The Fellows House Cambridge, Curio Collection by Hilton
33A Milton Rd, Cambridge, CB41UZ, Storbritannien
+ 133
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Snabba fakta
Checka in från: | 16:00 |
|---|---|
Checka ut före: | 11:00 |
Frukost | Frukost tillgänglig |
Husdjur | Husdjur är inte tillåtna |
Barn | Barn är välkomna på detta hotell |
Faciliteter
wifi
Parkering
Luftkonditionering
Pool
Fitnesscenter
24-timmarsöppen reception
Mer om The Fellows House Cambridge, Curio Collection by Hilton
The Fellows House Cambridge, Curio Collection by Hilton
The Fellows House Cambridge, Curio Collection By Hilton ligger i Cambridge, 1,9 km från University of Cambridge, och erbjuder boende med gratis cyklar, privat parkering, ett fitnesscenter och en trädgård.
Betyg och omdömen
Städning4,7
Läge4,5
Service4,5
Rum4,7
Värde4,4
Sömnkvalitet4,7
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Familjeresenär
Kommentar: 7 juni 2025
21st birthday party
My son wanted an afternoon tea with family for his 21st and choice this hotel and organised it. From start to finish they was amazing. We had booked a hotel room and a private room for the event..and they changed the sandwiches for us. Showed us around..and done a birthday cake. On the day they let me in early to decorate the room. They was attentive and gave us one to one service with drinks.and checked if we was ok. The afternoon tea was amazing. The tea could of been hotter. The cake they made was amazing but unfortunately I forgot it..they all came and wished him a happy birthday. My son said the hotel room was amazing. From start to finish they was great. Above and beyond.
Svar från hotellet
Kommentar: 13 juni
Dear Mulder35,
Thank you so much for taking the time to leave such a wonderful review. We're absolutely delighted to hear that your son's 21st birthday celebration was everything he hoped for and more!
It was our pleasure to help make the day special, from the afternoon tea and room setup to the birthday cake and personal touches. We're glad you felt supported and looked after throughout the experience. Your kind words about our service and attention to detail truly mean a lot to the entire team.
We appreciate your feedback regarding the temperature of the tea, and we'll certainly take that on board. It's great to know your son loved the hotel room, and we’re sorry the cake didn’t make it home, but we hope the memories did!
Thank you again for choosing us for such a special occasion. We hope to welcome you and your family back again in the future.
Warm regards,
Dan Geda
Guest Experience Manager
Thank you so much for taking the time to leave such a wonderful review. We're absolutely delighted to hear that your son's 21st birthday celebration was everything he hoped for and more!
It was our pleasure to help make the day special, from the afternoon tea and room setup to the birthday cake and personal touches. We're glad you felt supported and looked after throughout the experience. Your kind words about our service and attention to detail truly mean a lot to the entire team.
We appreciate your feedback regarding the temperature of the tea, and we'll certainly take that on board. It's great to know your son loved the hotel room, and we’re sorry the cake didn’t make it home, but we hope the memories did!
Thank you again for choosing us for such a special occasion. We hope to welcome you and your family back again in the future.
Warm regards,
Dan Geda
Guest Experience Manager
Par
Kommentar: 26 mars 2025
Mud on shower walls. Hotel needs major customer service improvements!
While the decor, ambiance, and amenities of the hotel are amazing, my spouse and I did not have a positive experience here. We booked the Valentine's Day package for a relaxing, short getaway. Our first impression of the room was nice... until I saw the bathroom. A yellow sludge was on the ceiling and mud was caked on the shower walls. It was like someone had mopped the walls with a muddy cloth and then dragged it across the ceiling. I don't usually complain if I can fix something small myself, but this was gross. We promptly called the front desk to correct this, and were assured that someone would be up right away to inspect and clean. 40 minutes went by and no one came. We had to call the front desk twice before someone actually came up. And when someone did, all they did was take pictures! No apology or offer of correction was made from anyone at any point during our calls or complaints about the mess in the bathroom. After another 30 minutes went by after the person came to take pictures, we went to the front desk to speak to someone in person about this. We were once again told that, "it would be corrected." All of this right before what was supposed to be a nice Valentine's Day dinner. Well, once again we were lied to because after dinner, the mud was still on the shower walls.
