CLOS DU Bailli
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Fast facts
Check in from: | 16:00 |
|---|---|
Check out before: | 10:00 |
Amenities
Wi-Fi
Non-smoking
Pets allowed
Lift
Disabled facilities
First aid kit
More about CLOS DU Bailli
CLOS DU Bailli
Featuring a shared lounge and views of garden, CLOS DU BAILLI is a bed and breakfast situated in a historic building in Saint-Omer, 45 km from Dunkerque Train Station.
Reviews from 
Other
UK
Comment: 23 Jul 2025
Stayed in: Jul 2025
We stayed here for a quick one night stay on our way south. The building has been developed with exceptional care and skill and is a lovely place to stay. The set up is slightly quirky and seems more like a B&B than a hotel but I would highly recommend a stay. Super clean, high quality rooms with the most amazing view of the cathedral!
Group traveller
UK
Comment: 15 Jul 2025
Stayed in: Jul 2025
Extremely Disappointing Stay – Misleading Room Allocation, Unprofessional Management, and Ongoing Stress
Our stay at this hotel turned out to be a deeply disappointing experience, filled with avoidable issues and poor handling by management. We came simply expecting to enjoy the room we booked—but instead we were met with stress, confusion, and a complete lack of accountability.
From the beginning, things felt off. We arrived and were met with an awkward buzzer exchange just to gain entry. Check-in started off normally, until we asked about parking. We were told all the garages were already taken by other guests—an option we were never even offered during booking. We were left to park on the main street and told, “There are cameras everywhere,” as though that solved the issue. Full payment for the room was taken for the stay at this point.
We were then asked about breakfast and quoted £16 per person for a continental breakfast—which felt overpriced for what was described. We declined.
Things escalated when we entered the room. Immediately, it was obvious something wasn’t right. The room bore no resemblance to what we had booked. There was no balcony, no TV, and it was missing water, shampoo, a bin, and even toilet paper. One of the main reasons we booked this hotel was for a room with a balcony, especially as this trip was for a birthday celebration.
I returned to reception and interrupted the receptionist (Logan) mid-conversation with a colleague. He seemed bemused but checked the system and—after a long delay—admitted we had indeed been given the wrong room. There was no apology. Instead, he immediately blamed Booking.com and vaguely mentioned that some guests had arrived the day before, as if that explained anything. At no point did he take responsibility. It felt like the hotel knowingly gave us the wrong room and hoped we wouldn’t notice or say anything
As someone who previously worked as a receptionist, I know exactly how booking systems and room allocations work. This wasn’t a system error or a miscommunication—it was a clear oversight by the hotel, followed by a refusal to accept responsibility. What should have been a quick fix turned into a long, uncomfortable 30-minute ordeal in which I was made to feel like the difficult one for simply asking for what I paid for.
I even said, “Imagine if this happened to your mum.” Logan replied, “My mum wouldn’t say anything.” That summed up the attitude—I was the problem for pointing out a clear mistake.
The receptionist offered us a “suite,” which we later confirmed was actually just a studio, and said the correct room would be available the following day. We agreed to switch, and I asked if he could help move our bags. He reluctantly agreed.
This whole exchange lasted about 30 minutes and made for a very uncomfortable experience. I asked if we could be offered breakfast free of charge due to the inconvenience, which he refused. He did, however, reduce the breakfast cost to £6 per person—clearly acknowledging something had gone wrong. Later, he offered four breakfasts for the price of two, but then attempted to charge £32 instead of £24. When questioned, he blamed the system and VAT calculations. In the end, though none ended up being free, despite what had been implied earlier.
We didn’t unpack, knowing we’d be moving. The room continued to lack even the most basic amenities.
The next morning, we met Arlene, who was wonderful—kind, helpful, and genuinely empathetic. She said she hadn’t been properly briefed on what had happened but assured us she’d move our bags, as Logan turns out to be the Manager had decided not to come in to work. Clearly, he had no interest in taking further responsibility.
The new room—the one we had originally booked—was totally different. It had a proper balcony, a TV, a beautiful view of the cathedral, and everything that was missing before. The receptionist/ manager had told us the rooms were “similar,” but this proved otherwise. We were completely justified in raising concerns.
