Canopy by Hilton Madrid Castellana
Plaza Carlos Trías Bertrán 4, Castellana, Madrid, 28020, Espanya
+ 176
Hanapin ang pinakamagandang hotel sa Madrid para sa iyong mga petsa, ayon sa presyo o kagustuhan
Maghambing ng mga promo para sa Canopy by Hilton Madrid Castellana sa daan-daang site, sa iisang lugar
Maghanap ng promo na may libreng pagkansela o magagandang rating
Maghambing ng mga kuwarto at presyo
Pinaghahambing namin ang daan-daang website para maibigay sa iyo ang pinakasulit na promo
Mga Detalye
Mag-check in mula: | 15:00 |
|---|---|
Mag-check out bago sumapit ang: | 12:00 |
Almusal | May available na almusal |
Mga Alagang Hayop | Pinapayagan ang mga alagang hayop nang may dagdag na singil |
Mga bata | Pinapayagan ang mga bata sa hotel na ito |
Mga Amyenidad
Wi-Fi
Paradahan
Air conditioning
Pool
Fitness center
24 oras na front desk
Higit pa tungkol sa Canopy by Hilton Madrid Castellana
Canopy by Hilton Madrid Castellana
Canopy by Hilton Madrid Castellana has a privileged location in the city's financial and business center, surrounded by the most famous stores and restaurants.
Mga rating at review
Kalinisan4.4
Lokasyon4.3
Mga Serbisyo4.2
Mga kuwarto4.5
Pagiging sulit4.2
Kalidad ng pagtulog4.5
Mga review ng biyahero
Pangnegosyong biyahero
Komento: May 25, 2025
Namalagi noong: May 2025
Great experience
I stayed at this hotel 4 nights where I was given a beautiful suite on the seventh floor. Entrance hall with large living room with sofa, a 4-seat table and a small kitchenette (although in reality there is only the coffee machine). Really spacious also the bedroom with a large double bed, the armchair and a huge wall TV (ah of course the TV was also present in the room). Finally, a large bathroom with two sinks, open wardrobe and large wall-mounted showers completes the equipment of the room. Excellent and with a wide choice of breakfast served on floor -2. Really nice common areas. If I have to find a flaw, the windows don't seal off all the outside noise and, despite being on the seventh floor, the noises from the nightclub that was under my room reached the room late into the night. But other than that I slept and had a great time. Would definitely stay again!
Pampamilyang biyahero
Komento: May 28, 2025
Namalagi noong: Abr 2025
Not ideal for families
Um hotel com arquitetura moderna.
It's not the kind of hotel I like.
But essentially what I did not like were the rooms (too small for adults and children), the breakfast room and the service, which was too basic.
Not being a cheap hotel, I think they should have more quality.
It's not the kind of hotel I like.
But essentially what I did not like were the rooms (too small for adults and children), the breakfast room and the service, which was too basic.
Not being a cheap hotel, I think they should have more quality.
Sagot ng hotel
Komento: Hun 22, 2025
Prezado hóspede,
Agradecemos por dedicar um momento para compartilhar a sua opinião. Lamentamos que a sua experiência não tenha correspondido totalmente às suas expectativas. Seus comentários são muito importantes para nós e nos ajudam a identificar pontos de melhoria para continuar elevando a qualidade dos nossos serviços.
Esperamos ter a oportunidade de recebê-lo novamente no futuro e proporcionar uma estadia mais satisfatória.
Canopy Team,
Agradecemos por dedicar um momento para compartilhar a sua opinião. Lamentamos que a sua experiência não tenha correspondido totalmente às suas expectativas. Seus comentários são muito importantes para nós e nos ajudam a identificar pontos de melhoria para continuar elevando a qualidade dos nossos serviços.
Esperamos ter a oportunidade de recebê-lo novamente no futuro e proporcionar uma estadia mais satisfatória.
Canopy Team,
Pampamilyang biyahero
Komento: Ago 25, 2025
Honestly Excellent.