It was almost midnight at this point, so we went to bed and decided to address it with the manager in the morning. Upon checkout, all that was offered was a measly apology and a 10% discount, which barely covered the parking fee. And once I thought the nightmare was over, a week later I discovered the hotel double charged us for the room!
The Valentine's Day dinner itself was okay, but service was extremely slow, with guests waiting 30+ minutes for drinks and new courses. Our stay was definitely not the romantic and expensive experience advertised. Finally, the phone number listed for the hotel takes you to a call center, not the hotel itself. That was extremely frustrating when trying to get information and reverse the double charge.
Sadly, I cannot recommend this hotel, and unless major improvements are made, I would not go back. The pool, saunas, breakfast, and dining room are wonderful, but the customer service and hospitality are really lacking. I do hope improvements are made and that future guests have a more pleasant experience.
It was almost midnight at this point, so we went to bed and decided to address it with the manager in the morning. Upon checkout, all that was offered was a measly apology and a 10% discount, which barely covered the parking fee. And once I thought the nightmare was over, a week later I discovered the hotel double charged us for the room!
The Valentine's Day dinner itself was okay, but service was extremely slow, with guests waiting 30+ minutes for drinks and new courses. Our stay was definitely not the romantic and expensive experience advertised. Finally, the phone number listed for the hotel takes you to a call center, not the hotel itself. That was extremely frustrating when trying to get information and reverse the double charge.
Sadly, I cannot recommend this hotel, and unless major improvements are made, I would not go back. The pool, saunas, breakfast, and dining room are wonderful, but the customer service and hospitality are really lacking. I do hope improvements are made and that future guests have a more pleasant experience.
Svar från hotellet
Kommentar: 28 mars
Dear emwall225,
Thank you for taking the time to share your detailed feedback. We sincerely apologize for the issues you experienced during your stay.
It is incredibly disappointing to hear that the cleanliness of your bathroom and the overall customer service fell short of your expectations, especially for such an important occasion as Valentine's Day. This certainly is not the standard we aim to provide, and we understand how frustrating it must have been to feel neglected and disappointed during what should have been a relaxing getaway.
We are also sorry for the inconvenience caused by the slow response times, the unaddressed issues, and the billing error. This is not the experience we want our guests to have, and we truly appreciate you bringing these concerns to our attention. We have already shared your feedback with the appropriate departments to ensure that this does not happen again in the future.
Your feedback is invaluable in helping us make necessary changes. We hope you will consider giving us another opportunity to provide the experience you deserve in the future.
Again, our apologies for the inconvenience, and thank you for sharing your thoughts.
Best Regards,
Vanessa de Nava
Front Office Manager
Thank you for taking the time to share your detailed feedback. We sincerely apologize for the issues you experienced during your stay.
It is incredibly disappointing to hear that the cleanliness of your bathroom and the overall customer service fell short of your expectations, especially for such an important occasion as Valentine's Day. This certainly is not the standard we aim to provide, and we understand how frustrating it must have been to feel neglected and disappointed during what should have been a relaxing getaway.
We are also sorry for the inconvenience caused by the slow response times, the unaddressed issues, and the billing error. This is not the experience we want our guests to have, and we truly appreciate you bringing these concerns to our attention. We have already shared your feedback with the appropriate departments to ensure that this does not happen again in the future.
Your feedback is invaluable in helping us make necessary changes. We hope you will consider giving us another opportunity to provide the experience you deserve in the future.
Again, our apologies for the inconvenience, and thank you for sharing your thoughts.
Best Regards,
Vanessa de Nava
Front Office Manager
Par
Kommentar: 6 juni 2025
Fantastic service
Ate at the Fellows House restaurant. Our server Chi Chi was extremely nice and a joy to chat with, and she made our evening.
The restaurant was clean and looked nice and the selection was decent.
Because we made a reservation when we checked into the hotel we got a 10% discount which was a bonus.
The restaurant was clean and looked nice and the selection was decent.
Because we made a reservation when we checked into the hotel we got a 10% discount which was a bonus.
