Amrit Ocean Resort & Residences Singer Island
3100 N Ocean Dr, Palm Beach County, 33404, USA
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Checka in från: | 16:00 |
|---|---|
Checka ut före: | 11:00 |
Frukost | Frukost tillgänglig |
Husdjur | Husdjur tillåtna mot extra debitering |
Barn | Barn är välkomna på detta hotell |
Faciliteter
wifi
Parkering
Luftkonditionering
Pool
Fitnesscenter
Spa
Mer om Amrit Ocean Resort & Residences Singer Island
Amrit Ocean Resort & Residences Singer Island
Amrit Ocean Resort & Residences Singer Island erbjuder 5-stjärnigt boende vid stranden i Riviera Beach och har utomhuspool, fitnesscenter och trädgård.
Betyg och omdömen
Städning4,1
Läge4,9
Service4,0
Rum4,2
Värde3,9
Sömnkvalitet4,3
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Par
Kommentar: 24 maj 2025
Vistades där: maj 2025
Amazing stay and amazing staff!!!
Our stay at Amrit has been nothing short of amazing!!! The entire staff has been incredibly kind, attentive, and extremely helpful throughout our entire stay. Excellent customer service all around!
We decided to extend our stay an extra day, and Joanne, Ricardo and Claudia went above and beyond to make sure we were well-taken care of!! They truly made our experience here one to remember, and their hospitality and kindness exceeded our expectations.
Aside from the outstanding customer service, everything else here was top-notch! Our Grand View Ocean Room was beautiful with an amazing view of the ocean. We had a wrap-around patio which we didn’t expect! What a treat. The spa was gorgeous, and the integrative treatments are unique and state-of-the art. I tried the Ammortal healing sound bed, and wow, what a journey!! It’s a must-try if you visit. The beach was outstanding, the food at Tula was healthy and delicious.
I truly can’t wait to return here!! Thank you Joanne, Ricardo, and Claudia for helping make our last day amazing, and thank you to the rest of the resort staff for your hospitality!
We decided to extend our stay an extra day, and Joanne, Ricardo and Claudia went above and beyond to make sure we were well-taken care of!! They truly made our experience here one to remember, and their hospitality and kindness exceeded our expectations.
Aside from the outstanding customer service, everything else here was top-notch! Our Grand View Ocean Room was beautiful with an amazing view of the ocean. We had a wrap-around patio which we didn’t expect! What a treat. The spa was gorgeous, and the integrative treatments are unique and state-of-the art. I tried the Ammortal healing sound bed, and wow, what a journey!! It’s a must-try if you visit. The beach was outstanding, the food at Tula was healthy and delicious.
I truly can’t wait to return here!! Thank you Joanne, Ricardo, and Claudia for helping make our last day amazing, and thank you to the rest of the resort staff for your hospitality!
Par
Kommentar: 11 feb. 2025
Vistades där: jan. 2025
The Good, The Bad & The Truth……..
I have really thought long & hard about writing this review. The staff at Amrit all couldn’t be nicer. From Reservations/Reception, the Valet Staff, the Restaurant Staff & the Spa Staff - ALL ARE WONDERFUL. Friendly, personable & truly nice people. The people are the best thing about this Resort / Spa / Hotel. The location is AMAZING. The views, the beach absolutely incredible. The design is spot on and truly the location is breathtaking…..
Now the bad…..it is apparent that the builder/contractor is the owner of this resort. Unfortunately, the workmanship, quality and good execution is sorely lacking in this facility. No owner would EVER accept the low standards of the construction and finish of this facility. It is truly a shame, as the place has beautiful design but the poor quality in the construction and workmanship guarantees this place will age horribly and will not sustain. Additionally, the housekeeping staff does not clean the floors. Upon entering our $750 - $900 a night room it was full of hair in all spaces and my husband & I used a full pack of anti-bacterial wipes to clean the floors of our room/bathroom. There was spilled coffee on the main corridor floor (tile near ice machine / elevator) and we saw those coffee stains for 3 days (as the floors were never cleaned). We did not have robes in our room (as we were supposed to), so we had to go to the Spa in our clothes and change there.
We used the Spa Facilities. People had to use their own shoes as there were no sandals available, some locks on the lockers wouldn’t lock, some changing rooms were dirty, one bathroom had a toilet seat with the seat that was completely falling apart (peeling)…..Minor things - but this is supposed to be a luxury facility. That said - treatments & spa were amazing.