We came for a trip in Aug 25.
It was HOT HOT HOT. And much of the city and the financial district at this time of year is quieter as businesses shut and locals escape the heat to the coast. BUT it means its nice and quiet by the hotel and all the tourist places are still open.
I spoke to Ana via email before arrival as I had questions and had such a pleasant exchange. I was already looking forward to the trip!
We got the metro from the Airport To Neauvos Minestarious (forgive the spelling) and walked the, maybe 10 minutes to the hotel. Nice and easy with a wheeled suitcase.
On arrival the Reception staff were FANTASTIC! We chatted to them for a good hour before we even went to the room! Alex was wonderful exchanging football stories with my son, there was another Argentinian gent, who was also just wonderful. They made my son feel super special before we even hit the lift!
The hotel reception was lovely looking, modern, clean, open and cool! It had a bar and restaurant.
We did go up to the room to find the wonderful Ana had given us the most wonderful upgrade and the guest experience team had decorated the room for my birthday and with real Madrid badges on the mirrors! It was the BEST surprise and honestly. It made our entire holiday. The standard rooms, we did see were wonderful so the upgrade was something special!!!!
The beds were comfortable very firm. The sheets and pillows and duvets were to die for. My husband made me try to buy similar once we got home. Real luxury.
The room was light, airy, the bathrooms were beautiful, the products wonderful. Absolutely 10 /10
Apologises I have not got the name but the staff from guess services left a thoughtful hand written note which was a magic touch.
The house keeping staff left everything spotless daily.
There was a filter water station on each floor with glass refill bottles for room. You could also fill up a refillable water bottle to take out with you for the day which again, really helpful, sustainable and cost effective!
The breakfast - oh my gosh - the breakfast. We had mimosas with the most wonderful mix of cooked, pastries, cakes, fruits, breads, yogurts, cookies.
It was a special breakfast that kept us well filled for most the day. There was an option to have a breakfast bag brought to your room and even take away cups to take a coffee back to your room or out after you're done sitting in the restaurant.
There were bikes you could use (with deposit) another lovely sustainable touch.
We really enjoyed the roof top pool but it did get busy. It gave it a nice atmosphere but may mean you dont get first choice of seats. It was lovely to watch the sun set and have a cool dip but I do recomment the shrimp sandwich. Very tasty, and good price too!
Every day when we came through reception, the staff were so interested in what we had planned for the day, helping us with recommendations, taking football with the family. They went above and beyond to make us feel special with genuine interest. Ive never experienced service like it at a hotel.
I just want to say a huge thank you.
I will continue to use Hiltons and specifically Canopy by Hilton where I can.
Thank you to the team, you're wonderful!
It was HOT HOT HOT. And much of the city and the financial district at this time of year is quieter as businesses shut and locals escape the heat to the coast. BUT it means its nice and quiet by the hotel and all the tourist places are still open.
I spoke to Ana via email before arrival as I had questions and had such a pleasant exchange. I was already looking forward to the trip!
We got the metro from the Airport To Neauvos Minestarious (forgive the spelling) and walked the, maybe 10 minutes to the hotel. Nice and easy with a wheeled suitcase.
On arrival the Reception staff were FANTASTIC! We chatted to them for a good hour before we even went to the room! Alex was wonderful exchanging football stories with my son, there was another Argentinian gent, who was also just wonderful. They made my son feel super special before we even hit the lift!
The hotel reception was lovely looking, modern, clean, open and cool! It had a bar and restaurant.
We did go up to the room to find the wonderful Ana had given us the most wonderful upgrade and the guest experience team had decorated the room for my birthday and with real Madrid badges on the mirrors! It was the BEST surprise and honestly. It made our entire holiday. The standard rooms, we did see were wonderful so the upgrade was something special!!!!
The beds were comfortable very firm. The sheets and pillows and duvets were to die for. My husband made me try to buy similar once we got home. Real luxury.