Svar från hotellet
Kommentar: 7 juni
Dear ecJ8894KQ,
Thank you so much for your lovely feedback! We're thrilled to hear you had such a great experience at the Folio restaurant. Chi Chi will be delighted to know she made your evening special—she truly embodies the warm hospitality we aim to provide. We're also glad you enjoyed the atmosphere and the food selection. It’s great to know the 10% discount added a nice touch to your experience. We look forward to welcoming you back for another wonderful meal soon!
Warm regards,
Burak Cansever
Guest Experience Manager
Thank you so much for your lovely feedback! We're thrilled to hear you had such a great experience at the Folio restaurant. Chi Chi will be delighted to know she made your evening special—she truly embodies the warm hospitality we aim to provide. We're also glad you enjoyed the atmosphere and the food selection. It’s great to know the 10% discount added a nice touch to your experience. We look forward to welcoming you back for another wonderful meal soon!
Warm regards,
Burak Cansever
Guest Experience Manager
Familjeresenär
CN
Kommentar: 3 juni 2025
Nice half-term stay!
We had a lovely stay at The Fellows House. The location is great—just about a 20-minute walk from the city centre, with some really pleasant walking routes along the way. Onsite parking is available at a fee.
Our room was clean, spacious, and perfect for a family stay. We were pleasantly surprised to be upgraded to the Attenborough Suite thanks to our membership benefits. The small open kitchen in the room was a fantastic bonus—it made it easy to have some meals in or prep snacks for the kids.
Breakfast each morning was very good, with a generous and varied selection that catered to different tastes. We also enjoyed using the gym, which was quiet and well-maintained. The indoor pool is on the smaller side, but still nice for a relaxing dip after a day of walking around the city.
Check-in and check-out were smooth and the staff were friendly and professional throughout our stay. Overall, a great base for exploring Cambridge—comfortable, well-equipped, and thoughtfully managed.
Our room was clean, spacious, and perfect for a family stay. We were pleasantly surprised to be upgraded to the Attenborough Suite thanks to our membership benefits. The small open kitchen in the room was a fantastic bonus—it made it easy to have some meals in or prep snacks for the kids.
Breakfast each morning was very good, with a generous and varied selection that catered to different tastes. We also enjoyed using the gym, which was quiet and well-maintained. The indoor pool is on the smaller side, but still nice for a relaxing dip after a day of walking around the city.
Check-in and check-out were smooth and the staff were friendly and professional throughout our stay. Overall, a great base for exploring Cambridge—comfortable, well-equipped, and thoughtfully managed.
Svar från hotellet
Kommentar: 4 juni
Dear TravelQueenTC,
Thank you for your thoughtful review. We are so pleased to hear that you had a lovely stay at The Fellows House and that our location, amenities, and overall service met your expectations. It’s fantastic to know that the walking routes to the city center were enjoyable and that our family-friendly accommodations were a good fit for your needs.
We’re delighted that you were able to enjoy an upgrade to the Attenborough Suite and that the open kitchen in the room made your stay even more convenient, especially for preparing meals and snacks for your family. We also appreciate your positive comments about the breakfast selection, the gym, and the pool—it's great to know you were able to relax and make the most of these facilities during your visit.
We’re proud to hear that your check-in and check-out experience was smooth and that our staff contributed to making your stay comfortable and enjoyable. Your feedback about the overall experience means a lot to us, and we’re thrilled to have been a part of your Cambridge adventure.
We look forward to welcoming you back in the future and hope to continue providing a comfortable and well-equipped base for your travels.
Warm regards,
Burak Cansever
Guest Experience Manager
Thank you for your thoughtful review. We are so pleased to hear that you had a lovely stay at The Fellows House and that our location, amenities, and overall service met your expectations. It’s fantastic to know that the walking routes to the city center were enjoyable and that our family-friendly accommodations were a good fit for your needs.
We’re delighted that you were able to enjoy an upgrade to the Attenborough Suite and that the open kitchen in the room made your stay even more convenient, especially for preparing meals and snacks for your family. We also appreciate your positive comments about the breakfast selection, the gym, and the pool—it's great to know you were able to relax and make the most of these facilities during your visit.
We’re proud to hear that your check-in and check-out experience was smooth and that our staff contributed to making your stay comfortable and enjoyable. Your feedback about the overall experience means a lot to us, and we’re thrilled to have been a part of your Cambridge adventure.
