Bella Express
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 10:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Spa
More about Bella Express
Bella Express
Conveniently located in central Pattaya, Bella Express provides easy access to various attractions while offering affordable accommodation. Meeting rooms are available for the convenience of guests.
Reviews from 
Couple
Comment: 31 Jan 2026
Stayed in: Dec 2025
All good overall
The hotel is tired, but for its money is fine! The location is excellent, it is a central pattaya, near a million shops, cafes, dip boxes, massages, money changer and that's all! Hotel guests are 90% Hindu. North and South Pattaya are 10 minutes away by taxi and not expensive via the Bolt app. At the reception, chat in English or with an online interpreter! Deposit 500bat. The hotel's food is good, the pool is good. Nearby another hotel bella grand, they share the grounds with express, you can enjoy the benefits of bella, namely the rooftop pool, free coffee in the building from the machine
Family traveller
Comment: 3 Jun 2026
Stayed in: May 2026
Extremely disappointing stay – Not recommended for families or Indian travellers!
I recently stayed at Bella Express Hotel, Pattaya, during a family trip to Thailand. Unfortunately, our experience was extremely disappointing and far below the standards expected from a hotel advertised as a 3-star property. In my opinion, this hotel does not even meet basic 1-star standards.
NO SUPPORT FROM THE HOTEL STAFF ON BROKEN ELECTRIC POINTS/FRIDGE/CHANGE IN ROOM- The biggest concern was the complete lack of cleanliness, maintenance, and customer service. Despite repeatedly requesting housekeeping, our room was not cleaned adequately. The room itself was poorly maintained, and several facilities were not functioning properly. The charging points in the room were broken and remained unrepaired throughout our stay despite multiple requests to the hotel staff. Another major issue was the refrigerator in the room, which was not working. Since we were traveling with family and carrying some food items that required refrigeration, we requested the staff to repair or replace the fridge. Unfortunately, this request was completely ignored and never addressed during our entire stay. We were also disappointed with the room allocation. The room provided to us had an unpleasant view directly facing an AC duct. We politely requested a room change and observed that other rooms appeared to be available. However, the reception staff neither accommodated the request nor provided any communication or explanation. The lack of responsiveness and professionalism from the front desk team was frustrating and reflected poorly on the hotel's customer service standards.
PATHETIC SAFETY STANDARDS- The most alarming concern was related to security. The room safe was malfunctioning and unreliable. What was even more concerning was learning that hotel staff had a master key capable of opening guest safes. During our absence, it appeared that the safe had been accessed, which completely eroded our confidence in the hotel's security measures. Guests should feel safe leaving their valuables in a hotel room, but that was certainly not the case here.
POOREST HOSPITALITY - The hospitality was equally disappointing. The staff were generally unhelpful and showed little interest in resolving guest concerns. We often felt ignored when raising legitimate issues regarding the room and facilities.
LACK OF HYGIENE IN DINING AREA - The food experience was another major letdown. Hygiene standards in the dining area were extremely poor. We witnessed cockroaches roaming around the buffet counter, making it difficult to eat anything with confidence. Due to concerns around cleanliness and food safety, our family mostly relied on fruits and sandwiches throughout our stay.
My family and I spent 3 nights at this hotel as part of our Thailand vacation, and unfortunately those 3 nights significantly impacted our overall travel experience. We had looked forward to a comfortable family stay but were left disappointed by the poor standards across multiple areas.
SWIMMING POOL- The only positive aspect of the property was the swimming pool, which was reasonably maintained. Apart from that, I found very little to appreciate about this hotel.
I would strongly advise families to carefully consider other accommodation options in Pattaya. There are several better hotels near Pattaya Beach that offer superior cleanliness, security, hospitality, and overall value for money.
I have attached photographs showing the condition of the property and the lack of housekeeping despite repeated requests. I hope hotel management takes this feedback seriously and addresses these concerns for future guests.