The room was light, airy, the bathrooms were beautiful, the products wonderful. Absolutely 10 /10
Apologises I have not got the name but the staff from guess services left a thoughtful hand written note which was a magic touch.
The house keeping staff left everything spotless daily.
There was a filter water station on each floor with glass refill bottles for room. You could also fill up a refillable water bottle to take out with you for the day which again, really helpful, sustainable and cost effective!
The breakfast - oh my gosh - the breakfast. We had mimosas with the most wonderful mix of cooked, pastries, cakes, fruits, breads, yogurts, cookies.
It was a special breakfast that kept us well filled for most the day. There was an option to have a breakfast bag brought to your room and even take away cups to take a coffee back to your room or out after you're done sitting in the restaurant.
There were bikes you could use (with deposit) another lovely sustainable touch.
We really enjoyed the roof top pool but it did get busy. It gave it a nice atmosphere but may mean you dont get first choice of seats. It was lovely to watch the sun set and have a cool dip but I do recomment the shrimp sandwich. Very tasty, and good price too!
Every day when we came through reception, the staff were so interested in what we had planned for the day, helping us with recommendations, taking football with the family. They went above and beyond to make us feel special with genuine interest. Ive never experienced service like it at a hotel.
I just want to say a huge thank you.
I will continue to use Hiltons and specifically Canopy by Hilton where I can.
Thank you to the team, you're wonderful!
Sagot ng hotel
Komento: Ago 27, 2025
Dear Claire,
Thank you so much for this absolutely heartwarming and detailed review! It was a true pleasure having you and your family stay with us at Canopy by Hilton Madrid Castellana, and your kind words have truly made our day.
We’re thrilled to hear that your arrival experience ( from your email exchanges with Ana to the warm welcome by Alex and the rest of our front desk team ) helped start your holiday on such a high note. Making your son feel special and part of our Canopy family was an absolute joy for all of us.
It fills us with pride to know that the birthday surprise and room upgrade made such a memorable impact on your stay. Our team always aims to create unique and personal experiences, and it’s incredibly rewarding to know we succeeded in making your celebration extra special.
We’re also so happy you appreciated the little touches, from the handwritten notes to the refillable water stations and our breakfast selection. Thank you for highlighting our sustainability efforts and rooftop pool vibe.
Most of all, thank you for your lovely words about our team. We genuinely care about our guests, and knowing that you felt that makes everything we do worthwhile.
We hope to welcome you and your family back again very soon, this will always be your home whenever you’re in Madrid.
With warmest regards,
The entire team at Canopy by Hilton Madrid Castellana
Thank you so much for this absolutely heartwarming and detailed review! It was a true pleasure having you and your family stay with us at Canopy by Hilton Madrid Castellana, and your kind words have truly made our day.
We’re thrilled to hear that your arrival experience ( from your email exchanges with Ana to the warm welcome by Alex and the rest of our front desk team ) helped start your holiday on such a high note. Making your son feel special and part of our Canopy family was an absolute joy for all of us.
It fills us with pride to know that the birthday surprise and room upgrade made such a memorable impact on your stay. Our team always aims to create unique and personal experiences, and it’s incredibly rewarding to know we succeeded in making your celebration extra special.
We’re also so happy you appreciated the little touches, from the handwritten notes to the refillable water stations and our breakfast selection. Thank you for highlighting our sustainability efforts and rooftop pool vibe.
Most of all, thank you for your lovely words about our team. We genuinely care about our guests, and knowing that you felt that makes everything we do worthwhile.
We hope to welcome you and your family back again very soon, this will always be your home whenever you’re in Madrid.
With warmest regards,
The entire team at Canopy by Hilton Madrid Castellana
Iba pa
Komento: Ago 17, 2025
Mixed Reviews!
Initial reactions were good when checking in, very quick process and room was spotless when I arrived. Everything about this hotel screamed cleanliness and this was reinforced when I chose not to have my room cleaned the day before I was leaving as I was packing. The maids came knocking on the door to see if I wanted it done and offered me clean towels even though I was happy with my room.
