291 on King
+ 75
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Krótkie informacje
Zameldowanie od: | 15:00 |
|---|---|
Wymeldowanie do: | 10:00 |
Zwierzęta domowe | Zwierzęta domowe nie są akceptowane |
Udogodnienia
Wi-Fi
Parking
Klimatyzacja
Transfer na lotnisko
Centrum fitness
Restauracja
Więcej na temat: 291 on King
291 on King
Obiekt 291 on King położony jest w miejscowości Newcastle i zapewnia widok na miasto. Na miejscu znajduje się też restauracja i bar przekąskowy. Obiekt zapewnia bezpłatne Wi-Fi we wszystkich pomieszczeniach.
Opinie z: 
Anonimowy podróżny
Komentarz: 21 lip 2026
Pobyt: lip 2026
Good value. Very comfortable stay. Enjoyed our visit. Thank you.
Goście biznesowi
AU
Komentarz: 13 sie 2026
Pobyt: sie 2026
More Fawlty Towers Than Studio Deluxe
Unfortunately, my stay at 291 on King had moments that felt more like Fawlty Towers than a “Studio Deluxe” serviced apartment experience.
The apartment presentation was disappointing from the outset. The TV screen was filthy on arrival, covered in marks and what appeared to be dried splashes or a spill. I photographed it. There were no housekeeping staff on duty, so reception had to clean it. To be fair, the TV was cleaned after I complained, but it should never have been presented to a guest in that condition.
The ceiling was also poorly presented, with scuff marks, chipped/abraded paint, discolouration and visible surface damage or touch-up areas. It looked tired and poorly maintained for accommodation marketed as Studio Deluxe.
There was also a billing discrepancy. The total on my completed 291 on King reservation confirmation did not match the amount subsequently charged to my credit card.
When I raised this at reception, Robert questioned whether the reservation document was genuine and suggested it may have come from a third-party website. I had to show him that it was the complete 291 on King document with the property’s branding, my reservation details and terms and conditions.
Rather than simply investigating, the interaction became argumentative. Robert repeatedly called me “mate”, said he did not understand my concern because it involved only a very small amount, and suggested I take the transaction up with my bank as a dispute. I explained that I simply wanted the hotel to rectify its own discrepancy.
There was also nobody in charge on site to whom the issue could be escalated. Robert said he did not have authority to resolve it, there was no manager or other authorised person available, and reception could not provide a direct number for the company director.
The billing issue was eventually referred to finance. The difference was refunded and I have received it. Finance explained that the website booking summary had rounded the card surcharge differently from the amount actually processed. I appreciated the correction, but resolving such a straightforward issue was far more difficult than necessary.
Communication was also inconsistent. During the same reception interaction, another staff member told me that everything was recorded, including audio. The company director later confirmed in writing that reception surveillance does not record audio. Despite raising this contradiction, I still have not been told why I was given the opposite information.
There was similar confusion with the included gym access. The hotel texted me that “Sign up is required for gym access. Please see reception for more details.” In practice, no sign-up was required and the supplied fob provided access directly.
The company director advised that my concerns about staff conduct and complaint handling had been referred to Human Resources. At the time of posting, I have not been advised of the outcome.
After my stay, the hotel also invited me to send feedback directly to its Operations Manager. I did so, but at the time of posting I have received no acknowledgement or response.
Most disappointing was that I received no apology from anyone for the condition of the apartment, inaccurate information, questioning of the hotel’s own reservation documentation or the way the complaint was handled.
The apartment has potential, but poor presentation, maintenance issues, contradictory information, lack of on-site management escalation and difficult complaint handling significantly detracted from the stay.
Accurate information, proper quality control, an effective escalation process and a simple apology would have gone a long way.
Fawlty Towers may be funny on television. It is considerably less entertaining when you are the paying guest.
The apartment presentation was disappointing from the outset. The TV screen was filthy on arrival, covered in marks and what appeared to be dried splashes or a spill. I photographed it. There were no housekeeping staff on duty, so reception had to clean it. To be fair, the TV was cleaned after I complained, but it should never have been presented to a guest in that condition.
