Ingenia Holidays Soldiers Point
122 Soldiers Point Rd, 2317 Port Stephens, Australia
+ 166
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Krótkie informacje
Zameldowanie od: | 14:00 |
|---|---|
Wymeldowanie do: | 10:00 |
Zwierzęta domowe | Zwierzęta domowe nie są akceptowane |
Dzieci | Ten hotel przyjmuje dzieci |
Udogodnienia
Wi-Fi
Parking
Klimatyzacja
Basen
Dla niepalących
Pralnia
Więcej na temat: Ingenia Holidays Soldiers Point
Ingenia Holidays Soldiers Point
Obiekt Sitges Rustic Apartments znajduje się 5 minut spacerem od plaży w Sitges. Na miejscu do dyspozycji Gości są atrakcyjne apartamenty urządzone w nowoczesnym stylu rustykalnym i oferujące bezpłatny bezprzewodowy dostęp do Internetu oraz prywatny. ..
Oceny i opinie
Czystość4,6
Lokalizacja4,6
Obsługa4,6
Pokoje4,5
Wartość4,3
Wygodny sen4,4
Opinie podróżnych
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Polecane przez podróżnych
Podróżujący z rodziną
Komentarz: 23 lip 2017
Pobyt: lip 2017
Zadowolony
Czyste i dobrze utrzymane.
Dobre baseny (kryty basen i spa na), basen kryty przewodniczący była idealna temperatura na zimowe pływanie. Wspaniałe wspólne łazienki. Doskonałe łóżka typu queen w obu domki w których mieszkaliśmy.
Dobre baseny (kryty basen i spa na), basen kryty przewodniczący była idealna temperatura na zimowe pływanie. Wspaniałe wspólne łazienki. Doskonałe łóżka typu queen w obu domki w których mieszkaliśmy.
Odpowiedź hotelu
Komentarz: 24 lipca
Hi joetS4705XW, thanks so much for taking the time to share your wonderful feedback with us. We are pleased you had a great stay and were able to enjoy some winter swimming in our indoor pools. We hope to welcome you and your family back to Ingenia Holidays Soldiers Point again soon.
Komentarz: 31 sty 2025
Pobyt: sty 2025
The site is compact and so very quick and easy to get to all of the facilities we wanted to use. My grandson spent hours in the pool and was very happy. We would have happily stayed longer than the 2 nights we had booked. We also loved the birds tat visited our deck for breakfast.
Podróżujący z rodziną
Komentarz: 23 lis 2024
It has been an amazing stay for us this past week. So many things we can do onsite, the indoor pool, the bowling alley, the playground, the indoor kiddie play area and more.
The room was clean and tidy. The staff were very friendly and helpful.
The location is great, close to a lot of beaches.
Kids loved it.
It’s just so perfect. Will definitely go back 😊😊
The room was clean and tidy. The staff were very friendly and helpful.
The location is great, close to a lot of beaches.
Kids loved it.
It’s just so perfect. Will definitely go back 😊😊
Podróżujący z rodziną
Komentarz: 2 sie 2024
Pobyt: sie 2024
Doesn’t look after loyal customers. Greedy. Will not bother.
I booked with Ingenia soldiers point a while back. Due to a family emergency I had to cancel, to which I gave a months notice. Ingenia refused a full refund so I settled for park credit. When I went to rebook, the price of the stay was going to be $736. The original stay was going to be $318 at the same park.
Ingenia was also forcing me to take an extra day as it was just before a public holiday (not ON the public holiday) which of course defeats the purpose of going away for a long weekend as you end up having to take an extra day off work anyway, but this is somehow justified by the fact that many parks have adopted this unaustralian greedy policy.
Considering the big4 6 minutes away was charging $450 for the same length of stay, I could not justify it.
Ingenia has now charged me a $50 booking fee for absolutely nothing. I have spent $1000s with Big4 as a perks member so I contacted Big4 head office. They did not help at all as it was “out of their hands”.
I understand that I am only one customer and my contribution will make zero difference, so saying I will not stay with Ingenia or Big4 is completely worthless. If that is the message you’re trying to send to your customers, well done, you have achieved it.
Ingenia was also forcing me to take an extra day as it was just before a public holiday (not ON the public holiday) which of course defeats the purpose of going away for a long weekend as you end up having to take an extra day off work anyway, but this is somehow justified by the fact that many parks have adopted this unaustralian greedy policy.
Considering the big4 6 minutes away was charging $450 for the same length of stay, I could not justify it.
Ingenia has now charged me a $50 booking fee for absolutely nothing. I have spent $1000s with Big4 as a perks member so I contacted Big4 head office. They did not help at all as it was “out of their hands”.
I understand that I am only one customer and my contribution will make zero difference, so saying I will not stay with Ingenia or Big4 is completely worthless. If that is the message you’re trying to send to your customers, well done, you have achieved it.
