Hôtel Mercure Grenoble Meylan
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Krótkie informacje
Zameldowanie od: | 14:00 |
|---|---|
Wymeldowanie do: | 12:00 |
Zwierzęta domowe | Zwierzęta domowe są akceptowane za dodatkową opłatą |
Udogodnienia
Wi-Fi
Parking
Klimatyzacja
Basen
Recepcja całodobowa
Restauracja
Więcej na temat: Hôtel Mercure Grenoble Meylan
Hôtel Mercure Grenoble Meylan
This Mercure hotel is located 5 km from the centre of Grenoble and less than 50 km from the nearest summer and winter resorts.
Opinie z: 
Podróżujący w grupie
Komentarz: 23 lip 2026
June 2026 one-week stay.
Very pleasant one-week stay.
Clean room, not damaged, smiling and professional staff, very satisfactory restaurant.
Clean room, not damaged, smiling and professional staff, very satisfactory restaurant.
Goście biznesowi
Komentarz: 7 lip 2026
Pobyt: lip 2026
Infested Bed Bug in the hotel room with poor handling of the incident
I am writing to make a formal complaint regarding my current stay at one of your hotels. This has been one of the most distressing hotel experiences I have ever had, not only because of the bed bug infestation but also because of the way the situation has been handled by the hotel staff.
I checked into the hotel expecting the high standards of cleanliness and guest care associated with the Accor brand. From the day I arrived, I noticed several black stains on the bed sheets. At the time, I did not know what they were and assumed they were simply marks that had not been removed during laundering.
Over the following days, I began waking up with itchy bites on my body. Initially, I believed they were mosquito bites. However, as each night passed, the number of bites increased significantly. The bites became extremely itchy and uncomfortable, making it difficult to sleep. I repeatedly woke up during the night because of the irritation, and instead of being able to rest, I spent the nights scratching and trying to understand what was causing the problem.
Eventually, after another restless night, I searched my bed and found a live bed bug. At that moment, I realised that the bites I had been suffering throughout my stay were not mosquito bites but were caused by bed bugs. Looking back, I also became concerned that the black stains I had noticed on the bed sheets upon my arrival may have been bed bug fecal spots, suggesting that the infestation may have existed before I checked into the room.
As a result of this infestation, I have now suffered more than 60 bed bug bites across my body. The bites have caused significant itching, discomfort, irritation, loss of sleep, and considerable stress. Instead of enjoying my stay, I have spent days worrying about my health and whether my clothing and luggage may now be contaminated, creating the additional concern that I could unknowingly bring bed bugs home with me.
I immediately reported the incident to the hotel and provided photographic evidence of the live bed bug, the black stains on the bed sheets, and the bites covering my body.
Unfortunately, the hotel’s response has been almost as disappointing as the infestation itself.
When I returned to the hotel later that day, the receptionist on duty had no knowledge of my case because there had been no proper handover between shifts. I had to explain the entire situation again from the beginning. When I asked him to check with the manager regarding any updates, he informed me that the manager had already left for the day. However, once the discussion became more serious, the receptionist was suddenly able to bring the manager out from the room to speak with me. This left me confused as to why I had initially been told that no manager was available.
Earlier that morning, another receptionist had assured me that she would discuss possible compensation with the hotel director, including compensation for my clothing and belongings, which may now require professional treatment because of their exposure to bed bugs.
However, when I met with the manager Marie Lafound, I was shocked that the only compensation initially offered was a complimentary dinner or a drink. I found this response completely disproportionate to the seriousness of the situation. After suffering more than 60 bites all around the body/corps/face/neck, enduring multiple sleepless nights, experiencing ongoing discomfort, and facing the possibility of having to clean or replace personal belongings, offering a meal or drink demonstrated very poor empathy and understanding of the impact this incident has had on me.
Even more concerning was the fact that the hotel showed no initiative in addressing my physical condition. It was only after I specifically raised concerns about my skin and repeatedly questioned what assistance would be provided that the manager finally offered to go to a pharmacy to obtain medication. I should not have had to ask for basic care or support after experiencing such a serious issue during my stay.
Throughout this entire experience, I have felt that I have had to request every update, every explanation, and every form of assistance myself. There was no proactive communication, no meaningful expression of concern, no empathy and no indication that the hotel understood the seriousness of what had happened. I expected empathy, professionalism, and decisive action, but instead I was left feeling that my concerns were being minimised.
This incident has had a significant impact on both my physical well-being and my overall experience and this incident was totally not handed professionally.
I checked into the hotel expecting the high standards of cleanliness and guest care associated with the Accor brand. From the day I arrived, I noticed several black stains on the bed sheets. At the time, I did not know what they were and assumed they were simply marks that had not been removed during laundering.