However, I chose to eat in the lobby for the first evening and food was not that great. I managed a few mouthfuls of the burger and the fries were hardly cooked.
The next morning I went for breakfast for me to be told that I didn’t have breakfast included. When I booked with British Airways, I SPECIFICALLY chose this hotel as there was an offer of “city view room and full breakfast.” Even paying close to £150 more for this. I showed the restaurant (I’m assuming manager) my booking and she let me in however reception were less than helpful and I would say rude when I addressed it with them.
I then needed to spend time on my holiday contacting BA to sort this out. Fortunately BA were amazing and phoned the hotel themselves to ensure that full breakfast was included for the remainder of my stay. The restaurant lady was fab and was so helpful. Just unfortunate that reception were not!!
In terms of the actual stay, very nice hotel, bit far out from the city centre but perfect if you’re watching a Real Madrid game!
However, I chose to eat in the lobby for the first evening and food was not that great. I managed a few mouthfuls of the burger and the fries were hardly cooked.
The next morning I went for breakfast for me to be told that I didn’t have breakfast included. When I booked with British Airways, I SPECIFICALLY chose this hotel as there was an offer of “city view room and full breakfast.” Even paying close to £150 more for this. I showed the restaurant (I’m assuming manager) my booking and she let me in however reception were less than helpful and I would say rude when I addressed it with them.
I then needed to spend time on my holiday contacting BA to sort this out. Fortunately BA were amazing and phoned the hotel themselves to ensure that full breakfast was included for the remainder of my stay. The restaurant lady was fab and was so helpful. Just unfortunate that reception were not!!
In terms of the actual stay, very nice hotel, bit far out from the city centre but perfect if you’re watching a Real Madrid game!
Sagot ng hotel
Komento: Ago 23, 2025
Hey Emily!
Thank you for taking the time to share such a detailed review. We're truly glad to hear that your room, the cleanliness, and the overall stay met your expectations — and that our housekeeping team made a positive impression.
That said, we're very sorry for the inconvenience and frustration you experienced regarding breakfast. We understand how disappointing it can be to arrive with one expectation and encounter a different reality.
To clarify, your reservation appeared in our system as "room only," which is why our front desk team followed standard protocol by recommending you contact the third party (in this case, British Airways) to confirm the details. That said, we absolutely agree that there's always a better, more empathetic way to communicate such situations, and we’re sorry if our approach at the time came across as unhelpful or impolite. That is not the experience we aim to deliver.
We’re very pleased to know that the restaurant team, especially the colleague who assisted you at breakfast, helped turn things around and made you feel welcome.
We hope the rest of your trip to Madrid was enjoyable, and it would be a pleasure to welcome you back again — perhaps next time for a match and a smoother start to your day.
Positively yours,
Franziska (Guest Experience Manager)
Thank you for taking the time to share such a detailed review. We're truly glad to hear that your room, the cleanliness, and the overall stay met your expectations — and that our housekeeping team made a positive impression.
That said, we're very sorry for the inconvenience and frustration you experienced regarding breakfast. We understand how disappointing it can be to arrive with one expectation and encounter a different reality.
To clarify, your reservation appeared in our system as "room only," which is why our front desk team followed standard protocol by recommending you contact the third party (in this case, British Airways) to confirm the details. That said, we absolutely agree that there's always a better, more empathetic way to communicate such situations, and we’re sorry if our approach at the time came across as unhelpful or impolite. That is not the experience we aim to deliver.
We’re very pleased to know that the restaurant team, especially the colleague who assisted you at breakfast, helped turn things around and made you feel welcome.
We hope the rest of your trip to Madrid was enjoyable, and it would be a pleasure to welcome you back again — perhaps next time for a match and a smoother start to your day.
Positively yours,
Franziska (Guest Experience Manager)
Pampamilyang biyahero
Komento: Ago 12, 2025
Namalagi noong: Ago 2025
THE WORST STAFF AND THEIR SERVICE FROM ZERO!!!!!!!!!!
