Serenity Marina Hotel
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Krótkie informacje
Zameldowanie od: | 15:00 |
|---|---|
Wymeldowanie do: | 12:00 |
Zwierzęta domowe | Zwierzęta domowe nie są akceptowane |
Udogodnienia
Wi-Fi
Parking
Transfer na lotnisko
Basen
Recepcja całodobowa
Restauracja
Więcej na temat: Serenity Marina Hotel
Serenity Marina Hotel
Obiekt Serenity Marina Hotel, położony w miejscowości Sanya, oferuje usługę konsjerża, zakwaterowanie w pokojach dla niepalących, ogród, bezpłatne Wi-Fi we wszystkich pomieszczeniach oraz bar.
Opinie z: 
Podróżujący z rodziną
Komentarz: 16 lut 2023
Every time I come to stay, there are different surprises. I like the coziness and fashion here, and I will stay here again next time. Facilities: Satisfying the needs, good hygiene: very good, happy fishing tools to use: borrow and return at will, convenient environment: excellent service: it is very convenient to go out on a yacht
Odpowiedź hotelu
Komentarz: 17 lut 2023
The beauty of spring is due to the wind with your heart, and the growth of Sailboat Harbor is due to your support. Every praise is the beauty of your heart. Thank you for your five-star praise and sharing these beautiful photos. The hotel is surrounded by the sea on three sides. One side faces the mountain, and the port, sunset, and sea scenery are more beautiful; we look forward to your visit to Sailing Harbor Hotel Sanya Banshan Peninsula again.
Podróżujący z rodziną
Komentarz: 18 lut 2023
Very bad, whoever goes will regret it, The most authentic and objective evaluation, don’t believe the good reviews written by those navy troops, The most garbage hotel I’ve ever stayed in is garbage, everyone, don’t be fooledNever stay in Ctrip I write bad reviews on various platforms, but this time I really can't bear it. I just went to the front desk to receive the reception, and the service attitude was also very poor, and then I entered the hotel, because I was in a very remote place with children around. After turning around and turning around, let’s talk about the hygiene first. Once you enter the hygiene, there is a strong smell, which makes you very uncomfortable. Then you can’t get through to the front desk, and you can’t get through to find slippers. Afterwards, I communicated with Ctrip. The front desk contacted and said It was to change a house for us, but it was not the parent-child festival we had planned to change to the past, and then the environment in that room was not as good as this one, and the front desk manager on their side had a bad attitude and said, anyway, that is the general meaning. I love this section and I can’t let it go, so we took a taxi from such a far place with our children for an hour, and then turned around and turned around tonight. It’s almost 9:00 to eat in a remote place. I didn’t eat it, so I didn’t show it and went to toss, and then the attitude of their front desk is that you can’t live without it. I have never experienced this kind of service. I hope the platform will punish it severely. If this kind of business says that the service is not in place, it’s troublesome Please take him off the shelfEnvironment: Very Poor Sanitation: Very Poor Service: Poor Facilities: Old
Odpowiedź hotelu
Komentarz: 1 mar 2023
Dear guest, after seeing your review of the hotel, the hotel will immediately verify the content of your review, and the facts are quite different from your review. First: Your reservation time is 19:46, and the check-in time is 20:07, but you said that it took more than an hour to come by taxi. I believe you took a taxi to Dadonghai for other reasons, not because you chose us. The hotel took a special taxi for an hour. And the hotel takes less than half an hour from accepting your order to checking you in. Second: When you checked in, you kept asking for a sea view room on a high floor. The front desk said that the high floor was fully occupied that day. You hadn't completed the check-in procedure or entered the room at that time, so you made an emotional complaint to the front desk in the lobby. Use civilized language, and call Ctrip in public to complain. Ctrip customer service calls the manager of the network department. The network manager informs that the high floors are full and there are no spare rooms to change. After returning to the room, you come down and tell the front desk that the room does not have a sea view. The front desk has explained to you that you booked a children's themed room, and you cannot see the sea. Ctrip also has a detailed introduction of the room, but you still Unrelenting and emotional. The manager on duty at the time dealt with this complaint. He assigned you a double bed with a full sea view on the lower floor and took you to see the room. He said that he could give you a free upgrade. Who knew that you were still dissatisfied after seeing it and said you would like to live in it. Ocean view room on the highest floor of the hotel. The duty manager has explained to you many times that the high floors are full and there are no extra rooms for you to upgrade. And said that he was really dissatisfied with the hotel room and could cancel the order. At the same time, the hotel manager also reported in the duty group, "If the guest agrees to cancel, the manager will reimburse the guest for the fare to the next hotel." But you are unwilling to cancel the order, and the hotel does not have a high-floor room for you to upgrade. Your behavior is already unreasonable. Third: Ctrip customer service made three phone calls to the manager of the network department at that time, all of which were your complaints about an upgraded sea view room. At that time, we had communicated with the customer service about the relevant situation and solutions, and Ctrip customer service also expressed understanding. Adhering to the principle of service first, the hotel can upgrade you to a higher floor if conditions permit, and you can even arrange it in advance without mentioning the hotel, but the hotel is indeed full on that day and cannot upgrade you to a sea view room on the highest floor. In order to apologize, I was willing to cancel the order for you for free, but you refused, and you have been complaining to the platform to upgrade to a high-floor sea view. The hotel believes that your check-in experience and behavior at that time will give a bad review to the hotel in the evaluation afterwards. It's clear you really did. Finally, the hotel has records of your unreasonable appeals and complaints, the report of the hotel manager on duty and the call records of Ctrip's customer service. At that time, your behavior was also reported to the backstage of Ctrip. The hotel has no fault at all for your service. , we have been adhering to the principle of "guest first, service first" to receive every guest who comes to the store. But I also hope that every guest can respect and understand every hotel person.
