionist could not find my reservation using my first and last name and asked me to show the booking confirmation. A hotel being unable to locate a direct reservation in its own system was already an alarming indication of how poorly organized the operation was.
The following morning, I was woken at 9:00 a.m. by extremely loud drilling or hammer-drill noise coming from what sounded like immediately behind the wall. Providing guests with a peaceful and comfortable night’s sleep is the most basic function of any hotel. Starting such noisy work at 9:00 a.m., apparently without any warning, is unacceptable. Not every guest is an early riser. If this work is unavoidable, it should be scheduled much later — certainly not before 11:00 a.m. — and guests staying nearby should be informed in advance.
The disorganization continued at breakfast. Three different employees asked me for my room number. I gave it to the first two. Then a third employee approached me while I was standing at the coffee machine making myself a coffee and abruptly said, “Hello, room number.” When I explained in English that he was the third person to ask and questioned why the staff were so poorly coordinated, he admitted that he did not speak English. I then had to repeat everything in Spanish.
Checking room numbers should be handled by one employee or properly recorded after the first check. Guests should not be repeatedly approached by different random members of staff and asked the same question. This is a very basic organizational process, yet even that does not work here.
I am a professional travel advisor and travel blogger with a large audience, so I know how hotels are supposed to operate. However, this is not about expecting special treatment: every guest deserves to have simple, clearly expressed requests heard and to receive a basic level of consideration.
To be fair, the room itself is reasonably comfortable, and the breakfast is genuinely good and varied, with freshly squeezed juice and several hot dishes. That is what makes the situation particularly frustrating: this hotel has everything it needs to be a very good property.
Unfortunately, poor management, a lack of staff coordination and training, and no apparent understanding of the basic principles of hospitality ruin everything. In my opinion, the manager responsible for this operation should be replaced. A comfortable room and a good breakfast cannot compensate for repeatedly ignoring guests, disturbing their sleep, and failing to organize even the simplest procedures.
Odpowiedź hotelu
Komentarz: 31 sie 2026
Dear Anton,
Thank you for sharing your detailed feedback regarding your recent stay at Sercotel Amistad Murcia. I sincerely apologize for the disorganization and the inconveniences you experienced during your visit. Your insights regarding room assignments and the handling of your reservation are invaluable, and I understand how frustrating it must have been to not receive the accommodations you requested.
I appreciate your comments about the noise disturbance in the morning, as providing a peaceful environment is indeed a fundamental aspect of our hospitality. We strive to ensure our guests are informed about any necessary maintenance work that may affect their stay.
Furthermore, your concerns about staff coordination at breakfast and the language barriers encountered are taken seriously. We aim to enhance our team’s training and communication to better serve our guests in the future.
It is encouraging to hear that you found the room comfortable and enjoyed the variety of our breakfast offerings. Your feedback will be shared with our team to address the areas of improvement more effectively.
Thank you for your understanding and for being a voice for hospitality standards.
Hotel Sercotel Amistad Murcia****
Responsable de calidad
C/ Condestable, 1, 30009, Murcia
T. +34968282929
reservas@sercotelamistadmurcia.com
www.sercotelhoteles.com/es/hotel-sercotel-amistad-murcia
Thank you for sharing your detailed feedback regarding your recent stay at Sercotel Amistad Murcia. I sincerely apologize for the disorganization and the inconveniences you experienced during your visit. Your insights regarding room assignments and the handling of your reservation are invaluable, and I understand how frustrating it must have been to not receive the accommodations you requested.
I appreciate your comments about the noise disturbance in the morning, as providing a peaceful environment is indeed a fundamental aspect of our hospitality. We strive to ensure our guests are informed about any necessary maintenance work that may affect their stay.
Furthermore, your concerns about staff coordination at breakfast and the language barriers encountered are taken seriously. We aim to enhance our team’s training and communication to better serve our guests in the future.
It is encouraging to hear that you found the room comfortable and enjoyed the variety of our breakfast offerings. Your feedback will be shared with our team to address the areas of improvement more effectively.
Thank you for your understanding and for being a voice for hospitality standards.
Hotel Sercotel Amistad Murcia****
Responsable de calidad
C/ Condestable, 1, 30009, Murcia
T. +34968282929
reservas@sercotelamistadmurcia.com
www.sercotelhoteles.com/es/hotel-sercotel-amistad-murcia
Goście biznesowi
Komentarz: 9 sie 2026
Pobyt: sie 2026
Stop and go in Murcia
I stayed twice at this hotel (June 2026 and August 2026).
The hotel is located in the center of Murcia, has underground parking, the rooms are very welcoming and well-maintained, even if for the stay in August the bed was not the most comfortable.
This is a pet-friendly hotel and everything necessary for the animal is provided, from the bed to the bowl to the soap to wash it....excellent!!
One thing for which I would absolutely return is the magnificent breakfast! Varied and delicious!
In June I had left something in the room, the staff was very kind and had me find everything upon my return in August.
Highly recommended hotel, thanks to everyone.