The ceiling was also poorly presented, with scuff marks, chipped/abraded paint, discolouration and visible surface damage or touch-up areas. It looked tired and poorly maintained for accommodation marketed as Studio Deluxe.
There was also a billing discrepancy. The total on my completed 291 on King reservation confirmation did not match the amount subsequently charged to my credit card.
When I raised this at reception, Robert questioned whether the reservation document was genuine and suggested it may have come from a third-party website. I had to show him that it was the complete 291 on King document with the property’s branding, my reservation details and terms and conditions.
Rather than simply investigating, the interaction became argumentative. Robert repeatedly called me “mate”, said he did not understand my concern because it involved only a very small amount, and suggested I take the transaction up with my bank as a dispute. I explained that I simply wanted the hotel to rectify its own discrepancy.
There was also nobody in charge on site to whom the issue could be escalated. Robert said he did not have authority to resolve it, there was no manager or other authorised person available, and reception could not provide a direct number for the company director.
The billing issue was eventually referred to finance. The difference was refunded and I have received it. Finance explained that the website booking summary had rounded the card surcharge differently from the amount actually processed. I appreciated the correction, but resolving such a straightforward issue was far more difficult than necessary.
Communication was also inconsistent. During the same reception interaction, another staff member told me that everything was recorded, including audio. The company director later confirmed in writing that reception surveillance does not record audio. Despite raising this contradiction, I still have not been told why I was given the opposite information.
There was similar confusion with the included gym access. The hotel texted me that “Sign up is required for gym access. Please see reception for more details.” In practice, no sign-up was required and the supplied fob provided access directly.
The company director advised that my concerns about staff conduct and complaint handling had been referred to Human Resources. At the time of posting, I have not been advised of the outcome.
After my stay, the hotel also invited me to send feedback directly to its Operations Manager. I did so, but at the time of posting I have received no acknowledgement or response.
Most disappointing was that I received no apology from anyone for the condition of the apartment, inaccurate information, questioning of the hotel’s own reservation documentation or the way the complaint was handled.
The apartment has potential, but poor presentation, maintenance issues, contradictory information, lack of on-site management escalation and difficult complaint handling significantly detracted from the stay.
Accurate information, proper quality control, an effective escalation process and a simple apology would have gone a long way.
Fawlty Towers may be funny on television. It is considerably less entertaining when you are the paying guest.
Anonimowy podróżny
Komentarz: 27 sie 2026
Pobyt: sie 2026
Room was modern, very clean, and big. $30 per night parking. Walls are thin, so could hear the conversations from both rooms beside me. Shower on one day was luke warm, but then next was nice heat. The elevators are a mess.
Anonimowy podróżny
Komentarz: 25 sie 2026
Pobyt: sie 2026
The property description about convenient parking is misleading or at worst deceptive.
There is no reference to $35 charge in the main descriptor or the hotel email /message advice received later which refers to the safe and secure parking.
Only after being asked to pay $35 at checkin did I eventually find the reference to the charge in the fine print after scrolling way down the listing where most people wouldn't look.
can I suggest that the word PAID be added to the top descriptor about the parking in the what people like section
There is no reference to $35 charge in the main descriptor or the hotel email /message advice received later which refers to the safe and secure parking.
Only after being asked to pay $35 at checkin did I eventually find the reference to the charge in the fine print after scrolling way down the listing where most people wouldn't look.
can I suggest that the word PAID be added to the top descriptor about the parking in the what people like section
Anonimowy podróżny
Komentarz: 28 maj 2026
Pobyt: maj 2026
Parking is charged unless you fluke a street park and pay hourly rate. Downstairs Cafe was closed on Saturday morning. Gym had to be signed up. Very comfortable beds. You can hear some street noise, loud cars and motorbikes.
Doskonała lokalizacja
291 King Street, 2300 Newcastle, Australia|0,38 km od centrum miasta
Zameldowanie i wymeldowanie
Zameldowanie od:
15:00
Wymeldowanie do:
10:00
Przydatne informacje
Zwierzęta domowe nie są akceptowane
For all purchases in the hotel, credit card payments are subject to additional charges, please contact the hotel for details.
Dodatkowe łóżka są dostępne za dodatkową opłatą, ale zależy to od wielkości pokoju.
291 on King: częste pytania
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