Breakfast was forgettable: cheap supermarket juice, sliced ham and cheese, and frozen pastries. Certainly not worth £16 per person. The best part was the staff, who were pleasant and professional.
At checkout, Arlene was once again compassionate. She acknowledged that Logan had not explained the charges clearly and saw how frustrated we were. She even said she wasn’t particularly concerned whether we paid the breakfast bill or not at that point.
We thought that would be the end of it—but it wasn’t.
Later that day, I received an email from Booking.com stating that we had been marked as a “no-show” and would be charged in full as a result. I was absolutely shocked. I disputed this immediately, but days passed with no response. I eventually called the hotel—from abroad, at my own expense—only to be spoken to like a child and scolded about the breakfast charges. I reminded them they had my card details on file—they could have simply taken the payment after our departure. There was absolutely no need for this humiliating back-and-forth.
I explained that I only ever expected to receive the room I booked, and that this experience had placed unnecessary financial and emotional strain on what should have been a joyful celebration. I received no empathy. The manager brushed it off and said he would “update the system when he had time.”
A day later—still nothing. I emailed again and was basically told to wait.
In the end, I had to contact my bank and Booking.com directly. Booking.com apologised, confirmed we did in fact stay, and processed a refund. However, because of the exchange rate and international fees, I still lost £16. Some might say that’s not much—but for me, it’s money I never should’ve lost!
Let’s call this the breakfast charges that I allegedly walked out on !
⸻
I used to work in this industry. I understand the challenges and know how things should be done. This was not a mistake—it was mismanagement, evasion of responsibility, and a deliberate attempt to fully charge me again by marking us as no-shows.
To the proprietor or hotel owner:
I sincerely hope you read my version of events, and not the twisted version presented by your manager who clearly refuses to take accountability for anything. His attitude throughout was dismissive, unhelpful, and deeply unprofessional.
I will never return to this property, and I strongly encourage others to think twice before booking.
From the beginning, things felt off. We arrived and were met with an awkward buzzer exchange just to gain entry. Check-in started off normally, until we asked about parking. We were told all the garages were already taken by other guests—an option we were never even offered during booking. We were left to park on the main street and told, “There are cameras everywhere,” as though that solved the issue. Full payment for the room was taken for the stay at this point.
We were then asked about breakfast and quoted £16 per person for a continental breakfast—which felt overpriced for what was described. We declined.
Things escalated when we entered the room. Immediately, it was obvious something wasn’t right. The room bore no resemblance to what we had booked. There was no balcony, no TV, and it was missing water, shampoo, a bin, and even toilet paper. One of the main reasons we booked this hotel was for a room with a balcony, especially as this trip was for a birthday celebration.
I returned to reception and interrupted the receptionist (Logan) mid-conversation with a colleague. He seemed bemused but checked the system and—after a long delay—admitted we had indeed been given the wrong room. There was no apology. Instead, he immediately blamed Booking.com and vaguely mentioned that some guests had arrived the day before, as if that explained anything. At no point did he take responsibility. It felt like the hotel knowingly gave us the wrong room and hoped we wouldn’t notice or say anything
As someone who previously worked as a receptionist, I know exactly how booking systems and room allocations work. This wasn’t a system error or a miscommunication—it was a clear oversight by the hotel, followed by a refusal to accept responsibility. What should have been a quick fix turned into a long, uncomfortable 30-minute ordeal in which I was made to feel like the difficult one for simply asking for what I paid for.
I even said, “Imagine if this happened to your mum.” Logan replied, “My mum wouldn’t say anything.” That summed up the attitude—I was the problem for pointing out a clear mistake.
The receptionist offered us a “suite,” which we later confirmed was actually just a studio, and said the correct room would be available the following day. We agreed to switch, and I asked if he could help move our bags. He reluctantly agreed.
This whole exchange lasted about 30 minutes and made for a very uncomfortable experience. I asked if we could be offered breakfast free of charge due to the inconvenience, which he refused. He did, however, reduce the breakfast cost to £6 per person—clearly acknowledging something had gone wrong. Later, he offered four breakfasts for the price of two, but then attempted to charge £32 instead of £24. When questioned, he blamed the system and VAT calculations. In the end, though none ended up being free, despite what had been implied earlier.
We didn’t unpack, knowing we’d be moving. The room continued to lack even the most basic amenities.
