Norus Providencia
+ 48
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Krótkie informacje
Zameldowanie od: | 15:00 |
|---|---|
Wymeldowanie do: | 11:00 |
Zwierzęta domowe | Zwierzęta domowe nie są akceptowane |
Udogodnienia
Wi-Fi
Parking
Klimatyzacja
Transfer na lotnisko
Recepcja całodobowa
Dla niepalących
Więcej na temat: Norus Providencia
Norus Providencia
Obiekt Norus Providencia znajduje się w miejscowości Santiago i oferuje bezpłatne Wi-Fi, bezpłatny prywatny parking oraz widok na góry.
Opinie z: 
Goście biznesowi
Komentarz: 25 mar 2026
Pobyt: mar 2026
Good location and comfort
Very good attention from the staff, I was surprised by the corporate service they deliver (left me water, coffee, oil, among others) that helped me on the day of arrival. Amazing cleanliness. Comfortable parking for vans and if you want to wash you have on the floor 1 laundry for a fee.
Podróżujący z rodziną
Komentarz: 6 sie 2026
Pobyt: sie 2026
Do not stay here
My experience was extremely disappointing and frustrating.
Still in Santiago, before my check-out, I received an e-mail with the exit instructions. I was informed that there would be no one to perform the check-out in person or any examination in my presence. The only guidance was to leave the magnetic card in the portaria (conserjería), just like I did.
On the 31/07, I was surprised by an e-mail stating that on that same day my children would have damaged the doorway of the building by passing with bags. The message said that the security cameras were recording what happened.
However, I was able to prove that, on the date and time informed by them, my family was not in the building. We were on a tour and returned only late in the afternoon. Faced with this evidence, they acknowledged that they had been wrong about the date of the alleged incident.
Even so, they continued to support the accusation by saying that the fact would have occurred another day. Since then, I have been repeatedly requesting the images that actually show my children causing the alleged damage. Until today, these images have never been presented.
The only video they sent me shows only my family coming in and out of the building without any damage being caused. That is, they sent images that prove absolutely nothing.
I have always made it clear that if there is evidence that my children really caused the damage, I will take my responsibility and make the payment. The problem is that even though they claim to have such evidence, they never present it.
Meanwhile, they continue to keep the locked deposit on my credit card at the time of check-in and only respond that the management is analyzing the case. It's been several days without any solution, without any evidence and without the return of my money.
What disappoints me most is not just the delay, but the way the whole case was conducted. First they made an accusation with an incorrect date and time. Then they changed the version of the facts. Even so, they continue without any concrete evidence to justify the charge or the retention of my bail.
I expected transparency, professionalism and respect for consumers. Unfortunately, I found exactly the opposite. My family ended the trip dealing with an unproven charge, a withheld refund and a huge sense of injustice.
I do not recommend this establishment. I sincerely hope that no other guest will go through the same embarrassment, the same lack of transparency and the same wear-up that my family is facing.
Still in Santiago, before my check-out, I received an e-mail with the exit instructions. I was informed that there would be no one to perform the check-out in person or any examination in my presence. The only guidance was to leave the magnetic card in the portaria (conserjería), just like I did.
On the 31/07, I was surprised by an e-mail stating that on that same day my children would have damaged the doorway of the building by passing with bags. The message said that the security cameras were recording what happened.
However, I was able to prove that, on the date and time informed by them, my family was not in the building. We were on a tour and returned only late in the afternoon. Faced with this evidence, they acknowledged that they had been wrong about the date of the alleged incident.
Even so, they continued to support the accusation by saying that the fact would have occurred another day. Since then, I have been repeatedly requesting the images that actually show my children causing the alleged damage. Until today, these images have never been presented.
The only video they sent me shows only my family coming in and out of the building without any damage being caused. That is, they sent images that prove absolutely nothing.
I have always made it clear that if there is evidence that my children really caused the damage, I will take my responsibility and make the payment. The problem is that even though they claim to have such evidence, they never present it.
Meanwhile, they continue to keep the locked deposit on my credit card at the time of check-in and only respond that the management is analyzing the case. It's been several days without any solution, without any evidence and without the return of my money.
What disappoints me most is not just the delay, but the way the whole case was conducted. First they made an accusation with an incorrect date and time. Then they changed the version of the facts. Even so, they continue without any concrete evidence to justify the charge or the retention of my bail.
I expected transparency, professionalism and respect for consumers. Unfortunately, I found exactly the opposite. My family ended the trip dealing with an unproven charge, a withheld refund and a huge sense of injustice.
I do not recommend this establishment. I sincerely hope that no other guest will go through the same embarrassment, the same lack of transparency and the same wear-up that my family is facing.
Anonimowy podróżny
Komentarz: 28 sty 2026
Pobyt: sty 2026
Unfortunately, my stay ended poorly due to how a deposit deduction was handled. I have been traveling for over four years with my dog and stayed in over 145 accommodations; I have never received a complaint or deposit deduction. This history is verifiable through Hotels.com.
During my stay, there was a one-time accident involving my pet while I was unwell. I informed the property immediately, apologized in writing, and took preventive measures. I was told there could be an additional laundry cost, but no amount was communicated in advance.
I was shown photos of two towels on Thursday before check-out. On check-out day, I waited 20 minutes at reception before the deposit deduction was discussed. No itemized breakdown or explanation for the calculation was provided.
A significant portion of my deposit was deducted, including additional linens beyond the originally mentioned towels. Even if replacement or special cleaning had been necessary, the amount is not consistent with standard laundering or replacement costs.
Future guests should request written confirmation of extra charges and documentation before check-out, especially when traveling with pets.
During my stay, there was a one-time accident involving my pet while I was unwell. I informed the property immediately, apologized in writing, and took preventive measures. I was told there could be an additional laundry cost, but no amount was communicated in advance.
I was shown photos of two towels on Thursday before check-out. On check-out day, I waited 20 minutes at reception before the deposit deduction was discussed. No itemized breakdown or explanation for the calculation was provided.
A significant portion of my deposit was deducted, including additional linens beyond the originally mentioned towels. Even if replacement or special cleaning had been necessary, the amount is not consistent with standard laundering or replacement costs.
Future guests should request written confirmation of extra charges and documentation before check-out, especially when traveling with pets.
Goście indywidualni
Komentarz: 6 gru 2025
Pobyt: lis 2025
Grateful and looking forward to coming back
It was a good stay experience, all very comfortable, I would repeat!
Attention, service, staff, administration, very good, respectful, friendly!
Attention, service, staff, administration, very good, respectful, friendly!
Odpowiedź hotelu
Komentarz: 17 gru 2025
Agradecemos enormemente sus comentarios y que disfrutara tanto de las habitaciones como del servicio que entrega nuestro equipo, ya que nos enfocamos en la experiencia de cada visitante. Esperamos nos visiten pronto!! saludos
Goście biznesowi
Komentarz: 6 gru 2025
Pobyt: gru 2025
Well...
Good place to rest and go for business or something fast in the city, even if you can sightsee in the city or if you go for long instances
Bardzo dobra lokalizacja
Capellán Abarzúa 240, Providencia, 7580645 Santiago de Chile, Chile|1,59 km od centrum miasta
Zameldowanie i wymeldowanie
Zameldowanie od:
15:00
Wymeldowanie do:
11:00
Przydatne informacje
Zwierzęta domowe nie są akceptowane
Chilean citizens will be charged an additional 19% value added tax. Please note that foreign guests do not need to pay this tax if they show their passports, immigration cards (issued within 90 days), and a non-Chilean credit card.
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Norus Providencia: częste pytania
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