Odpowiedź hotelu
Komentarz: 7 sierpnia
Hi Ben,
We are sorry to hear of your concerns, we have been informed that you have been offered compensation. As you requested to change your booking to a peak period time we had to charge our peak period rate.
Please see our terms and conditions below.
. Reservations can be amended or adjusted up until 24 hours prior to your scheduled arrival
. Should you wish to cancel your booking you must notify the park 24 hours prior to your scheduled arrival. Deposits will only be refunded if the park is notified 24 hours prior to your scheduled arrival (less an administration fee of $50).
. If notice of your cancellation is received within 24 hours to your scheduled arrival time, the park may retain all monies paid.
. If you do not arrive on your reservation date your booking will be cancelled without refund or credit
. Name on the reservation must be the same as the credit cardholder's name and same individual must check-in for the stay
. If you wish to reduce your nights booked after commencement of your stay with us, we regret that we are unable to refund any monies paid.
Warm Regards,
Ingenia Holidays Team
We are sorry to hear of your concerns, we have been informed that you have been offered compensation. As you requested to change your booking to a peak period time we had to charge our peak period rate.
Please see our terms and conditions below.
. Reservations can be amended or adjusted up until 24 hours prior to your scheduled arrival
. Should you wish to cancel your booking you must notify the park 24 hours prior to your scheduled arrival. Deposits will only be refunded if the park is notified 24 hours prior to your scheduled arrival (less an administration fee of $50).
. If notice of your cancellation is received within 24 hours to your scheduled arrival time, the park may retain all monies paid.
. If you do not arrive on your reservation date your booking will be cancelled without refund or credit
. Name on the reservation must be the same as the credit cardholder's name and same individual must check-in for the stay
. If you wish to reduce your nights booked after commencement of your stay with us, we regret that we are unable to refund any monies paid.
Warm Regards,
Ingenia Holidays Team
Podróżujący z rodziną
Komentarz: 21 cze 2024
Pobyt: maj 2024
Unisex toilets are a big thumbs down.
Lovely park overall except I felt incredibly unsafe using the unisex amenities block.
As a female I didn't feel safe going in there day or night knowing that men could be in there too. It's especially unsettling at night time.
There have been so many comments in the reviews about this. Please fix it.
For families, there is a family/parents room so there is no need to keep it unisex.
As a female I didn't feel safe going in there day or night knowing that men could be in there too. It's especially unsettling at night time.
There have been so many comments in the reviews about this. Please fix it.
For families, there is a family/parents room so there is no need to keep it unisex.
Odpowiedź hotelu
Komentarz: 27 czerwca
Hi Mistyz K,
Thank you for providing your feedback after your recent stay at Soldiers Point.
We are happy to hear that you enjoyed your stay with us.
We will take your concerns into consideration.
Warm Regards,
Ingenia Holidays Team
Thank you for providing your feedback after your recent stay at Soldiers Point.
We are happy to hear that you enjoyed your stay with us.
We will take your concerns into consideration.
Warm Regards,
Ingenia Holidays Team
Doskonała lokalizacja
122 Soldiers Point Rd, 2317 Port Stephens, Australia|1,83 km od centrum miasta
Atrakcje: 10w promieniu 1,54 km
Lotniskow promieniu 31,08 km
Zameldowanie i wymeldowanie
Zameldowanie od:
14:00
Wymeldowanie do:
10:00
Przydatne informacje
Ten hotel przyjmuje dzieci
Aby dowiedzieć się więcej o dostawianiu dodatkowych łóżek, skontaktuj się z hotelem.
Aby dowiedzieć się więcej o dostawianiu łóżeczka, skontaktuj się z hotelem.
Zwierzęta domowe nie są akceptowane
Prosimy o wcześniejsze poinformowanie obiektu Sitges Rustic Apartments o planowanej godzinie przyjazdu. Aby to zrobić, możesz wpisać treść prośby w miejscu na życzenia specjalne lub skontaktować się bezpośrednio z obiektem, korzystając z danych kontaktowych widniejących w potwierdzeniu rezerwacji. W obiekcie obowiązuje zakaz organizowania wieczorów panieńskich, kawalerskich itp. W momencie zameldowania wymagane jest okazanie ważnego dowodu tożsamości ze zdjęciem oraz karty kredytowej. Życzenia specjalne zostaną zrealizowane w zależności od dostępności, a ich realizacja może podlegać dodatkowej opłacie. W dniu przyjazdu obiekt Sitges Rustic Apartments pobiera opłatę za cały pobyt. Do obiektu Sitges Rustic Apartments można zadzwonić w godzinach 09:30–18:30. Zarządzany przez gospodarza prywatnego (osobę fizyczną)
For all purchases in the hotel, credit card payments are subject to additional charges, please contact the hotel for details.
Hotel akceptuje następujące formy płatności:
Ingenia Holidays Soldiers Point: częste pytania
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