Hotel Realm
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Krótkie informacje
Zameldowanie od: | 15:00 |
|---|---|
Wymeldowanie do: | 11:00 |
Zwierzęta domowe | Zwierzęta domowe nie są akceptowane |
Udogodnienia
Więcej na temat: Hotel Realm
Hotel Realm
5-gwiazdkowy obiekt Hotel Realm położony jest w miejscowości Canberra i oferuje ogród, taras oraz bar. Oferta obiektu obejmuje restaurację, centrum fitness, a także kryty basen i saunę.
Komentarz: 30 sie 2026
Pobyt: sie 2026
NZ
Komentarz: 14 cze 2026
Pobyt: cze 2026
Not a Five Star Stay
We noted that it was a five star property, and were very much looking forward to staying here.
First impressions were good, the staff at reception were excellent, and the atrium is five star grand. But once we got to our room on the executive level it was pretty underwhelming.
Strange set up with a large empty space as you open the door and then a very sterile kitchen that looked like it belonged in a dormitory.
The living area and bedroom were nice but there wasn’t a comfortable chair in the place!
So far, so ok but the bathroom was not good at all.
What looked like toothpaste was on the shelves and hadn’t been cleaned, tiles were peeling, dirt and muck collecting around the shower edges and floor edges. Not anywhere near 5 star level.
The heater/air con did not work either.
The next day our room was not made up - we had to ask for this to occur which it finally did but no coffee replenishment.
Just not acceptable for a hotel with this rating. Breakfast was fine.
Good things:
Very comfortable bed and pillows.
Free parking.
Odpowiedź hotelu
Komentarz: 14 cze 2026
Thank you for taking the time to review your experience with us. While I'm glad to hear that you enjoyed the comfort of the bed and pillows, complimentary parking, and found our reception team welcoming, I was genuinely disappointed to read that your overall experience fell short of expectations.
Please accept my sincere apologies for the issues you encountered with the cleanliness of the bathroom, the air conditioning, and the servicing of your room. These are not the standards we aim to deliver, and I completely understand how frustrating this would have been.
Should you wish to discuss your experience further, I would welcome the opportunity to speak with you directly. Please feel free to contact me at your convenience, at ecem.unal@domahotels.com.au
I hope we have the chance to restore your confidence in us and provide a much more enjoyable experience next time. Please contact me directly for any future bookings, and I will personally ensure your next stay meets the high standards and expectations that we strive to deliver for every guest.
Thank you again for your honest feedback.
Warm regards,
Ecem
Rooms Division Manager
Komentarz: 12 lip 2026
Pobyt: lip 2026
Komentarz: 21 sie 2026
Pobyt: sie 2026
Komentarz: 20 cze 2026
Pobyt: cze 2026
My go-to hotel in Canberra
Bardzo dobra lokalizacja
18 National Circuit, Barton, Barton, 2600, Canberra, Australia|2,42 km od centrum miasta
Zameldowanie i wymeldowanie
Zameldowanie od:
15:00
Wymeldowanie do:
11:00
Przydatne informacje
Zwierzęta domowe nie są akceptowane
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