THE WORST THE STAFF AND THEIR SERVICE!!!!!!!!!!! We have been staying at this Hotel recently, located near the Santiago Bernabeu. The Hotel itself is fine, the breakfast is correct, but definitely worst of all is its Service and its staff hence our very low score. If you can avoid staying at this hotel. In this area there are many options to stay and you will receive a Service of 10. On arrival everything has been problems and not only have they not been solved but there has been such a high-mindedness of all the staff starting from the reception to the Service staff that it has been a horrible experience. It certainly doesn't measure up to the chain. We have been staying at this chain assiduously and it has certainly been the worst experience. Regarding the Cleaning Service bad too. On arrival the bathroom full of hair, the dirty room, on arrival we wanted to give a shot, we lacked the shower soap and shampoo and four days later we left we still without shower soap or shampoo a great Service after having repeatedly requested it. We will certainly not repeat..
Sagot ng hotel
Komento: Ago 23, 2025
Hola mrr162018,
Lamentamos sinceramente que tu experiencia no haya estado a la altura de tus expectativas, y te agradecemos que te hayas tomado el tiempo de compartir tus impresiones.
Lo que describes no refleja en absoluto los estándares de servicio y atención que nos esforzamos por mantener, y nos preocupa mucho leer tus comentarios. Nos gustaría poder entender mejor lo ocurrido y, sobre todo, tener la oportunidad de revisar internamente lo sucedido para que no vuelva a repetirse.
Te agradeceríamos si pudieras escribirnos directamente con más detalles sobre tu estancia y para poder investigar más sobre el caso.
Gracias nuevamente por tu opinión.
Lamentamos sinceramente que tu experiencia no haya estado a la altura de tus expectativas, y te agradecemos que te hayas tomado el tiempo de compartir tus impresiones.
Lo que describes no refleja en absoluto los estándares de servicio y atención que nos esforzamos por mantener, y nos preocupa mucho leer tus comentarios. Nos gustaría poder entender mejor lo ocurrido y, sobre todo, tener la oportunidad de revisar internamente lo sucedido para que no vuelva a repetirse.
Te agradeceríamos si pudieras escribirnos directamente con más detalles sobre tu estancia y para poder investigar más sobre el caso.
Gracias nuevamente por tu opinión.
Napakagandang lokasyon
Plaza Carlos Trías Bertrán 4, Castellana, Madrid, 28020, Espanya|3.88 km mula sa sentro ng lungsod
10 bagay na dapat gawinhindi lalayo sa 2.19 km
Transportasyonhindi lalayo sa 2.51 km
Airporthindi lalayo sa 9.64 km
Pag-check in at pag-check out
Mag-check in mula:
15:00
Mag-check out bago sumapit ang:
12:00
Kapaki-pakinabang na impormasyon
Pinapayagan ang mga bata sa hotel na ito
Makipag-ugnayan sa hotel para sa mga detalye tungkol sa pagdaragdag ng mga dagdag na higaan.
Makipag-ugnayan sa hotel para sa mga detalye tungkol sa pagdaragdag ng higaan ng bata.
Pinapayagan ang mga alagang hayop nang may dagdag na singil
May available na almusal
Menu ng almusal
Buffet
Presyo ng almusal
107 zł (≈EUR 25)/tao
Sarado ang Swimming pool #1 mula Lunes, Oktubre 20, 2025 hanggang Huwebes, Abril 30, 2026
Pakitandaan na sa ilalim ng Royal Decree 933/2021, epektibo sa Pebrero 1, 2025, ang mga hotel sa Spain ay maaaring humiling ng ilang personal na impormasyon sa pag-check in, kabilang ngunit hindi limitado sa pagkakakilanlan, address, email, at numero ng telepono para sa mga bisitang 14 taong gulang at mas matanda, pati na rin ang patunay ng relasyon sa mga menor de edad na wala pang 14 taong gulang.
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Cash
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