Bed was super comfortable, bedding & pillows were high quality. Water Closet (toilet) was tiny (as incased in frosted glass) floor very dirty (design makes it hard to get in there so I can’t imagine trying to clean). Bathroom floor dirty and making it worse there is caulk and glue all over so spots look dirty but actually are globs that are construction caulk, etc. However, room never vacuumed and floor dirty (long hair everywhere) upon our arrival. Our door was cut crooked so you could hear everything in hall and see light from the public space as some of the doors are cut crooked with large gaps. That said - bathroom design was stunning and materials were high quality. Shower, freestanding tub, vanity - all high end & very nice.
This place needs a maintenance/handyman person to target cleaning/detailing all rooms so all of the poor workmanship can be fixed. If it is brand new and looking like this - I don’t see it aging well. I heard the adjacent Residences/Condominiums have a lawsuit against the Developer/Builder (and I can see why).
All I heard was people on the phone disputing charges at Reception, at the Spa, etc. We were overcharged as well but got a receipt (from Reception) showing the credit that was supposed to be refunded. Of course, they did not credit; you cannot get anyone on the phone (as they are understaffed) so I wasn’t surprised so we just sent in the Receipt to our Credit Card company. There are Resort Fees, Valet Parking Fees, etc - which we knew but our Room Rate was wrong. Also, the website never sent me a Confirmation so I had to call Reservations to have a copy sent to me.
Basically, it comes down to poor management, poor construction/execution and not enough housekeeping staff. All of the guests did say this to each other, as it was apparent to all. I read the reviews before I came, so I was somewhat prepared - super disappointed (and grossed out) about our room floor being not clean. However, management needs to realize they have GREAT STAFF and if you want to charge LUXURY ROOM RATES then you need to PROVIDE A LUXURY EXPERIENCE. You can’t cut corners and expect people not to notice.
I hope the owners/management get it together and either rise to the occasion or sell the business to someone who can. It would be a shame for all of the staff to lose their jobs but if some major changes are not made - I don’t see this place lasting more than 5 years….I wish them all the best….
Now the bad…..it is apparent that the builder/contractor is the owner of this resort. Unfortunately, the workmanship, quality and good execution is sorely lacking in this facility. No owner would EVER accept the low standards of the construction and finish of this facility. It is truly a shame, as the place has beautiful design but the poor quality in the construction and workmanship guarantees this place will age horribly and will not sustain. Additionally, the housekeeping staff does not clean the floors. Upon entering our $750 - $900 a night room it was full of hair in all spaces and my husband & I used a full pack of anti-bacterial wipes to clean the floors of our room/bathroom. There was spilled coffee on the main corridor floor (tile near ice machine / elevator) and we saw those coffee stains for 3 days (as the floors were never cleaned). We did not have robes in our room (as we were supposed to), so we had to go to the Spa in our clothes and change there.
We used the Spa Facilities. People had to use their own shoes as there were no sandals available, some locks on the lockers wouldn’t lock, some changing rooms were dirty, one bathroom had a toilet seat with the seat that was completely falling apart (peeling)…..Minor things - but this is supposed to be a luxury facility. That said - treatments & spa were amazing.
Bed was super comfortable, bedding & pillows were high quality. Water Closet (toilet) was tiny (as incased in frosted glass) floor very dirty (design makes it hard to get in there so I can’t imagine trying to clean). Bathroom floor dirty and making it worse there is caulk and glue all over so spots look dirty but actually are globs that are construction caulk, etc. However, room never vacuumed and floor dirty (long hair everywhere) upon our arrival. Our door was cut crooked so you could hear everything in hall and see light from the public space as some of the doors are cut crooked with large gaps. That said - bathroom design was stunning and materials were high quality. Shower, freestanding tub, vanity - all high end & very nice.
This place needs a maintenance/handyman person to target cleaning/detailing all rooms so all of the poor workmanship can be fixed. If it is brand new and looking like this - I don’t see it aging well. I heard the adjacent Residences/Condominiums have a lawsuit against the Developer/Builder (and I can see why).
All I heard was people on the phone disputing charges at Reception, at the Spa, etc. We were overcharged as well but got a receipt (from Reception) showing the credit that was supposed to be refunded. Of course, they did not credit; you cannot get anyone on the phone (as they are understaffed) so I wasn’t surprised so we just sent in the Receipt to our Credit Card company. There are Resort Fees, Valet Parking Fees, etc - which we knew but our Room Rate was wrong. Also, the website never sent me a Confirmation so I had to call Reservations to have a copy sent to me.