The hotel is located in the center of Murcia, has underground parking, the rooms are very welcoming and well-maintained, even if for the stay in August the bed was not the most comfortable.
This is a pet-friendly hotel and everything necessary for the animal is provided, from the bed to the bowl to the soap to wash it....excellent!!
One thing for which I would absolutely return is the magnificent breakfast! Varied and delicious!
In June I had left something in the room, the staff was very kind and had me find everything upon my return in August.
Highly recommended hotel, thanks to everyone.
Odpowiedź hotelu
Komentarz: 10 sie 2026
Gentile Marcel ,
La ringraziamo sinceramente per aver condiviso la sua esperienza positiva presso il nostro hotel. Siamo lieti di sapere che ha apprezzato la posizione centrale, le stanze accoglienti e la ricca colazione. È sempre un piacere sapere che i nostri servizi per animali domestici siano stati di suo gradimento.
Ci scusiamo se il letto non ha soddisfatto completamente le sue aspettative durante il soggiorno di agosto. Il comfort dei nostri ospiti è una priorità per noi e terremo in considerazione il suo feedback per migliorare ulteriormente.
Siamo felici che il nostro personale sia riuscito a aiutarla nel recupero degli oggetti dimenticati; il loro impegno nel fornire un servizio di qualità è fondamentale per noi.
La ringraziamo ancora per la sua raccomandazione e speriamo di accoglierla nuovamente in futuro.
Hotel Sercotel Amistad Murcia****
Responsabile di qualità
C/ Condestable, 1, 30009, Murcia
T. +34968282929
reservas@sercotelamistadmurcia.com
www.sercotelhoteles.com/es/hotel-sercotel-amistad-murcia
La ringraziamo sinceramente per aver condiviso la sua esperienza positiva presso il nostro hotel. Siamo lieti di sapere che ha apprezzato la posizione centrale, le stanze accoglienti e la ricca colazione. È sempre un piacere sapere che i nostri servizi per animali domestici siano stati di suo gradimento.
Ci scusiamo se il letto non ha soddisfatto completamente le sue aspettative durante il soggiorno di agosto. Il comfort dei nostri ospiti è una priorità per noi e terremo in considerazione il suo feedback per migliorare ulteriormente.
Siamo felici che il nostro personale sia riuscito a aiutarla nel recupero degli oggetti dimenticati; il loro impegno nel fornire un servizio di qualità è fondamentale per noi.
La ringraziamo ancora per la sua raccomandazione e speriamo di accoglierla nuovamente in futuro.
Hotel Sercotel Amistad Murcia****
Responsabile di qualità
C/ Condestable, 1, 30009, Murcia
T. +34968282929
reservas@sercotelamistadmurcia.com
www.sercotelhoteles.com/es/hotel-sercotel-amistad-murcia
Anonimowy podróżny
Komentarz: 15 cze 2026
Pobyt: cze 2026
Nice room, helpful staff and a good location for the city centre, good breakfast.
Parking was under the hotel and anywhere in the car park, reduced price for hotel but still €25/night, access from car park into hotel reception via lift.
Parking was under the hotel and anywhere in the car park, reduced price for hotel but still €25/night, access from car park into hotel reception via lift.
Para
Komentarz: 10 maj 2026
Pobyt: kwi 2026
Missing the bidet
We booked a room with breakfast for the evening in Murcia
Beautiful and modern spacious room
comfortable bed only flaws the bathroom
the bidet is missing and the toothbrush needs replacing
Super breakfast with various proposals
Adequate price
Beautiful and modern spacious room
comfortable bed only flaws the bathroom
the bidet is missing and the toothbrush needs replacing
Super breakfast with various proposals
Adequate price
Odpowiedź hotelu
Komentarz: 12 maj 2026
La ringraziamo per il suo feedback positivo. Siamo lieti che abbia apprezzato la camera e la colazione. Prenderemo in considerazione le sue osservazioni riguardo al bidet e allo spazzolino per migliorare i nostri servizi.
Hotel Sercotel Amistad Murcia****
Responsabile di qualità
C/ Condestable, 1, 30009, Murcia
T. +34968282929
reservas@sercotelamistadmurcia.com
www.sercotelhoteles.com/es/hotel-sercotel-amistad-murcia
Hotel Sercotel Amistad Murcia****
Responsabile di qualità
C/ Condestable, 1, 30009, Murcia
T. +34968282929
reservas@sercotelamistadmurcia.com
www.sercotelhoteles.com/es/hotel-sercotel-amistad-murcia
Doskonała lokalizacja
Calle Condestable, 1, 30009 Murcja, Hiszpania|0,76 km od centrum miasta
Zameldowanie i wymeldowanie
Zameldowanie od:
15:00
Wymeldowanie do:
12:00
Przydatne informacje
Zwierzęta domowe są akceptowane za dodatkową opłatą
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Aby dowiedzieć się więcej o dostawianiu dodatkowych łóżek, skontaktuj się z hotelem.
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