We look forward to welcoming you back in the future and hope to continue providing a comfortable and well-equipped base for your travels.
Warm regards,
Burak Cansever
Guest Experience Manager
Familjeresenär
UK
Kommentar: 3 juni 2025
Pure luxury
Previously we've stayed at the Hilton in Cambridge City but decided to try The Fellows House for a more peaceful setting. The hotel is absolutely beautiful - the suite style rooms, complete with well fitted kitchens, were perfect - clean and well laid out. The bar and dining areas were great, including the cafe at the front of the hotel, and the choice of food for vegetarians was far greater than is normally provided for hotel dining. There was a varied breakfast choice to suit anyone and meals/snacks available most of the day/night It was a peaceful area with great park or river walks and, although it was only a 15 minute walk (at most - I'm 85 and walk rather slowly) there are frequent buses to any part of Cambridge. The staff at the hotel are all very helpful and friendly - special mention to Naz (I think that was his name) who, when I phoned because I was having difficulty booking 2 rooms on-line near to each other, sorted this out for me in no time. One last plus, although a large hotel, it was very peaceful and there was no disturbance whatsoever.
Svar från hotellet
Kommentar: 4 juni
Dear AssaultonPrecinct13,
Thank you so much for sharing your experience with us. We are delighted to hear that you enjoyed your stay at The Fellows House and found it to be a peaceful retreat. We take great pride in providing a serene environment, and it’s wonderful to know that the suite-style rooms, with their well-fitted kitchens, provided you with both comfort and convenience.
We’re especially glad you appreciated the variety of dining options, including the selection for vegetarians, and that you were able to enjoy our café, bar, and breakfast offerings. It’s also great to hear that you found our location to be ideal for both relaxation and exploring Cambridge.
Thank you for mentioning the helpfulness of our team. While we are not certain of the exact team member, we are pleased to hear that our colleague was able to assist you promptly with your booking. We always strive to ensure our guests’ needs are met with care and attention.
It was a pleasure having you stay with us, and we hope to welcome you back in the future for another peaceful and enjoyable visit.
Warm regards,
Burak Cansever
Guest Experience Manager
Thank you so much for sharing your experience with us. We are delighted to hear that you enjoyed your stay at The Fellows House and found it to be a peaceful retreat. We take great pride in providing a serene environment, and it’s wonderful to know that the suite-style rooms, with their well-fitted kitchens, provided you with both comfort and convenience.
We’re especially glad you appreciated the variety of dining options, including the selection for vegetarians, and that you were able to enjoy our café, bar, and breakfast offerings. It’s also great to hear that you found our location to be ideal for both relaxation and exploring Cambridge.
Thank you for mentioning the helpfulness of our team. While we are not certain of the exact team member, we are pleased to hear that our colleague was able to assist you promptly with your booking. We always strive to ensure our guests’ needs are met with care and attention.
It was a pleasure having you stay with us, and we hope to welcome you back in the future for another peaceful and enjoyable visit.
Warm regards,
Burak Cansever
Guest Experience Manager
Utmärkt läge
33A Milton Rd, Cambridge, CB41UZ, Storbritannien|1,27 km från stadscentrum
10 saker att görainom 2,19 km
Transportinom 2,60 km
Incheckning och utcheckning
Checka in från:
16:00
Checka ut före:
11:00
Bra att veta
Barn är välkomna på detta hotell
Kontakta hotellet för mer information om att lägga till extrasängar.
Kontakta hotellet för mer information om att lägga till en spjälsäng.
Husdjur är inte tillåtna
Frukost tillgänglig
Frukostmeny
Buffé
Frukostalternativ
Västerländsk frukost, Kontinental frukost, Engelsk frukost, Vegansk frukost, Vegetarisk frukost
Frukostpris
100 zł (≈GBP 19,95)/person
Frukosttider
06:30 – 10:30 från måndag till söndag
När du checkar in måste du uppvisa giltigt foto-ID och kreditkort. Gäster under 18 år kan endast checka in tillsammans med en förälder eller en officiell vårdnadshavare.
Det här hotellet accepterar följande betalningsmetoder:
Cash
The Fellows House Cambridge, Curio Collection by Hilton: Frågor och svar
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