Basically, it comes down to poor management, poor construction/execution and not enough housekeeping staff. All of the guests did say this to each other, as it was apparent to all. I read the reviews before I came, so I was somewhat prepared - super disappointed (and grossed out) about our room floor being not clean. However, management needs to realize they have GREAT STAFF and if you want to charge LUXURY ROOM RATES then you need to PROVIDE A LUXURY EXPERIENCE. You can’t cut corners and expect people not to notice.
I hope the owners/management get it together and either rise to the occasion or sell the business to someone who can. It would be a shame for all of the staff to lose their jobs but if some major changes are not made - I don’t see this place lasting more than 5 years….I wish them all the best….
Svar från hotellet
Kommentar: 19 februari
Hi, we appreciate your very detailed feedback about your experience at our resort. We have shared this internally so that we can work on providing an exceptional service going forward. Thank you for choosing to stay with us and for the kind words about our staff.
Familjeresenär
Kommentar: 24 maj 2025
Vistades där: maj 2025
This glitter is far from gold!
Amrit Ocean Resort and Spa on Singer Island may glitter, but it's certainly not gold! If you look beyond a glance, you'll not only notice how poorly maintained things are, but you'll also experience the culture of staff that is lacking in customer service training. Our breakfast experience was terrible, so much so that I had to go find a manager to speak to, and he never even resurfaced. (We just wanted more coffee, not sure why we had to ask 4 different people 6 times??) When I mentioned our breakfast experience to the spa attendant she remarked- yea, I've heard it's pretty bad, especially on Sundays. The Spa amenities were beautiful but several things didn't work properly or were completely out of order. The jets in the hot tub, only 1 worked, the steam room was closed, the whole place was just "clean enough" but far from spotless.
When we were l couldn't get the valet app to work. I mentioned it to the valet who said, yea, sometimes it's wonky. I replied- this whole place is wonky. When he brought my car around he said to me privately- you were right about what you said- this whole place is just... off. So don't trust the glitter, this place is overpriced fools gold.
Food & drinks
Avoid the restaurants, the prices are high and the customer service of the staff is terrible. The "not my table" culture is dominant. When I called another waiter over when ours never came around - instead of asking- how may I help? He approached with- Is there a problem??? It's just so off putting.
Noteworthy details
If your expectations and experiences of a 5 star hotel are that of Forbes Standard and Five Diamond, you will not only be overwhelmingly disappointed but also highly annoyed by the lack of staff training and customer service. You need something? ask a staff member and they'll point in the general direction as they keep walking, you are not their problem.
When we were l couldn't get the valet app to work. I mentioned it to the valet who said, yea, sometimes it's wonky. I replied- this whole place is wonky. When he brought my car around he said to me privately- you were right about what you said- this whole place is just... off. So don't trust the glitter, this place is overpriced fools gold.
Food & drinks
Avoid the restaurants, the prices are high and the customer service of the staff is terrible. The "not my table" culture is dominant. When I called another waiter over when ours never came around - instead of asking- how may I help? He approached with- Is there a problem??? It's just so off putting.
Noteworthy details
If your expectations and experiences of a 5 star hotel are that of Forbes Standard and Five Diamond, you will not only be overwhelmingly disappointed but also highly annoyed by the lack of staff training and customer service. You need something? ask a staff member and they'll point in the general direction as they keep walking, you are not their problem.
Affärsresenär
Kommentar: 23 maj 2025
Vistades där: apr. 2025
Nice hotel, lots of issues that were not addressed
I had a reservation at the Amrit 4/16 to 4/18/25 attending a conference. The hotel looks brand new and is overall very elegant. However we had a series of issues that were not resolved and/or addressed to our satisfaction. To start, the air conditioner in our room was not working properly. Regardless of what the thermostat showed, the temperature was always at the polar freeze level. We complained but nothing was done about it. We just turned it off. We heard that other guests in our group had a similar problem.
The door going out to the balcony could not be locked. Not a major issue since we were on the 7th floor, however we informed the reception staff (one was in the room with us when we checked in and noticed the problem) but nothing was done about it.
