citizenM Paris la Défense
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Krótkie informacje
Zameldowanie od: | 14:00 |
|---|---|
Wymeldowanie do: | 11:00 |
Zwierzęta domowe | Zwierzęta domowe nie są akceptowane |
Udogodnienia
Więcej na temat: citizenM Paris la Défense
citizenM Paris la Défense
First opened in May 2017, CitizenM Paris La Défense offers luxurious accommodation with large living rooms, meeting spaces and a 24-hour fully stocked bar. It also offers a terrace with design furniture.
Komentarz: 5 lip 2026
Pobyt: cze 2026
Komentarz: 13 lip 2026
Pobyt: cze 2026
billing failure the hotel refuses to own.
We booked a fully refundable room and canceled inside the cancellation window. CitizenM charged the card anyway. $558.64 for a room we never stayed in and had properly canceled.
We got the refund, but here is what their error actually cost us. The hotel billed in euros and refunded in euros. Our card network converts foreign transactions and takes roughly 3%. That fee is standard and it's not the card's fault. It exists in this case for exactly one reason: the hotel charged a booking it had no right to charge. We got back $544.37. Their mistake cost us $14.27.
The hotel's answer when we raised it? That's your credit card's fee, take it up with them. Think about where that logic leads. If they erroneously charged $100,000 and refunded it, the guest would eat $3,000 in conversion fees on the hotel's error. Nobody would call that acceptable, and the principle doesn't change because the number is smaller. You make the erroneous charge, you cover what it costs to unwind it.
We made no error. We followed their cancellation policy to the letter. They charged us anyway, then decided the cleanup cost was ours to absorb.
A hotel in Amsterdam did the identical thing to us the same month. Charged a canceled refundable booking, refunded in euros, left us holding the fees, refused accountability.
To CitizenM management: make this right. A guest should not lose money because of sloppy work between your front desk and your back office. Refund the $14.27 difference or compensate the equivalent. You had a cheap, easy chance to fix a small mistake and you chose fourteen dollars over accountability.
Until then, one star. Book somewhere that can process a cancellation without charging you.
Komentarz: 11 lip 2026
Pobyt: lip 2026
However, I was very disappointed with the cleanliness and housekeeping standards of the hotel. I specifically requested a deep cleaning before my arrival, but when I entered my room, it was still in a very poor condition and appeared that no proper cleaning had been done. This was very frustrating and not what I expected from a hotel associated with Bonvoy.
I hope management takes this feedback seriously and improves the cleaning procedures and quality control. The staff are a great asset to the hotel, but the housekeeping standards need significant attention to provide guests with the experience they deserve.
Komentarz: 1 lis 2025
Pobyt: paź 2025
All exceptional!
Komentarz: 14 cze 2026
Pobyt: maj 2026
Doskonała lokalizacja
194 Jard. de l'Arche, 92000 Nanterre, Francja|1,09 km od centrum miasta
Zameldowanie i wymeldowanie
Zameldowanie od:
14:00
Wymeldowanie do:
11:00
Przydatne informacje
Zwierzęta domowe nie są akceptowane
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