The St. Regis Toronto
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Fast facts
Check in from: | 16:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets allowed with an extra charge |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Spa
More about The St. Regis Toronto
The St. Regis Toronto
Recently awarded with Double Five Stars by Forbes, The St. Regis Toronto is redefining the standard for five-star luxury in downtown Toronto, Canada. Soaring 65-stories above Canada’s international enclave for business and culture, The St.
Reviews from 
Couple
Comment: 27 Aug 2026
Stayed in: Aug 2026
Excellent people great service wonderful experience
Friendly staff at front desk, concierge and housekeeping, delivering personalized and world class service making our stay an exceptional experience. Room is cosy but luxurious.
Couple
Comment: 18 Aug 2026
Stayed in: Aug 2026
Great Hotel and Food — Unfortunately Undermined by Careless Service
I originally wasn’t going to post a review. The hotel itself is very nice, the food was excellent, and the food-service staff were genuinely great. I figured some of the other issues were simply isolated service mistakes.
What changed my mind was what happened afterward.
During our stay, I had interactions with numerous employees in both the front desk and spa departments. Afterward, both the front desk manager and the spa manager reached out to address the concerns — and both addressed their correspondence to “Ms. Dayter.”
At that point, it became difficult to view the problems we experienced as isolated mistakes. Something as simple as checking my guest profile would show that it is Mr. Dayter, especially considering I had already stayed at the property and interacted with multiple members of the staff.
Ilya is also one of the most common male names in Russia. Turn on a random hockey game or look at the leadership of many major technology companies and you have a decent chance of finding a male Ilya. It was particularly ironic after hearing the concierge enthusiastically talk about how diverse Toronto is.
Mistakes happen. But when managers are specifically reaching out to address concerns about service and still cannot take a few seconds to check a guest profile, it starts to explain why the same lack of attention seems to filter down through the departments.
The hot tub was a perfect example. It appeared to be overfilled daily to the point that the drains could barely keep up. More importantly, the water was unbearably hot. We ended up sitting on the step because it was too hot to comfortably sit in the water, and two other groups of families cut their time short for the same reason.
When we raised the concern, staff immediately reassured us that the temperature was normal — before anyone had even bothered to check it. That was probably the best summary of the service experience: rather than taking a guest concern seriously and verifying it, the immediate response was simply that everything was fine.
It comes across less like an occasional mistake and more like laziness and a lack of attention to detail. And when even management demonstrates the same behavior, it is unfortunately not difficult to understand why it exists among the staff.
That is what makes this review frustrating, because the property itself has a lot going for it. Great hotel, great food, and excellent food service — but unfortunately too much carelessness, indifference, and laziness from other parts of the staff to deliver the level of experience you would expect from a hotel of this caliber.
What changed my mind was what happened afterward.
During our stay, I had interactions with numerous employees in both the front desk and spa departments. Afterward, both the front desk manager and the spa manager reached out to address the concerns — and both addressed their correspondence to “Ms. Dayter.”
At that point, it became difficult to view the problems we experienced as isolated mistakes. Something as simple as checking my guest profile would show that it is Mr. Dayter, especially considering I had already stayed at the property and interacted with multiple members of the staff.
Ilya is also one of the most common male names in Russia. Turn on a random hockey game or look at the leadership of many major technology companies and you have a decent chance of finding a male Ilya. It was particularly ironic after hearing the concierge enthusiastically talk about how diverse Toronto is.
Mistakes happen. But when managers are specifically reaching out to address concerns about service and still cannot take a few seconds to check a guest profile, it starts to explain why the same lack of attention seems to filter down through the departments.
The hot tub was a perfect example. It appeared to be overfilled daily to the point that the drains could barely keep up. More importantly, the water was unbearably hot. We ended up sitting on the step because it was too hot to comfortably sit in the water, and two other groups of families cut their time short for the same reason.
When we raised the concern, staff immediately reassured us that the temperature was normal — before anyone had even bothered to check it. That was probably the best summary of the service experience: rather than taking a guest concern seriously and verifying it, the immediate response was simply that everything was fine.
It comes across less like an occasional mistake and more like laziness and a lack of attention to detail. And when even management demonstrates the same behavior, it is unfortunately not difficult to understand why it exists among the staff.