Between the two beds, the power outlet only works when the lights are on. Not very smart if you expect your phone to charge at night…
The room was serviced but the used coffee cups were left in the room. They were not removed or replaced during our two-days stay.
The floor in the bathroom is not designed properly. It should be angled towards the drain, to allow the water to drain, and it is not. Water from the shower goes everywhere on the bathroom floor. Beside the fact this is annoying, it creates a potentially dangerous situation if a guest slips.
Upon checkout I again complained and left a hand-written note with a list of the issues.
Overall a disappointing experience.
The door going out to the balcony could not be locked. Not a major issue since we were on the 7th floor, however we informed the reception staff (one was in the room with us when we checked in and noticed the problem) but nothing was done about it.
Between the two beds, the power outlet only works when the lights are on. Not very smart if you expect your phone to charge at night…
The room was serviced but the used coffee cups were left in the room. They were not removed or replaced during our two-days stay.
The floor in the bathroom is not designed properly. It should be angled towards the drain, to allow the water to drain, and it is not. Water from the shower goes everywhere on the bathroom floor. Beside the fact this is annoying, it creates a potentially dangerous situation if a guest slips.
Upon checkout I again complained and left a hand-written note with a list of the issues.
Overall a disappointing experience.
Svar från hotellet
Kommentar: 23 maj
Thank you for sharing your detailed feedback regarding your recent stay at Amrit Ocean Resort. It's concerning to hear about the issues you encountered, particularly with the air conditioning and bathroom design. We strive to ensure every guest has a wonderful experience, and it's clear we fell short in this case.
Your observations about the balcony door, power outlet, and room service are invaluable as they help us identify areas for improvement. We appreciate you bringing these matters to our attention and will make sure they are addressed.
We hope you consider staying with us again in the future, as we are committed to enhancing our guests' experiences.
Thank you for your understanding.
Best regards,
Brock Sezgin
General Manager
Your observations about the balcony door, power outlet, and room service are invaluable as they help us identify areas for improvement. We appreciate you bringing these matters to our attention and will make sure they are addressed.
We hope you consider staying with us again in the future, as we are committed to enhancing our guests' experiences.
Thank you for your understanding.
Best regards,
Brock Sezgin
General Manager
Familjeresenär
Kommentar: 20 maj 2025
Vistades där: maj 2025
Exactly what I needed <3
Loved this place. This was everything I needed. Quiet, peaceful vacation on the beach without the Miami craziness with my husband and infant. Was a great beach vacation for us all and I can't wait to go back.
Everyone I met was so nice, warm and welcoming. Everyone went above and beyond to help us with any little issue (like figuring out what to pack for my toddler to eat on the plane ride home), and they did it with such ease and joy.
The room, facilities and the beach were all so clean. Per others reviews, I noticed one of the outlets didn't work, but the one next to it did -- such a minor issue. As a brand new resort, everything felt super fresh. My only regret was not staying longer and trying out their spa/wellness offerings.
Simply put, I can't wait to go back again.
Everyone I met was so nice, warm and welcoming. Everyone went above and beyond to help us with any little issue (like figuring out what to pack for my toddler to eat on the plane ride home), and they did it with such ease and joy.
The room, facilities and the beach were all so clean. Per others reviews, I noticed one of the outlets didn't work, but the one next to it did -- such a minor issue. As a brand new resort, everything felt super fresh. My only regret was not staying longer and trying out their spa/wellness offerings.
Simply put, I can't wait to go back again.
Svar från hotellet
Kommentar: 21 maj
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Warm regards,
Brock Sezgin
General Manager
Warm regards,
Brock Sezgin
General Manager
Utmärkt läge
3100 N Ocean Dr, Palm Beach County, 33404, USA|9,15 km från stadscentrum
10 saker att görainom 0,92 km
Transportinom 29,05 km
Incheckning och utcheckning
Checka in från:
16:00
Checka ut före:
11:00
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Frukostpris
131 zł (≈USD 35)/person
När du checkar in måste du uppvisa giltigt foto-ID och kreditkort. Vänligen informera Amrit Ocean Resort & Residences Singer Island i förväg om din beräknade ankomsttid. Du kan använda rutan för särskilda önskemål eller kontakta boendet direkt. Kontaktuppgifterna står i bokningsbekräftelsen.
Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-
Det här hotellet accepterar följande betalningsmetoder:
Amrit Ocean Resort & Residences Singer Island: Frågor och svar
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