Over the following days, I began waking up with itchy bites on my body. Initially, I believed they were mosquito bites. However, as each night passed, the number of bites increased significantly. The bites became extremely itchy and uncomfortable, making it difficult to sleep. I repeatedly woke up during the night because of the irritation, and instead of being able to rest, I spent the nights scratching and trying to understand what was causing the problem.
Eventually, after another restless night, I searched my bed and found a live bed bug. At that moment, I realised that the bites I had been suffering throughout my stay were not mosquito bites but were caused by bed bugs. Looking back, I also became concerned that the black stains I had noticed on the bed sheets upon my arrival may have been bed bug fecal spots, suggesting that the infestation may have existed before I checked into the room.
As a result of this infestation, I have now suffered more than 60 bed bug bites across my body. The bites have caused significant itching, discomfort, irritation, loss of sleep, and considerable stress. Instead of enjoying my stay, I have spent days worrying about my health and whether my clothing and luggage may now be contaminated, creating the additional concern that I could unknowingly bring bed bugs home with me.
I immediately reported the incident to the hotel and provided photographic evidence of the live bed bug, the black stains on the bed sheets, and the bites covering my body.
Unfortunately, the hotel’s response has been almost as disappointing as the infestation itself.
When I returned to the hotel later that day, the receptionist on duty had no knowledge of my case because there had been no proper handover between shifts. I had to explain the entire situation again from the beginning. When I asked him to check with the manager regarding any updates, he informed me that the manager had already left for the day. However, once the discussion became more serious, the receptionist was suddenly able to bring the manager out from the room to speak with me. This left me confused as to why I had initially been told that no manager was available.
Earlier that morning, another receptionist had assured me that she would discuss possible compensation with the hotel director, including compensation for my clothing and belongings, which may now require professional treatment because of their exposure to bed bugs.
However, when I met with the manager Marie Lafound, I was shocked that the only compensation initially offered was a complimentary dinner or a drink. I found this response completely disproportionate to the seriousness of the situation. After suffering more than 60 bites all around the body/corps/face/neck, enduring multiple sleepless nights, experiencing ongoing discomfort, and facing the possibility of having to clean or replace personal belongings, offering a meal or drink demonstrated very poor empathy and understanding of the impact this incident has had on me.
Even more concerning was the fact that the hotel showed no initiative in addressing my physical condition. It was only after I specifically raised concerns about my skin and repeatedly questioned what assistance would be provided that the manager finally offered to go to a pharmacy to obtain medication. I should not have had to ask for basic care or support after experiencing such a serious issue during my stay.
Throughout this entire experience, I have felt that I have had to request every update, every explanation, and every form of assistance myself. There was no proactive communication, no meaningful expression of concern, no empathy and no indication that the hotel understood the seriousness of what had happened. I expected empathy, professionalism, and decisive action, but instead I was left feeling that my concerns were being minimised.
This incident has had a significant impact on both my physical well-being and my overall experience and this incident was totally not handed professionally.
Podróżujący z rodziną
Komentarz: 30 lip 2026
Experience not to be repeated, it is absolutely not a 4-star, it is barely a 2-star
Very dirty hotel condom, found under the bed by my little dog sheets, dirty spilled sugar tape on the mirrors, door scratched, damaged a disaster
We were the day before in a 4-star in Annecy and near Lyon and the cleanliness was different from that of this hotel, we were tired we had to flee at 11:00 PM with my daughter and my little dog
We were the day before in a 4-star in Annecy and near Lyon and the cleanliness was different from that of this hotel, we were tired we had to flee at 11:00 PM with my daughter and my little dog
Anonimowy podróżny
Komentarz: 9 lip 2026
Pobyt: lip 2026
Everything was 10/10. Air conditioning was working great. Restaurant and bar have excellent options. Pleasantly surprised at how modern the facilities and room are given the price point of the room. Very good value.
Anonimowy podróżny
Komentarz: 25 maj 2026
Pobyt: maj 2026
I stayed at this hotel for three weeks, and the staff member, Charlotte, was friendly and helpful. They assisted me in resolving a few minor issues. Keep it up!
Bardzo dobra lokalizacja
34 Av. de Verdun, 38240 Meylan, Francja|1,69 km od centrum miasta
Zameldowanie i wymeldowanie
Zameldowanie od:
14:00
Wymeldowanie do:
12:00
Przydatne informacje
Zwierzęta domowe są akceptowane za dodatkową opłatą
Aby dowiedzieć się więcej o dostawianiu dodatkowych łóżek, skontaktuj się z hotelem.
Hôtel Mercure Grenoble Meylan: częste pytania
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