That is what makes this review frustrating, because the property itself has a lot going for it. Great hotel, great food, and excellent food service — but unfortunately too much carelessness, indifference, and laziness from other parts of the staff to deliver the level of experience you would expect from a hotel of this caliber.
Hotel response
Comment: 26 Aug 2026
Dear Mr. Dayter,
Thank you for sharing your feedback. We are sincerely sorry to hear that your experience did not reflect the high standards we strive to uphold. Our hotel leadership team has been in contact with you regarding your concerns.
Thank you.
The St. Regis Toronto Team
Thank you for sharing your feedback. We are sincerely sorry to hear that your experience did not reflect the high standards we strive to uphold. Our hotel leadership team has been in contact with you regarding your concerns.
Thank you.
The St. Regis Toronto Team
Couple
Comment: 21 Jul 2026
Stayed in: Jul 2026
Unfortunate rating for a brand we love
We love St Regis and this was our first time at this location. It's beautifully ornate and the location was great. Having said that, we were terribly disappointed in their handling of the temperature issue in our suite. The bedroom was very hot and we asked for a fan and attempted to service the unit. For 4 nights, we slept uncomfortably due the room temperature. We also ordered room service that was subpar and we didn't eat it. When we checked out, we were told the manager wanted to speak with us, but was unavailable. We were assured that they would contact us and send the folio by email. We never received it nor a call from the manager. We've called three times and left messages to no avail, and we checked out June 29th. For an organization that prides itself on service, this one missed the bar.
Family traveller
Comment: 8 Jul 2026
Stayed in: Jul 2026
St Regis Toronto is a don't miss!!!
We loved everything about the St Regis Toronto. From the efficient, kind and helpful people at the front desk, to Paolo and Neil at the concierge desk, to Ece at Louis Louis, and skilled and helpful waitperson Arta, we were always well taken care of. Great location, well appointed and well serviced rooms, and consistently fine service! We couldn't be happier to recommend St Regis Toronto for your stay.
Business traveller
Comment: 19 Jun 2026
Stayed in: Jun 2026
Terrifying and unprofessional - don’t visit if you’re a Business Executive
Booked 4 rooms, pre-paid under my name.
St Regis Check-in refused to have a top customers check in even after I confirmed within Agoda immediately, even after I complied send out of the airplane a email confirmation… named all my customers, still refused , because I used another email address. Imagine, the booking ID is there, the booking confirmation is there and email confirmation and St Regis management refuses my customers to check-in.
This is the most embarrassing Hotel and situation.
I can only ask and warn you of this completely incapable and incompetent Management Team at the St Regis. Once and never again. No apology can make up for this Desaster.
St Regis Check-in refused to have a top customers check in even after I confirmed within Agoda immediately, even after I complied send out of the airplane a email confirmation… named all my customers, still refused , because I used another email address. Imagine, the booking ID is there, the booking confirmation is there and email confirmation and St Regis management refuses my customers to check-in.
This is the most embarrassing Hotel and situation.
I can only ask and warn you of this completely incapable and incompetent Management Team at the St Regis. Once and never again. No apology can make up for this Desaster.
Hotel response
Comment: 29 Jun 2026
Dear Valued Guest,
Thank you for sharing your feedback. We are truly sorry to hear that your stay did not reflect the high standards we strive to provide.
Could you kindly share your name and reservation number with us via email at andrea.nizzola@stregis.com?
Our Hotel Manager, Andrea Nizzola, will reach out to you directly. We would love to hear more about your experiences.
Sincerely,
Andrea Nizzola, Hotel Manager
Thank you for sharing your feedback. We are truly sorry to hear that your stay did not reflect the high standards we strive to provide.
Could you kindly share your name and reservation number with us via email at andrea.nizzola@stregis.com?
Our Hotel Manager, Andrea Nizzola, will reach out to you directly. We would love to hear more about your experiences.
Sincerely,
Andrea Nizzola, Hotel Manager
Excellent location
325 Bay Street, Yonge-Bay Corridor, Toronto, M5H 4G3, Canada|0.38 km from city centre
Check in and check out
Check in from:
16:00
Check out before:
12:00
Good to know
Pets allowed with an extra charge
Extra beds are available for an additional charge, depending on the size of the room.
The St. Regis Toronto: FAQs
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