The next morning, we met Arlene, who was wonderful—kind, helpful, and genuinely empathetic. She said she hadn’t been properly briefed on what had happened but assured us she’d move our bags, as Logan turns out to be the Manager had decided not to come in to work. Clearly, he had no interest in taking further responsibility.
The new room—the one we had originally booked—was totally different. It had a proper balcony, a TV, a beautiful view of the cathedral, and everything that was missing before. The receptionist/ manager had told us the rooms were “similar,” but this proved otherwise. We were completely justified in raising concerns.
Breakfast was forgettable: cheap supermarket juice, sliced ham and cheese, and frozen pastries. Certainly not worth £16 per person. The best part was the staff, who were pleasant and professional.
At checkout, Arlene was once again compassionate. She acknowledged that Logan had not explained the charges clearly and saw how frustrated we were. She even said she wasn’t particularly concerned whether we paid the breakfast bill or not at that point.
We thought that would be the end of it—but it wasn’t.
Later that day, I received an email from Booking.com stating that we had been marked as a “no-show” and would be charged in full as a result. I was absolutely shocked. I disputed this immediately, but days passed with no response. I eventually called the hotel—from abroad, at my own expense—only to be spoken to like a child and scolded about the breakfast charges. I reminded them they had my card details on file—they could have simply taken the payment after our departure. There was absolutely no need for this humiliating back-and-forth.
I explained that I only ever expected to receive the room I booked, and that this experience had placed unnecessary financial and emotional strain on what should have been a joyful celebration. I received no empathy. The manager brushed it off and said he would “update the system when he had time.”
A day later—still nothing. I emailed again and was basically told to wait.
In the end, I had to contact my bank and Booking.com directly. Booking.com apologised, confirmed we did in fact stay, and processed a refund. However, because of the exchange rate and international fees, I still lost £16. Some might say that’s not much—but for me, it’s money I never should’ve lost!
Let’s call this the breakfast charges that I allegedly walked out on !
⸻
I used to work in this industry. I understand the challenges and know how things should be done. This was not a mistake—it was mismanagement, evasion of responsibility, and a deliberate attempt to fully charge me again by marking us as no-shows.
To the proprietor or hotel owner:
I sincerely hope you read my version of events, and not the twisted version presented by your manager who clearly refuses to take accountability for anything. His attitude throughout was dismissive, unhelpful, and deeply unprofessional.
I will never return to this property, and I strongly encourage others to think twice before booking.
Business traveller
Comment: 15 Apr 2026
Stayed in: Mar 2026
Charming guest house
Charming guest house very nice.
Couple
UK
Comment: 26 Sep 2024
Stayed in: Sep 2024
A fabulous, special place
Fabulous, Fabulous, Fabulous!
We had room 1 on the first floor on the 23rd of September 2024 and we loved it. The views from the room and the room itself were excellent. The old is blended very nicely with the contemporary.
An incredible guest house located within the precincts of the Cathédrale Notre-Dame de Saint-Omer, it is an absolutely incredible place, it is a shame that we could only stay one night.
The continental breakfast served in the Salon Jaune featured local fresh products, beautifully presented and was very nice.
There is lots of free car parking within 5 minute's walk of the Clos du Bailli if none is available within the immediate vicinity, having visited it would not put us off, the place is truly special.
We hope to return in the future.
We had room 1 on the first floor on the 23rd of September 2024 and we loved it. The views from the room and the room itself were excellent. The old is blended very nicely with the contemporary.
An incredible guest house located within the precincts of the Cathédrale Notre-Dame de Saint-Omer, it is an absolutely incredible place, it is a shame that we could only stay one night.
The continental breakfast served in the Salon Jaune featured local fresh products, beautifully presented and was very nice.
There is lots of free car parking within 5 minute's walk of the Clos du Bailli if none is available within the immediate vicinity, having visited it would not put us off, the place is truly special.
We hope to return in the future.
Business traveller
Comment: 25 Feb 2026
Stayed in: Feb 2026
All right.
Charming. Welcome. Location.
Excellent location
17 Bis Enclos Notre Dame, Saint-Omer, 62500, France|0.37 km from city centre
Check in and check out
Check in from:
16:00
Check out before:
10:00
Good to know
Please contact the hotel for details about adding extra beds.
CLOS DU Bailli: FAQs
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