NO SUPPORT FROM THE HOTEL STAFF ON BROKEN ELECTRIC POINTS/FRIDGE/CHANGE IN ROOM- The biggest concern was the complete lack of cleanliness, maintenance, and customer service. Despite repeatedly requesting housekeeping, our room was not cleaned adequately. The room itself was poorly maintained, and several facilities were not functioning properly. The charging points in the room were broken and remained unrepaired throughout our stay despite multiple requests to the hotel staff. Another major issue was the refrigerator in the room, which was not working. Since we were traveling with family and carrying some food items that required refrigeration, we requested the staff to repair or replace the fridge. Unfortunately, this request was completely ignored and never addressed during our entire stay. We were also disappointed with the room allocation. The room provided to us had an unpleasant view directly facing an AC duct. We politely requested a room change and observed that other rooms appeared to be available. However, the reception staff neither accommodated the request nor provided any communication or explanation. The lack of responsiveness and professionalism from the front desk team was frustrating and reflected poorly on the hotel's customer service standards.
PATHETIC SAFETY STANDARDS- The most alarming concern was related to security. The room safe was malfunctioning and unreliable. What was even more concerning was learning that hotel staff had a master key capable of opening guest safes. During our absence, it appeared that the safe had been accessed, which completely eroded our confidence in the hotel's security measures. Guests should feel safe leaving their valuables in a hotel room, but that was certainly not the case here.
POOREST HOSPITALITY - The hospitality was equally disappointing. The staff were generally unhelpful and showed little interest in resolving guest concerns. We often felt ignored when raising legitimate issues regarding the room and facilities.
LACK OF HYGIENE IN DINING AREA - The food experience was another major letdown. Hygiene standards in the dining area were extremely poor. We witnessed cockroaches roaming around the buffet counter, making it difficult to eat anything with confidence. Due to concerns around cleanliness and food safety, our family mostly relied on fruits and sandwiches throughout our stay.
My family and I spent 3 nights at this hotel as part of our Thailand vacation, and unfortunately those 3 nights significantly impacted our overall travel experience. We had looked forward to a comfortable family stay but were left disappointed by the poor standards across multiple areas.
SWIMMING POOL- The only positive aspect of the property was the swimming pool, which was reasonably maintained. Apart from that, I found very little to appreciate about this hotel.
I would strongly advise families to carefully consider other accommodation options in Pattaya. There are several better hotels near Pattaya Beach that offer superior cleanliness, security, hospitality, and overall value for money.
I have attached photographs showing the condition of the property and the lack of housekeeping despite repeated requests. I hope hotel management takes this feedback seriously and addresses these concerns for future guests.
Couple
Comment: 18 Apr 2026
Stayed in: Apr 2026
Good experience
Old accomodation,but overall good hotel,location is ideal,Breakfast is top class like a four star.
Couple
Comment: 18 Feb 2026
Stayed in: Jan 2026
For the price ok.
It would be all ok..who we would not have to pay for rooms with balcony extra 5.200 bat.,although we have booked with balcony. A receipt of course not received although we asked.Could not prove it to our travel agency.Rip-off.Otherwise the esse was good.Are gone tomorrow and evening in the hotel room. Good environment. Everything close by.
Couple
Comment: 5 Feb 2026
Stayed in: Feb 2026
Staff very rude
Went for new year hotel is value for money however the staff are extremely rude, even the girl on reception couldn’t be bothered ,as for the towel kiosk ,(when there was somebody on it ?) was very rude to us and other guests shouting and slamming towels down , if they don’t like the job give it to someone else !!!
The cleaners however were lovely and worked extremely hard . Travelled round the world and never came across such rude employees as these !!
The cleaners however were lovely and worked extremely hard . Travelled round the world and never came across such rude employees as these !!
Very good location
336/22 M.9 Central Pattaya Nongprue, Pattaya, 20150, Thailand|1.52 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
10:00
Good to know
Pets not allowed
It is prohibited to bring durian to the hotel.
Please contact the hotel for details about adding extra beds.
Bella Express: FAQs
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