Podróżujący z rodziną
Komentarz: 10 gru 2022
It's the first time I stayed at the Sailboat Harbor Hotel. The location is very good. The pier is right outside. The scenery is beautiful and suitable for taking pictures. It's very quiet at night. I didn't eat the late breakfast when I got up in the morning. I ordered a set meal at the restaurant at noon. The price is very cheap and delicious. The waiter They are very enthusiastic. The weather is a bit cold and I didn't swim. I am a little regretful. Overall, I am very satisfied. Recommended!
Odpowiedź hotelu
Komentarz: 12 gru 2022
Dear guest, thank you for choosing to stay at Sanya Banshan Peninsula Sailing Harbor Hotel. I am very happy that you had a pleasant stay in the hotel, and thank you for your 5-point praise. Thank you for sharing these beautiful photos. We look forward to welcoming you again to Sailing Harbor Hotel Sanya Banshan Peninsula.
Goście biznesowi
Komentarz: 26 sty 2023
The sea view is not bad, and the room is more comfortable to live in, just next to Shenhai Institute. I ordered a hotel food delivery, which can be delivered to the room, which is not bad. There is also a marina next to it.
Odpowiedź hotelu
Komentarz: 28 sty 2023
Dear guest, hello! Thank you for staying at Sanya Banshan Peninsula Sailing Harbor Hotel. Your recognition is our greatest support. As a sea-view hotel in Sanya with an exclusive view of the international sailing harbor, the hotel has successfully received the "Volvo Ocean Race" and "America's Cup". , "Circum-Hainan Island International Regatta" and other sailing events, surrounded by the sea on three sides and facing the mountains on one side, the port, sunset, and sea scenery are more beautiful; I look forward to your stay at Sanya Banshan Peninsula Sailing Harbor Hotel again.
Podróżujący z rodziną
Komentarz: 25 sty 2023
It is very close to sailing port, and it is convenient to walk to Xiaodonghai. Rich breakfast. From the balcony, you can overlook Phoenix Island, with different views during the day and night. It's great to bask in the sun by the hotel's swimming pool in the afternoon, and it's recommended to stay.
Odpowiedź hotelu
Komentarz: 28 sty 2023
Dear guest, hello! Thank you for staying at Sanya Banshan Peninsula Sailing Harbor Hotel. Your recognition is our greatest support. As a sea-view hotel in Sanya with an exclusive view of the international sailing harbor, the hotel has successfully received the "Volvo Ocean Race" and "America's Cup". , "Ring Hainan Island International Regatta" and other sailing events, surrounded by the sea on three sides and facing the mountains on one side, the port, sunset, and sea scenery are more beautiful; eagerly look forward to your staying at Sailing Harbor Hotel Sanya Banshan Peninsula again.
Doskonała lokalizacja
Banshan Bandao Yacht Marina, Luhuitou Development Zone, Dystrykt Jiyang, 572000, Sanya, Chiny|5,55 km od centrum miasta
Zameldowanie i wymeldowanie
Zameldowanie od:
15:00
Wymeldowanie do:
12:00
Przydatne informacje
Zwierzęta domowe nie są akceptowane
According to the relevant provisions of the "Supplementary Implementation Plan for the Comprehensive Prohibition of Production, Sales and Use of Disposable Non-degradable Plastic Products in Hainan Province", starting from January 1, 2023, all hotels, hotels, B&Bs and other places in the province will no longer take the initiative to provide Plastic products, including combs, toothbrushes, razors, shower caps, small washing care product containers (such as body wash bottles, shampoo bottles, moisturizer bottles), etc. If you need it, please contact the hotel to obtain it.
Dzieci mogą spać w pokoju bezpłatnie. Obiekt nie zapewnia dodatkowych łóżek.
Dodatkowe łóżka są dostępne za dodatkową opłatą, ale zależy to od wielkości pokoju.
Serenity Marina Hotel: częste pytania
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